0116824 2004 PosTextual - PUC-Rio · Reviewing Brand Loyalty: A Reconceptualization Within the...
Transcript of 0116824 2004 PosTextual - PUC-Rio · Reviewing Brand Loyalty: A Reconceptualization Within the...
77
7 – BIBLIOGRAFIA
AAKER, D. A.; KUMAR, V.; DAY, G. S. Pesquisa de Marketing. São
Paulo: Atlas, 2001.
BARNARD, N.; EHRENBERG, A. Advertising: Strongly Persuasive or
Nudging? Journal of Advertising Research, january-february 1997.
BOONE, L. E.; KURTZ, D. L. Contemporary Marketing. 10th edition.
New York: Dryden Press, 1998.
BOGMAN, I.M Marketing de Relacionamento. São Paulo : Nobel, 2002
BOTHE, K. R. Beyond Customer Satisfaction to Customer Loyalty:
The Key to Greater Profitability. New York: American Management
Association, 1996.
CAMARGO, S. A Revista no Brasil. SP: Editora Abril, 2000.
CARVALHO, H. F. O Estudo da Fidelidade no Mercado de Provedores
de Acesso À Internet. Rio de Janeiro, 2001. Dissertação (Mestrado em
Administração de Empresas) – Pontifícia Universidade Católica do Rio de
Janeiro.
CROSBY, L.; STEPHENS, N. Effect of Relationchip Marketing on
Satisfaction, Retention and Price in the Life Insurance Industry.
Journal of Marketing Research Vol. XXIV (November 1987), 404-11.
78
CRUZ, H. F. São Paulo em Revista: Catálogo de Publicações da
Imprensa Cultural e de Variedades Paulistana (1870-1930). São Paulo:
Arquivo do Estado / Imprensa Oficial / Cedic / PUC, 1997.
DICK, A. S.; BASU, K. Customer loyalty: Toward an integrated
conceptual framework. Journal of the Academy of Marketing Science. v.
22, spring 1994..
FOURNIER, S. Consumers and Their Brands: Developing Relationship
Theory in Consumer Research. Journal of Consumer Research, v.24,
march 1998.
FOURNIER, S.; DOBSCHA, S.; MICK, D. G. Preventing the premature
death of relationship marketing. Harvard Business Review, january-
february 1998.
FOURNIER, S.; YAO, J. L. Reviewing Brand Loyalty: A
Reconceptualization Within the Framework of Consumer-Brand
Relationships. International Journal of Research in Marketing, 14, 451-
472.
GOODWIN, C. Communality as a Dimension of Service Relationships.
Journal Of Consumer Psychology, 5 (4) 387-415, 1997.
GOODWIN, R.; BALL, B. Closing the Loop on Loyalty. Marketing
Management. Spring, 1999.
GRIFFIN, J. Customer Loyalty: How to Earn It, How to Keep It. San
Francisco: Jossey-Bass Publishers, 1995.
HEMP, P. My Week as a Room Service at The Ritz. Harvard Business
Review, June 2002.
79
HESKETT, J. L.; SASSER Jr., W. E.; SCHLESINGER, L. A. The Service
Profit Chain: How Leading Companies Link Profit and Growth to Loyalty,
Satisfaction and Value. New York: The Free Press, 1997.
HIGGINS, K. T. Coming of Age: Despite Growing Pains, Customer
Satisfaction Measurement Continues to Evolve. Marketing News 31, 27
October 1997.
HUNT, H. Keith. Conceptualization and Measurement of Consumer
Satisfaction and Dissatisfaction. Marketing Science Institute,
Cambridge, MA, 455-488, 1977.
JACOBY, J.; CHESTNUT, R. W. Brand Loyalty Measurement and
Management. New York: John Wiley & Sons, 1978.
JONES, T. O.; SASSER Jr.; W. E. Why Satisfied Customers Defect.
Harvard Business Review, 73 (November/December) 88-99, 1995.
KOTLER, P. Kotler. How to create, win and dominate markets. New
York: The Free Press, 1999.
KURTZ, D. L.; CLOW, K. E. Services Marketing. New York: John Wiley &
Sons,1998.
LOVELOCK, C. H. Classifying Services to Gain Strategic Marketing
Insights. Journal of Marketing. v. 47, n. 3, summer 1983.
LOWENSTEIN, M. W. Customer Retention: An Integrated Process for
Keeping Your Best Customers. Milwaukee: ASP Quality Press, 1995.
LYRA, H. C. DE.; SENNA, H.;COUTO, I. M. S. DO; DOYLE, P. História
de Revistas e Jornais Literários: Índice da Revista Brasileira. RJ: Fund.
Casa de Rui Barbosa, Vol. II, 1995.
80
MACHADO, F. B. A Fidelização do Consumidor no Setor de Serviços:
Uma Análise Comparativa Entre Serviços de Naturezas Distintas. Rio de
Janeiro, 2001. Dissertação (Mestrado em Administração de Empresas) –
Pontifícia Universidade Católica do Rio de Janeiro.
McCLAVE J.T.; BENSON P. G.; SINCICH T. Statistics for Business and
Economics. 8th edition, New Jersey: Prentice-Hall, 2001.
McKENNA, Regis. Marketing de Relacionamento. Estratégias bem-
sucedidas para a era do cliente. Rio de Janeiro: Campus, 1992.
MIRA, M. C. O Leitor e a Banca de Revistas: A Segmentação da Cultura
no Século XX. São Paulo: Olho d`Água, 2001.
MOTTA, P. C. Pesquisando a Satisfação do Consumidor. 3a Edição,
Imprinta Express Gráfica e Editora Ltda, 2002.
NEWMAN, J. W.; WERBEL R. A. (1973), Multivariate Analysis of Brand
Loyalty for Major Household Appliances. Journal of Marketing
Research, 10 (November), 404-409.
OLIVER, R. L. Satisfaction: A Behavioral Perspective on the Consumer.
New York: Irwin/McGraw-Hill, 1997.
OLIVER, R. L. Whence Consumer Loyalty? Journal of Marketing. vol. 63
(special issue), pp. 33-44, December 1999.
OLIVER, R. L.; RUST, R. T.; VARKI, S. Customer delight: foundations,
findings and managerial insight. Journal of Retailing. v. 73, n. 3, fall 1997.
OLIVER, R. L., Satisfaction: A Behavioral Perspective on The Consumer.
New York: McGraw-Hill, 1996.
81
REICHHELD, F. F. The Loyalty Effect: The Hidden Force Behind Growth,
Profits and Lasting Value. Boston: Harvard Business School Press, 1996.
RICHINS, M. L. Measuring Emotions in the Consumption Experience.
Journal of Consumer Research, Vol 24, September 1997.
SCHNEIDER, B.; BOWEN, D. E. Understanding Customer Delight and
Outrage. Sloan Management Review. v. 41, i. 1, fall 1999.
SCHLOSSBERG, H. Satisfying customers is a minimum; you really
have to delight them. Marketing News. v. 24, n. 11, may 1990.
SEYBOLD, P. B. Get Inside The Lives Of Your Customers. Harvard
Bussines Rview. May, 2001.
STAREC, S. O impacto do programa de milhagem na fidelização de
clientes. Rio de Janeiro, 1999. Dissertação (Mestrado em Administração
de Empresas) – Pontifícia Universidade Católica do Rio de Janeiro.
STEWART, T. A. A Satisfied Consumer Isn’t Enough. Fortune, v. 136,
july 1997.
TELLIS, G. J. Advertising Expousure, Loyalty and Brand Purchase: A
Two Stage Model of Choice: Jornal oj Marketing Research, 15(May), 204-
12.
