• ,lMuiry Management System

Control #33660

Iii of hi~ letter),

himself. Northwest wrote him on , , i i

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i Northwest

CAPPS program and how

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US DOT Office ofCivi[ Aviation Securily 800 Independence Avenue SW \V.shingleD, DC 2059 [

Gentlemen

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Decemb« 28, 2002

"66'

Please (lnd a oopy of iI. file that J would appreciate)'«lf reviewing .nd jnvestigating The reason for my request is tbat I haV1: been flying NW Ai rlines sinee 191 1 a nd am an extensive IIser ohir flights allJlO3l. ~ry week ..

Northwest is the only air line that I fly that Is putting an "5" on my boarding card which mu.ns that I am serched on every flight. JI would appear that Northwest is profiling pauengers and in f«:cived aD " S" on my boarding pass from. raooom serch I would IlOt mind al aU but every fl ight thilt Illy h3s this deliignation. Please see attached exhibits of ­JUSt some of my fl ighlS.

Another problem is Ihat Northwest has advanced check in and the day before I am to fly I try and check in utilizing the computer and the computer will not let me check in and stales "sce agent" . When you Qll re!lervRtions or the computer he lp des k ofNonhw~st they leU m~ tile day before it is because l am to be sc("(:hed. I rea lly do not think th is is a good procedure as everyone kJlOW5 the day beron~ they fly tllIt they will be scrched.

Plea3c inve~igatc why r am being .o.cfched on every Northwest night and I would appreciate your kindncnu in this maller to please communicate with me and let me know what is going on.

I ::,ifi:'::','~::'';;'~;;:,; Northwest Air Lines o~r six montlu ago:md I am sorry that i".Id,~,,~,"U for your review.

Very truly yours,

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C6S90 Nonh ..... t Airllnoo, Inc. poeo~ 11875 Sl Pnul MN 55111..(l875

November 20, 2002

••••• KLM Royal Dutch Airlines

REF #1174093

Thank you for )'QUI leiter expressing your cor=ms relative to the sc1cctu ptoce" in regard to airpoA 4eeuri ly procedures.

We regret any inconvenience c,lused by intensified airport securi ty measures, Please understnnd that safety remains our flnt and foremost priority and it guides our dlly-to~day operations. While aecurityproccdure.s may be invnsiye and di$1'\Iptive and an: , ' \In?erSUII1~abl_>:, not U:-V;lYS well ~!V~ by pllS$CnSus. they serve to malte fiylog safer for a1l passenge.'1i. The Federal Avi.ation Adminis.1ration (FAA) and Tf1IIISjIortation 'Security Admiiiiiiiation (rSA) largely mandate-Ihe manner in which Slich security procedures are conducted. Northwest continues to woO:: closely with such agencies to provide the highest level of sec\lrit~ pouible, while at the same timo minimizing passenger inconvenience.

h is Northw~ 's policy 10 conduct $IICh proceduru in aoooma.'lCe with FAA and TSA requirements and in compliance with all applicable civil rights llWl. The!"!: are thr~ reallOns .a pllSsenaer maybe selected for additional security 5c!"!:ening Ilt the i3-te. Fi rst, the passenger may be identified by the Computer Assisted P assenaer Presc!"!:ening System (CAPPS) as a selectee. Federal regulatioo~ prohib it Northwest from di!lClosina the CAPPS selection cri teria; however, they have been reviewed by the Department of Justice to ensure that the methods o f puscugcr selection are non-diS<.:riminatory and do not consliwle impennis.sible profiling of p l'lllsengel"5 on the basis of their race, color,religion, eLhnicity, or n ational origin. If CAPPS selects It passenger for additional security screening the pazsenger'. boarding paIS will identify the passenger as a selectee, as noted in your letter. When the b oarding gate agent Te«ives a boarding p~ that identi fies the passenger as a sel«-t~, Ihc agent mlUt direct the passenger to the seeurity screening station. lfCAPPS selects the puaengcr, me agcnllus no control or diKreti pn. They are not involved in the decision, but they must fo!1ow FAA and T SA procedure! concem.ing such passengers . . . ': .. . . .

