Ch. 6 – What Do They Do? What Makes a Teacher Effective? What Makes a Teacher Great?
What makes a good presentation? What do you need to do? Who does what?
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Transcript of What makes a good presentation? What do you need to do? Who does what?
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What makes a good presentation? What do you need to do? Who does what?
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Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT
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Recruitment and retention Job descriptions Person Specifications
Dismissal Redundancy Motivation Professional development and training Health and safety and conditions
at work Liaison with trade unions
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Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development,
product improvement, extension strategies, target markets
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New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings
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Cash flow Monitoring income/revenue Monitoring expenditure
Preparing accounts Raising finance
Shares Loans
Links with all other functional areas
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Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods
Batch Flow Job Cell
Efficiency
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Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations
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•Managing estates•Reception•Clerical work•Overview of quality control•Use of IT systems
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Organisation by type
Global businesses – complex organisation structures
National – organisation possibly stretches throughout the country
Regional – could be through a county or wider area (North West, South East, etc.)
Local – small organisations serving local area or community
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Authority Span of control Chain of Command Hierarchy Delegation Empowerment Delayering
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Hierarchical StructureManaging Director
Sales Director MarketingDirector Finance Director
A B C D Market Research
Strategy PurchasingManager
Sales Manager
AccountsManager
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IB Business & Management
MD
Middle Management
Workers
Pyramidal Structure
SeniorManagement
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R&D
Marketing Sales
Production
Finance
MD
Centralised/Entrepreneurial
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Sales
Marketing
Production
Accounts
Collaborative
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Marketing Sales
ProductionFinance
R&D
Circular/Flat
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Project
MarketingR&DSales
Finance
HRProduction
Matrix Structure
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Changes to business structures Linked to new thinking on leadership and
management Less hierarchical Emphasis on communication
and collaboration between sections Global businesses – more complex structures