REGISTRATION GUIDE

January 31 - February 4, 2021Renaissance Orlando Sea World

WIND 2021

@WIND2021

Is a professional membership associationand annual conference, founded in 1999, tooffer education and industry insight torepresentatives from all facets of theproperty and windstorm insurance claimsindustry.

We are the only member association to bringtogether both defense and policyholderprofessionals to connect, learn, and engageon important topics in the industry.

WIND’s mission is to foster cooperationamong windstorm insurance professionalsregarding the application of insurance andclaims practices through education, training,and the encouragement of high ethicalstandards of conduct and professionalismamong its members.

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REGISTER NOWat events.windnetwork.com813.983.WIND

WIND Conference attendees arecomprised from all facets of thewindstorm claims industry, includingthose whose day-to-day responsibilitiesare directed toward windstorm andproperty insurance issues. You'll meetsenior to mid-level claims professionals,such as independent claims adjusters,staff and company adjusters, andattorneys representing both sides.

Claims adjusters (company, independent, public)

Claims investigators

Claims supervisors

Insurance Carrier personnel

Engineers

Forensic Accountants

General Contractors

Restoration and Construction Consultants

Mediators

Property insurance umpires

Industry consultants

Industry service providers

Governmental agency employees

Vendors

And more

events.windnetwork.com

WIND 2021 will be a jam-packed three days of

professional development, continuing education,

and networking events. New this year is a virtual

registration option!

You are invited to join a dynamic group of property

and windstorm claims professionals at the 22nd

Annual Windstorm Insurance Network Conference,

January 31 - February 4, 2021, at the Renaissance

Orlando Sea World.

Mingle, network, and discuss current trends, hot

topics, and recent developments in windstorm and

property insurance claims. PLUS, earn a year's

worth of continuing education credits during this

three-day event!

Nowhere else can you connect, learn, and engage

with representatives from both sides of the

industry. That is what sets apart and makes the

Windstorm Insurance Conference so unique.

WIND

2021

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Network with property insurance claims professionals(Last year, we had 1350 attend!)

Earn a year's worth of CE/CLE credits in all 50 states (whereapplicable) in just three days

Make connections and mingle with industry influencers

Pay affordable registration fees

Attend four nightly networking events

Stay current with more than 25+ breakout sessions on industry hottopics

Get credentialed with NFIP Adjuster Flood, WIND Appraiser, andWIND Umpire Certification

Enhance your claims software expertise with Simsol, Symbility, andXactimate trainings

See the latest industry products and services from WIND partnercompanies

Play "golf", eat, drink, and network at the WIND TopGolfCharity Tournament OR regular golf at Falcon's Fire Golf

Club

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As always, the Annual WIND Conference strives to offer a year'sworth of continuing education credits during our three-day event.

WIND has partnered with CEU Institute to offer CE, CLE, and CPEcredit for the following licenses and jurisdictions for up to 16.0

hours as determined by each Board:

Adjusters: National adjuster (independent, staff, and publicadjuster) credits

Agents: FL and TX accreditationAttorneys: National accreditation for all statesGeneral Contractors: FL, GA, TX accreditation

Engineers: FL, GA, TX accreditation

Certificates of completion will be provided approximately 30 daysafter the conference to those who comply with our attendance

verification processes.

Learn more about state CE offerings here:http://ceuinstitute.net/state-ce-requirements

Questions? Please contact WIND's CE Provider: CEU Institute at 407.324.0500

events.windnetwork.comREGISTER

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"The Hurricane Man"Josh MorgermanJoshua Morgerman is an American

businessman, storm chaser, and TV personalitybest known for his multitude of tropical cyclone

chases. Born in 1970, hedeveloped an interest in meteorology at an early

age. After graduating fromHarvard University in 1992, he co-founded the

digital advertising companySymblaze in 1999.

Admiral Thad Allen retired from the Coast Guardin 2010 as the 23rd Commandant. He currently

serves as the James Tyler Chair atthe Loy Institute for Leadership at the US Coast

Guard Academy. He is also aSenior Executive Advisor at Booz Allen Hamilton

and HudsonAnalytix where hesupports government and commercial clients in

cybersecurity, maritimesecurity, navigation systems, emergency response,

and crisis leadership. He isa nationally recognized expert in disaster response

and an advisor togovernment leaders on creating a unity of effort and

governing structures toaddress complex problems.

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A training program for property insurance umpires,the WIND Umpire Certification Program is the firstcurriculum devoted to training professionals whoserve as umpires in property insurance appraisals.The program is a valuable tool for those wanting tofurther their understanding of the appraisalprocess. Upon completion of the four-hourprogram, professionals are eligible to further theircredentials by becoming a WIND Certified Umpireby successfully meeting the strict guidelines andcriteria established by WIND.