.. (~e.ngtt m'ay 'a~ ~.sdected (Of (:;IuiC: F.ot insian«e, if an i.g~fo.b$e{ve$ It passenger eooc,~ilng iI:~uspi'elous: objecl or $«S:i. sii$piciOus··~ge,. the ·.gent ·may.d!"rett the : paisengei: to th'c lecunl)'-menina tabl~. Fioally; pasicngcn may llso be selecled fM . security screening on a random' ba.sis. ' ' " "

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LUGillall_ : UollllillllO Other; FII. FI..f, • • nee N .. m!>_.: Oilt.l"lI.d: FII..! N.""., MUNII. I "GAUi I ASK THIIT '1'00 SEND ME THE PltOI'lUNG ClUTER IA THAT YOU U~ TO PUT All "5" ON Tl1E nCK ET WHICH INOIOITES 111AT I AM TO Be 'SERCHED.

EVERY FUGHT THAT I TAKE HAS THIS "S' AND TODAY I TR IED TO OlECK I N f OR TOMORROWS FUGHT AND TllET TOLD ME mAT TOMORROW WHEN I FLY AGAIN nt.'.T I SWOULO " a411<1 ee SER~!D AND TkAT IS :.vMY I CANNOT CHECK IN USING THE COMf'UTER. 1 HAVE NO INTEREST IN THE SEReH ~ROCEDURE JUST YOUR CRITERIA FOR PROFIUNG THE'S' ON THE TICKETS. MOST OF US l UST WANT TO f LY AlIa 81: I.EFT ALONE WHY TIlE HASSLE? nns IS MY SECOND REQU~ST FOR 111£ PROfn.t NG mFORMATIO~

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I,,,,, FLIGtrr THAT I TiUt£ IUUI TH I S ~a · AHtl TOIlAY I TRltO TO IN t OR ~RROW5 FLtGHT AND THEY TOLC ME THAT TOMORROW I r~Y RGAIH 'TMAT I SWOULD AGAIN BE S~RCHEO ~o THAT IS

I ~ CHteK IN USI NG T ilE COHf UTt:.R . t HAVE NO I N'fEREST THX SERe" VROCEDURI JUST YQUR CRITERIA roR PROFILI NG 's' ON THE TICKET',

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000122

http://www.owI.com/cgi-binlgcnenrOU le .pl 111212002

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" • Inquiry Management Sy1tem I P.lge I of 1 ,

Control #30117

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P/i/03 3D/I)

January 9, 2003

Mr. J. Christy Wilson

WilJon. GIII'bu &. Small

437 N. Magnolia Avenut

Chi~o, FL 32101

De3f Mr. Wi!Slln;

------A .Delta

0.1 .. IIId ...... , 1 ... .

p ",t om .. ~. UI'SO

AtlaaU, C-va ~lJJlM.IISC

. (4f) 11S-145e

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~~~. while WI: reviewed YOllr corresPondence COncerr.tr.i

his tcCen! expeti~e w ith Del: .. We an: JOIl)' 10 MaTofhis

was detained for an additional $ccurity eheck prjOJ:' 10 bo . .. dir.g

Fliiht 2449 at the lohn F. Kennedy airport on November 5'" ar.d Fliib! 2J3i OD.

November' 6th. Let me ernpb.a:iize that we l.IIke maners such as YOI! ~bcd very

seriously. and we regret YO\!l' poot ilnpo-ession.

The airlines participate i,n II pro~ to weguard your trtvel on ""W Khedcled pa$scl\ger

air carrier in the world. The ~Urity procedul"C! Ilre required by the Uniled. Slates

DeparUnent ofTran'portalion, the fedtTal Aviation .o\dministntion. and SO~

at!encies in otbci- countries. It 15 unfortunate th20! tM tragic events o(September I I have

contributed \0 the need for increased levels of !iecurity in.U u?ECtJ of air lavel.

Safety and scc:urity are our fi rst priorities IU Delta., L'ld they will 001 ~ eompromised.

You abo should be a'Nll.~ thaI some ~ngel"l'wi!l be selected for additional screenina;

on a random basis at scrttMr eheckpoints. $lOCh rlllldom scrocning is tcGuired by the

Federal Aviation Adrnil'lislrSdoll. In addition. othc:r $creeniria meth0<4 are·used which

L"e r.ot r.eeeuWly aWare!:! to the passen&el"l. -Specific ~curity procedure.t are no!

discL()3ed to ensure the integrity of the systell,l.