TOO, L. H. Y.; SOUCHON, A.L.; THIRKELL, P.C. Relationchip
Marketing and Customer Loyalty in a Retail Setting: A Dyadic
Exploration. Birmingham: Aston Business School Research, 2000
82
TSE, D. K.; WILTON, P.C. Models of Consumer Satisfaction
Formation: An Extension. Journal Of Marketing Research, 25, 204-12,
1988.
UNCLES, M. D.; DOWLING, G. R.; HAMMOND, K. Customer Loyalty
Programs. Journal of Consumer Marketing: April, 2001.
VAVRA, T. G. Aftermarketing: How to Keep Customers for Life Through
Relationship Marketing. New York: Irwin, 1992.
VERGARA, S. C. Projetos e Relatórios de Pesquisa em
Administração. São Paulo: Atlas, 1997.
WAYLAND, R.E.; COLE, P.M. Customer Connections. Boston, Harvard
Business School Press, 2001.
1
8 – ANEXOS
A seguir serão apresentados os seguintes anexos:
§ ANEXO 1 - Reprodução do Questionário Aplicado.
4XHVWLRQiULR�6REUH�5HYLVWDV������������� ����������������������� ���!�#"�����$�!�%��&'(��)�*+���,�-��& &'����.�/10�2�3�4+5�/76�8�58�0:9 ;=<?>A@CBEDGF!HJI%K L�MONPMPQ-B�RPFO@SB=DUT <WVXF�BG<Y>?MUZ [\T RUFJ] ^%_P`PaGb-cd`\eGfgb=hUi j�`GkPb-kPl�lGkmi n?oElPprq\_Gl�sEbGt?u-t?bGpWv+_Pj-`Oa lUf�kGlGpwvS`xfClEsUi pWvS`-qm_ElOlEp?t?bUa yGzP{\| } ~� �� �=�P�
� �� �� �P�U�
� �� �� �U�P�
� �� �� �m�U�
� �� ¡ ¢U£P¤
¥ ¦§ ¨© ªU«U¬
®¯ °± ²\³P´
µ ¶· ¸¹ º\»P¼
½ ¾¿ ÀÁ ÂmÃPÄ
Å ÆÇ ÈÉ Ê=ÃPÃUÄ
ËÍÌ�ÎGÌÐÏÑÌÓÒ�ÌÐÌÓÔUÕXÎmÖÐÌÍ×ÑØrÙÚÌ!ÛrÌ�ÕÝÜ�ÙÍÞ-ÒOÕàß�Ìâá#ãåäÍÙÍÏ7æçÏèÙ�éÍÏ7Ù�ÎGÒ!ÌçÙOêâÒ-ÕSá#ÏÑÙ-ÎGÒ�ÌÐëxêrãÐã�ìàÌíEî�ï�í=î�ð#î�ñóòUôöõ�÷ø÷ ùÍúüûàýrùÿþ����àù������%ýÍù��� ��Ñù� ú����������������� ý-û���ú��������� Óú!���"����ùOþ$#&%���(')+*-,/.�0�1�2354�6�071�298�2�,/:;�<=<>2$?�,�2-@A2�6�B+1�6";�C�./4�.�D�;�E
(X�OHLR�FRP�UHJXODULGDGH�D�UHYLVWD������ FHG�I�JLK M�N>JPO!M�K Q�RPSTJ�J�N>JPOVUWR!XPQ�J�QPJ�M�M>RPY!M�ZPS[UWK]\�J�M�M>R�^`_LSTRaQ�R`bVJ!Z�c(Y!ZPd]K Q�Z!QPRPe
f gh ij kml nporqAs�t�quVvxw/yAz {�|A}~w�|
� �� �� �m� �r� vA����v�|A{���������
� �� �� ���A���p�A�>�r�A���������A��V ¡p�p�������
¢ £¤ ¥¦ §�¨A©�ªp¨�«�¬�¨�A®¯�° «�±�
² ³´ µ¶ §�¨A©�ªp¨�«�¬�¨·~¸ �© ° ®�A©x±/
¹Pº�»�¼L½ ¾�¿!À]ÁaÂÄÃ[ÅVÆ�½ÇÀVÈ�¿a¾>¿PÉ+¿�Ê!Æ>¼(ÊVËWÉTÁ!È�Á�ÊPÁV¾�ÌVÁ�ÊPÆ>ÁH¾�¿�ÍV¼(Î�Áa¾�Î�ÁaÁ!¾x¾�½ÏÊ!ÁVËWÎLÉTÁ�Æ~¼�¾~ËWÎLÐ�Áa¾>¿PÉÑ¿PÊVËÒÉÓ¿VÔLÎ�¿É[¿!Ô(ÎPÀ Á�ÉÒÐ�¿!Ê!ËÓ¿a¿�Ð9ÈL½ Á�Õ Ö
× ØÙ ÚÛ ÜmÝ ÞpßràAá�â�àã àxä/åAæ ç�èAé~ä�è
× ØÙ ÚÛ ÜmÝ ÞrßpàAá�â�à�èAçê å�á�ä�è
× ØÙ ÚÛ ë�èAç�ßpàAé>ßràAá�â�à�é�èAçâVÝ Þpßpà�á�â�à
× ØÙ ÚÛ ì�àAé�ßpà�á�â�à�èAçí å�á�ä�è
× ØÙ ÚÛ ì�àAé�ßpà�á�â�àê æ è�é�åAç�èAéxä/è
îLï�ð�ñLò ó�ô!õ]öÄ÷TôPøúùPø�ö�òÇøüû�ýTô!óxó>þ!ñ�ÿ�ô��!ñ!ö��mù!ö�õÇò ÿ�ö!ÿPô����
� � � �� ������������ ������� �! �"#�$
� � � �� �����������% ��& �����$
� � � ' ��(����")���������*"� ��
� �������$�+�
� � � ,��"������-���% ��
.+�����-
� � � ,��"������-�+�& � �"+���/ �"���
2
0�1325476 8%95458�:;4�<5=�8�>�?�@7AB4�9�AC?�D�?�E)FG4IH76 8�>5?5J5KL:L6M@54NJ 4�9O6 ?QPRJ ?�S54N>�:TP�?5@NAC=G8)=5U�:;?�E#F�4V=�<76 8�@G4N8)6ME)FQ4W<5?G8*D�?�:YX5AY6 ?G8�P=�:YZ�1�[
\ ]^ _` a�bc�d�e�f�g�eh e�i�j�k l!m�n#i$m
\ ]^ _` a�bc�d�e�f�g�e%m�lo j�f�i$m
\ ]^ _` pm�l(d�e�n)d�e�f�g�e*n�m�l
gbc�d�e�f$g+e
\ ]^ _` qe�n�d�e�f-g�e%m�l
r+j�f�i-m
\ ]^ _` qe�n�d�e�f-g+eo k m�n+j�l/m�n�i�m
sNt3u5v7wCx7y5zW{�z�|�}M~��;vV|)�Q�Y} |#��zN} �YvV�)vN{��G|/vN�5}�~7} �5zG|!�Nv�|/�5wB��} �Nv�|/x7y5z�� zN} v7�
� �� �� ���� ���������� ������� �!���#�$�
� �� �� ��������������%���� �����$�
� �� �� ����(�����)���������*�����
���������$�+�
� �� �� ���������-���%���
¡+�����-�
� �� �� ���������-�+�� � ���+���/�������
¢ £3¤5¥N¦C§O¨5©�©Nª «W¬�©�5¦C¥7G¥N¦;®+¯ ¥7°5«�¬V¥N¬�©N°G±;¥5²!«�³7¦C«�´5µQ¶�©N¯ ²/´5©�ª ©N¯ ±L¨7¦C«5·
¸ ¹º »¼ ½�¾¿�À�Á�Â�Ã�ÁÄ Á�Å�Æ�Ç È!É�Ê#Å$É
¸ ¹º »¼ ½�¾¿�À�Á�Â�Ã�Á%É�ÈË Æ�Â�Å$É
¸ ¹º »¼ ÌÉ�È(À�Á�Ê)À�Á�Â�Ã�Á*Ê�É�È
þ¿�À�Á�Â$Ã+Á
¸ ¹º »¼ ÍÁ�Ê�À�Á�Â-Ã�Á%É�È
Î+Æ�Â�Å-É
¸ ¹º »¼ ÍÁ�Ê�À�Á�Â-Ã+ÁË Ç É�Ê+Æ�È/É�Ê�Å�É
ÏNÐ3Ñ5Ò7Ó Ô%Õ5Ò5Ô�Ö;Ò�×5Ò�ØBÙQÖCÒ�×NÚ5Û Ù�Ü)ÒNÝßÞNÛ ÚNÝ�Ú�à5ÖCÙ5áâÝßÓ�àNãNÙ*ä5Ó ×NÙ�Þ5áCÒGØ;Ó Ô#Ô�Ó ÒNàNÙ�ÛQÒOå�ÞGÚ�Ô)Ô#Ò5Ù5ÛGÜ#Ò7ÝæÙGÔ)Ô�åNàGÖYÒ�Ô/Ó�àGÖYÚ5áCÚ�Ô)Ô�ÙNà�ÖCÚ�Ô�ç
è éê ëì í�îï�ð�ñ�ò�ó�ñô ñ�õ�ö�÷ ø!ù�ú õ$ù
è éê ëì í�îï�ð�ñ�ò�ó�ñ%ù�øû ö�ò�õ$ù
è éê ëì üù�ø(ð�ñ�ú)ð�ñ�ò�ó�ñ*ú�ù�ø
óîï�ð�ñ�ò$ó+ñ
è éê ëì ýñ�ú�ð�ñ�ò-ó�ñ%ù�ø
þ+ö�ò�õ-ù
è éê ëì ýñ�ú�ð�ñ�ò-ó+ñû ÷ ù�ú+ö�ø/ù�ú�õ�ù
ÿ���������� ������� ��������������������� ��� ����������� �"!��#�$ ��%
& '( )* +-,.0/214365�17 198;:4< =?>4@$8A>
