When determining how to manage conflict, we tend to utilize different styles depending on the...
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![Page 1: When determining how to manage conflict, we tend to utilize different styles depending on the situation: Avoidance—Non-confrontational: walking away.](https://reader035.fdocuments.in/reader035/viewer/2022071806/56649cf05503460f949bf509/html5/thumbnails/1.jpg)
MANAGING CONFLICT
![Page 2: When determining how to manage conflict, we tend to utilize different styles depending on the situation: Avoidance—Non-confrontational: walking away.](https://reader035.fdocuments.in/reader035/viewer/2022071806/56649cf05503460f949bf509/html5/thumbnails/2.jpg)
Management of Conflict
When determining how to manage conflict, we tend to utilize different styles depending on the situation:
Avoidance—Non-confrontational: walking away from the situation
Accommodation—Non-confrontational: setting aside your needs for the needs of the other party
Competition—Win/lose: your loss is the other party’s gain; tactics include: forcing, low-balling, time constraints, deception, etc.
Compromise—Splitting the difference: (i.e. flipping a coin, cutting something in half)
Collaboration—Win/win: both parties mutually benefit, and creative alternatives are achieved.
![Page 3: When determining how to manage conflict, we tend to utilize different styles depending on the situation: Avoidance—Non-confrontational: walking away.](https://reader035.fdocuments.in/reader035/viewer/2022071806/56649cf05503460f949bf509/html5/thumbnails/3.jpg)
Responding to Conflict
Satisfying own needs
Sati
sfyin
g o
thers
’ needs
Avoiding
CollaboratingAccommodate
Compromising
Competing
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New Directions for Conflict Management
Bargaining/Negotiation
Third-Party Conflict Resolution
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Bargaining/Negotiation
Negotiation: an interpersonal decision-making process necessary whenever we cannot achieve our objectives single-handedly Ex. Buying a car; buying a house; things at
work
Integrative Bargaining
Distributive Bargaining
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Differences Between Distributive & Integrative Bargaining
Distributive Claim Value (win-lose)
Positional/ Rights/ Power
Goal: Individual Gain
Single Issue
No future relationship
Integrative Create Value (win-win)
Principled / Interest
Goal: Mutual & Individual Gain Multiple Issues
Long-term relationship
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Third-Party Conflict Resolution
Managerial Conflict Resolution
Outside Conflict Resolution
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Managerial Conflict Resolution
Roles: Inquisitor Judge Advisor Motivator Investigator Restructurer Problem solver Procedural marshal
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Outside Conflict Resolution
Mediators—help parties facilitate the dispute but hold no decision power
Arbitrators—makes binding decisions based on the proposals and arguments of the parties involved in the conflict