001 Managing Changes 2015

8/15/2019 001 Managing Changes 2015

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One Team One Goal

Click to edit Master title style

PT Indolakto / Technical & Operation 2015 1

Raker Jakarta R&D & Ops Dev


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One Team One Goal



Road to Success

Changes Attitude Share the Vision

Build Commitment Training


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One Team One Goal

Managing Changes



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One Team One Goal




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One Team One Goal

Perubahan fisik lebih mudah dilakukan



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One Team One Goal



Improve GMP & In!rastructure


7/146One Team One Goal



"oilet #$% ' Proper Clean & Dry





Our O()ective



``

• Setelah peru(ahan !isikdilakukan* (agaimana user

nya mengikuti standard !isik yang (aru

Contoh + – Men)aga ke(ersihan toilet supaya tetap

(ersih* kering dan harum – Men)aga ke(ersihan area process – Men)alankan sistem (aru #human

machine inter!ace' secara konsisten – Men)alankan prosedur (aru yang

konsisten



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One Team One Goal

Click to edit Master title style Pengumuman

• ,ntuk menghemat (iaya per)alanan dinas* e!ekti! -. /gustus 0-.1* maka per)alanan dinas yang menggunakan pesa2at diu(ah dari Garuda men)adi $ion /ir atau Sri2i)aya

• 3!ective -. /gustus* COP dihapuskan dan kem(ali men)adi sistem pin)amantanpa (unga dengan harga pla!on diturunkan 4-5 dari pla!on sekarang6 %atas

pem(elian mo(il manager dari .7- Juta men)adi ..4 )uta rupiah

• ,ntuk menghindari kemacetan* maka 3!!ective -. /gustus 0-.1* )am ker)akantor diu(ah dari -8+-- 9 .:+-- men)adi )am -:+-- 9 .;+--

• ,ntuk menghindari penye(aran penyakit* maka di2a)i(kan kepada setiap

karya2an untuk mencuci tangan se(elum makan atau (eker)a

• ,ntuk meminimumkan impact )ika ter)adi kecelakaan* maka setiap peker)a yangmemakai motor di2a)i(kan mengenakan helm6


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One Team One Goal


• /pakah dalam setiap peru(ahan ada yang pro = kontra

• /pakah dalam setiap peru(ahan ada yang diuntungkan atau dirugikan>

• /pakah setiap peru(ahan selalu men)adi le(ih (uruk= le(ih (aik>



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One Team One Goal

Click to edit Master title style?hat is resistance>

ResistancePredictable

Emotional

Natural

Reactive

Resistance is n ature’s way of telling you something important is goingon and that you are o n target.

Resistance is n ature’s way of telling you something important is g oingon and that you are o n target.

Setiap ada peru(ahan pasti ada resistensi = penolakan

12 PT Indolakto / Technical & Operation 2015


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One Team One Goal



GAIN

INVESTMENT

WHERE WE ARE

THE CHANGE CURVE

TIME

WHERE WE WANT TO BE

"he Change Curve


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One Team One Goal Jan 25, 20 ! Slide 14

ProgressProgress

E ortE ort

"he Change Curve @ Progress vs 3!!ort


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One Team One Goal



,ntuk (eru(ah Diperlukan ?aktu


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One Team One Goal



/pa yang (eru(ah >

/pa yang ingin kita capai>


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One Team One Goal

Click to edit Master title style"he Change Curve

Good

Poor

StrategicPerformance

Time

Crisis

Rea!ti"eAnti!i#ator$

"ource# Cro$$an, %r& and 'illin(, Strategi! Anal$sis and A!tion% %i)t* Edition, Prentice Hall Canada, 2000+


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One Team One Goal

Click to edit Master title style $eadership Challenges

Good

Poor

S t r a t e g i c

P e r

f o r m a n c e

Time

Anti!i#ator$

Things are going well.Do we really need to change?Can I get others to see theneed?


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One Team One Goal


Good

Poor

S t r a t e g

i c

P e r

f o r m a n c e

Time

Rea!ti"e

What needs tochange?Who will suportme? Who willresist? Can we find anearly win?