& '( )* +-,.2/014365�1B>4=C :�3D8A>
& '( )* E>4=F/014@�/214365�1G@�>4=
5,.0/01�3A5H1
& '( )* I14@�/01�3J5�1 >4=
KH:�3D8J>
& '( )* I14@�/01�3J5H1C < >�@H:4=L>4@98;>
M�N�OQP�RBS�T�UWV�X�YZS�Y�[�P�P�\Z]�P�V�^_U [�P�[�T�[�T�P�V�`�V�X�U Y�RGV�T�a P�T�V�X�Y�V�^cb P�[�Y�R�d
e fg hi j-kl0m2n4o6p�nq n9r;s4t u?v4w$rAv
e fg hi j-kl2m0n4o6p�nBv4ux s�oDrAv
e fg hi yv4uFm0n4w�m2n4o6p�nGw�v4u
pkl0m0n�oApHn
e fg hi zn4w�m0n�oJp�nBv4u
{Hs�oDrJv
e fg hi zn4w�m0n�oJpHnx t v�wHs4uLv4w9r;v
|�}�~����c�������������� �����������Z���������0�#�Z�������#�������������$��� �4�Z� �$� ������� ���c��� �Z�
� �� �� �-��0�2�4 6¡��¢ �9£;¤4¥ ¦?§4¨$£A§
� �� �� �-��2�0�4 6¡��B§4¦© ¤� D£A§
� �� �� ª§4¦F�0�4¨��2�4 6¡��G¨�§4¦
¡��0�0�� A¡H�
� �� �� «�4¨��0�� J¡��B§4¦
¬H¤� D£J§
� �� �� «�4¨ �0�4 6¡4�© ¥ §�¨H¤4¦L§4¨9£;§
|�|�~���Z� ®Z���4¯�������°���°��������#� ��±���� ��� ¯����H� ���Z� � ��®Z������� ���c� ��� ������� ���Z���?���?�����H�Z��� ���?�Z��°����²���� ��� ���9�����
� �� �� �-��0�2�4 6¡��¢ �9£;¤4¥ ¦?§4¨$£A§
� �� �� �-��2�0�4 6¡��B§4¦© ¤� D£A§
� �� �� ª§4¦F�0�4¨��2�4 6¡��G¨�§4¦
¡��0�0�� A¡H�
� �� �� «�4¨��0�� J¡��B§4¦
¬H¤� D£J§
� �� �� «�4¨��0�� J¡H�© ¥ §�¨H¤4¦L§4¨9£;§
³"´�µ�¶4·¹¸�º�»²¼¸�½�º�¾�¿�¼#¸�¼ À�¾"·-Á� º�Ã�Ä�ÅZ¿�Á�Æc¼ ¾�Æ;·¹¸�À�¾�Á4Ç�¼ Ä$Èc¼¸�É�¾�Æ º"Ê�À�¾�¿�º�Æ�º�Â#Á�Æ˺� Ì�ÅZ»�º�¾�Å�È_Æ º�Æ�Á"Í�¼ Ä$È º�Ä�Á�»�Á�½�º�¸�È ÁÎ ¾�»Ïº�»�Á�ÄH»�º�Æ Á�ÌZÅ� º�Æc¼ É�º�É�Á�Ð
Ñ ÒÓ ÔÕ Ö-×Ø0Ù2Ú4Û6Ü�ÚÝ Ú9Þ;ß4à á?â4ã$ÞAâ
Ñ ÒÓ ÔÕ Ö-×Ø2Ù0Ú4Û6Ü�ÚBâ4áä ß�ÛDÞAâ
Ñ ÒÓ ÔÕ åâ4áFÙ0Ú4ã�Ù2Ú4Û6Ü�ÚGã�â4á
Ü×Ø0Ù0Ú�ÛAÜHÚ
Ñ ÒÓ ÔÕ æÚ4ã�Ù0Ú�ÛJÜ�ÚBâ4á
ç ß4ÛWÞ;â
Ñ ÒÓ ÔÕ æÚ4ã�Ù0Ú�ÛJÜHÚä à â�ãHß4áLâ4ã9Þ;â
³4è-µ�¶�¸�À�¾ Î ¾�Ä$È_ÅZ»�¾²Â Á�Æ˾�Å�È_Æ�º�ÄBÆ Á"Í�¼ Ä$È º�ÄLé�Å�Á�È_Æ�º�È Á�»ÏÉ�¾�»�Á�Ä�»�¾�º�Ä�Ä�Å�¸�È ¾�Ð
Ñ ÒÓ ÔÕ Ö-×Ø0Ù2Ú4Û6Ü�ÚÝ Ú9Þ;ß4à á?â4ã$ÞAâ
Ñ ÒÓ ÔÕ Ö-×Ø2Ù0Ú4Û6Ü�ÚBâ4áä ß�ÛDÞAâ
Ñ ÒÓ ÔÕ åâ4áFÙ0Ú4ã�Ù2Ú4Û6Ü�ÚGã�â4á
Ü×Ø0Ù0Ú�ÛAÜHÚ
Ñ ÒÓ ÔÕ æÚ4ã�Ù0Ú�ÛJÜ�ÚBâ4á
çHß�ÛDÞJâ
Ñ ÒÓ ÔÕ æÚ4ã�Ù0Ú�ÛJÜHÚä à â�ãHß4áLâ4ã9Þ;â
êHë¹ì�í�î�ïZð�ñcòðZó�ïõô ö�ð�÷�ï�ø-ù�ú�ö�û�ù�üË÷�ö?ýcþ�ñ ö�ü ÿ ò î�ù�÷�ï²òð�û�ù"ñ0ò û$ÿ;ö�ò ñ ï�î�ï � ö�ô ù�ö � ù�ô �ZóZð�û � ï � ö�ð�ñ ï�û��
� �� � �� ����������� ������� ����� �!�
� �� � �� ����������"���# ���$�!�
� �� � %���&�����'���������(�����
�� ������!�)�
� �� � *���������+���"���
,)���$�+�
� �� � *���������+�)�# � ���)���-�������
3
.0/2143 57698;:'8=<=>=?0@A8=6�BDC;E�FG8H?GI=BJ69C0E(698LK=>ME B9C0E(N7CLE�OQP;R;?SC;: 8G> BJ8=>UT
V WX YZ []\^�_�`La�b�`c `�d�e�f g"h�i�d�h
V WX YZ []\^�_�`La�b�`-h�gj e�a$d!h
V WX YZ kh�gl_�`�i'_�`La�b�`(i�h�g
b\^�_�`�a+b�`
V WX YZ m`�i�_�`�a+b)`(h�g
n'e�a$d!h
V WX YZ m`�i)_�`�a+b)`j f h�i�e�g�hLi�d�h
.Lop1rq=?p> E�C0:�s=?t<;?GNuFp> E':�I0Bv>U6w?;E-C0E'E�IGP;B9?=E"PG8=x CHC=<;?G69FGC0F=?=E�:'?GNyN78GI;E�CGNz> {G?;E-8H:'?GP2s=80:�> F2?;E�T
V WX YZ []\^�_�`La�b�`c `�d�e�f g"h�i�d�h
V WX YZ | }]~�����L�����-������ �$�!�
� �� �� ����l�����'���L�����(�����
�~�������+���
� �� �� ����������+�)�(���
� � �$�!�
� �� �� ����)�����+�)�� � ��� � ���L�����
�0�2�r�=�p�A�p�=�H���M�= 9�S�p�=�7¡0�G�9¢ �S�2¡;�2�A J�G�p� £=¤;£=�;��£G�S¢ �2�L¥=�=�9�'¤;�w¢'�G¦§�2�; J�9¤;�"¡0�;�'�'�;¤0�-�2�=¤G�;£2�t�;¨0�z© �G� �7�;�'��¤�9�L¥G� � 9¤=ª
� �� �� }]~�����L�����« ��� ��� �"�������
� �� �� }]~�����L�����-������ �$�!�
� �� �� ����l�����'���L�����(�����
�~�������+���
� �� �� ����������+�)�(���
� � �$�!�
� �� �� ����)�����+�)�� � ��� � ���L�����
��¬��r�=�p� ���G�; v�9¤;�"¡0�;�'� �=¤0�-¢ �2¦§¤L�����;¤G� �(¦7�7�9�=© ¤;¢)� �G�=�7¢'�;� J�G¦7¤G¦© �G�® D¤=¦z¯0°G¦§¤7¦S�0��¦7¤7�A�L¥G� � D¤;ª
� �� �� }]~�����L�����« ��� ��� �"�������
� �� �� }]~�����L�����-������ �$�!�
� �� �� ����l�����'���L�����(�����
�~�������+���
� �� �� ����������+�)�(���
� � �$�!�
� �� �� ����)�����+�)�� � ��� � ���L�����
��±��r�=�p�A�p�=�H²=�G�� J�S£=�´³9¤�µ��;�¶¡;¤ ·�¸D¹Sº=»S¼p·D½p¾0»Sº2¹7¾0¹;¿ ¿'»;À;¿�Áp½=¹7 Ã0¹GÄŹ;¿ ¸DÀ7·A¹LÆGÇ ¿ ¸DÀ;È
É ÊË ÌÍ Î]ÏÐ�Ñ�ÒLÓ�Ô�ÒÕ Ò�Ö�×�Ø Ù"Ú�Û�Ö�Ú
É ÊË ÌÍ Î]ÏÐ�Ñ�ÒLÓ�Ô�Ò-Ú�ÙÜ ×�Ó$Ö!Ú
É ÊË ÌÍ ÝÚ�ÙlÑ�Ò�Û'Ñ�ÒLÓ�Ô�Ò(Û�Ú�Ù
ÔÏÐ�Ñ�Ò�Ó+Ô�Ò
É ÊË ÌÍ ÞÒ�Û�Ñ�Ò�Ó+Ô)Ò(Ú�Ù
ß'×�Ó$Ö!Ú
É ÊË ÌÍ ÞÒ�Û)Ñ�Ò�Ó+Ô)ÒÜ Ø Ú�Û�×�Ù�ÚLÛ�Ö�Ú
à=á�ârã´äGå;æ çDèGéJê èSë2ì;íHè7éDí�î2ê æ ç9è´ç�ê î=í0æ'æ'í7ïSèGê æ(ð íGê ç9åGé9í;æ ñ]èLæóò0í0æ'æ'å;è;æ"ô=õ0åSæ'è=ö;í=ï§åSë2ìGíHí0æ ç9õ;åtò;íGéA÷GíGô;÷=å2ø
ù úû üý þ]ÿ����������� �� ��� ������ �
ù úû üý þ]ÿ���������������� ������
ù úû üý � ��������������������������ÿ�����������
