Conflict StylesBy: Wendy Perez and Adriana Reyes

How do you approach a conflict?

Conflict styles

Your character defines your confidence to approach the conflict and your importance of the conflict

Your approach towards a conflict doesn’t always work

The five styles of conflict is avoidance, accommodation, competition, compromise, and collaboration

Avoidance (lose-Lose) “No Way”

It occurs when a person ignores or stays away from a conflict

Avoidance can either be physical or conversational

These people believe there is no reason to solve the issue and rather put up with the problem than confront each other face-to-face.

Avoid

an

ce

Disadvantages› It leads towards unsatisfying relationships

Frustration Being ignored and unheard (Explain)

Advantages › Unnecessary conflicts

Not losing a job, friend, or partner. Ignoring flaws (explain)

Accommodation (Lose-win)

Accommodation happens when they allow the other person to have it their way.

They care more about others than themselves( it’s a loss because their views are not being heard or seen)

On the other hand, it can be an act of kindness, love, or generosity and it will enhance a certain relationship.

Accommodation

Pros› Reaching out › Kind gesture› Close friendship› Culture( explain)

Mostly European and Asian countries

Cons› Unappreciative

people › People take

advantage› Culture(Explain)

North America

Competition(Win-Lose)

A high concern of themselves and a low concern of others

People want it “my way” People strongly believe and feel justified

to take control of the situation or conflict because “their way is the best way”.

In some relationships, it’s a form of satisfaction to enrich their interaction but it could backfire when in conflict (explain)

The two types of competition are : Passive Aggression

› It expresses satisfaction in a joking manner

› “Crazymaking” Tactic to punish the

other person Nonverbal Comm.

Includes expression, sigh, or laugh

Guilt (explain)

Direct Aggression› Direct attack of

confrontation Verbal

communication includes name calling or threats

Nonverbal communication may include raising fists

Compromise (negotiated lose-lose)

“ YOU CAN DO THIS ONLY IF YOU DO THIS”

People end up agreeing halfway but they don’t always end up getting what they want

In some cases, compromise can be seen as a negative word

Compromise

Disadvantage› Conflict is

unresolved › Neither people are

satisfied

Advantage› People receive

somewhat of their needs

› Their thoughts are being heard

› Showing concern of your partner

Collaboration (Win-Win)

They care for both themselves and others (“Our Way”)

The advantage for collaboration is that each person gets what they want; › They work together› No need to compromise› They find solutions to satisfy each other’s needs

For example, (parenting) a teenager wants to go out bowling with his friends, he collaborates with his mom and decide that he takes care of his brother while she’s at work and he has permission to go after she arrives from work.

Avoidance is a lose-lose(“No Way”)› Avoidance is when you’re trying to ignore

the problem Accommodation is a Lose-Win( “Your

Way”)› They allow people to have it their way

instead of establishing their own point of view

Competition is a Win-Lose› “My Way”› Their point of view is more important than

the other person.

Compromise is a negotiated lose-lose› These people meet each other halfway and

negotiate with a solution nut they may not be satisfied

Collaboration is a win-win (“Our Way”)› Both needs are met and it keeps the

relationship satisfied