&o 'e need to !hange(


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One Team One Goal


an 25! 2016 Slide 20

Dalam Organisasi* Dilapisan manakah yang (iasanya resist terhadap peru(ahan >

Lapisan tengah * karena (iasanya paling complacent #mudah puas' dan diposisiditengah yang harus men)adi )em(atan* akan resist terhadap peru(ahan*karenamereka melihatnya se(agai tam(ahan peker)aan* (e(an dan stress* sehinggamemerlukan special e!!ort untuk meyakinkan perlunya dilakukan peru(ahan6

egagalan meyakinkan lapisan tengah akan mem(uat peru(ahan sulit dilakukan*karena lapisan tengah yang (iasanya mengkoordinasikan ter)adinya peru(ahan

Lapisan bawah * yang )umlahnya (anyak* dan pendidikan yang relative rendah*akan sulit menerima peru(ahan* kalau mereka tidak melihat ada man!aat

langsung terhadap income mereka

Lapisan atas , sebagai pemegangkendali atas apa yang akan terjadi,menjadi penghambat utama untukInitiate perubahan, karena itu

biasanya yang paling pertamadirombak, supaya « bola perubahan »

bisa segera digulirkan


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One Team One Goal


Good

Poor

S t r a t e g i c

P e r

f o r m a n c e

Time

Crisis

We need to movefast.Who can I trust?Which risks to take?

OK, we need to change


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One Team One Goal


an 25! 2016 Slide 22

Remem(er + "o change only 2hen appropriate and !or valid reason


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One Team One Goal

Click to edit Master title styleBuilding a Change Plan

ExternalInternal

Change Drivers

UrgencyReadinessThe Needed

Change

The Change Challenge

Change ProgressMeasures of Success

Priorities& Timing

The Change Process StyleChange Leaders

StartingConditions

Action&Results


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One Team One Goal

Click to edit Master title styleReadiness for Change

Awareness

Capa ility

Commitment

Reacti!e

Mixed

Mixed

Mixed

Anticipatory

Lo

Lo

!igh

Crisis

Lo

!igh

!igh

"ho will e most impacted y the proposed change#$ow ready are they#%o they see the change dri!ers#


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One Team One Goal

Click to edit Master title styleSelect the Key Players

"#ti$ely"gainst

%es

&o

B&S'A(%)RS

PRO*AC'+ )R)S+S'ORS

C$A(-)A-)('S

&eutral 'trongly'upporti$e

C$A(-)A-)('S

+(

"A+'+(-

%).)(S+ )R)S+S'ORS

$a!e(ecessaryAttitude andS/ills forProposedchange

Commitment to Proposed Change

$


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One Team One Goal

Click to edit Master title style$ow many changes agent do you need to lead thesuccess of desired changes


$a!e(ecessary

Attitude andS/ills forProposedchange

"#ti$ely"gainst

%es

&o

B&S'A(%)RS

PRO*AC'+ ) R)S+S'ORS

C$A(-) A-)('S

&eutral'trongly'upporti$e

C$A(-)

A-)('S+(

"A+'+(-

%).)(S+ )R)S+S'ORS

%or 00 em lo&ee$,20 -ill be .e& to t*e$ucce$$ o) t*e c*an(e

)*+

,+-*+

)*+

.,+

-*+


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One Team One Goal

Click to edit Master title styleAction Plan * .irst Step -uidelines

)arlyO 0ecti!es

'actics

Anticipatory Reacti!e Crisis

Pace (og )un

"or/ with 'upporters Pi$otal Groups

*on$ert )esistorsMobili+e rgani+ationMo$e on -road .ront/e$elop 'upport

0xperimentation0stablish /ire#tion

Parti#ipati$e 'mall 'teps

Mix – Parti#ipa 1 /ire#ti$e-road .ront

'print

Make 'trategi# *hanges'et

priorities/ire#ti$e 234

Situation .e see need5or #hange%ou ha$e time

'ome see need5or #hange6ime is passing

Most see need5or #hange6ime is short

/e#ide hom to trust

'imeline


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One Team One Goal

Click to edit Master title styleChange Checklist66

.6 Do enough o! the right people see the need !or change> #Sense

o! urgency>'06 Do 2e have a large enough group o! people ready to lead the

change> #Guiding Coalition'A6 Do 2e have a Bision o! 2here 2e are going>46 Does everyone (uy in to the vision>16 ;6 Do 2e need some early 2ins>:6 Do you have a plan @ a timed se uence o! activities>