ù úû üý � ����������������� �������
ù úû üý � �������������� � �������!���� � à#"0ârã%$'åGôGæ�ê ÷Gí=é9åSëpì=íHè7òGé9åGö0èGö=êUð ê ÷Gè0÷Gí ÷=í&$�åpô0çJê ôGì;èGé¶ð íGô=÷Gå ' (*)�+-,.(&,0/21�,&(&34/�57698 (-3;: <=(2<-/*>-? @ AB CD EGF�H
@ AB CD I�F�H
@ AB CD J�F�H
@ AB CD K2F�H
@ AB CD L�F�H
@ AB CD M�F�H
@ AB CD N�F�H
@ AB CD O�F�H
@ AB CD P�F�H
@ AB CD EGF�F�H
Q9Q9RTS0U2/=V=1�+0W76=/*(&U-3X+-YZ(-Y=:[8\: <-(Z<-/*<=/ 3X/21�: 1G]^:[3_(*+Z`a/=3a]X(21!<-/&3X/�b9: 1�]4(Z1�)G+9V=)�+-3;34/2V2]4/Z1!>7? @ AB CD EGF�H
@ AB CD I�F�H
@ AB CD J�F�H
@ AB CD K2F�H
@ AB CD L�F H
@ AB CD M�F�H
@ AB CD N�F�H
@ AB CD O�F�H
@ AB CD P�F�H
@ AB CD EGF�F�H
c-d7egfih jXk0l=m n9o9p0l*q7oZj;r4l&rXk�s9h t�j4l*u7o2kvs=q2w x*w�q2tGj;o7p0l&m k-r_w�q-pyrXkZn7o9m l=r4h{z=l2z=k |
}�~��0������~����*�����g�!�T�����������v�����T��� �T��~��2���������T���g�v������~��T�����g� �2�¡ g¢9£�¤=¥i¦ § ¨© ª« ¬��®�¯
°�± ² ³�´ µ ¶· ¸¹ º�»�¼�½ ¾�½ ¾�¿
4
À9Á9ÂgÃ�ÄXÅ-Æ&Ç=È&É[Ê=ËGÌ;Ä;Æ=ÍGÎ2Ï7Ð Ñ ÒÓ ÔÕ Ö�×ØZÙ�Ú�Û
Ü ÝÞ ßà á ×ØZÙ�Ú�Û
Ü ÝÞ ßà â ×ØZÙ�Ú�Û
Ü ÝÞ ßà ãä�å æ ç_è�é�ê�ë�é�ì�í�î
ï-ð7ñ�ò�ó9ô�ó-õ=ö
÷-ø7ù�úiû-ü2ý9þ�ÿ þ�������� þ����� Zû���� ����þ%ú��7÷���������� � �� �� ��� ! "# $% & ')(
5
§ ANEXO 2 - Tabelas de Freqüências
Pergunta 1
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 2 1,7 1,7 1,7 2 8 6,8 6,8 8,5 3 8 6,8 6,8 15,4 4 61 52,1 52,1 67,5 5 38 32,5 32,5 100,0 Total 117 100,0 100,0
Pergunta 2
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 6 5,1 5,1 5,1 2 3 2,6 2,6 7,7 3 8 6,8 6,8 14,5 4 26 22,2 22,2 36,8 5 74 63,2 63,2 100,0 Total 117 100,0 100,0
Pergunta 3
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 3 2,6 2,6 2,6 2 6 5,1 5,1 7,7 3 10 8,5 8,5 16,2 4 31 26,5 26,5 42,7 5 67 57,3 57,3 100,0 Total 117 100,0 100,0
Pergunta 4
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 2 1,7 1,7 1,7 2 7 6,0 6,0 7,8 3 14 12,0 12,1 19,8 4 44 37,6 37,9 57,8 5 49 41,9 42,2 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
6
Pergunta 5
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 1 ,9 ,9 ,9 2 12 10,3 10,3 11,1 3 13 11,1 11,1 22,2 4 69 59,0 59,0 81,2 5 22 18,8 18,8 100,0 Total 117 100,0 100,0
Pergunta 6
Frequency Percent Valid Percent
Cumulative Percent
Valid 2 3 2,6 2,6 2,6 3 11 9,4 9,4 12,0 4 54 46,2 46,2 58,1 5 49 41,9 41,9 100,0 Total 117 100,0 100,0
Pergunta 7
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 3 2,6 2,6 2,6 2 4 3,4 3,4 6,0 3 7 6,0 6,0 12,0 4 43 36,8 36,8 48,7 5 60 51,3 51,3 100,0 Total 117 100,0 100,0
Pergunta 8
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 16 13,7 13,8 13,8 2 13 11,1 11,2 25,0 3 23 19,7 19,8 44,8 4 42 35,9 36,2 81,0 5 22 18,8 19,0 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
7
Pergunta 9
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 19 16,2 16,5 16,5 2 18 15,4 15,7 32,2 3 29 24,8 25,2 57,4 4 25 21,4 21,7 79,1 5 24 20,5 20,9 100,0 Total 115 98,3 100,0
Missing System 2 1,7 Total 117 100,0
Pergunta 10
Frequency Percent Valid Percent
Cumulative Percent
Valid 2 1 ,9 ,9 ,9 3 4 3,4 3,4 4,3 4 42 35,9 36,2 40,5 5 69 59,0 59,5 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
Pergunta 11
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 4 3,4 3,5 3,5 2 15 12,8 13,0 16,5 3 14 12,0 12,2 28,7 4 59 50,4 51,3 80,0 5 23 19,7 20,0 100,0 Total 115 98,3 100,0
Missing System 2 1,7 Total 117 100,0
Pergunta 12
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 14 12,0 12,1 12,1 2 25 21,4 21,6 33,6 3 22 18,8 19,0 52,6 4 28 23,9 24,1 76,7 5 27 23,1 23,3 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
8
Pergunta 13
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 30 25,6 25,9 25,9 2 20 17,1 17,2 43,1 3 13 11,1 11,2 54,3 4 26 22,2 22,4 76,7 5 27 23,1 23,3 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
Pergunta 14
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 9 7,7 7,7 7,7 2 17 14,5 14,5 22,2 3 14 12,0 12,0 34,2 4 44 37,6 37,6 71,8 5 33 28,2 28,2 100,0 Total 117 100,0 100,0
Pergunta 15
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 13 11,1 11,2 11,2 2 15 12,8 12,9 24,1 3 23 19,7 19,8 44,0 4 21 17,9 18,1 62,1 5 44 37,6 37,9 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
Pergunta 16
