0 PRACTICE & PROCEDURE OF STREAMYX COMBO PACKAGE Jointly Prepared by : Core Internet Services AND...

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PRACTICE & PROCEDURE OF

STREAMYX COMBO PACKAGE

Jointly Prepared by :Core Internet Services AND Voice & Bundling ServicesProduct Marketing,TM Retail1st March 2008

OVERVIEWPackage effective date

1st March 2008

Approach Subscribe Streamyx & get Voice offerings

Promotion Objectives

To get new acquisition of Streamyx customers

To erase the perceptions and mindset of having ‘line rental’ by

the public & rebut competitors offering

To increase retention levels for TM Homeline services

To introduce an attractive entry level of broadband package

Target CustomerConsumer market

PACKAGE CONCEPT

ADD RM28

UNLIMITED Local Call and STD (F2F)

Call to mobile & other operators @ 25sen/min

Combo RM60UNLIMITED 384kbps With

Modem(Inclusive fixed line rental,

normal call charges)

ADD RM30 512kbps

speed Monthly fee

RM90

ADD RM80 2Mbps speed Monthly fee

RM140


RM160Add Voice Plan

Add Voice Plan

Add Broadband

Speed

Entry Package


RM110

Note:•The voice offerings is subject to 5% service tax.• Voice offerings is also applicable to Streamyx applicant who is not telephone owner

SpeedAdd On Voice

Add On Value Added

Services

Add On Content & Application

384kbps @ RM60

512kbps @ RM90

1Mbps @ RM110

2Mbps @ RM140

4Mbps @ RM160

Unlimited nationwide call between TM fixed line. Mobile call at flat rate charge 25sen/min (Voice RM28)

Internet

Security - Basic

@ RM3Online Guard, Virus

Shield & Anti

Spamming

Internet

Security -

Premium @ RM8Online Guard, Virus

Shield & Anti

Spamming, Xfilter

Escan

Fun package –

RM12The Star E-paper

Brittanica Encyclopedia

Online

Hypp.TV: Barclays

Premier League Clips

package

Online games

E-Learning Family

Education package

Hypp.TV: Ka-Pow!

Contact Sports Video

STREAMYX COMBO ADD ON OFFERING

Note: For more details, please refer to respective P&P product slides

Note:Voice offerings are subject to service tax of 5%.

PACKAGE DESCRIPTION

Combopackage

Special OfferingsOther

featuresOption on Voice

Offerings

ADSL 384Kbps

Monthly subscription fee @ RM60Inclusive of fixed line rental

With Modem Dynamic IP 1 email a/c

Monthly subscription fee at RM28 Unlimited local & STD call nationwide (F2F) Call to any mobile number & other operators @ 25 sen/min

ADSL 512kbps

Monthly subscription fee @ RM90 Inclusive of fixed line rental

ADSL 1Mbps Monthly subscription fee @ RM110 Inclusive of fixed line rental



One time charge

Activation fee RM75

Installation fee (if applicable)

RM88

PACKAGE COMPARISON FOR NEW CUSTOMER

Combopackage

Special Offerings

Standard Price (RM)

SAVINGS (RM)Streamy

x

Fixed line

rentalTotal

ADSL 384Kbps Monthly subscription fee @ RM60 Inclusive of fixed line rental

45 25 70 10

ADSL 512kbps Monthly subscription fee @ RM90 Inclusive of fixed line rental

77 25 102 12

ADSL 1Mbps Monthly subscription fee @ RM110Inclusive of fixed line rental

99 25 124 14


188 25 213 73


268 25 293 133

Note:•The voice offerings is subject to 5% service tax.• Voice offerings is also applicable to Streamyx applicant who is not telephone owner

PACKAGE COMPARISON FOR EXISTING CUSTOMER

Speed

ComboOnly (RM)

ComboWith Voice (RM)

Standard Price with DEL rental

(RM)

Standard Price with

DEL rental + Voice (RM)

Difference without

Voice (RM)

Additional fee required for

unlimited Voice (RM)

384Kbps 60 88 70 80 (10) 8

512kbps 90 118 102 112 (12) 6

1Mbps 110 138 124 134 (14) 4

2Mbps 140 168 213 223 (73) 55

4Mbps 160 188 293 303 (133) 115

TERMS & CONDITIONSPackages is valid from 1st March 2008 onwards.