'our#e7 adapted 5rom (ohn 8otter, /an *ohen, !eart o5 *hange, !ar$ard -usiness '#hool Press, 9::9;


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One Team One Goal



%agaimana Caranya melakukan peru(ahan secara smooth >


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One Team One Goal



.6 Share the vision

ita mau kemana* dan apa keuntungan dari peru(ahan ts( untuk perusahaan dan karya2an


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One Team One Goal Jan 25, 20 ! Slide 31

Relationshi#sHo' 'e 'or/ as a team( Ho' do 'e 0uild trust andsu##ort ea!h other(

Pro!eduresHo' do 'e get things done(

RolesWhat are m$ res#onsi0ilities( Whatdo 'e e1#e!t rom ea!h other(

GoalsWhere are 'e going(

MissionWh$ are 'e here(


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One Team One Goal



06 Jelaskan (agaimana caranya

Contoh +,ntuk men)adi perusahaan sekelas /pple &

Samsung* maka kita perlu melakukan +.6 ero De!ect & ero complain

06 Eaikan kelas product dari F 1--- men)adi .----=pack*

dan raih GM min 4-5

A6 $aunching product (aru setiap 4 (ulan

46 %elan)a iklan dinaikan .--5

16 "ingkatkan kese)ahteraan karya2an .-5 diatas market price


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One Team One Goal



A6 Change Mindset & /ttitude

Cara (er!ikir & ke(iasaan

"nak tidak perlu sekolah

'aya akan bekerja kerassupaya anak saya bisakuliah krn dengan

pendidikan yang tinggidapat meningkatkankesejahteraan

Makan tidak #u#i tangan

*ontoh yang lain;;;

6erbentuk karena latar belakang pedidikan,

lingkungan dan #ara asuhkeluarga

-esok dipikir besok


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One Team One Goal



Peru(ahan /ttitude


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One Team One Goal



Create visi(le measurement and act on it

h ll


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One Team One Goal



Set Challenging targetHHH


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l k d l l

" i i 6 i i 66 i i


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One Team One Goal



"raining 6training 66training

Cli k di i l l

C ! Ph


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One Team One Goal



Com!ort one Phenomena

Cli k di M i l l

Sh i h $ d


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One Team One Goal



Sharing the $oad

Cli k di M i l l

K ll 2 ( t L"hi k


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One Team One Goal



Kollo2 (ut L"hink

Cli k di M i l l

" lk * d d t t h il t id i @ i ti


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One Team One Goal



"alk * and don t use to much email to avoid miss@communication

Cli k t dit M t titl t l

%i "2 @2 i ti


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One Team One Goal



%ina "2o@2ays communication

• Coffee morning #t2o 2ays communication' untukmem(ina hu(ungan ker)a yang le(ih harmonis sehingga(isa menghindari salah paham #pro(lem'



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One Team One Goal



"erima kasih dan selamat (eker)a

no2 2hat you can do /nd Do it ?ell

/nalysis & Sintesis + Solve the pro(lem


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One Team One Goal PT Indolakto / Technical & Operation 2015 45

y p (don t only (ring the pro(lem

+ncident 1 Pro lem

1. Finding the root cause2. Action plan for improvement

Collect %ata

Analysis

Sintesis 1. Conclusion of the root cause2. Recommendation

3ksekusi action plan secara tuntas mengurangi !ire !ighting akanmempercepat kita masuk ke tahap L Sta(ilisasi @ "ahap LPer!orming


Mari %eker)a (ersama@sama


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One Team One Goal



Mari %eker)a (ersama@sama



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One Team One Goal



Sharpen the Sa2 %alance (et2een 2ork & li!e

See things 1 years ahead

"e#ih #aik dari 5 tetan$$a %ekitar


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Kocus Kactory Jakarta


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One Team One Goal



Kocus Kactory Jakarta

• MinimiNe production o! SCM in cans* and ma imiNe SCM in

sachet

• Improve in!rastructure & layout

• Intensive training & attitude changes

• Increase automation to reduce cost

Cost o! empty cans & $a(our is e pensive layout is not right* lo2 skills & not good attitude* too much people .-;-


