WANTED-You-

our fabulous team members

Yippee-Ki-Yay!July 15 • 10am-10pmOvations Live! Showroom

REWARD

PRIZES

—& —

FUN

WILD HORSE PASS HOTEL & CASINOTEAM MEMBER APPRECIATION DAY

- CEO Letter

- Upcoming Dates

- Guest Service Ambassador

- Stay Hydrated in July

- Team Works

- Team Member Highlight

- Community Corner

- Wellness Expo

- July 4th Word Scramble

FOURTH OF JULY WORD SCRAMBLE Unscramble the 4th of July words, then use the highlighted letter to write out the scrambled secret message.

JUNE NEWSLETTER WINNERSValerie Wilkes - WHP - Payroll | Kathleen Berry - LB - Executive Secretary | Jairo Calderon - VQ - Slot Tech

Send entry to Teaya Vicente, Public Relations Coordinator.

One winner from each property will be drawn each month. Must be a current

Gila River Casinos team member to qualify. Good Luck!

To qualify please include

Name:

Location:

Dept:

Phone #:

August 25WHP – Acacia Ballroom

(Lone Butte team members included)

August 26Vee Quiva Event Center

6:00am to 3:00pm

Contact Benefits Department with questions: 800-946-4452 x 7327

DAT

ES T

O

REM

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4 - SATURDAY - Independence Day

9 - THURSDAY - Powerpoint 2013 Class 8:00am – 12:00pm

17 - FRIDAY - St. Vincent de Paul Volunteer Day 9:30am to 1:00pm

27 - MONDAY - Word 2013 9am – 4:00pm

JULY

201

5

2nd Annual Benefits

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ARLANCDITEO10 3

ILBEYTR21

FDREOME17 4

ERIRFKWOS8

AEQTIULY2018

ASTSET1 5

DEARAP7 13

TWEHI14

TENIUD6 16

LUEB2 1519

ENDDEEEPNICN9 12

1

10

2

11

3

12

4

1413

5

15

8

18 20

6

16

9

19 21

7

17

Team Members,

Now that summer has arrived and the pace of our business begins to change just a bit, let’s focus even more intently on the delivery of truly great guest service. There will be opportunities for all of us to experience wonderful interactions and greater dialogue with our guests. Take advantage of this extra time to create meaningful and memorable exchanges with our guests, and with each other. What a great time to enjoy our guests and our team members, and to reinforce the relationships that we have developed.

The summer months are another chance for us to shine. Let’s take advantage of the extra time that we may have to focus on our loyal players who live here throughout the year. These are the guests that you see more frequently, and who will really appreciate your recognition and extra attention. Have fun, and do enjoy this opportunity to entertain and “wow” our guests. What a wonderful chance to showcase our Enterprise once again as the best entertainment experience in the valley!

Sincerely,Janice Ponziani

The Gila River Casinos Service Ambassador program has launched and was created to train team members to be an advocate and teacher for the GILA Way guest service concepts exemplified by top team members at Wild Horse Pass Hotel & Casino, Lone Butte Casino and Vee Quiva Hotel & Casino. Service Ambassadors provide support, training, education and practical examples of the GILA Way to fellow team members.

Service Ambassador Positions Include: • Valet Attendant • Security Officer • Players Club Representative • Slot Floor Attendant • Cage and Collection Cashier • Table Games Dealer • Poker Dealer • Poker Host Runner • Bingo Clerk • Casino Housekeeper

GIVE A GLIMPSE INTO THE

PERSONALITIES OF OUR LEADERS

For more information about the Ambassador Program, please contact Guest Services Manager Justin Sullivan at x 7134 or justin.sullivan@wingilariver.com

To see more pictures of the 2015 Guest Service Ambassador Graduations visit TeamWorks.

JANICE PONZIANImessage from acting CEO

From the inception of the intranet at Gila River Casinos, it has always been our goal to make the site user friendly and relevant for our team members. The site was created to provide important updates and information about the Enterprise in one convenient place while creating a virtual community. In staying true to this philosophy, team members can now access Team Works from home and on mobile devices. Remote access now gives team members the ability to check training opportunities, benefits information, current volunteer events and so much more from any location they choose.

To access Team Works, type http://teamworks.wingilariver.com/ into your browser. You will be prompted to verify your employment by entering your last name and badge number which will allow you to create your personal username and password.

TEAM WORKS - FROM HOME!

AMBASSADORAMBASSADORg u e s t s e r v i ce

Yolanda Caslisle, Brandon Nezzie, Elizabeth Ortiz, Tiffany Thompson, Ronald Juan, Judy Sabori, Jason Shelde, Jaime Rodriguez, Chansophorn Oeur, Veronica Havier, Danita Thompson, Melissa DePrimo, Latricia Hall, Nichole Hutchinson, Anastacio Rodriguez, Susan Galviz

The human body is made up of about 70% water. A dehydration headache can occur as the result of excessive loss of water from the body when we lose more water than we take in. To avoid these kinds of ailments, make it a point to drink plenty of water during the hot Arizona summer months.

Symptoms of Dehydration: • Headache • Excessive thirst • Fatigue • Dizziness • Confusion • Increased heart rate and respiration • Less frequent need to urinate

Steps to prevent dehydration: • Drink plenty of water • Eat foods that contain a high concentration of water such as fruit • Sports drinks can help maintain electrolyte balance • Plan all outside activities in cooler parts of the day

STAY HYDRATED IN JULY

Job Duties: Joe works collectively with the team to strategize, develop, create and execute promotions, events and service initiatives that reward loyal guests and encourage new visits. He monitors the status of ongoing and upcoming marketing events, and analyzes data to incorporate the results into future marketing plans.Favorite Part of the Job: Joe enjoys working with a group of team members, especially those he has developed relationships with over the years.Background: Joe was born in Malone, New York and is a member of the St. Regis Mohawk Tribe in Hogansburg (Akwesasne) NY. He went to the College of St. Rose and the New School of Contemporary Radio in Albany, NY. Joe spent the first 15 years of his professional career working in broadcasting, specifically in radio.Family: Joe is the youngest child in his family and has an older brother. His parents are Art and Cecilia Trombley. He has been married to his wife Trina for over thirteen years. Hobbies: Taking care of his newly purchased home; watching and supporting the Coyotes, Cardinals and Diamondbacks; occasional golf.Favorite Phone App: Facebook and Twitter. To read more about Joe visit Team Works…

In 2011, the Gila River Telecommunications, Incorporated (GRTI), filed for seven low power television licenses with the Federal Communications Commission. In 2012, construction permits were granted. Today, Gila River

Broadcasting is the first low power television station operating in Indian Country with both English and O’odham language programming. The Community identified a need for culturally relevant programming that was not available. Now that this vision has come to fruition, the first program was aired over high definition channels 19 KGRF (Maricopa Village), 21 KGRY (Blackwater), and 29 KGRQ (Stotonic). Local TV audiences can look to GRBC for cultural programming, language, public safety, education, health and wellness, news, and children's programming. The station’s goal is to eventually produce local O’odham content by and for the People.

INTRODUCING THE FIRST LOW POWER DIGITAL

TELEVISION STATIONIN INDIAN COUNTRY

J OS E PH TR O M B LE YCASINO MARKETING MANAGER AT

VEE QUIVA HOTEL & CASINOLENGTH OF SERVICE: 4 YEARS, 1 MONTHPOSITIONS HELD: CASINO HOST (WHP), MARKETING COORDINATOR (WHP),MARKETING MANAGER (VQ) CURRENT POSITION: MARKETING MANAGER AT VEE QUIVA HOTEL & CASINO