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Latrobe Community Health Service Position DescriptionLocal Area Coordinator, Local Area Coordination (LAC) ServiceLast Updated: May 2018

Position Title: Local Area Coordinator

Job Reference No:

Salary: $30.1500 – $31.5947 per hour

Classification: Community Development Worker Class 2A Year 9 or Year 10

Award: Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2013-2015

Hours: 76 hours per fortnight (or 80 hours per fortnight with an ADO every four weeks)

Position Tenure: Fixed Term (until June 2021)

Remuneration Benefits:

- 9.5% Superannuation- Salary Packaging (including novated leasing and loyalty program)

Work Unit/Location:

Seeking applications for the following areas;Southern Melbourne – Narre Warren, Dandenong and Pakenham

Reports to: Area Manager NDIS Local Area Coordination (LAC) Service – Southern Melbourne

Program: NDIS Local Area Coordination (LAC) Service

Contact Person:

Application Closing Date:

About Latrobe Community Health Service

As a not-for-profit service our core interest is improving the health of the community.

Latrobe Community Health Service is one of Australia’s fastest growing health services. We’re here to support healthier individuals, families and communities. We are committed to preventing health problems through information and awareness. We are also committed to providing coordinated services that treat our clients as a whole person, and not as a series of isolated medical problems.We have a reputation for quality care across a wide range of health services. Our services include community-based health promotion programs, daily living and rehabilitation assistance, health checks and healthcare plans, medical care and nursing. Some of our services are free and for others we charge a fee based on the client’s ability to pay.

We are particularly committed to helping the people who need us most, especially those with several health problems and high support needs.

Our vision‘Better health, Better lifestyles, Stronger communities.’

We’re inspired by a vision of strong, vibrant communities, where more people enjoy good health and healthy lifestyles. Improved access to healthcare and better information about healthy lifestyle choices are the building blocks of strong communities.

Our mission‘LCHS is a rapidly developing health service that has grown its people, its technology and infrastructure to offer more services to those who need them, along with a greater ability for people to look after their own health using a variety of fee-free and fee-based models.’ We are growing so that we can better serve the community.

Latrobe Community Health Service ValuesDemonstrate professionalism and high ethical standards, contribute to a workplace culture that is respectful and inclusive and upholds human rights at all times.

Providing Excellent Customer Service

Actively assist our customers and clients to receive the quality services they require in a professional and courteous manner.

Creating a Successful Environment

Contribute to making Latrobe Community Health Service a positive, respectful, innovative and healthy place to be.

Always Providing a Personal Best

Embrace a ‘can do’ attitude and go the extra distance when required.

Acting with the Utmost Integrity

Practice the highest ethical standards at all times.

NDIS Local Area Coordinator (LAC) | Updated May 2018 | 2

Directorate NDIS ServicesThe National Disability Insurance Scheme supports people with a disability to participate in and contribute to social and economic life and provide certainty that people with a disability receive the care and support they need over their lifetime. The Scheme provides a number of strategies to assist people with disability to exercise choice, including in relation to taking reasonable risks, in the pursuit of their goals and the planning and delivery of their supports.

The NDIS and Latrobe Community Health Partnership provides Local Area Coordination (LAC) Services across the local government agencies in Central Highlands, Ovens Murray, Barwon, Wimmera South West, Inner Gippsland, Inner Eastern Melbourne and Outer Eastern Melbourne. We are now rolling out the Local Area Coordination (LAC) Services in Southern Melbourne and Outer Gippsland. We also provide Early Childhood Early Intervention (ECEI) Services in Central Highlands and Wimmera South West regions.

Position Information:Scope of Role:

Reporting to the Area Manager LAC Service, and working under guidance from the Team Leader LAC Service, the Local Area Coordinator is responsible for undertaking the Scheme pathway services as described in the National Disability Insurance Agency Statement of Work (SoW).

The role will: Assist people with a disability, their families and carers to build and pursue their goals

for a ‘normal’ life, exercise control and engage with the Scheme, and; Ensure that people with a disability can be supported outside of the Scheme by working

with communities and mainstream services to build awareness and to become more inclusive of the range of needs and aspirations of people with a disability.

Key Objectives, Duties and Responsibilities

Operational Raise awareness and explain the National Disability Insurance Scheme (NDIS) to the

community, including people with a disability who are not eligible for the Scheme, and people who are eligible for the Scheme.

Support people with a disability (not eligible for Scheme), their families, and carers to build their capacity, and provide information linkage and support to connect to natural supports and other existing opportunities within their community.

Support people with a disability (participants – eligible for Scheme), their families, and carers with pre-planning, capacity building and linking them into community and mainstream services.

Assist participants to develop a plan that includes the participant’s goals, strengths, needs and wishes, options for community and mainstream support, informal support, and any reasonable and necessary supports recommended to be funded.

Assist participants with initial implementation of plan and annual review of their plan. Build community inclusion by working with community groups, services, organisations,

and other social structures to understand the need of participants, their families and carers so that they can better align their service offers to address their needs.

Work with community based organisations to build and expand opportunities for greater social and economic participation for all people with a disability.

Meet service delivery key performance outcomes within productivity requirements.