Speed of service is on ‘best effort’ basis.

Service is subject to availability and technical testing.

Package valid for RESIDENTIAL category only and applicable for NEW and EXISTING

customers.

This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY.

Thus, TM Homeline subscription before the said event is treated separately and subject

to TM Homeline Terms & Conditions.

The minimum subscription period is 12 MONTHS for Streamyx only.

For Streamyx 2Mbps & 4Mbps, service available in selected area in Klang Valley, Putrajaya,

Penang and Kulim. Service is subject to technical testing during installation.

For existing customers who want to upgrade to Streamyx 2Mbps or 4Mbps, new modem

will be provided. Service interruption will occur, for a maximum period of 2 working days.

For existing customers who upgrade to Streamyx 2Mbps or 4Mbps and fail to get the

service upon service verification during installation, will be reverted to their existing

package.

Streamyx In-the-Box and online registration is NOT applicable for Streamyx 2Mbps &

4Mbps.

If customers terminate within the minimum subscription period, the remaining balance will

be charged and customer is required to return the modem.

Modem warranty is throughout subscription period.

7 days auto account activation is applicable to Streamyx In-a-box package.

TERMS & CONDITIONSAdd On for Voice Plan or Value Added Services or Content & Application is on top of any

combo package.

For Voice Plan RM28:

- Subject to 5% Service Tax.

- The existing voice / call plan will be terminated on the next bill date.

- Customer can start enjoying Voice Plan on the next TM Homeline bill date after

Streamyx service is activated. The voice charges before such notification(s) will be treated

as normal charges.

For new fixed line customers, they will get NO fixed line rental for the first 3 months prior

to Streamyx activation. In the event that Streamyx cannot be given (waiters/demand status),

on the 6 weeks, CS will inform customer and counter offer with other packages should

Streamyx service not available for customer. Deposit of RM75 and installation fees is borne by

customer. Connection fee of RM50 shall be waived.

Voice offerings is also applicable to non-telephone owner.

Fixed line customer with existing call plan can migrate to the promo packages (existing call

plan will be TERMINATED).

Value Added Service(s) activation shall be twenty four (24) hours after Streamyx service

activation.

Customer shall be notified via Streamyx e-mail for Fun Package access details after

Streamyx service is activated.

TERMS & CONDITIONS

Streamyx Combo is NOT applicable for Home Prepaid customers. If they wish to subscribe,

they need to convert their Home Prepaid to fixed line (TM Homeline).

NBS customers are NOT eligible to subscribe to the promotion package

The Streamyx charges will be included in ‘Bil Telefon & Multimedia’ (single billing) EXCEPT

for non-telephone owner billing.

The 1st bill received will include an installation fee of RM88 (if applicable), a one-time

service activation fee of RM75, a one-month subscription fee (from date of service

activation), an advance charge of the 2nd month subscription fee and RM10 stamp duty

fee.

Voice plan will be charge on the next bill date under “Pakej”.

Caj Bulanan will not be displayed in the bill (Ringkasan Akaun) on the next bill date

(suppress rental).

Kindly contact TM at 100 for any request to change your installation appointment date.

Customer shall be entitled to a maximum of two (2) changes to the installation

appointment date and TM shall have the right to cancel your application if there is any

request for a deferment that exceeds a period of two (2) months from

the Registration Date.

New Streamyx termination policy is applicable.

Streamyx & TM Homeline terms & conditions apply.

NEW DEL + STREAMYX COMBO PROCESS


Customer walk in

Customer fill in form

CSR / Sales Agent explain the T&C

New customer walk in to TMpoint/reseller to register Streamyx Combo Package.

Customer must fill in DEL form(for those with no TM Homeline service) and Streamyx Combo form. For DEL form, customer must select Streamyx Combo Package.

