At the Front DeskHOTELS

Teacher: Simone Pepe

At the Front Desk

What can we ask? What can they ask? Or answer

• RECEPTIONIST:*Good morning!

*Can I help you?

*How many rooms?

*How many people?

*How many kids?

*How many nights?

*How would like to pay?

*We accept the major credit cards

• GUEST:*Please an apartment

*Four people

*Two kids 6 and 8 years

*How can I pay?

*Do you have parking?

*Do you accept credit cards?

Filling a form at the hotel• Guest personal Information:

Last name:

First name:

Address:

Country:

Telephone number:

E-mail:

Marital status:

Family member travelling with:

WHAT CAN YOU ASK?

What´s your full name? Last name? First name?Can you spell it?Where are you from?What is your address?What is your telephone number?What is your e-mail?What is your marital status? Single, Married

Let´s prepare a voucher

• What´s your full name?

• What´s your hotel (name)?

• What´s your room number?

• What time is your flight? What is your flight?

Let´s practice!!!!

HOTEL SERVICES

What is there in the hotel?

Is there... a swimming pool?

Is there... kids room?

Is there... a bathroom?

ladies room?

Is there... a snackbar?

IS THERE...? ARE THERE...?

a kids park? a playground?WI-FI? a game room?laundry?spa?fitness room?a soda machine?

OFFERING / ASKING

Would you like...some water?

Could you take my luggage?

Could you get me a cab? Taxi?

Can I have an early check in?

Can I have a late check out?

Tour Services

• Transfer in / out

• Tour to Rio

• Boat tour

• Beach tour

• Arraial do Cabo

• Cabo Frio

• Beaches

How much? How long? How far?

QUESTIONS

Have a nice week! See you next class!

See you on WEEK!

Bye, bye!