Kocus Kactory Cicurug Milk


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One Team One Goal



Kocus Kactory Cicurug Milk

• Setup 4th cre2 !or SCM & ,


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One Team One Goal



Kocus Kactory Cicurug Ice Cream

• Develop seasonal products 2ith high margin

• Control Cost & share services 2ith Cicurug Milk

Generating demand & control !i ed cost


Kocus Kactory Pandaan


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One Team One Goal



Kocus Kactory Pandaan

• Ma imiNe production o! SCI to a(sor( !i ed cost

• Improve Quality Management* GMP & In!rastructure

• Drive Innovation to develop volume !or Eiceoghurt to improve pro!ita(ility

Old !actory 2ith poor in!rastructure* Eice yoghurt is more pro!ita(le than SCI


Kocus Quality Management


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One Team One Goal



Kocus Quality Management

• Improve Quality Management System

• Reduce consumer complaint signi!icantly especiallyrelated to Kood Sa!ety & Koreign matters

• Move !rom QC to Q/ #Quality /ssurance'

• /ccreditation o! $a(oratory 2ith ISO .:-01 to reachinternational standard !or accuracy & relia(ility

$ot identi!ication* tracea(ility* release procedure* recall procedure* Issue & Crisis Management* Kood Sa!ety* Instrumentcali(ration & relia(ility = accuracy o! analsys


Kocus R&D


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One Team One Goal



Kocus R&D

• Setup strong pilot plant & scienti!ic resources !rom

,niversity

• Kocus Innovation & Renovation !or Milk Po2der G,MSand ,


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One Team One Goal




Je)ak


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One Team One Goal


an 25! 2016 Slide 56

Je)ak


Mengapa >


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One Team One Goal


an 25! 2016 Slide 57

Mengapa >



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One Team One Goal


an 25! 2016 Slide 58

- The Change Curve

&

The Change Agent



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One Team One Goal


an 25! 2016 Slide 59

3 ercise

/ A

/

• -agaimana men#apai perubahan dari " ke - 3


"he Change Curve


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One Team One Goal


an 25! 2016 Slide 60

GAIN

INVESTMENT

WHERE WE ARE

THE CHANGE CURVE

TIME

WHERE WE WANT TO BE

he Change Curve

"he Change Curve @ Progress vs 3!!ort


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One Team One Goal Jan 25, 20 !

Slide 61

ProgressProgressE ortE ort

he Change Curve @ Progress vs 3!!ort


"he Principles o! Change Management


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One Team One Goal


an 25! 2016 Slide 62

p g g

• .6 3veryone changes6Change is no longer an option (ut a re uirement 6 "he issue isn t2hether 2e change* (ut 2hether 2e 2ill change (y choice or (ychance6

• 06 Change can (e planned and controlled6 %y taking a proa!tive approach* 2e (ecome designers o! our o2n !ate* not victims o! circumstance6


h l h


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One Team One Goal


an 25! 2016 Slide 63

"he Principles o! Change Management

• A6 "ow #ou !hange is as important as 2hat you change6?e must !hange in a wa# that !auses improvement * andmotivates us to meet !uture challenges 2ith enthusiasm6 Changeis a pro!ess @ and ho2 the process is conducted is as importantas the end result6

• 46 "here is no management 2ithout change management6 Management is recognising the need !or change andimplementing it6 Managing change is gro2th6Change is a never-ending $ourne# to2ard continual adaptationand improvement6


"he O()ectives o! Change Management


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One Team One Goal

C c to ed t aste t t e sty e

an 25! 2016 Slide 64

() g g

• Minimise the interval o! time it takes to change6

In order to (ecome the premier provider o! services* 2emust !hange ui!kl# to (e competitive and cost e!!icient6

• Optimise the investment in !hange 6"he goal is to improve our per!ormance at the lo2est

possi(le cost6

• Ma imise the results o! change e!!orts6Gain as much as possi(le from the !hange e%perien!e 6


"here are A common types o! support


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One Team One Goal

y

an 25! 2016 Slide 65

yp pp

'A(L )* » People do not resist* (ut add little to the process

+PO, ) )* » People support change actively and empo2er others

to participate 'T" *.A*T*

» People em(race change* e ude enthusiasm and look !or2ard to the improvements change 2ill (ring


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One Team One Goal

Leading

Change


"he Change Curve


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One Team One Goal

yg

Good

Poor

StrategicPerformance

Time

Crisis

Rea!ti"eAnti!i#ator$

"ource# Cro$$an, %r& and 'illin(, Strategi! Anal$sis and A!tion% %i)t* Edition, Prentice Hall Canada, 2000+


$eadership Challenges


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One Team One Goal

y

Good

Poor

S t r a t e g

i c

P e r

f o r m

a n c e

Time

Anti!i#ator$

Things are going well.Do we really need to change?Can I get others to see theneed?