'9 We Iu:~ thoroGghLy investigated this ~1:ler with the: individuals involved and find that

~~ 3pjl1opriate security procedures were followed. AdciitioIlally. we have!\O record of

. ng afTeS\ed. Nevertheless.. wc sin..erely apo lOE';izc Cor any inconvenience or

ll!\Xlety e Illay have felt, and we ha~ forwwded a copy of your lett« to the responsible

depanment Mad ""thin Delta so they may be aware ofyo:<:JT COr\Ccms,

Unfortunately. Delta does flOt provide compe:ua1ion in situations oflhi! kind. Therefore.

I must respec;tful!y de\;!ine)'O\U" . equCSl.

00008'\

I Mr. 1. Christy WiJ5<ln

: Ja!lual)' 9, :Z003

Page 2

- 011 February IS, 2002, the Ttf.IIsportatiM. Stewity Admi.D.istntion (TSA) assumcd

responsibility for airport security :lI:tcening. You may be ~ t."',,1 Della .... iU continuc ta

work closely with the TSA, &lid other ioverr.mcnt agenci~ 00 mat:CI'S related to security

IlI'Id $Illt'!Y. Vou can t.lso visit delta.com for more details iUld the liltest update, OR OUf

opentionl, and find OUI what to expect 8t the aizpon. Additi.ona/ information rolY be

evaib.bte from your 1~I4irp;ll't'$ Web ;;ite. or.the Wc'Q. ,itcl of the U.S. Departmer.t of _

Tmnsportation (www:dot.gov)lindFAA(www.!u.gov).

Again. thank you for taking the time to write. Please !lc;cep! our apologies fot the poor

i:npte3Sioa you t!:ceived. We value your business and h.ope you. will give us II cbmo;;e 10

regain your confidclKC.

Sincerely,

E!iUbeth N. Norred

Mutl.&cr Customer Care

ENN:enx

..

cc: Transportation Seeurity Adrn.i.:listralion

olOO 7th Street SW (TSA-I)

Washington,. DC 20390

000096

ceC-ro-2002 18:46 FRet!:

Mr. Frederick W. Raid. November 15, 2002

'" , I have. might nf 6,

';::~Ln :counter to ? nodda. McCarthy, who

agent called Del!;a. that there W ... III a

Mr. des!:!ribo!.d this as li.

woule! take torty minutes to t"ix. "- unifo:r:med police officer arrivad

1D ~ placed him under arrest.

t/ ,.,'.Jlm.d unt.il approximately 8 i 45 p.m. Dw:-ing time he

,~n.n.'i!I~ •• y.e~n allowed to 'IllSe the restroom. Around 8:45 ·p.m. ", .. t---, '(J . was tol<:1 he was ~frae eo go'. He. was not given

•

explanation as to why he "'lie detained, nOr was he given e,'ssistlUlce with hiB trav"l arrangements which had been -.. orJ,"'.l;1 interrilptl!!d. \:)' .

The next day <"ai~t:ded to t.ravel to Orlando Delt;a Flight N\lmber 2337. He Was again detained approxim8tely forty minutes before being perroitt.ed flight. He was given no explanations or apologies.

While I undex~tand the need for ~ecurity in Septernbel:' ll<t\ attacks, I believEl Delta's treatment Il'oeos well b<!!yond the bOWlds of l:'e",son&bleness. publicly humili ... ted by Delt"" falsely arrested .. t Delta' bQhest, and had his busy businus scheduled blt.errupted even all apology much less any offer1\! of compenGation which, .. "I routinely offel:'ed to travelers ""ho eY.perience far "", inconvenience than he,

As a consequence, I must insist that your company take the following actions,

~ lJsue a '~or:m;l,l letter of a,P?logy

CompensatiOn treatment h ... nds of Delta Air Lines .

the rough suffel:'ed at

shod. ch.

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0E~-1l3-2El02 111:46 FR01:

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Mr. F~ede~ick W. -Reid' November 15, 2002 PaQ'<I! 'I'WO

"" ~Make 'appropriat<l! _changes to the Delta master

:system ,tel in~ur<l! that this treatment ot_ _ ~ _____ 'is_ not rep .. a ted. . ,

t;:I..,o I trust it ..... ill not he llec: .. s~!Uy to engage in litigation this issue and invited your prompt response.

Sinoerely,

~""'.-""'" \ J. Christy Wilson, III

JC'IIljc

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