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Week 1:

Congratulations on your choice to attend the Inspiring Trust program. Trust affects everything you do as a leader. Low trust is costly to an organization. It taxes relationships, saps productivity and creativity, and makes it impossible to sustain great results.

Nothing is as fast as the Speed of Trust. Nothing is as profitable as the economics of trust. Nothing is as central to leadership as relationships of trust. Trust is the essential key to releasing the creative capacity of people and creating a great team.

In the coming weeks, we will be sending to you reading material to revisit the workshop learning, articles, videos, exercises and case studies. Start by working on just the few recommended actions over the next weeks, then continue working on one small behavior at a time. Soon you will see a measurable increase in the level of trust you have in yourself, with others, and within your team.

Good luck on your journey.

Stephen M. R. Covey

© FranklinCoveySouthAsia | www.franklincoveysouthasia.com | [email protected] sent you this e-mail because you have been a part of our training workshops.

http://www.facebook.com/pages/FranklinCovey-India-SouthAsia/255092705270

Week 2:

Hello Again.

What is trust? I could give a dictionary definition, but you know it when you feel it. Trust happens when leaders are transparent, candid, and keep their word. It's that simple. -Jack Welch, former CEO, General Electric

Our definition: "Confidence born of the character and the competence of a person or an organization."

Write to us about your top three take aways from the workshop and how you want to implement your learning.

In the weeks to come, we will take you through the 21 - Day Challenge process and we request you to help us make this interactive. Do not give up if you have missed out in between. Start from where you left.

In the next 21 Days we will re-discover:

BUILD YOUR SELF TRUST BUILD TRUST IN A KEY RELATIONSHIP BUILD TRUST ON YOUR TEAM

We assure you, it will be nothing to loose and everything to gain.

With this, we leave you today with a beautiful video called The High Cost of Low Trust


Week 3:


http://www.franklincoveysouthasia.com/_asp/programfollowup/images/inspiringtrust/video/highcostoflowtrust/highcostoflowtrust.html

Hello & Welcome Back.

We hope you loved watching the video clip on The High Cost of Low Trust. This week onwards we will rediscover the first three waves of Trust, start with the first wave, Build your Self Trust - Increasing Your Personal Credibility

which is about The 4 Cores of Credibility

Integrity - Congruency in values, beliefs, and behavior. Deep honesty. Humility and courage.

Intent - Genuine concern and caring about others. Fundamental motive or agenda. Seeking mutual benefit. Acting in others' best interests.

Capabilities - The capabilities we have that inspire trust: talents, attitudes, skills, knowledge, and style.

Results - Our track record - past and present. Getting the right things done while avoiding Trust Taxes and reaping Trust Dividends.

Watch Wooden and based on the 4 Cores of Credibility, write to us about his Intent, Integrity, Capabilities and Results.


Remember, With Trust there is nothing to lose and everything to gain.


Week 4:

http://www.franklincoveysouthasia.com/_asp/programfollowup/images/inspiringtrust/video/wooden/wooden.html


We hope you are working on building your Self Trust. Share with us your experiences. This week we will revisit Relationship Trust - Building, Extending, and Restoring Trust in Key Relationships

A Key leadership Skill: Extending Smart Trust Learning how to extend "Smart Trust" is a function of two factors: propensity to trust and analysis. Your propensity to trust is primarily a matter of the heart-how you feel about a person. Analysis is a matter of the mind-how you understand a person's Integrity, Intent, Capabilities, and results.

"SMART TRUST" MATRIX

Watch the following clip on Relationship Trust and write down, who do you have a high-trust relationship with and what this person does to build trust. On the flip side, who do you have a low-trust relationship with and what this person does to lower your level of trust.



Week 5:

Welcome Back.

We hope you are working on building your Self Trust and Relationship Trust. Share with us your experience. This week we will revisit Organizational Trust - Dramatically Increasing Your Team's Credibility.

High-trust organizations generate significant dividends, whereas low-trust organizations pay heavy taxes.

http://www.franklincoveysouthasia.com/_asp/programfollowup/images/inspiringtrust/video/DoesEddyTrustTanya/DoesEddyTrustTanya.html


Watch the following clip on Organizational Trust and write down, based on the 4 Cores of Credibility, does your Organization have Integrity? Does your organization have good intent? What are the capabilities of your Organization? Does your Organization Get Results?


Week 6:

http://www.franklincoveysouthasia.com/_asp/programfollowup/images/inspiringtrust/video/TheWorldsMostTrustedCompany/TheWorldsMostTrustedCompany.html


We hope you loved watching the video clip on Organizational Trust. This week we will revisit the first three waves of Trust.

The 5 Waves of Trust: All trustworthiness starts with you. Trust flows from the inside out, not from the outside in.

Like a drop of water in a pool, your own personal trustworthiness has a ripple effect on all your relationships, on your team, on your organization, on the marketplace - even on society.

SELF TRUST - Increasing Your Personal Credibility.The trustworthy leader has personal credibility.

RELATIONSHIP TRUST - Building, Extending, and Restoring Trust in Key Relationships.The trustworthy leader knows how to build trust with others.

ORGANIZATIONAL TRUST - Dramatically Increasing Your Team's Credibility.The trustworthy leader builds a credible team or organization.

We assure you, it will be nothing to loose and everything to gain.


Week 7:


Welcome Back.

We hope you are working on building your Self Trust, Relationship Trust and Organizational Trust. Share with us your experience. This week we will focus and re-visit Trust Dividend and Trust Tax.

TRUST DIVIDEND

Benefits that accrue as a result of high trust, in terms of your ability to get things done. High trust makes everything easier.

High trust speeds things up and decreases cost.