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One Team One Goal

y

Good

Poor

S t r a t e g

i c

P e r

f o r m a n c e

Time

Rea!ti"e

What needs tochange?Who will suportme? Who willresist? Can we find anearly win?

&o 'e need to !hange(


Dalam Organisasi* Dilapisan manakah yang (iasanya resist terhadap( h


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One Team One Goal

y

an 25! 2016 Slide 70

peru(ahan >

Lapisan tengah * karena (iasanya paling complacent #mudah puas' dan diposisiditengah yang harus men)adi )em(atan* akan resist terhadap peru(ahan*karenamereka melihatnya se(agai tam(ahan peker)aan* (e(an dan stress* sehingga

memerlukan special e!!ort untuk meyakinkan perlunya dilakukan peru(ahan6 egagalan meyakinkan lapisan tengah akan mem(uat peru(ahan sulit dilakukan*karena lapisan tengah yang (iasanya mengkoordinasikan ter)adinya peru(ahan

Lapisan bawah * yang )umlahnya (anyak* dan pendidikan yang relative rendah*akan sulit menerima peru(ahan* kalau mereka tidak melihat ada man!aat

langsung terhadap income mereka

Lapisan atas , sebagai pemegangkendali atas apa yang akan terjadi,menjadi penghambat utama untukInitiate perubahan, karena itu

biasanya yang paling pertamadirombak, supaya « bola perubahan »

bisa segera digulirkan




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One Team One Goal

y

Good

Poor

S t r a t e g

i c

P e r

f o r m

a n c e

Time

CrisisWe need to movefast.Who can I trust?Which risks to take?

OK, we need to change


Remem(er + "o change only 2hen appropriate and !or valid reason


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One Team One Goal an 25! 2016 Slide 72


Building a Change Plan


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One Team One Goal

ExternalInternal

Change Drivers

UrgencyReadinessThe Needed

Change

The Change Challenge

Change ProgressMeasures of Success

Priorities

& Timing

The Change Process StyleChange Leaders

StartingConditions

Action&Results


Readiness for Change


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One Team One Goal

Awareness

Capa ility

Commitment

Reacti!e

Mixed

Mixed

Mixed

Anticipatory

Lo

Lo

!igh

Crisis

Lo

!igh

!igh

"ho will e most impacted y the proposed change#$ow ready are they#%o they see the change dri!ers#


Select the Key Players


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One Team One Goal

"#ti$ely"gainst

%es

&o

B&S'A(%)RS

PRO*AC'+ )R)S+S'ORS

C$A(-)A-)('S

&eutral 'trongly'upporti$e

C$A(-)A-)('S

+( "A+'+(-

%).)(S+ )R)S+S'ORS




$ow many changes agent do you need to lead thef d d h


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One Team One Goal

success of desired changes



"#ti$ely"gainst

%es

&o

B&S'A(%)RS

PRO*AC'+ ) R)S+S'ORS

C$A(-) A-)('S

&eutral'trongly'upporti$e

C$A(-)

A-)('S+(

"A+'+(-

%).)(S+ )R)S+S'ORS

%or 00 em lo&ee$,20 -ill be .e& to t*e$ucce$$ o) t*e c*an(e

)*+

,+-*+

)*+

.,+

-*+


Action Plan * .irst Step -uidelines


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One Team One Goal

)arlyO 0ecti!es

'actics

Anticipatory Reacti!e Crisis

Pace (og )un

"or/ with 'upporters

Pi$otal

Groups

*on$ert )esistorsMobili+e rgani+ationMo$e on -road .ront/e$elop 'upport

0xperimentation0stablish /ire#tion

Parti#ipati$e 'mall 'teps

Mix – Parti#ipa 1 /ire#ti$e-road .ront

'print

Make 'trategi# *hanges'et

priorities/ire#ti$e 234

Situation .e see need5or #hange%ou ha$e time

'ome see need5or #hange6ime is passing

Most see need5or #hange6ime is short

/e#ide hom to trust

'imeline


Change Checklist66


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One Team One Goal

.6 Do enough o! the right people see the need !or change> #Sense

o! urgency>'06 Do 2e have a large enough group o! people ready to lead thechange> #Guiding Coalition'