TMpoint/reseller must inform customer of the condition : after 3 months, if Streamyx can’t be given, RM 25 rental will be reverted. After which, customers can opt to continue using our TM Homeline, or terminate. No penalty will be charge if termination is done before the minimum contract period.

Next page


Processing in CASS

Extraction by ITSSO monthly

Consumer Sales to inform customers

Processor must key in related plan code, in order for the customer to receive 3 months rental waiver.

Every month, ITSSO will extract new DEL registration under Streamyx Combo package to check weather Streamyx can be given

After 6 weeks of DEL registration, Consumer Sales will inform customers if Streamyx can’t be given, and offer customer with other packages.

ENDCustomer may continue using our TM Homeline, or terminate and no penalty will be charged.

• Upgrade/downgrade for both Streamyx & Voice packages can only be done via MIPS.• Scenario of upgrade/downgrade as per below:

UPGRADE/DOWNGRADE PROCESS

Upgrade/Downgrade

Existing pricing plan

Choose pricing plan

Remarks

Upgrade call plan (Add on Voice 28)

Plan without Voice 28

Plan with same speed

plus Voice 28

•Customer will be charge Streamyx + Voice 28 effective on the next bill.•Open to Silver Partner, Channel, CSM & TMpoint

Downgrade call plan (Terminate Voice 28)

Plan with Voice 28

Plan with same speed but without

Voice 28

•Call plan will be charge as per normal rate.•Customer will be charge Streamyx only on the next bill.•Open to TMpoint only

Upgrade/Downgrade Streamyx combo.

Plan with lower speed

Plan with higher speed

•As per current upgrade/downgrade process flow.•Silver partners are allow to upgrade only.

Upon registration of the pricing plan, a MULTIMEDIA CONFIRMATION SLIP will be issued to customer. There will be a notification to customer on the activation of no fixed line rental and voice 28 which is on the next bill date.

For new fixed line customers, they will get no fixed line rental prior to Streamyx activation. The call plan will be effective on the next bill date.

For existing fixed line customers, the fixed line rental will be charged as per normal prior to Streamyx activation. No fixed line rental and call plan will be effective on the next bill date.

For new fixed line customers which cannot get Streamyx, they still get no fixed line rental prior to Streamyx activation for a maximum of 3 months. But on the 6 weeks, CS will inform customer and counter offer with other packages should Streamyx service not available for customer.

HOW CUSTOMER CAN ENJOY NO FIXED LINE RENTAL & CALL PLAN (VOICE 28)

SAMPLE OF MULTIMEDIA CONFIRMATION SLIP

NOTIFICATION ON NO FIXED LINE RENTAL AND CALL PLAN – VOICE 28 IN MULTIMEDIA CONFIRMATION SLIP

Streamyx combo only:For Streamyx Combo package, there will be no monthly telephone line rental charges. This will be effective upon activation of your Streamyx account and will appear in your following month’s bill.

Streamyx combo with Voice 28:For Streamyx Combo with Voice add-on, your unlimited national call charges will be effective upon activation of your Streamyx account and will appear on your following month’s bill.

TREATMENT FOR EXISTING CUSTOMERS (MIGRATION)

The promotion is only targeted to acquire new customers. However

in the event existing customer request to change the subscription to

the promotion package, the following applies:

Important Notes:1. There will be no mass communication to customers on this policy. It should

only be circulated internally.2. Any request for migration should be forwarded to TMpoint based on the

above rules. (Please refer to migration process flow). 3. Voice offerings are subject to service tax of 5%.

TREATMENT FOR EXISTING CUSTOMERS

Existing Streamyx package

Existing Standard Monthly Fee

New package migrationOption on Voice

Offerings

ADSL 384kbps RM20 for 1st 10 hours

Monthly subscription fee @ RM60Inclusive of fixed line Rental

Monthly subscription fee at RM28 Unlimited local & STD call nationwide (F2F) Call to any mobile number @ 25 sen/min

ADSL 512kbps RM44 / RM66 / RM77

Monthly subscription fee @ RM90 Inclusive of fixed line rental

ADSL 1Mbps RM88 / RM99

Monthly subscription fee @ RM110 Free Inclusive of fixed line rental

ADSL 2Mbps RM188


ADSL 4Mbps RM198 / RM268


PACKAGE MIGRATION

CustomerRequest for migration to

new Streamyx combo package

Process upgrade/

downgrade in MIPS

Receive Confirmation Slip (upgrade/downgrade process runs as per

current process)

Print upgrade/ downgrade Confirmation Slip & provide the slip to

customer

TMpoint

End

There will be no modem to be given to the customers (except 2Mbps & 4Mbps) but warranty will be extended to customer’s existing modem.