TRUST TAX

The cost of low trust in terms of speed and effectiveness. Low trust taxes everything you do as a leader.

Low trust slows things down and increases cost.


Week 8:


Hello Again.

This week we will re-visit Self Trust : The 4 Cores of Credibility.

Integrity - Congruency in values, beliefs, and behavior. Deep honesty. Humility and courage.

Intent - Genuine concern and caring about others. Fundamental motive or agenda. Seeking mutual benefit. Acting in others' best interests.

Capabilities - The capabilities we have that inspire trust: talents, attitudes, skills, knowledge, and style.

Results - Our track record - past and present. Getting the right things done while avoiding Trust Taxes and reaping Trust Dividends.

We request you to Complete "The 4 Cores : Self Assessment", refer to the participant guidebook (page no. 10). Once you have complete the assessment and based on the scores write down the actions you will work on.

Use "Self Trust Builder" tool to identify the actions you would like to use to create trust (refer to the participant guidebook page no. 15).



Week 9:


With reference to our last email, we hope you have completed "The 4 Cores : Self Assessment".Kindly share with us your experiences.

This week we will continue to re-visit Relationship Trust and each of the 13 Behaviors of High Trust Leaders.

13 Behaviors of High Trust Leaders


1. Talk Straight: Be honest. Tell the truth. Let people know where you stand. Use simple language. Call things what they are. Demonstrate integrity. Don't manipulate people nor distort facts. Don't spin the truth. Don't leave false impressions.

2. Demonstrate Respect: Genuinely care for others. Show you care. Respect the dignity of every person and every role. Treat everyone with respect, especially those who can't do anything for you. Show kindness in the little things. Don't fake caring. Don't attempt to be "efficient" with people.

3. Create Transparency: Tell the truth in a way people can verify. Get real and genuine. Be open and authentic. Err on the side of disclosure. Operate on the premise of, "What you see is what you get." Don't have hidden agendas. Don't hide information.

4. Right Wrongs: Make things right when you're wrong. Apologize quickly. Make restitution where possible. Practice "service recoveries". Demonstrate personal humility. Don't cover things up. Don't let personal pride get in the way of doing the right thing.

5. Show Loyalty: Give credit to others. Speak about people as if they were present. Represent others who aren't there to speak for themselves. Don't badmouth others behind their backs. Don't disclose others' private information.

6. Deliver Results: Establish a track record of results. Get the right things done. Make things happen. Accomplish what you're hired to do. Be on time and within budget. Don't overpromise and under deliver. Don't make excuses for not delivering.

7. Get Better: Continuously improve. Increase your capabilities. Be a constant learner. Develop feedback systems - both formal and informal. Act upon the feedback you receive. Thank people for feedback. Don't consider yourself above feedback. Don't assume your knowledge and skills will be sufficient for tomorrow's challenges.

8. Confront Reality: Take issues head on, even the "undiscussables". Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don't skirt the real issues. Don't bury your head in the sand. Confront the reality, not the person.

9. Clarify Expectations: Disclose and reveal expectations. Discuss them. Validate them. Renegotiate them if needed and possible. Don't violate expectations. Don't assume that expectations are clear or shared.

10. Practice Accountability: Hold yourself accountable. Hold others accountable. Take responsibility for results. Be clear on how you'll communicate how you're doing - and how others are doing. Don't avoid or shirk responsibility. Don't blame others or point fingers when things go wrong.

11. Listen First: Listen before you speak. Understand. Diagnose. Listen with your ears...and your eyes and heart. Find out what the most important behaviors are to the people you're working with. Don't assume you know what matters most to others. Don't presume you have all the answers - or all the questions.

12. Keep Commitments: Say what you're going to do. Then do what you say you're going to do. Make commitments carefully and keep them at all costs. Keep commitments the symbol of your honor. Don't break confidences. Don't attempt to "PR" your way out of a commitment you've broken.

13. Extend Trust: Demonstrate a propensity to trust. Extend trust abundantly to those who have earned your trust. Extend trust conditionally to those who are earning your trust. Learn how to appropriately extend trust to others based on the situation, risk, and credibility of the people involved. Don't withhold trust because there is risk involved.


Week 10:

Welcome Back.

We hope you are working on each of the 13 Behaviors of High Trust Leaders. Share with us your experiences.This week we will revisit Relationship Trust - Building, Extending, and Restoring Trust in Key Relationships

RELATIONSHIP TRUST - Building, Extending, and Restoring Trust in Key Relationships.The trustworthy leader knows how to build trust with others.

Use "Relationship Trust Builder" tool to help build trust with key relationships (refer to the participant guidebook page no. 21).


Week 11:


Hello Again.

With reference to our last email, we hope you have completed "Relationship Trust Builder" tool.Kindly share with us your experiences.

This week we will revisit Organizational Trust - Dramatically Increasing Your Team's Credibility.

ORGANIZATIONAL TRUST - Dramatically Increasing Your Team's Credibility.The trustworthy leader builds a credible team or organization.

Use "Organizational Trust Builder - Part 1 & Part 2" tool to identify the symbols and systems that create trust and distrust within your team. Refer to the Organizational Trust Builder (participant guidebook pages 24 and 25).


Week 12:

We sincerely hope that your journey with us and Inspiring Trust, so far, has been worthwhile.

Please feel absolutely free to write to us with your feedback and queries. We strive to make ourselves better and better and your feedback is paramount and valuable to us.

We sincerely wish you success in all your endeavour's.

In this beautiful journey to Inspire Trust, we leave you with an award winning video called "Burn Doctor"




http://www.franklincoveysouthasia.com/_asp/programfollowup/images/inspiringtrust/video/BurnDoctor/BurnDoctor.html

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