0 ProcessFlows Channel Partner Programme

Maximising every business opportunity

3 Introduction4 Portfolio & Solutions for MFP Partners5 Solutions for Voice and Telephony Partners6 Document Management and Reporting7 Business Process Outsourcing and Sourcing8 Client Services9 Partnering with ProcessFlows

10 Channel Partner Launch Plan11 Contact Details

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0Contents

Call 01962 835053, email channel@processflows.co.uk or visit www.processflows.co.uk/channel-partners

For nearly 30 years, ProcessFlows has delivered innovative and business enhancing software solutions, oftenas part of a larger project, creating not just a wealth of experience, but also a highly-skilled team of businessconsultants and analysts, whose total focus is to support our partners and their customers.

ProcessFlows’ Channel Partners have a large anddiverse client base, however they share common goalssuch as a desire to make their organisations workmore efficiently, speed up business processes and todeliver a positive experience for staff and customersalike.

Our Channel Partner Programme empowers partnersto provide best of breed solutions to their customers,whilst arming them with second to none sales support.Benefits include competitive margins, access tonumerous revenue streams and annuity opportunities.All this is backed up with an infrastructure and clientservices operation to help support you in maximisingevery sales opportunity.

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0ProcessFlows – Bridging the gap betweentechnology, processes and business

Fax & Print� OpenText RightFax� ProcessFlows Cloud Fax� Equitrac Print Management� eCopy ShareScan & PDF Pro Office� Cirrato� PrinterOn Mobile Printing� SafeCom Smart Printing� ThinPrint

Unified Communications & SMS� CX-E UM & Voice Processing� Atom� SMS Business Solutions� Recite – Skype for Business CallRecording

Process Automation� OnBase� OpenText Alchemy� Secure Document Transfer

Data Capture� ReadSoft� ABBYY

� Kodak� Bonitasoft

Business Process Outsourcing� Outsourced AdministrationServices

� Outsourced Financial Services� Outsourced IT Services� Outsourced Sales & Marketing

ProcessFlows Platform� AP ProcessFlows®

� AR ProcessFlows®

� Appointment ProcessFlows®

� Contract ProcessFlows®

� HR ProcessFlows®

� Mailroom ProcessFlows®

� POD ProcessFlows®

� Timesheet ProcessFlows®

Business Intelligence � ProcessFlows Dashboards

Software/Hardware Sourcing� Software at the best price� Hardware

Our portfolio of solutions covers a broad spectrum of business needs. Whether your customers require onespecific piece of software at the best price, or complicated, custom-built solutions to speed up entirebusiness processes, we have the knowledge and capability to give you the opportunity to sell them theanswer to their problem.

With all these opportunities to sell and upsell, and our extensive behind-the-scenes marketing/sales/supportback-up, we’re sure that as a ProcessFlows Partner you’ll be in an excellent position to grow your business.

0Solutions for MFP PartnersInstalling integrated, networked companion software alongside an MFP, not only offers customers improvedbusiness processes and immediate cost savings, but also brings additional revenue and a tie-in to retaincustomers for the long term.

RightFax� Send faxes from the MFP throughFoIP

� Remove costly analogue lines -no fax kit or phone lines required

� Secure, compliant centralisedfaxing

PrinterOn� Secure Mobile Printing from anydevice to any printer, on anynetwork

� BYOD Programme support� Integration with PrintManagement systems

Equitrac, SafeCom and CirratoPrint Management� Secure print release� Rules-based printing� Detailed reporting

ProcessFlows ProcessAutomation Platform� Complete archive of scanneddocuments, with OCR indexing

� Secure and compliant electronicdocument storage

� Permission-based, quick retrievalof all stored documents

eCopy ShareScan� Scan from MFP to back-officesystems

� Automatically convert hardcopyinto editable documents

� Comprehensive workflowintegrations

ProcessFlows Dashboards� Simple graphical reporting usingas many data sources as required

� Live data, not out-of-dateinformation – allows timelydecisions to be made

� Highlights trends, providesproactive alerts

� In-depth Analysis – Drill downthrough data to find underlyingcauses

ThinPrint� Solutions for printers and MFPsin ThinPrint environments

� Optimised bandwidth usage viaprint job compression – improvesnetwork performance

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0Portfolio

Call 01962 835053, email channel@processflows.co.uk or visit www.processflows.co.uk/channel-partners

0Solutions for Voice & Telephony PartnersOur solutions work alongside all existing hardware and software installations – no need to rip and replace. Wesupport all web, telephone, email and mobile device interfaces and integrate with over 450 telephone systems.

Unified CommunicationsDo your customers have multiple vendors – Avaya,Cisco, Microsoft – all working together and playing animportant role in their telephony and IT landscape?Then you should be looking at CX-E – the industry’smost interoperable UC platform. Existing call controlsolutions, email systems, mobile devices, presenceengines and data infrastructure can all work togetherwith CX-E as the glue.