Minimum Subscription Period Is 12 Months. It Will Start From The Date Customer Change Their Package To The Streamyx Combo package.

WHERE TO APPLY

Customers can apply for the promotion via the following channels:

TMpointOnline RegistrationTM Silver partnersClickers Authorized Outlet (CASO)Consumer Sales

Notes:1. Incentive for Online Registration:

• Via TM Net & Bluehyppo websites – one month rebate• Via Online Partners – RM50 rebate

SAMPLE APPLICATION FORM – SPECIAL FORMStreamyx

Combo Application

Form

Package offering

T&C Streamyx Combo

APPLICATION FORM BASED ON TYPE OF REGISTRATION

Type of registration

•New fixed line customer•New Streamyx customer

•Existing fixed line customer•New Streamyx customer

•Existing fixed line customer•Existing Streamyx customer

Form need to be fill up

•Fixed line form (as usual)•Addendum for fixed line•Streamyx Combo form

•Streamyx Combo form

•Streamyx Combo form (migration/upgrade)

The 1st bill received upon Streamyx activation include the following:

an installation fee of RM88 (if applicable) service activation fee of RM751st month subscription fee advance charge of the 2nd month subscription fee. waiver on fixed line rental charge on call usage prior to activation of the new call plan (existing fixed line customers) Voice RM28 (optional)

BILLING -GENERAL

For Single billing: •Streamyx charges will appear in ‘Caj Perkhidmatan Internet’.•Waiver on fixed line rental will not be displayed in ‘Caj Bulanan’ (unless customer subscribe to other services, e.g. itemised bill, fixed sms)•Voice 28 will be displayed in ‘Pakej’.

BILL PRESENTMENT

SCENARIO 1: Billing with no fixed line rental in Caj Bulanan

Note: Caj Bulanan will not be displayed in the bill (follow existing Single billing rule)

BILL PRESENTMENT – con’t

BILL PRESENTMENT

SCENARIO 2: Billing with other services in Caj Bulanan

BILL PRESENTMENT

COMMUNICATION PLAN

ATL – by 1st March 2008•Press ads in major newspaper. •Radio & TVC

BTL (must reach TMpoints, PTTs & Channel by 27th Feb 2008)•Flyers, Info kit, Table top, Sales bunting

Outdoors •Street buntings & billboards.

Other communications•Advertorials and press release in major newspaper•Website announcements via TM Net website, TM Corporate website, TM online & Bluehyppo Portal.

COMPLAINT HANDLING PROCESS

Enquiries/Complaint Type i-CARE SMART i-COMS Webstars Owner

Enquiries Yes Frontliner :100/TMpoint

Telephony Billing Complaint Yes Yes CSM TMR(Complaint

Mgt.)

Streamyx Billing Complaint Yes Yes 100 (press 2: Internet Service)

Fixed line Installation (Service Complaint)

Yes Yes TMW (SAF)

Fixed line Restoration (Service Complaint)

Yes Yes TMW (SAF)

Fixed line Others (Application Status, Credit Management, Service Quality,Waiters )

Yes Yes CSM TMR(Complaint Mgt./CMU)

STX Installation (Service Complaint) Yes Yes BAC

STX Restoration (Service Complaint)

Yes Yes BMC

STX Others (Application, Credit Management, Service Quality, Waiters)

Yes Yes 100 (press 2: Internet Service)

Fixed line Fault Yes Yes 100

STX Fault Yes Yes Yes 100 (press 2: Internet Service)