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 11 9,4 9,5 9,5 2 5 4,3 4,3 13,8 3 22 18,8 19,0 32,8 4 45 38,5 38,8 71,6 5 33 28,2 28,4 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
9
Pergunta 17
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 33 28,2 28,2 28,2 2 22 18,8 18,8 47,0 3 20 17,1 17,1 64,1 4 30 25,6 25,6 89,7 5 12 10,3 10,3 100,0 Total 117 100,0 100,0
Pergunta 18
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 17 14,5 14,7 14,7 2 13 11,1 11,2 25,9 3 29 24,8 25,0 50,9 4 35 29,9 30,2 81,0 5 22 18,8 19,0 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
Pergunta 19
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 29 24,8 25,2 25,2 2 8 6,8 7,0 32,2 3 31 26,5 27,0 59,1 4 32 27,4 27,8 87,0 5 15 12,8 13,0 100,0 Total 115 98,3 100,0
Missing System 2 1,7 Total 117 100,0
Pergunta 20
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 26 22,2 22,4 22,4 2 21 17,9 18,1 40,5 3 42 35,9 36,2 76,7 4 16 13,7 13,8 90,5 5 11 9,4 9,5 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
10
Pergunta 21
Frequency Percent Valid Percent
Cumulative Percent
Valid 40,00 1 ,9 ,9 ,9 50,00 6 5,1 5,1 6,0 60,00 4 3,4 3,4 9,4 70,00 18 15,4 15,4 24,8 80,00 33 28,2 28,2 53,0 90,00 27 23,1 23,1 76,1 100,00 28 23,9 23,9 100,0 Total 117 100,0 100,0
Pergunta 22
Frequency Percent Valid Percent
Cumulative Percent
Valid 10,00 4 3,4 3,4 3,4 20,00 3 2,6 2,6 6,0 30,00 3 2,6 2,6 8,6 40,00 6 5,1 5,2 13,8 50,00 30 25,6 25,9 39,7 60,00 9 7,7 7,8 47,4 70,00 9 7,7 7,8 55,2 80,00 18 15,4 15,5 70,7 90,00 19 16,2 16,4 87,1 100,00 15 12,8 12,9 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
QUESTÕES DEMOGRÁFICAS:
Pergunta 24 – Sexo
Frequency Percent Valid Percent
Cumulative Percent
Valid Masculino 61 52,1 52,6 52,6 Feminino 55 47,0 47,4 100,0 Total 116 99,1 100,0
Missing System 1 ,9 Total 117 100,0
11
Pergunta 25 – Grau de Instrução
Frequency Percent Valid Percent
Cumulative Percent
Valid 2o Grau 6 5,1 5,1 5,1 3o Grau 40 34,2 34,2 39,3 Pós-Graduação 71 60,7 60,7 100,0 Total 117 100,0 100,0
Pergunta 26 – Idade
Frequency Percent Valid Percent
Cumulative Percent
Valid 19 1 ,9 ,9 ,9 22 2 1,7 1,8 2,6 23 8 6,8 7,0 9,6 24 12 10,3 10,5 20,2 25 5 4,3 4,4 24,6 26 8 6,8 7,0 31,6 27 9 7,7 7,9 39,5 28 19 16,2 16,7 56,1 29 11 9,4 9,6 65,8 30 7 6,0 6,1 71,9 31 1 ,9 ,9 72,8 32 1 ,9 ,9 73,7 33 2 1,7 1,8 75,4 34 3 2,6 2,6 78,1 35 3 2,6 2,6 80,7 36 2 1,7 1,8 82,5 37 1 ,9 ,9 83,3 39 1 ,9 ,9 84,2 40 2 1,7 1,8 86,0 44 1 ,9 ,9 86,8 46 2 1,7 1,8 88,6 47 3 2,6 2,6 91,2 49 1 ,9 ,9 92,1 50 1 ,9 ,9 93,0 52 3 2,6 2,6 95,6 53 1 ,9 ,9 96,5 54 1 ,9 ,9 97,4 55 1 ,9 ,9 98,2 56 1 ,9 ,9 99,1 67 1 ,9 ,9 100,0 Total 114 97,4 100,0
Missing System 3 2,6 Total 117 100,0
12
Pergunta 27 – Renda Familiar
Frequency Percent Valid Percent
Cumulative Percent
Valid 1 112 95,7 95,7 95,7 2 5 4,3 4,3 100,0 Total 117 100,0 100,0
13
§ ANEXO 3 – Mapas de Correlação
Mapas de Correlação – Base de Dados Completa
EDICOES Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11
EDICOES 22,30% 12,00% 9,00% 6,30% 12,50% 4,80% 11,60% 23,70% -5,00% 18,30% -3,40%
Q1 22,30% 2,50% 3,10% 6,50% 52,30% 29,30% 37,80% 39,10% -14,20% 38,60% 26,00%
Q2 12,00% 2,50% 27,80% 38,90% -3,40% -7,40% -8,20% -19,20% 25,40% -13,10% 19,80%
Q3 9,00% 3,10% 27,80% 57,30% -3,40% 9,00% 0,60% 18,50% 10,50% -6,30% 6,40%
Q4 6,30% 6,50% 38,90% 57,30% 3,40% 11,00% 3,00% 14,90% 14,30% -4,00% 12,50%
Q5 12,50% 52,30% -3,40% -3,40% 3,40% 56,40% 35,90% 41,20% -21,60% 43,20% 17,40%
Q6 4,80% 29,30% -7,40% 9,00% 11,00% 56,40% 38,00% 40,00% -24,80% 46,20% 14,90%
Q7 11,60% 37,80% -8,20% 0,60% 3,00% 35,90% 38,00% 50,10% -8,80% 31,50% 22,20%
Q8 23,70% 39,10% -19,20% 18,50% 14,90% 41,20% 40,00% 50,10% -14,60% 48,10% 26,00%
Q9 -5,00% -14,20% 25,40% 10,50% 14,30% -21,60% -24,80% -8,80% -14,60% -32,50% 7,40%
Q10 18,30% 38,60% -13,10% -6,30% -4,00% 43,20% 46,20% 31,50% 48,10% -32,50% 12,00%
Q11 -3,40% 26,00% 19,80% 6,40% 12,50% 17,40% 14,90% 22,20% 26,00% 7,40% 12,00%
Q12 2,10% 12,50% -0,30% 0,20% -10,80% 2,60% 6,40% 16,00% 27,20% -19,30% 16,90% 7,80%
Q13 -0,50% 0,40% 23,10% -2,00% -3,40% 1,60% -1,20% 5,10% 3,40% 4,10% 2,60% -15,00%
Q14 -8,40% -18,00% -6,70% 9,00% 4,40% -35,60% -31,70% -10,30% -11,30% 26,00% -7,00% -13,60%
Q15 -10,40% -7,60% 20,40% -9,70% 4,90% -4,50% -4,10% -4,00% -5,30% 12,90% 10,00% -5,30%