A6 Do 2e have a Bision o! 2here 2e are going>46 Does everyone (uy in to the vision>

16 ;6 Do 2e need some early 2ins>:6 Do you have a plan @ a timed se uence o! activities>

'our#e7 adapted 5rom (ohn 8otter, /an *ohen, !eart o5 *hange, !ar$ard -usiness '#hool Press, 9::9;


Diskusi + Peru(ahan di Sari


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• Diskusikan dalam group dalam 0- menit • Gunakan !lipchart untuk menuliskan hasil diskusi

– Peru(ahan apa harus dilakukan di Sari – /pa sa)a yang masih perlu diru(ah> – %agaimana peru(ahan itu harus dilakukan #anticipatory* reactive

or crisis' supaya (isa (erhasil dan sustain


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&umi#o Leadership >alue

"el) 1ana(ement'no- &our$el) nitiative

Tran$ arenc&

T*ou(*tEntre reneurialRi(our 3eci$ion 1a.in(

Peo leCoac*in( 4 3evelo in(

ot*er$Team Pla&er Team eader

Re$ultGettin( t*in($ doneCu$tomer6Con$umer

orientation


Peru(ahan Balue


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Slide 82

"##ountability 7-erani mempertanggung?ja abkan apa yang dihasilkan 2baik < buruk4

)esponsibility 7-ertanggung ja ab untuk mengerjakan pekerjaan sebaik?baiknya

Getting things done ith Less 'uper$ision 76anpa perlu di 5ollo up, menyelesaikan apa yang sudah dijanjikan

/is#piline 7Mentaati rule o5 the game dan tepat aktu 2report, meeting, a#tion plan4

6ransparen#y 7Mampu se#ara pro5esional menunjukan hasil baik dan hasil buruk

Positi$e thinking7/on@t look ba#k and thinks a head; 8emampuan melihat sesuatunya dari hal yang-aik dan berman5aat


Peru(ahan Balue


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One Team One Goal

Jan 25, 20 !Slide 83

*oa#hing 1 /e$eloping People 7'e#ara a#ti$e meningkatkan kemampuan anak buah 2te#hni#al 1 management4

6aking /e#ision 7-erani mengambilkeputusan dalam batas ke enangannya yang didasarkan atas.akta dan situasi

Initiati$e 7Melakukan sesuatu 2diluar yang diminta


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Peru(ahan Cara er)a


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" &e Aay o5 orkingB;;

Peru(ahan !asilitas produksi #0nd !loor' "KDA.1 S


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One Team One Goal Jan 25 20 ! Slide 86

-e5ore "5ter


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Peru(ahan Peralatan er)a


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BEFORE AFTER


Peru(ahan Kasilitas er)a


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Peru(ahan /ttitude


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Please 'uggest sebanyak mungkinBBsaya siap membuangnya


Ee2 look R&D = Q/* Ee2 modern GC & //S


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%udaya L%ersih dia2ali dari toilet yang (ersih & Cuci "angan &lingkungan yang (ersih


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+mpro!e +2R Stage gate, Coordination 2 Accounta ility


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One Team One Goal

Jan 25, 20 !Slide 93

Monthl$ 2uarterl$rollin(

Evaluationo) launc*

7innin(conce t

Gate )

Pre8launc* Go

Gate 3

aunc* 1onitorin(

Gate , Gate 4Gate .

aunc*Commitment

Consumer 5 mar/eto##ortunities

Con!e#t e1#loration 5 e"aluation

Idea

S!reening

Industriali6ation 5 #re7l aun!h

Produ!t de"elo#ment

5 Claim8aun!h Post laun!h e"aluation

Gate -7innin( dea

arameter$

IdeaGeneration9Internal 5E1ternalSour!e:

/ 4R bo9 idea 4 E9i$tin( C*annel/ rain$tormin(/ 1ar.et nteli(ence

/ 4R bo9 idea 4 E9i$tin( C*annel/ rain$tormin(/ 1ar.et nteli(ence

Strateg$ E"aluationE 1 # l o r a t i o n E 1 e ! u t i o n

Gate -Winning Idea Criteria ;