Streamyx Combo Package – Customer Service Support Matrix

PELANGGAN

Front Liner

SALES/ GCC

CSM NEGERI /

SDCO/ SNS/

BROADCAST/

100: Internet service

Tidak

(3) Log

Aduan

iCARE/SMART/iCOMS

Tidak

(7)

Sahkan Aduan

(8b)

Cadangan Pelarasan

(8c)

Siasatan Lanjut

CSM NEGERI/

SALES/

100:

Internet service

(4)

Kekal Caj/ Pelarasan

Kelulusan

Mengikut MPP

(5)

Surat

Jawapan

(8a)

Kekal CajTiada Asas

(11)

Siasatan &

Kemaskini

Siasatan

(12)

Hantar Semula

(9)

Surat

Jawapan

RM, SW, SAF,

MTX, INO,

FMD, ITSSO , VNOC

7 Hari

Berpuas

Hati

Ya

Selesai?

Ya

(10)

Analisa/

DokumenKelulusan

Aduan

YaTidak

(3b)

e-Quest (CMD)

terima ‘ftp‘

dari SMART

Pengecualian

TOS, PR

Kelulusan

Pelarasan

SCUBA

Ya

Tidak

(6)

Terima Maklum BalasBuat

Aduan

6 Hari2 HariCycle Time

Tidak

(3a) Terima Surat Akuan

Front Liner:

100/TMpoint/ (1)

Penerangan

Mengenai Aduan

(1)

Penerangan

Mengenai

Aduan

Berpuas

Hati

Ya(3)

Log

Aduan

SMART *

Tidak

Streamyx Combo Billing Complaint Process Flow

PELANGGAN Buat Aduan

Front Liner:

TMpoint/100: Internet service

SALES/ GCC/

(4)

Akses SMART /iCOMS

dan sahkan aduan

(5)

Siasatan

(6)

Kemaskini & Tutup aduan

Ya

Tidak

Cycle Time

(8)

Siasatan , maklum balas melalui e-mail

Tidak

(9)

Pantau status, Call Initiative & Analisa

(2)

Terima

Maklum Balas

4 Hari 1Hari

O&M SAF/ BAC

O&M SW

O&M TX, VNOC

(1)

Sahkan

dan beri penerangan

Selesai

Siasatan

Lanjut

(7)

Kemaskini Siasatan

2. Pelanggan

Berpuas hati

(3)

Log di iCOMS/iCARE

CSM NEGERI /

SDCO/ SNS/

BROADCAST

Tidak

Ya


Ya

New Installation Complaint Process Flow

fixed line/

Streamyx

(3)

Log di SMART/iCARE

Streamyx

fixed line

PELANGGAN Buat Aduan

Front Liner:

TMpoint/100

SALES/ GCC/

(4)

Akses SMART /iCOMS

dan sahkan aduan

(5)

Siasatan

(6)


Ya

Tidak

Cycle Time

(8)

Siasatan , maklum balas melalui e-mail

Tidak

(9)

Pantau status, Call Initiative & Analisa

(2)

Terima

Maklum Balas

4 Hari 1Hari

O&M SAF/

100: Internet service

O&M SW

O&M TX, VNOC

(1)

Sahkan

dan beri penerangan

Selesai

Siasatan

Lanjut

(7)

Kemaskini Siasatan

2. Pelanggan

Berpuas hati

(3)

Log di iCOMS/iCARE

CSM NEGERI /

SDCO/ SNS/

BROADCAST

Tidak

Ya


Ya

Restoration Complaint Process Flow

fixed line/

Streamyx

(3)

Log di SMART/iCARE

Streamyx

fixed line

PELANGGAN Buat Laporan

Front Liner:

100 : fixed line/ Internet service

(4)

Akses Webstar/iCOMS

dan sahkan laporan kerosakan

(5)

Siasat dan baikpulih

(6)


Ya

Tidak

Cycle Time

Tidak

(2)

Terima

Maklum Balas

24jam

O&M SAF/

100: Fixed line/Internet

service

O&M SW (fixed line)

(1)

Sahkan

dan beri penerangan

Selesai

Siasatan

Lanjut

(7)