Q16 12,90% 26,30% 3,00% 10,40% 7,50% 25,70% 26,00% 34,60% 43,10% -10,00% 39,40% 18,10%
Q17 7,40% 26,80% 0,50% 1,10% 7,00% 18,00% 20,00% 33,90% 43,00% -1,70% 31,30% 28,40%
Q18 8,50% 6,00% 20,20% 11,40% 18,30% -1,60% 1,00% 19,60% 18,80% 12,50% 7,20% 21,00%
Q19 7,40% 18,90% -1,50% 16,30% 18,90% 21,30% 22,40% 35,40% 43,10% -29,90% 35,50% 20,10%
Q20 10,60% 22,70% 0,80% 9,20% -0,70% 25,90% 23,80% 34,00% 38,90% -30,20% 45,00% 22,40%
Q21 39,20% 39,70% 13,40% -0,60% 2,60% 27,20% 26,20% 22,80% 44,20% -15,70% 60,40% 8,50%
Q22 7,40% 12,40% 4,60% -1,10% -10,00% 12,10% 9,00% 10,90% 15,00% -7,10% 6,30% -11,10%
14
Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22
EDICOES -3,40% 2,10% -0,50% -8,40% -10,40% 12,90% 7,40% 8,50% 7,40% 10,60% 39,20% 7,40%
Q1 26,00% 12,50% 0,40% -18,00% -7,60% 26,30% 26,80% 6,00% 18,90% 22,70% 39,70% 12,40%
Q2 19,80% -0,30% 23,10% -6,70% 20,40% 3,00% 0,50% 20,20% -1,50% 0,80% 13,40% 4,60%
Q3 6,40% 0,20% -2,00% 9,00% -9,70% 10,40% 1,10% 11,40% 16,30% 9,20% -0,60% -1,10%
Q4 12,50% -10,80% -3,40% 4,40% 4,90% 7,50% 7,00% 18,30% 18,90% -0,70% 2,60% -10,00%
Q5 17,40% 2,60% 1,60% -35,60% -4,50% 25,70% 18,00% -1,60% 21,30% 25,90% 27,20% 12,10%
Q6 14,90% 6,40% -1,20% -31,70% -4,10% 26,00% 20,00% 1,00% 22,40% 23,80% 26,20% 9,00%
Q7 22,20% 16,00% 5,10% -10,30% -4,00% 34,60% 33,90% 19,60% 35,40% 34,00% 22,80% 10,90%
Q8 26,00% 27,20% 3,40% -11,30% -5,30% 43,10% 43,00% 18,80% 43,10% 38,90% 44,20% 15,00%
Q9 7,40% -19,30% 4,10% 26,00% 12,90% -10,00% -1,70% 12,50% -29,90% -30,20% -15,70% -7,10%
Q10 12,00% 16,90% 2,60% -7,00% 10,00% 39,40% 31,30% 7,20% 35,50% 45,00% 60,40% 6,30%
Q11 7,80% -15,00% -13,60% -5,30% 18,10% 28,40% 21,00% 20,10% 22,40% 8,50% -11,10%
Q12 7,80% 35,40% 10,90% 11,30% 16,10% 28,60% 15,50% 26,50% 25,20% 18,40% 34,20%
Q13 -15,00% 35,40% 13,80% 35,00% 7,20% 13,80% 14,40% 9,90% -2,80% 6,20% 41,80%
Q14 -13,60% 10,90% 13,80% 11,50% -7,40% 16,90% 24,30% 7,40% -0,70% -5,20% -7,70%
Q15 -5,30% 11,30% 35,00% 11,50% 10,80% 14,00% 15,70% 9,20% -7,80% -3,50% 13,40%
Q16 18,10% 16,10% 7,20% -7,40% 10,80% 43,60% 47,40% 45,80% 46,90% 34,10% 12,90%
Q17 28,40% 28,60% 13,80% 16,90% 14,00% 43,60% 49,80% 61,40% 51,60% 27,60% 23,50%
Q18 21,00% 15,50% 14,40% 24,30% 15,70% 47,40% 49,80% 49,30% 34,70% 15,70% 20,20%
Q19 20,10% 26,50% 9,90% 7,40% 9,20% 45,80% 61,40% 49,30% 74,80% 20,30% 16,40%
Q20 22,40% 25,20% -2,80% -0,70% -7,80% 46,90% 51,60% 34,70% 74,80% 34,40% 28,30%
Q21 8,50% 18,40% 6,20% -5,20% -3,50% 34,10% 27,60% 15,70% 20,30% 34,40% 24,30%
Q22 -11,10% 34,20% 41,80% -7,70% 13,40% 12,90% 23,50% 20,20% 16,40% 28,30% 24,30%
15
Mapas de Correlação – Respostas Leitores do Sexo Masculino
EDICOES Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10
EDICOES 20,50% 34,10% 6,50% 10,60% 18,60% 7,40% 12,60% 13,00% 8,30% 23,60%
Q1 20,50% -0,30% 6,70% 5,00% 49,90% 23,50% 34,40% 43,80% -4,30% 26,00%
Q2 34,10% -0,30% 22,30% 42,60% 5,40% -19,40% -13,20% -15,50% 24,00% -19,90%
Q3 6,50% 6,70% 22,30% 63,20% -2,10% -1,10% 0,70% 17,00% 26,80% -21,20%
Q4 10,60% 5,00% 42,60% 63,20% 1,50% 4,50% -9,10% 7,50% 23,10% -19,40%
Q5 18,60% 49,90% 5,40% -2,10% 1,50% 56,10% 46,90% 51,30% -9,20% 34,20%
Q6 7,40% 23,50% -19,40% -1,10% 4,50% 56,10% 49,50% 56,00% -12,70% 48,70%
Q7 12,60% 34,40% -13,20% 0,70% -9,10% 46,90% 49,50% 43,60% -0,20% 18,30%
Q8 13,00% 43,80% -15,50% 17,00% 7,50% 51,30% 56,00% 43,60% -10,80% 45,10%
Q9 8,30% -4,30% 24,00% 26,80% 23,10% -9,20% -12,70% -0,20% -10,80% -28,00%
Q10 23,60% 26,00% -19,90% -21,20% -19,40% 34,20% 48,70% 18,30% 45,10% -28,00%
Q11 1,80% 27,50% 5,40% -0,10% 6,50% 8,90% 1,80% 22,10% 30,00% 11,00% 3,60%
Q12 -5,20% -2,00% -11,20% -0,60% -13,80% -1,50% 9,90% -4,20% 16,90% -36,00% 12,50%
Q13 9,00% 0,00% 33,30% -12,00% 3,10% 31,50% 14,50% -9,00% 9,70% 1,80% 9,20%
Q14 -24,30% -27,50% -13,90% 6,70% 6,90% -38,40% -32,70% -25,90% -33,60% 19,60% -7,90%
Q15 1,90% -9,50% 29,40% -1,70% 17,60% 12,70% 23,20% -6,60% 9,70% 4,90% 26,10%
Q16 19,40% 26,70% -8,00% 10,90% 2,10% 36,30% 34,90% 32,60% 48,70% -19,70% 45,70%
Q17 -3,40% 24,90% -2,40% -3,80% 4,30% 19,50% 22,60% 26,10% 32,70% 4,60% 34,70%
Q18 17,50% -4,30% 34,70% 13,80% 25,30% -7,50% -0,40% 7,80% 3,50% 12,40% -8,30%