� Unified Messaging/Voice Mail� Personal Assistant/Automated Attendant� IVR� Speech� Mobile Client� Notification/Call Escalation

SMS Text MessagingSMS messaging is a very versatile form ofcommunication and can be used throughout allvertical markets and industry sectors. From providingserver monitoring and alerting, to automatedappointment reminders, if you ask the question allbusinesses have an SMS policy or will be looking toimplement or expand the use of this ubiquitoustechnology.

SMS is an excellent revenue generator – as a Partneryou can make money on both the on-premise solutionand text messages.

� On-premise or Cloud SMS� Short Codes and Long Numbers for seamless twoway messaging

� SMPP/HTTPS and Rest APIs for back officeintegrations and workflow triggers

� SMTP for simple email to SMS desktop messaging

Call Recording for Skype for BusinessRecord, monitor, analyse and store any Skype forBusiness (Lync) interaction, no matter the type orlocation of the user.

� Quality Management� Screen Recording and PCI Sensitive informationmasking

� Easily managed ‘Quality Score Carding’� 256 Bit AES Encryption� Web Browser access (HTTPS)� AD Support� Search Criteria and APIs to CRMs� Scalable solution for SMEs up to the Large Enterprise

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The majority of information that comes into and moves around a business is unstructured. It enters theorganisation as a fax, an email, via the post, a phone call or even a text message. Often, contained within thisunstructured document is important content that will need to be entered into a Business System, such as aFinance, ERP or CRM solution.

Our Data Capture and Document Management solutions automate the process of data entry, integrating fullywith business applications and workflows, and provide electronic indexed archiving for quick documentretrieval.

In addition to providing the software to handle these processes, we have built a number of pre-canned‘horizontal’ solutions, created to ease the flow of information in specific business areas, these include:

0Data Capture, Document Automation & Archiving

� AP ProcessFlows®

Accounts Payable - Helps streamline anything fromthe simple scanning of invoices through to fullyautomated invoice matching and payment processing.

� AR ProcessFlows®

Accounts Receivable - Designed to quickly andaccurately allocate all received payments to therelevant customer accounts, with minimal manualinteraction.

� Appointment ProcessFlows®

Fully automated, bi-directional Patient Notification &Appointment Management.

� Contract ProcessFlows®

Remove the need for paper-based contract handlingand never miss a support contract renewal date.

� HR ProcessFlows®

Automate HR tasks, from Job Application toSeparation.

� Mailroom ProcessFlows®

A ‘Digital Mailroom’ to route, track and automate thedata entry of all physical and electronic inbounddocuments.

� POD ProcessFlows®

Our proof of delivery automation solution removes therisks associated with manual paper processing andspeeds up the whole process.

� Timesheet ProcessFlows®

Our Timesheet Automation solution automates andspeeds up the time critical task of processingtimesheets from receipt to payroll. Mistakes are athing of the past and payroll deadlines are met.

With most organisations storing critical information in a range of data systems (Finance, CRM, Operations,Manufacturing, Sales and Marketing, etc), achieving a single view of performance can be a challenge,especially for those required to provide reports.

ProcessFlows’ Business Intelligence dashboards provide a single, consolidated and highly interactivegraphical view of organisational performance, from a wide range of existing and disparate data sources.Dashboards make reporting a simple task, using live data and enable key decisions to be made quickly.

We are seeing a lot of growth in this technology and our solution is unique in many ways. Not only perfect tosell to your customers, this is also an excellent in-house tool, we’ve already seen huge benefits and saved£1000s by using our own installation in specific business areas.

0Dashboard Reporting

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Call 01962 835053, email channel@processflows.co.uk or visit www.processflows.co.uk/channel-partners

Our Services include, but are not limited to:

� AdministrationData Processing, Manual Data Entry

� FinanceCredit Control, Accounts Payable, Accounts Receivable

� IT ServicesServer and Network Monitoring, Managed Service Desk

� Sales & Marketing Lead Generation, Account Development, Order Processing, Database Management

0Business Process OutsourcingBPO is increasingly being utilised by partners and customers who wish to remain competitive and achievehigh levels of customer service, whilst controlling costs.

ProcessFlows is a trusted outsourcing partner, with clients and expertise across a range of industries. Weoffer flexible services designed to make your business more agile and profitable.

Transferring your back-office processes to ProcessFlows allows internal staff to concentrate on corebusiness activities, enhance services currently provided and allows organisations to dynamically adjust tobusiness trends, at low cost and low risk.

0Software and Hardware SourcingSoftwareFinding software at a sensible price is a labour-intensive process, which can be time-consuming andexpensive.

Having recognised this problem, ProcessFlows built a team dedicated to finding niche and specialistsoftware applications at the best possible price.