Undertake additional NDIS duties as and when required by the Area Manager Local Area Coordination Service.

Best Practice Provide information to participants and their carers on their rights and responsibilities. Maintain participant/carer privacy and confidentiality. Implement mechanisms to ensure continuous quality improvement within the LAC Service. Ensure participant interactions are outcome orientated and consistent with legislation.

Team Development Attend and contribute to regular team meetings. Participate in the growth and development of the team. Support peers while respecting individuality.

Organisational Development Contribute to decision making processes. Provide reports as requested by the Team Leader LAC Service and Area Manager LAC Service. Maintain participant records in accordance with organisational and Agency standards. Be responsible for the collection and collation of data and statistics as determined by the

Area Manager LAC Service. Complete required program data collection within the timelines of the program

requirements. Participate in a duty worker roster as required.

Community Development Attend community meetings as required. Monitor trends, changes and service gaps within the local community and report to the

Manager with findings and/or recommendations. Provide community presentations as required.

Professional Development Participate in staff development opportunities as planned and required. Participate in regular supervision with the Area Manager LAC Service and/or Team Leader

LAC Service. Participate in an annual performance review and development plan. Maintain professional registration (where required) and keep up to date with professional

practice issues. Practice in accordance with Commonwealth and State Government legislation and

regulations.

Special ProjectsLAC staff may from time to time be required to undertake additional work on special projects for the organisation. This work will be consistent, unless otherwise agreed to by both parties, with those duties of the Local Area Coordinator as set out above.

Organisational Responsibilities:

Policy and ProceduresComply with Latrobe Community Health Service’s policy and procedures and ensure all re-issued ekey documents are read, acknowledged and knowledge is kept up to date.


After Hours ServiceParticipate in the After Hours Program Service roster and other activities, if required, which may encompass working some evening and/or weekends.

TravelAt times travel will be required to deliver LAC services across the service area.

Social Model of HealthUnderstand and apply the principles of the Social Model of Health, which aims to improve the health and wellbeing of clients through the development of appropriate service planning and program delivery.

Occupational Health & SafetyEnsure that work and services are provided in a safe manner at all times by regularly reviewing work practices and environment and by participating in OH&S training where required.

Continuous Quality ImprovementIdentify continuous quality improvement opportunities; participate in the development of quality procedures and contribute to internal and external program reviews as required.

Annual Performance ReviewActively participate in individual performance review plans, which determines key responsibilities, strategies and performance indicators, in line with the organisation’s Strategic Plan and Program Business Plan.

Other Position Requirements:Key Performance Indicators

It is a requirement of this role to achieve set key performance indicators (KPI’s) which is set and monitored through the annual performance review plan

Information Communication Technology and Information Management

NDIAMaintain a high level of competency in using the Agency IT system both personally and amongst LAC Service staff.

LCHS Maintain a level of competency and knowledge in LCHS business applications (dependant on role) and internal IT systems including:

Business Applications Internal IT Systems NDIA IT System eKey Folder Structures Webfleet Intranet LCHS Room Booking System Service Desk Victorian Health Incident Management

Systems (VHIMS) Technology One

Microsoft products including Word, Excel, Powerpoint and Outlook


LEAP

Note - Training in some applications may be mandatory.

Selection Criteria:All applicants must address the selection criteria for consideration.

1. Demonstrated understanding of the National Disability Insurance Scheme Act (2013), the National Disability Services Standards, and the needs of people with a disability, their families and carers.

2. Ability to assist people with a disability develop a plan that includes their goals, strengths, needs and wishes, options for community, mainstream and informal support, and any reasonable and necessary supports recommended to be funded.

3. Effective time management skills and demonstrated ability to achieve key positional performance indicators within a required time.

4. Strong knowledge of the principles of person centred care and demonstrated ability to apply this approach.

5. High level communication, negotiation and conflict resolution skills.

6. Proven ability to liaise with a variety of service providers, professionals, caregivers and other internal and external stakeholders.

7. Demonstrated experience in continuously improving the quality of customer services.

8. Demonstrated information technology competency in using computers and tablets.

Mandatory Criteria: Demonstrated commitment to LCHS Values Ability to travel across the service delivery area; including satellite sites when required.

Some overnight stays will be required during the community awareness

Job Requirements:All applicants must meet the job requirement for consideration.

Mandatory:1. A Working With Children Check will be required for this role (must be obtained prior to commencement)

Desirable:1. Qualifications in and or lived experience of disability will be highly regarded2. Experience in working within a community or human services setting.


Other Job Requirements:All incumbents must satisfactorily meet the security check criteria prior to appointment.

A Police Record Check regarding any criminal record will be required prior to appointment and updated every three (3) years.

Credentialing documentation is required to be completed and verified prior to finalisation of the appointment.

Prior to any person being appointed to this position it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position.

This Position Description and Letter of Agreement will be reviewed from time to time in keeping with changing requirements.

Applications from Aboriginal people, people from a culturally diverse background and people with a lived experience of disability are encouraged.

Note: LCHS is a child safe organisation. The successful applicant will be required to undergo a satisfactory criminal record check from the Australian Federal Police or country of residence.

Approved (Job title): Executive Director NDIS ServicesDate: 10.01.2018


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