What is pseudolistening? What is defensive listening? What is message overload? What is selective...
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Transcript of What is pseudolistening? What is defensive listening? What is message overload? What is selective...
Recap What is pseudolistening? What is defensive listening? What is message overload? What is selective listening?
Communication and Emotion
Chapter 7 Lecture/Recap
What are Emotions? More than just feelings Internal feelings and feelings
associated with a relationship “orients us to, and engages us with,
what matters in our lives…” Can be experienced as a blend of
emotions
Real Feelings vs. Manufactured Feelings
Part of some scholars’ definition (e.g. Buzzanell & Turner, 2003; Tracy, 2005)
Examples of Manufactured Feelings?
Category System System #1
• Valence Positive or negative feeling?
• Activity Action or Passivity?
• Examples Active-Negative: Fear Active-Positive: Excitement Passive-Negative: Depression Passive-Positive: Calmness
System #2• Intensity
Labeling emotions
• Examples Annoyance --- Anger ---- Rage
Dualisms Associated w/ Emotions
Dualism: polar opposites = totality of something; either-or
Mind ----- Body• Mind: Reason ----- Emotion
Links between emotion, body, and reason?
Emotions impact physical functions? Emotions help with reasoning
Emotion and TheoryTHE BIOLOGICAL THEORY OF EMOTION
THE SOCIAL INTERACTION THEORY OF EMOTION
• Emotion = biological• All people = same
experiences w/ emotions• Emotion and thought =
separate• Observable emotional
expressions > meaning
• Affect of biology AND social factors
• What does a person do before, during, and after the emotion is felt/displayed?
• Others’ reactions impact feelings
• Emotions interrelated with cognitions
• Not universal• Subjective meaning
Communication + Emotion Emotional Contagion Emotional Experience Emotional Communication Communicating Emotionally Emotional Effects
How to Communicate Emotions?
http://www.youtube.com/watch?v=CfXTcycZu1k
Verbal Cues• Often indirect cues• Examples: sarcasm, rhetorical questions
Nonverbal Cues• Facial expressions among most common• Also consider paralanguage
Combinations of Cues
Communicating Emotions: FOCUSING ON
INTERPERSONAL COMMUNICATION
Movie Clip (Wedding Scene – Sex and the City)Application Exercise
What influences emotional communication?
Context• Feeling rules• Emoticons (for online environments)
Meta-Emotion Culture
• The way cultures think about emotion• The way cultures communicate emotion
Gender and Sex• Stereotypes attached to gender and sex• Women/femininity = more expressive; agree?• Influence of age
Using and Developing Emotional Communication Skills
Bright side vs. Dark side Developing individual emotional skills
• Know your feelings• Analyze the situation• Own your feelings (I-messages)• Reframing• Empathize