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◎ FiberHome Customer Service Center FiberHome Customer Service Center Marlon Macias Marlon Macias...
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Transcript of ◎ FiberHome Customer Service Center FiberHome Customer Service Center Marlon Macias Marlon Macias...
◎ www.fiberhomegroup.com
FiberHome Customer Service Center
Marlon Macias
March 25,2015 mail:
[email protected] Skype: macias.marlon
www.fiberhomegroup.com
Content
FiberHome Services Overview
FiberHome Services in LATAM
FiberHome After Sales Services
Cases
www.fiberhomegroup.com3
FiberHome Global Presence
Thailand
Indonesia
Iran
India
Russia
Bahrain Pakistan
Nigeria
Algeria
Kenya
Poland
Uganda
Syria
Malaysia
FiberHome Technologies (Headquarter)
China
Ecuador
Saudi
Norway
Angola
Ethiopia
Brazil
Colombia
Peru
Mexico
ChileArgentina
www.fiberhomegroup.com
In 2000 FH obtained the certification on ISO9001: in April 2002 , obtained ISO14000 in January of 2003. OSHA18001 in April 2009.
FiberHome Global Presence
Quality Control
Plan
www.fiberhomegroup.com
FiberHome Global Presence
5
27 countries
India
MalaysiaPhilippines
Singapore
Saudi Arabia
China
Spain
Austria
Poland
Mexico
Brazil
Thailand
Chile
Norway
Algeria
Turkey
Pakistan
50 million lines10+ years technology R&D1000+ patents in ITU-T,IEEE,
CCSA.
www.fiberhomegroup.com
FiberHome Global Presence
6
The first commercial FTTH project in CHINA
(Apr,2005)
We led creating FTTx industry alliance
(Oct,2008)
• 30% market share.
• 20% market share.
• 20% market share.
SOURCE: OVUM/Market Share Report,1Q2014
• Top 10 vendor in the world. Top 2 vendor in China
Leading vendor of the world
www.fiberhomegroup.com
FiberHome Global Presence
FH is the only Chinese vendor who can provide FTTx/OTN solution from chip to platform
Vertical Integration : from chip to platform
COST
Performance
FH FTTx /OTNsolution
Self-use
Also used by other vendor
Platform xPON/MSAN/P2P/OTN/DWDM
System GPON/XG-PON/NG-PON2/xDSL
Card xPON/MSAN/P2P/OTN
Module SFP/ XFP/SFP+
Chipset xPON MAC
Material InP/GaAs/Si/Ge etc.
FiberHome
Competence
www.fiberhomegroup.com
Content
FiberHome Services Overview
FiberHome Services in LATAM
FiberHome After Sales Services Cases
www.fiberhomegroup.com
FiberHome Offices in Latin America
9
Around 50 after-sales engineers are working on the projects in Latin America countries
EcuadorMr. Cao Ming
Mr. Marlon
Overseas CS ManagerMr. Jian Sen Yuan
LATAM ManagerM. Huang Fu Sheng
ArgentinaMr. Matheus
ChileMr. Liu Guobin
BrazilMr. Zhu Chusheng
Mr. Xu famao
BoliviaMr. Zhu Qiyin
ColombiaMr. Zhang Long
PeruMr. Juan Tello
FiberHome Service in LATAM
LATAM
Organization
www.fiberhomegroup.com
THE SERVICESTHE SERVICES
4 TRAINING4 TRAINING
5 Network Planning & Optimization
5 Network Planning & Optimization
7 REPAIR & RETURN7 REPAIR & RETURN
3 TECHNICAL ASSISTANCE
3 TECHNICAL ASSISTANCE
2 DEPLOYMENT2 DEPLOYMENT
6 SOFTWARE UPGRADE / PATCH
ROLL OUT
6 SOFTWARE UPGRADE / PATCH
ROLL OUT
THE MAIN PRODUCTS FAMILIES
THE MAIN PRODUCTS FAMILIES
"Optical Fibre Product"
"Optical Fibre Product"
"Equipment Product""Equipment Product"
8 WAREHOUSING & LOCAL
TRANSPORTATION
8 WAREHOUSING & LOCAL
TRANSPORTATION
EXPLOTATION PERIOD
DURING & AFTER WARRANTY
PRE SALES TIME
QUOTATION PARTICIPATION
INSTALLATION PHASE
CONTROL OF ALL THE REALIZATION JOBS
OPERATIONS PREPARATION
PARTNERS CHOICE
1 INSTALLATION1 INSTALLATION
FiberHome Service in LATAM
www.fiberhomegroup.com11
FH HQWarehouseCustoms
clearance
Inland transportation
Site
FiberHome Service in LATAM
Supported in local outsourcing companies that have the experience on the telecom field
FH Warehousing Services
FH Installation Services
www.fiberhomegroup.com
On duty all day
Local Customer Service Center
5*8 HoursRegional Customer Service Center
24 Hours all day
Headquarters Customer Service Center
Acceptance/Analysis/Handling
Technical and Resource Support
Technical Support and Services for
Equipment
FiberHome Service in LATAM
Level 1
Level 2
Level 3
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Regional Customer Support Center
Global CSC & R&D
Local Customer Support CenterCustomerSPOC
Level 1 Support
Level 2 Support
Level 3 Support
Escalation
Escalation Remote/On-siteIntervention
Remote/On-siteIntervention
Technical Support Services Help Desk Service Emergency Technical Assistance Services
Hardware Services Repair and Return Service Swap Service Spare Parts Management Service
(Optional)
Software Update Service First Node Implementation
Service Roll-out Service
Technical Review ServiceKnowledge Base Service
FH 3-Levels Support System can guarantee and customize services delivery
FiberHome Service in LATAM
www.fiberhomegroup.com
2013 International lecturers will account
for 100%
Th
ird
Oct. 2012~Sep. 2012,International lecturers accounted for 75%
Secon
d
Mar. 2012~Sep. 2012, International lecturers
accounted for 50%
Firs
t
International Training Center Awards
Honor obtained from Nepal
Commendation frome Bhutan Telecom
Commendation & Letter of thanks from Algeria
Department of Defense
Undertaking international training
Cultivate professional lecturer
Improved Bilingual Capability
FiberHome Service in LATAM
www.fiberhomegroup.com
FiberHome Training Center in Brazil
locate Rua Diogo Moreira, 132 – 23°andar Pinheiros - Sao Paulo, has 1 classrooms and 1 laboratories, capable of providing training for 20 persons at the same time.