Kemaskini Siasatan

2. Pelanggan

Berpuas hati

(3)

Log di iCOMS/iCARE

Tidak

Ya


Ya

Fault Reporting Process Flow

fixed line/

Streamyx

(3)

Log di iCARE/Webstar

Streamyx

fixed line

Cycle Time

CSM NEGERI /

SDCO

PELANGGAN

Buat Aduan (2)

Terima

Maklum Balas

3 Hari

*Status Permohonan =5 hari

Front Liner:

TMpoint/100

SALES/ GCC/

(1)

Sahkan

dan beri

penerangan

Pelanggan

Berpuas hati

(3)

Log di SMART/iCARE

(4)

Sahkan aduan

Terima

Aduan

(6)


(5)

Siasatan

(7)

Hantar Semula

Tidak

Ya

Tidak

Ya

1Hari

(9)

Pantau status, Call Initiative &

Analisa


Other Complaint Process Flow

PACKAGE INFO CENTRE

The information on the packages can be obtained from the following:-

TMpoint TM Silver partnersCASOConsumer SalesCSMwww.streamyx.com.my, www.tm.com.my – Package info & updates 100 (press 2 :Internet Services) - Customer Interaction Center for product query, check streamyx availability etc.

Practice And Procedure

VAS Bundling with Streamyx Combo

1 The objectives of this practice and procedure is To inform all sales channels about the new Internet VAS

bundle with Streamyx Combo. To give proper guidelines to all the relevant parties on

the implementation of the promotion

2 This practice and procedure is valid from 1st March 2008 until 1st March 2010.

Objective

VAS Offering with Streamyx Combo

Package 1

Internet Security Basic • Online guard• Virus-shield & Anti spamming

@ RM 3

Package 2

Internet Security Premium

• Online guard• Virus-shield & Anti spamming • Xfilter Escan

@ RM 8

Note: Charges are on a monthly basis

Terms & Conditions∞ Promotion is exclusive for Streamyx Combo subscribers only. ∞ Service is subject to availability of Streamyx. ∞ The minimum subscription period is 12 months. ∞ Upgrade to Internet Security- Premium is available at SelfCare portal

(www.tmbill.tm.net.my) ∞ Customers can only upgrade to the Premium service after two months

registering for the VAS Internet Security Basic. ∞ Customers are NOT allowed to terminate the service during the

minimum subscription period. If customers terminate within the minimum subscription period, the remaining balance will be charged to customer.

∞ Customers are NOT allowed to downgrade the VAS services purchased. ∞ Customers must provide a valid e-mail address during registration for e-

mail notifications on the VAS services purchased. ∞ The charges for Internet VAS will be billed to the ‘Bill Multimedia &

Telefon’ together with the Streamyx Combo package. ∞ VAS terms & conditions apply.

VAS Product Description

Service Description

Online Guard

Always on and always updating, Online guard trusted 5-in-1 protection guards your identity and computer from viruses, spyware, email scams and online predators. The online guard 5-in-1 features are:

Anti — Virus (MyV3): online anti virus program that can be customized to scan and disable viruses in your hard-disk, CD-ROM, DVD-ROM, removable drives and others. Real Time Scan (MyV3 RTS): online real time virus scanning program, which is automatically executed. It detects and cleans harmful viruses from penetrating your PC while connecting to the Internet.

Firewall (MyFirewall): detects unauthorized intrusions and hacking attempts through networks as well as to prevent unwanted disclosure of personal information such as password. Anti — Spyware (SpyZero): scan and repair potentially harmful programs that may be installed to your computer through unsolicited website. Virus Monitor (VMON): automatically analyses your system and determines its vulnerability to viruses. Provides counter measure for possible route for virus intrusion as well as system vulnerability check.

Xfilter Escan

Xfilter Escan uses the art image processing and artificial intelligence techniques to detect and block pornographic content within web-pages. It is designed to be easy to use, suitable for non-IT savvy parents. Guaranteed protection, as it cannot be switched off by computer literate children nor can it bypassed by using anonmyisers, unlike proxy based solutions.