Q19 10,60% 21,40% -1,40% 5,70% 19,10% 25,50% 27,60% 34,10% 44,90% -36,30% 35,90%
Q20 12,40% 22,50% -6,50% -2,20% -6,90% 24,60% 21,80% 33,00% 37,00% -36,10% 42,80%
Q21 44,60% 30,10% 13,30% 2,90% -0,90% 18,90% 25,10% 3,90% 38,20% -14,50% 63,00%
Q22 8,00% 3,20% 16,60% 6,10% -6,40% 7,40% 12,80% 1,30% 8,10% -6,30% 1,40%
16
Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22
EDICOES 1,80% -5,20% 9,00% -24,30% 1,90% 19,40% -3,40% 17,50% 10,60% 12,40% 44,60% 8,00%
Q1 27,50% -2,00% 0,00% -27,50% -9,50% 26,70% 24,90% -4,30% 21,40% 22,50% 30,10% 3,20%
Q2 5,40% -11,20% 33,30% -13,90% 29,40% -8,00% -2,40% 34,70% -1,40% -6,50% 13,30% 16,60%
Q3 -0,10% -0,60% -12,00% 6,70% -1,70% 10,90% -3,80% 13,80% 5,70% -2,20% 2,90% 6,10%
Q4 6,50% -13,80% 3,10% 6,90% 17,60% 2,10% 4,30% 25,30% 19,10% -6,90% -0,90% -6,40%
Q5 8,90% -1,50% 31,50% -38,40% 12,70% 36,30% 19,50% -7,50% 25,50% 24,60% 18,90% 7,40%
Q6 1,80% 9,90% 14,50% -32,70% 23,20% 34,90% 22,60% -0,40% 27,60% 21,80% 25,10% 12,80%
Q7 22,10% -4,20% -9,00% -25,90% -6,60% 32,60% 26,10% 7,80% 34,10% 33,00% 3,90% 1,30%
Q8 30,00% 16,90% 9,70% -33,60% 9,70% 48,70% 32,70% 3,50% 44,90% 37,00% 38,20% 8,10%
Q9 11,00% -36,00% 1,80% 19,60% 4,90% -19,70% 4,60% 12,40% -36,30% -36,10% -14,50% -6,30%
Q10 3,60% 12,50% 9,20% -7,90% 26,10% 45,70% 34,70% -8,30% 35,90% 42,80% 63,00% 1,40%
Q11 3,40% -11,30% -14,50% -10,80% 9,30% 28,30% 27,50% 27,00% 22,00% -3,00% -15,70%
Q12 3,40% 16,80% -2,70% 15,00% 5,60% 10,70% 1,60% 21,70% 20,90% 5,30% 25,30%
Q13 -11,30% 16,80% -12,80% 44,90% 4,20% 12,10% -4,50% -5,40% -11,30% 18,30% 38,80%
Q14 -14,50% -2,70% -12,80% 4,00% -11,50% 17,20% 1,70% 2,80% 3,30% -15,10% -2,70%
Q15 -10,80% 15,00% 44,90% 4,00% 15,30% 23,40% 15,80% 14,00% -2,80% 19,20% 16,90%
Q16 9,30% 5,60% 4,20% -11,50% 15,30% 44,60% 46,10% 58,80% 58,60% 32,40% 14,90%
Q17 28,30% 10,70% 12,10% 17,20% 23,40% 44,60% 42,90% 61,20% 55,70% 17,50% 32,70%
Q18 27,50% 1,60% -4,50% 1,70% 15,80% 46,10% 42,90% 44,50% 41,80% -0,20% 27,90%
Q19 27,00% 21,70% -5,40% 2,80% 14,00% 58,80% 61,20% 44,50% 83,50% 22,00% 19,00%
Q20 22,00% 20,90% -11,30% 3,30% -2,80% 58,60% 55,70% 41,80% 83,50% 33,00% 29,90%
Q21 -3,00% 5,30% 18,30% -15,10% 19,20% 32,40% 17,50% -0,20% 22,00% 33,00% 25,40%
Q22 -15,70% 25,30% 38,80% -2,70% 16,90% 14,90% 32,70% 27,90% 19,00% 29,90% 25,40%
17
Mapas de Correlação – Respostas Leitores do Sexo Feminino
EDICOES Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10
EDICOES 26,20% -11,10% 14,40% 2,70% 6,30% 3,90% 14,50% 36,00% -17,50% 13,20%
Q1 26,20% 4,50% -3,30% 5,90% 55,30% 38,10% 42,50% 34,10% -29,20% 56,40%
Q2 -11,10% 4,50% 33,20% 30,00% -16,50% 6,30% -7,00% -27,10% 25,00% -6,70%
Q3 14,40% -3,30% 33,20% 46,50% -6,70% 22,80% -3,60% 18,60% -10,30% 13,60%
Q4 2,70% 5,90% 30,00% 46,50% 4,60% 21,00% 25,10% 23,20% -3,10% 26,00%
Q5 6,30% 55,30% -16,50% -6,70% 4,60% 57,00% 18,00% 30,90% -37,30% 55,10%
Q6 3,90% 38,10% 6,30% 22,80% 21,00% 57,00% 13,30% 20,60% -45,80% 41,20%
Q7 14,50% 42,50% -7,00% -3,60% 25,10% 18,00% 13,30% 58,30% -24,50% 51,90%
Q8 36,00% 34,10% -27,10% 18,60% 23,20% 30,90% 20,60% 58,30% -20,00% 51,90%
Q9 -17,50% -29,20% 25,00% -10,30% -3,10% -37,30% -45,80% -24,50% -20,00% -40,50%
Q10 13,20% 56,40% -6,70% 13,60% 26,00% 55,10% 41,20% 51,90% 51,90% -40,50%
Q11 -10,20% 25,90% 37,50% 15,60% 28,60% 27,80% 34,20% 27,20% 25,30% 5,80% 23,20%
Q12 8,70% 32,20% 15,50% 3,10% -2,40% 8,80% 4,50% 49,50% 39,80% -0,40% 24,40%
Q13 -9,40% -0,30% 9,70% 8,60% -21,00% -34,40% -25,80% 21,80% -3,90% 5,10% -6,80%
Q14 13,20% -8,60% -3,90% 8,60% -9,30% -35,80% -38,20% 4,50% 5,40% 30,60% -8,70%
Q15 -21,80% -5,80% 13,00% -18,00% -14,40% -20,70% -35,90% -1,00% -16,20% 20,00% -6,00%
Q16 6,10% 25,60% 15,70% 9,30% 16,80% 12,10% 12,60% 38,00% 38,00% -0,20% 30,90%
Q17 19,90% 28,60% 1,30% 5,20% 8,50% 15,70% 15,60% 43,40% 50,90% -8,90% 27,30%
Q18 1,80% 19,00% -5,30% 3,30% -8,50% 4,40% -3,70% 31,70% 31,70% 7,90% 27,40%
Q19 4,10% 15,20% -2,20% 30,90% 18,50% 15,60% 14,10% 38,00% 42,40% -22,90% 35,00%
Q20 7,70% 24,10% 14,20% 31,20% 17,30% 29,50% 29,60% 38,80% 46,20% -22,60% 50,60%
Q21 37,20% 51,30% 9,70% -8,20% 0,70% 36,30% 25,10% 45,80% 48,30% -22,30% 57,00%
Q22 6,50% 23,90% -8,30% -9,40% -18,30% 17,90% 4,60% 25,10% 21,60% -7,50% 12,20%