FiberHome Service in LATAM
www.fiberhomegroup.com
FiberHome Training Center in Wuhan
No.5, Dongxin Road, Guandong Industrial Park, Wuhan, Hubei
FiberHome Service in LATAM
www.fiberhomegroup.com
Content
FiberHome Services Overview
FiberHome Services in LATAM
FiberHome After Sales Services
Cases
www.fiberhomegroup.com
Brazil Brisanet FTTH Project
18
Fortaleza
Provide ports: 4GE+2POTS+WiFiDimension:45mm*190mm*235mm(H*W*D)Power parameter:12V Power consumption: <15W
AN5506-04-F ONU
• In northern Brazil, Brisanet has deployed networks in more than 50 cities.
• FiberHome is the only supplier for Brisanet in GPON network.
• Current wireless solution is replaced by FTTH scenario, providing high quality broadband services.
• 1st phase FTTH project covers 30k subscribers.
• Services involves internet, IPTV, VoIP and WiFi.
www.fiberhomegroup.com
Ecuador’s CNT GPON Project
19
FiberHome solution highlight
ODN part is passive, not need power supply, save the CAPEX;
FTTH solution, including the equipment and ODN designing/planning/constructing
OLT and ONU power consumption are the lowest in the field, save power expenses
OLT can Support 16 PON port per Card.
2 layer splitting ratio being used; 1:64
www.fiberhomegroup.com
Ecuador’s CNT NG-SDH Optical Network Solution
20
STO. DOMINGO
STM-64
40,043 Km
NG-SDH
LA CONCORDIA
NG-SDH
LA UNIÓN
NG-SDH
STM-64
16,59 Km
QUININDÉ
NG-SDH
STM-64
28,64 Km
VICHE
NG-SDH
STM-64
43,00 Km ESMERALDAS 3
NG-SDH
43,00 Km
STM-64
TONSUPA
NG-SDH
ATACAMES
NG-SDH
STM-16
21,100 Km
STM-16
6,920 Km
TABIAZO
NG-SDH
STM-16
16,618 Km
ESMERALDAS 2
NG-SDH
8,975 Km
STM-64
STM-16
DWDM
F.O. ADSS G.655
F.O. ADSS G.652
ALLURIQUÍN
NG-SDH
TANDAPI
NG-SDH
17,60 KmSTM-16
STM-16
32,5 Km
STM-64OCP
1+1 1+1
1+1 1+1 1+1 1+11+1
1+1 1+1
1+1
1+1
1+1
Features
▪ Network Capacity: 10G ▪ 1+1 MSP protection▪ Use FONST 780B family▪ Running stably and safely for > 5 years
www.fiberhomegroup.com
OLT
BRAS AAA Server
Metro
Internet
Valdivia Province
CO IPTV
PC
ONU
ONU
ONU
ONU
ONU
High storey building
splitter
ONU
ONU
ONU
ONUIMS
Phone
IPTV
PC
ONUONU
Topology for achieve triple play
Phone
Chile’s Telsur FTTx Solution
• Regional deployment in the south of Chile.
• The testing phase already passed and now in commercial deployment.
www.fiberhomegroup.com
MSAN Solution TVCABLE
1. Each MSAN covers up to 1k+ ONU subs, save EXCHANGE ROOM space due to compact size;
2. CPE used to support HIS and VOIP services;3. CPE may connect a new AP to extend Wi-Fi signal;
NMS/EMS
CPE
Internet Telephone
WLAN
AP
CPE
Internet Telephone
WLANAP
Exchange Room
<4km
ECUADOR TVCABLE MSAN Project
www.fiberhomegroup.com
ECUADOR TVCABLE 10G Project
Network Brief
▪ Ecuador MAN Project▪ Adopts OTH subracks of FONST 3000 Equipment▪ Upgraded from 10G to 100G smoothly
Features
▪ Network Capacity:10G*40λ ▪ Supports Electrical layer 1+1 protection ▪ Huge Capacity, High Integration▪ Running stably and safely for 4 years
Ecuador’s TVCABLE OTN Solution
www.fiberhomegroup.com
ECUADOR TELCONET 10G Project
Network Brief
▪ Ecuador MAN Project▪ Adopts 10G DWDM Solution ▪ Upgraded from 10G to 100G smoothly
Features
▪ Network Capacity:10G*40λ ▪ Adopts OCP/MSTP Protection technology ▪ Huge Capacity, High Integration▪ Low Power, Low Cost▪ Running stably and safely for 6 years.▪ Preparing to migrate to 100G.
Ecuador’s TVCABLE OTN Solution
◎ www.fiberhomegroup.com
Win Together with You
FiberHome-Optical Network Expert