Virus Shield & Anti Spamming

This mail protection provides constant, real-time scanning of incoming e-mails at the Internet gateway. It detects and eliminates viruses at the mail-server before they reach your inbox.

MIPS REGISTRATION PROCESS – VAS BUNDLING (OPT-IN) FOR NEW STREAMYX SUBSCRIBERS FOR RESELLER/ AE ONLY

Reseller/ AE received Streamyx application

from customer for ‘new’ account registration

Register customer profiles in MIPS

(standard process)

Before proceeding to ‘Confirmation Page’,there will be 2 checkboxes to choose from (either ‘one’ ONLY):

START

Internet Security- Basic (RM3.00)Desc: Online Guard RM1.50Virus Shield & Anti-Spamming RM1.50

OPTION 1

Internet Security -Premium (RM8.00)Desc: Online Guard RM1.50Virus Shield & Anti-Spamming RM1.50Xfilter Escan RM5.00

OPTION 2

Internet Security Basic & Premium (ISB/ ISP)

END

Print confirmation slip +

detail charge on OPTION 1or OPTION 2

Agree?

Print confirmation slip(normal print out) NO

YES

SELFCARE/ TM ONLINE SERVICES – VAS BUNDLING (OPT-IN) FOR EXISTING STREAMYX SUBSCRIBERS

Customer log-on to TM Online Services

at https://tmbill.tm.net.my

Prior to log-in to ‘Main Menu’, MCMB

verify Streamyx Login ID based on ‘OPTION 1’ or ‘OPTION 2’ Deal Names

START

Internet Security -Basic (RM3.00)Desc: Online Guard RM1.50Virus Shield & Anti-Spamming RM1.50

OPTION 1

Internet Security- Premium (RM8.00)Desc: Online Guard RM1.50Virus Shield & Anti-Spamming RM1.50Xfilter Escan RM5.00

OPTION 2

Internet Security Basic & Premium (ISB / ISP)

END

At ‘Main Menu’, customer will see…

OPTION?

Deal ISB/ISP

Tagged?

* Other Value Added Services ala carte’ & stand alone will not be visible. Menus to be hidden are:Subscribe to tmnet xfilterSubscribe to tmnet online guard Subscribe to Anti Virus SolutionDownload * tmnet online guard * Download tmnet xfilter(iShield) * Download tmnet xfilter(eScan)

NOYES

OPTION 1 OPTION 2


Internet Security Basic (RM8.00)Desc: Online Guard RM1.50Virus Shield & Anti-Spamming RM1.50Xfilter Escan RM5.00

OPTION 2


* Other visible menus (which might contain similar service):Subscribe to tmnet xfilterSubscribe to tmnet online guard Subscribe to Anti Virus Solution

END

Downloading process after successful Streamyx activation

Upon successful Streamyx activation, an e-mail will be sent to the subscriber on steps to download the registered Internet VAS service.

Downloading process after successful Streamyx activation

Note: A step-by step user guide will be available at www.tmbill.tm.net.my for both Online guard & XFilter Escan.

http://www.tmbill.tm.net.my/

Upgrade to Internet Security- Premium

CustomerLog on to

www.tmbill.tm.net.my

(SelfCare)

Click to upgrade from

Internet Security Basic

to Internet Security Premium

Customer just need to download the Xfilter

Escan client & use the existing Streamyx

username and password

The Internet Security- Basic deal will be disable

@ SelfCare

SelfCare Portal

End

Note: Minimum Subscription Period Is 12 Months. It Will Start From The Date Customer Change Their Package To The Streamyx Combo package.



Category Pricing Plan Name

Registration Procedure

Account Category & Pricing Plan:

Plan Internet Security- Basic

Plan Internet Security- Premium

Personal

Note:Please select the appropriate category and the correct pricing plan during registration

STREAMYX COMBOFUN PACKAGEDate : 11th February 2008

48

1. Streamyx Combo – Fun Package

2. The offerings3. About each offering

- Games on Demand - Barclays Premier League- e-browse The Star- Britannica Encyclopedia - Family Education Package - Hypp.tv Ka-pow!