+ General in)o on Con$umer in$i(*t, 1ar.et otential,Com etitive $ituation

2+ Com atibilit& -6 Cor orate vi$ion :$trate(ic im ortance;


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"ow to be an effe!tive

Change Agent /


our Jo( Description Is Change /gentLT


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One Team One Goal

0ou help 1 lead others to2

• See things di!!erently

• Judge things di!!erently

• Keel things di!!erently

• React to things di!!erently

• /ct di!!erently


'he Beliefs and Beha!iors of A Change Agent• Role model 2in = 2in (ehavior


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One Team One Goal

• Role model 2in = 2in (ehavior

• /ct like = talk like change is a must

• Sho2 a sense o! urgency in meeting delivera(les 9 (e a driver

• %elieve that you must (e involved and are critical to the changee!!ort

• %elieve that the Change is doa(le H

• "rust the team and the change process

• Bie2 change #ne2 ideas* ne2 approaches' as an opportunity tolearn and gro2

• "ake calculated risks


Operating -uidelines for Change Agents


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One Team One Goal

Some e amples !rom other teams are as !ollo2s+

• Seek to implement (y acceptance6 /void top@do2n approach

• ,nderstand cultural environment

• Stay on course 9 (e !irm

• %e empathetic = understand 9 take the time to listen

• %e honest 9 donUt sugar coat

• %e consistent 9 (oth !ormal and in!ormal


34 S t P 5 'i 5 P+C


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• Setup program = stream – Stream Peru(ahan Kisik – Stream Peru(ahan Balue & People (ehavior – Stream komunikasi #PR'

• Didalam program ts( harus ada LSmall ?in

34 Setup Program 5 'ime .rame 5 P+C


?hat is /ttitude & value/ib t k d i C kit lih t kit d kit l j i d i


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/ibentuk dari Capa yang kita lihat, kita dengar, yang kita pelajari darien$ironment sekitar kitaD


Dorong kearah yang sama 66not clear direction


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A t t i t u d e

A t t i t u d e

t o ( e t * e r i n t * e

$ a m e d i r e c t i o n


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3sta(lish a clear procedure & understanda(le


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Discipline applied in the Ldynamic Sense


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Ahat is dis#ipline 3.ollo the set o5 pro#edure or Crule o5the gameD #onsistently


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94 Setup Reward 2 Punishment


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• %onus system #suatu ke(eruntungan (ah2a S< sudahmempunai (onus system untuk Shop !loor'

•


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• %uatkan PI yang (erisi main LChanges Driver• omunikasikan PI ditempat yang strategis dan

mudah dipahami #graphical & photo etc'• Pilih satu topic untuk di(ahas dalam !ormal

regular meeting • 3valuasi progress setiap 0 9 A (ulan dan

di(uatkan action list untuk penyempurnaan

Click to edit Master title styleHo- i$ t*e $ituation


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Ho i$ t e $ituationtoda& =

N o t t * a t b a d >


PI


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/lignment


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One Team One Goal

Jan 25, 20 !Slide 109

Relationshi#sHo' 'e 'or/ as a team( Ho' do 'e 0uild trust andsu##ort ea!h other(

Pro!eduresHo' do 'e get things done(

RolesWhat are m$ res#onsi0ilities( Whatdo 'e e1#e!t rom ea!h other(

GoalsWhere are 'e going(

MissionWh$ are 'e here(


/lignment and communication


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Create visi(le measurement and act on it


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3valuate the progress & Sempurnakan


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Com!ort one Phenomena


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Introduce the element o! Risk* take calculated Risks


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Promoting OrganiNational "rust


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I li/e this ne'


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One Team One Goal an 25! 2016

Slide 116

I li/e this ne'a$ o'or/ing???