Our Software Sourcing Team has now been successfully identifying, sourcing and supplying everyday andmore niche software applications from around the world, on behalf of UK resellers, for over 20 years.

Hardware Whether a customer needs specific hardware to complement our software and solutions, or wishes to makea hardware-only purchase, our industry ties with all of the major vendors, enable us to offer the best pricingand the best warranties, on the highest quality equipment.

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Technical SupportAll products and solutions supplied by ProcessFlows come with 12 months Support and Maintenance. Technicalissues are managed by our UK-based Helpdesk Analysts who have vendor accreditation for the products theysupport. We offer a range of value-added support services, such as multi-year contracts, 24x7 and on-sitesupport. All of these services can be resold by our partners.

TrainingA range of structured and tailor-made training courses for end-users and administrators is available; ensuring theusers and the organisation will gain full benefits and return on investment. We are the only UK accredited TrainingCentre for RightFax, Alchemy and CX-E.

DevelopmentWe have undertaken numerous development projects on behalf of clients, providing bespoke, integrated andstandalone solutions. These have ranged from one-off applications, through to commercial programmes that arenow re-sold around the world and have included simple and complex Windows or Web Services, standaloneapplications, hosted Web-based solutions, client utilities and more.

SharePointProcessFlows are uniquely positioned to help maximise your customer’s investment in SharePoint by combiningit with market-leading products, delivering further functionality and our expertise in business processmanagement. We also develop unique security solutions for SharePoint.

In recognition of our development and integration prowess, ProcessFlows is a Microsoft Gold Certified Partner.

Project ManagementProcessFlows have accredited Project Managers, who possess the essential skills to help with planning,organising, securing and managing resources to bring about the successful completion of specific project goalsand objectives, with maximum benefits.

Support & MaintenanceChannel Partners have the opportunity to earn ongoing annuities from support renewals for the systems sold.Partners who wish to be involved with the management of helpdesk faults and securing the renewals in a timelymanner will receive an agreed amount on the full renewal price. Alternatively we can manage the renewalsdirectly with the end-user.

0Client Services

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Call 01962 835053, email channel@processflows.co.uk or visit www.processflows.co.uk/channel-partners

0Partnering with ProcessFlowsTailored to suit your business models and markets, the ProcessFlows Channel Partner Programme,provides a framework to help you expand your portfolio and experience, grow your business, retaincustomers and increase profits.

Working in partnership with ProcessFlows gives you access to a combination of resources and rewards:

� Partner Communication Monthly newsletters, product announcements, partner seminars and webinars.

� In-house Systems Partners are encouraged to use our applications and solutions in-house.

� Sales TrainingOnline and on-site training courses and tools, to enable your sales team to identify and create opportunities.

� Technical TrainingOn-site and public courses are available, adapted to meet your bespoke requirements.

� Marketing Assistance in the design, creation and delivery of marketing materials and campaigns. Dedicated PartnerGateway on our website for collateral downloads.

� Pre-Sales Support Experienced account managers provide assistance in customer meetings, demos and info requests.

� Technical Support Access to our Client Services team, for pre-sales technical support, consultancy, helpdesk, projectmanagement, training and development requirements.

� Quick Quotes Fast and effective quotation system. SLA for quotation within a maximum of 24 hours.

� Reward SchemesWe run incentive schemes and campaigns to reward Channel Partners for their commitment andachievements.

� Your CommitmentIn return for our expertise and support, we have a small number of requirements:� Agreed revenue targets� Attendance at product update and training seminars� Regular marketing campaigns must be undertaken� Joint development of a business plan with agreed objectives, and a quarterly review � That you work with us to develop opportunities

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Once we’ve signed the agreement, a set framework is followed, making sure that you have received sufficientproduct training and are happy with how the Programme works. We’ll then provide you with all the necessarysales tools and, if needs be, create and/or rebrand marketing material for you.

0Channel Partner Launch Plan

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Training Marketing PartnerCommunication

Sales Press Release Newsletters

Pre-Sales Website Webinars

Technical Rebranding

LeadGeneration

Vertical Focus

PackagedCampaigns

Case Studies

ProductUpdates

Customer Case Studies

Partner Case Studies

In-HouseSystem

Promotions and Incentives

Joint Campaigns

Seminar Support

Partner Application /Signed Agreement

Call 01962 835053, email channel@processflows.co.uk or visit www.processflows.co.uk/channel-partners

0Contact UsFor further information about ProcessFlows and the Channel Partner Programme, please contact the ChannelTeam on channel@processflows.co.uk, or call 01962 835053.

For details of our products, solutions and services, please visit www.processflows.co.uk/channel-partners

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ProcessFlows UK LimitedSheridan House, 40-43 Jewry Street,Winchester, Hampshire SO23 8RY, UKTel: 01962 835000 Fax: 01962 835100www.processflows.co.uk