18
Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q21 Q22
EDICOES -10,20% 8,70% -9,40% 13,20% -21,80% 6,10% 19,90% 1,80% 4,10% 7,70% 37,20% 6,50%
Q1 25,90% 32,20% -0,30% -8,60% -5,80% 25,60% 28,60% 19,00% 15,20% 24,10% 51,30% 23,90%
Q2 37,50% 15,50% 9,70% -3,90% 13,00% 15,70% 1,30% -5,30% -2,20% 14,20% 9,70% -8,30%
Q3 15,60% 3,10% 8,60% 8,60% -18,00% 9,30% 5,20% 3,30% 30,90% 31,20% -8,20% -9,40%
Q4 28,60% -2,40% -21,00% -9,30% -14,40% 16,80% 8,50% -8,50% 18,50% 17,30% 0,70% -18,30%
Q5 27,80% 8,80% -34,40% -35,80% -20,70% 12,10% 15,70% 4,40% 15,60% 29,50% 36,30% 17,90%
Q6 34,20% 4,50% -25,80% -38,20% -35,90% 12,60% 15,60% -3,70% 14,10% 29,60% 25,10% 4,60%
Q7 27,20% 49,50% 21,80% 4,50% -1,00% 38,00% 43,40% 31,70% 38,00% 38,80% 45,80% 25,10%
Q8 25,30% 39,80% -3,90% 5,40% -16,20% 38,00% 50,90% 31,70% 42,40% 46,20% 48,30% 21,60%
Q9 5,80% -0,40% 5,10% 30,60% 20,00% -0,20% -8,90% 7,90% -22,90% -22,60% -22,30% -7,50%
Q10 23,20% 24,40% -6,80% -8,70% -6,00% 30,90% 27,30% 27,40% 35,00% 50,60% 57,00% 12,20%
Q11 10,70% -17,40% -10,00% -1,40% 27,80% 29,80% 20,10% 13,40% 24,20% 22,50% -7,20%
Q12 10,70% 57,60% 30,50% 7,90% 29,40% 48,60% 39,10% 33,20% 32,90% 36,50% 43,80%
Q13 -17,40% 57,60% 40,20% 27,00% 10,00% 14,60% 34,50% 27,60% 10,90% -9,00% 45,30%
Q14 -10,00% 30,50% 40,20% 19,50% -3,80% 14,50% 47,10% 12,70% -6,10% 0,20% -12,90%
Q15 -1,40% 7,90% 27,00% 19,50% 6,90% 6,70% 17,50% 4,80% -15,20% -23,20% 10,50%
Q16 27,80% 29,40% 10,00% -3,80% 6,90% 42,60% 49,40% 28,80% 29,30% 36,10% 10,90%
Q17 29,80% 48,60% 14,60% 14,50% 6,70% 42,60% 57,30% 62,60% 49,90% 36,40% 15,10%
Q18 20,10% 39,10% 34,50% 47,10% 17,50% 49,40% 57,30% 58,20% 26,50% 29,80% 12,90%
Q19 13,40% 33,20% 27,60% 12,70% 4,80% 28,80% 62,60% 58,20% 61,20% 18,20% 13,70%
Q20 24,20% 32,90% 10,90% -6,10% -15,20% 29,30% 49,90% 26,50% 61,20% 40,00% 27,20%
Q21 22,50% 36,50% -9,00% 0,20% -23,20% 36,10% 36,40% 29,80% 18,20% 40,00% 23,90%
Q22 -7,20% 43,80% 45,30% -12,90% 10,50% 10,90% 15,10% 12,90% 13,70% 27,20% 23,90%
19
§ ANEXO 4 – Resumo das Proposições
Proposição 1 Embora aspectos cognitivos com conveniência, programação
visual ou tipo de impressão sejam considerados importantes
pelos leitores das revistas, eles não representam um fator
determinante para a fidelização.
Proposição 2 Os anúncios encartados em uma revista aumentam o índice
de retenção e fidelidade quando possuem algum tipo de
afinidade com o leitor da revista.
Proposição 3 As questões afetivas e a relação destas com a intenção de
continuar lendo uma determinada revista é mais importante
para as mulheres do que para os homens.
Proposição 4 Quando comparados às mulheres, os homens mostram uma
maior preferência pelas revistas que podem, de alguma
forma, acrescentar valor a sua vida profissional.
Proposição 5 Alguns leitores lêem revistas com regularidade, visando uma
melhor contribuição e participação no meio profissional a que
pertencem.
Proposição 6 Quando um leitor sente falta da leitura de uma revista ele se
encontra em um nível mais alto de fidelidade.
Proposição 7 Os anúncios encartados são mais importantes para a
fidelização das leitoras do sexo feminino do que para os
leitores do sexo masculino.
20
Proposição 8 A intenção de continuar lendo a revista esta atrelada aos
fatores afetivos e a influência do grupo social/profissional ao
qual o leitor faz parte.
Proposição 9 É preciso a presença de fatores cognitivos, afetivos,
conativos e a influência do grupo social para que os leitores
de revista atinjam um nível de fidelidade inercial proposta por
Oliver (1999),
Proposição 10 O “Grupo Social” exerce influência sobre o leitor, aumentando
a probabilidade de se continuar lendo a revista bem como a
probabilidade de se resistir a ofertas de revistas
concorrentes.
Proposição 11 As razões que levam os leitores de sexo masculino à fase
conativa da fidelidade (intenção de continuar lendo a revista)
são diferentes das razões apresentadas pelos leitores do
sexo feminino.
Proposição 12 As características que levam os leitores do sexo masculino à
fase inercial da fidelidade (resistir a ofertas de outras revistas)
são diferentes das características que fazem um leitor do
sexo feminino resistir às mesmas ofertas.