01 - Process of Communication I
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Transcript of 01 - Process of Communication I
Communication Skills 1
Communication
Skills
Author Prof. Ravindran
Communication Skills 2
Process of Communication
Session 1
Introduction
300 %
English
Employment Success Rate
EmployementOutcome
Speaking and writing good English ensures
300% higher employment outcomes for
entry level jobs.
English is the language of opportunity.
Your mother tongue is a language of
expression
Your effort is binding if you want to improve your communication. So, must spend time on:
Reading
Watching
Interacting
Communication Skills 5
Times of India, Economic Times, Financial Times. India Today, Business Today or Business Standard
Times Now, BBC, CNN and CNBC
Among Faculty, Friends and Colleagues
Communication skills help you to express your:
Feeling
Emotion
Desires and
Wants to others
Communication Skills 6
In business context, logical and ethical arguments is very important to succeed
Communication
What is communication?
Communication stems from a Latin root communicate ‘to make common’
means, transferring a) Ideas
b) Thoughts
c) Desires etc.,
Communication Skills 7
Transferring it from the privacy of one’s mind to other people by the use of:
Communication Skills 8
Speech Writing
Graphics
Is communication is more than speaking?
Communication Skills 9
Yes / No
Verbal
Non-verbal
7%
93%
%
It means more of:
Body language
Facial expression
Tonality
Style
Business Communication 10
What’s the first rule for successful communication?
And ask yourself the following questions.
Who do I need to communicate with?
What impression do I want to give?
What result do I want to achieve?
Let’s Communicate:
To give it a bit of thought.
Communication Skills 11
Then,
a) Find the purpose.
b) Organise your thoughts.
c) Align your body language and tonality to support your words.
d) Be aware of your audience as what you hear, see, and feel from them.
e) Be flexible and modulate your voice to suit the audience.
Communication Skills 12
Encoding
message
Decoding
message
Feedback to sender if possible or appropriate
The Communication Cycle?
Informatio
n
The sender
Encoding
The message
The medium
The channel
The aim
The recipient
Decoding
Feedback
Motivation
The process of
Communication
the raw materials/ data
person/ Group of
people
information format (spoken or written)
when encoded become message
communication
instruments (oral/
written/ visual)
the physical means used (Postal/TV/photos)
to inform/ influence/
initiate action
person to whom the message directed
recipient interpretation
how sender derive the recipient information
the urge to achieve a purpose
Activity1: Write down, what are the Personal benefits of better communication
Personal benefits of
better communicati
on
Have arguments -
and win
Persuade your boss to give you a pay-rise
Feel more CONFIDENT in social situations
Deeper understandi
ng hen reading and
listening
Improved presentation = improved
job interview
Better report is =
Better assignment
marks
Widen your circle of friends
Activity2
Have you ever encountered any barriers to communication?
List down the occasions and your response to it.
Communication Skills 15
3 minutes
Barriers to Communication
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“Being aware of possible barriers, may
avoid making communication
mistakes”
Communication Skills 17
Communication Skills 18
Remember, it is not deliberate, and rare if ever it is!
Barrier caused by Sender and Recipient. Connotative
They arise from: Incomplete understanding of the information
The situation
The vocabulary and
Attitudes of the other party and so on … …
Communication Skills 19
Communication Skills 20
In the form of:
Distortion does not express its true nature in a way the recipient fully understands
Inadequate communication skills lack of ability to express ideas clearly in the medium used for the intended purpose of the communication
Lack of listening ability
Attitudes here one is required to create a positive attitude for effective communication
Incorrect information information may simply be wrong
Communication Skills 21
Other barriers ►Perceptual bias
selective hearing
►Information overload too much information or too technical.
►Contradictory non-verbal messages
Noise an interference with the accurate transfer of information
Physical environment it’s all about the right ambiance
Communication Skills 22
Overcoming the Barriers
The simple rules
Defining the purpose what are you trying to achieve? Put yourself in the recipient place. Also cut out all material which is not central to your intentions
Knowing when and how to communicate the right person, right time, right situation
Understanding the receiver understand recipients vocabulary, background and attitudes - means a “mental picture” . Also the status between the sender and receiver
Personal communication skills ability to write clear English, directly and without ambiguity in formal and informal situations
Individual Exercise1
There’s an old saying: ‘A picture paints a 1000 words’. Discuss.
Communication Skills 23
Further reading: ‘How to write in Plain English’ guide, refer to: http://www.plainenglish,co.uk/guides.htm,2008
Individual Exercise2
1. The purpose of Communication
2. How business relationships
affect communication
Communication Skills 24
Communication Skills 25