Sharing the $oad


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Slide 117


Changing L/ttitude (y sharing the Balue


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Slide 118

*ompany *ar

My *ar


Biolating the rule is at your risk


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Slide 119


Kollo2 (ut L"hink


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Slide 120


RecogniNe your true


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Slide 121


Managing (y 3 ception


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Slide 122


Capa(ility !rom LBisi(ility


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Slide 123

Go to see hat happens in the line 1 talkto your people


"raining 6training 66training


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Slide 124


"rack the progress and re2ard it


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Slide 125


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Step (y step and systematic


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Slide 127


Step (y step and systematic


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Slide 128


Checklist supaya tidak ada yang kele2atan


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Slide 129



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Slide 130

$uman .actors ; $ow to introducechanges to different profile of People


e*avior


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Slide 131

elie) 4 Value$ 4 Perce tion

%ou ill get hen you belie$e it

" u

b 8 c

o n $ c i o u $ n e $ $

,nderstanding people (ehavior

li ) 4 l $ i$


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One Team One Goal

Jan 25, 20 !Slide 132

$eart$eart

SoulSoul

MindMind

Touc* t*eir *eart 4

T*e $oulTo (et t*eir mind

elie) 4 value$ i$T*e en(ine$7*o driveT*e be*avior

7*en &ou (et t*eir

Tru$t 4 t*eir mind?ou t*en can driveT*e re$ult

Peo le need$ #ove 4 a reciation


Diskusikan character Sni!!* Scurry*


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Slide 133

nti Cerita 7*o moved m& C*ee$e


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Slide 134

$



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%agaimana Pendekatan concept DISCuntuk menga)ak orang melakukan Peru(ahan

dengan smooth

M/RS"OE S "


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Slide 136

P E R C

E P T 2

@ N @ % E N

V 2 R @

N 1 E N

TP E R C E P T 2

@ N @ % @ 7 N P E R " @ N A

5 P @ 7 E R

@a"oura0le

n a"ora0le

More #o'er ulthanen"ironment

8ess #o'er ul thanen"ironment

N% UENC NG

3 @ 1 2 N A N C E

C@N"C ENT @U"NE""

" T E A 3 2 N E " "

Needs ;

Sta0ilit$

Needs ; Corre!tness% 2ualit$

Needs ; Re!ognition

Needs ;

A!hie"ement

6hinking

%agaimana approach D I S C to change


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Slide 137

%%ominantominant

++n5luen#er n5luen#er

CC omplian#eomplian#e

SS teadyteady

*ontrol

'o#ial'upport

'ystem

g

.eeling

'ensing Intuition"hat"hat

"ho"ho$ow$ow

"hy"hy

%%'a5rudin"gus - Etaryono 8etutAinanto


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Slide 138

++CC

SS

"gung

/ody

Gendro

&unung "sthoMulyadi

/e aAidodo

6ejo

(oko %

/yah P

"ri A

Irliek

0rista

-aruno

Guna an

&o$a

Enang-udi )

6ataMustopo

0dy '

Priyo P"ri5 '

6erry

-obby%uni M

"di %"sih

%ama

Lien

"gus )



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• arena D suka tantangan* cepat* suka peru(ahan dan cenderung mengontrol* maka +

– Minta


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• 8arena I suka so#ial things, suka bi#ara, danhura?hura, maka 7 – Minta !igh I untuk menjadi juru bi#ara dan

membuat program komunikasi yang e5e#ti$e dantepat sasaran

– "rahkan untuk membuat program < a#ara yangmenyenangkan sehingga perubahan bisadilaksanakan dengan penuh moti$asi



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• arena S tidak suka peru(ahan yang cepatdan tanpa pen)elasan yang mendetails tentang

setiap step peru(ahan dan implikasinya* maka+ – Minta


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• arena C suka semuanya )elas* sistematis*dan sesuai prosedur* maka + – Minta


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Slide 143

• Compla!en!#• *tress• 3ear

• Team-work • Trust • 3o!us

• Commitment • Communi!ation• Passion

bsta#les *hallenge


Making Concrete Plan !or I manage the Changes

• %erdasarkan group discussion tentang Lchanges dan hasil A;- !eed(ack kedua


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%erdasarkan group discussion tentang Lchanges dan hasil A; !eed(ack kedua#setelah satu tahun'* (uatlah concrete /ction plan untuk ho2 to manage theChanges smoothly6 – . main point to changes yoursel! dan – . main point that you 2ant to changes in your department = area o!

responsi(ilities #peru(ahan !isik & peru(ahan value = attitude'

+h m e m

e r


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Slide 145

"hank you

h e a r < a n d < + f o r g e t + s

e e <

4 a n d + r e

m

+ do


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• M6 %eer* R 3isenstat* %6 Spector*'he Critical Path to Corporate Renewal *

001 Managing Changes 2015

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Transcript of 001 Managing Changes 2015