4. Contact Persons

Contents

49

1) GameZone - Games on Demand

2) Hypp.tv - Barclays Premier League video clips

3) e-browse - The Star

4) B-Smart - Britannica Ecyclopedia Online

5) B-Smart - Family Education Package

6) Hypp.tv - Ka-pow! Contact Sport Video

Streamyx Combo – Fun Package

Only RM12.00 per month!

Worth RM260.00

50

51

GAMES on DEMAND

Begin downloading the

games you want and play in

minutes…

• Initial 10 games• 1 new game addition

per month

51

List of games include:

-Treasure of Montezuma

-DNA

-Hyper Space Invader

-Magic Ball 3

-Rikki and Mikki

-Sea Bounty

-Snowy Space Trip

-Snowy Treasure Hunter

GAMES on DEMAND

e-browse – THE STARe-browse The Star provides users with the electronic version of the

publication on a daily basis without fail via the e-browse service on BlueHyppo.com portal. Just like the real actual paper, users can flip

through the pages one at a time.

53

Features

Page Flipping

Clip & Save

Mosaic View

Zoom in/out

Panning Effect

Multimedia

7 –day archive

54

Read as early

as 6am

everyday!

Features

Page Flipping

Clip & Save

Mosaic View

Zoom in/out

Panning Effect

Multimedia

7 –day archive

55

Read as early

as 6am

everyday!

Features

Page Flipping

Clip & Save

Mosaic View

Zoom in/out

Panning Effect

Multimedia

7 –day archive

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Read as early

as 6am

everyday!

Hypp.TV – Sports Content (BPL & Ka-pow!)

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BARCLAYS PREMIER LEAGUEWatch the best moments of BPL even if you are not free to watch the full live matches.

FEATURES:

• Match Package1-2 minute post-match clip package of each match (available the day/morning after the match was played)

• Round-up Package5-minute Summary of matches played during a fixture, available the day/morning after the match was played until 1 hour before the next full fixture programme

• Additional Clips Themed clips of not more than 10-minutes long, ie. Goal of the Week, Golden Moment, Team of the Week, Showboat, Save of the Week, Player of the Week

• Archive Clips2 special packages – Premier League Gold/Special feature (5-minutes long), Premier League Trivia quiz clip package (2-minutes long)

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KA-POW!Watch your favorite contact sports, anytime, anywhere

Rugby….. Boxing….. Mixed martial arts…..Wrestling……

FEATURES :

• 1 fresh programme title per week• News• Forum• Photo Gallery• Free Clips

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–For ages 3 and above.

–Learn English, Maths and Science in a fun way

–FEATURES:• Learn To Speak (Type

a word or sentence and learn how to say it)

• English Assessment Test for excellent reading, listening and grammar

• Interactive Games

• The Homework Center

Family Education Package

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Britannica Encyclopedia OnlineFlagship collection of:

1.Encyclopedia Britannica Online

2.2005 Compton's by Britannica

3.Student Encyclopedia (recently won the Teachers' Choice Award)

4.Merriam-Webster's School Dictionary

5.School Thesaurus

Also features In-depth articles of the full Encyclopædia Britannica & thousands of online magazine articles, videos, maps, tables, and more -- all in an advertising-free environment.

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Login procedures1. Games on Demand:

-login using streamyxID & password* to http://jumboplay.bluehyppo.com

-retrieve Games on Demand unique password

2. E-browse The Star, BPL, Ka-pow!, Family Education Package

-login using streamyxID_combo & autogenerated password*

3. Britannica Encyclopedia Online

-login to http://www.britannica.com using PIN code*

*all login details are P& C and will be notified to customers via their streamyx email upon successful streamyx activation

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Terms & Conditions• Fun Package is only applicable to Streamyx Combo

subscribers.

• Fun Package is valid from 1st March 2008 onwards.

• The minimum subscription period for Fun Package is 12 MONTHS.

• All login details for Fun Package shall be notified to subscribers via Streamyx email upon Streamyx activation.

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THANK YOU

0 PRACTICE & PROCEDURE OF STREAMYX COMBO PACKAGE Jointly Prepared by : Core Internet Services AND...

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