WIND Appraiser Certification Program

WIND Umpire Certification Program

A training program for property insuranceappraisers, the WIND Appraiser CertificationProgram seeks to enhance the professionalism andethics of property insurance appraisers. Uponcompletion of the four-hour program, professionalsare eligible to further their credentials by becominga WIND Certified Appraiser by successfully meetingthe strict guidelines and criteria established byWIND.

WIND Appraiser Certification:Thursday, February 4Part 1 - 8:30 - 10:15 amPart 2 - 10:30 - 12:15 pm

WIND Umpire Certification:Wednesday, February 3, 2021Part 1 - 10:30 am - 12:15 pmPart 2 - 1:30 - 3:15 pm

WIND is working on a virtual optionfor a limited number of attendees inthe certification classes. In order tobe one of those allowed to attendvirtually, you must seek a waiverfrom in person participation bycompleting a waiver request. You willbe notified as to whether yourrequest is granted.

President's ReceptionSunday, January 31, 2021

6 - 7:30 pmJoin us for drinks and appetizers at a casual meet and greet

networking event.

Grand Opening Welcome ReceptionMonday, February 1, 2021

5 - 7 pmAs the Expo opens, come, meet, and mingle for happy hour with attendees and our WIND 2021 Exhibitor partners. Learnabout the latest products and services geared to the property

windstorm insurance claims industry.

Expo ReceptionTuesday, February 2, 2021

5:30 - 7:30 pmJoin colleagues in the WIND expo reception. Strollingentertainment will set the stage for the evening's event

featuring cocktails and light appetizers.

WIND Theme PartyWednesday, February 3, 2021

Join us for an epic night of heavy hors d'oeuvres, drinks,games, and prizes.

events.windnetwork.com

Attendance at all General SessionsAttendance at CE workshop breakout sessionsAdjuster and Attorney CE/CLE credits in all 50 states (where applicable)Numerous continuing education credits for multiple professional disciplinesThree days of group food and beverage functions: breakfasts, breaks, lunchesFour cocktail receptionsEntrance to the WIND Expo Trade Show

The annual WIND Conference is the most value-packed meeting in the property andwindstorm insurance claims industry. WIND's registration fee offers the most "bang foryour buck" and one of the most affordable registration rates to be found.

WIND 2021 registration fees include:

Member: Early $525 thru 11/20/20 & Late $625 thru 1/30/21 Non-Member: Early $625 thru 11/20/20 & Late $725 thru 1/30/21Non-Member + Membership: Early Only $600 thru 11/20/20

Faculty Presenters: $375

Spouse: $375

Join WIND for one year in this one-step and receive the discounted member registrationrate.

For WIND 2021 workshop presenters. Presenters must enter a discount code provided tothem to receive this special rate.

Good only for food and beverage functions and the morning keynote speakers. Fullregistration is required to attend workshops, earn CE credits, and receive conferencematerials. Note, the spouse registration category cannot be used for co-workers or anywork-associated friends or individuals. Spouse registrants will be verified and receive aspecial color-coded name badge designated for entry into the food and beverage functions,as well as the keynote speakers Tuesday and Wednesday mornings.

REGISTRATION FEES - IN PERSON CONFERENCE

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Cancellation Policy: Full refunds (less a $100 processing charge and any applicable credit card fees) will be made for cancellationsreceived by December 18, 2020. No refunds will be made after this date. A request for cancellations must be submitted in writingvia email to meetingplanner@windnetwork.com. Registrants who are unable to attend may send a substitute, change registrationto our virtual option, or upon approval, may credit their registration to the 2022 WIND conference.

events.windnetwork.com

Attendance at General SessionsAttendance at CE workshop breakout sessions (2,4, or 6 workshop options to choosefrom at each breakout session time period)Adjuster and Attorney CE/CLE credits in all 50 states (where applicable)Continuing education credits for multiple professional disciplinesQ&A for live sessionsVirtual connection opportunities with other attendeesGaming and prizes for engagement

The annual WIND Conference is being offered in a Virtual format for anyone who isunable to travel and meet with us in person. Workshop sessions will be live streamedand available for selection through the Virtual Registration track. Virtual registration canbe transferred to In-Person at any time and the fee paid credited towards the In Personfee.WIND 2021 registration fee includes:

Member: Early $275 thru 10/1/20 & Late $375 thru 1/30/21 Non-Member: Early $375 thru 10/01/20 & Late $475 thru 1/30/21

Cancellation Policy: Full refunds (less a $100 processing charge and any applicable credit card fees) will be made for cancellationsreceived by December 18, 2020. No refunds will be made after this date. A request for cancellations must be submitted in writing viaemail to meetingplanner@windnetwork.com. Registrants may change their registration without penalty to our in person option andpay the balance.

Cancellation Policy: Full refunds (less a $100 processing charge and any applicable credit card fees) will be made for cancellationsreceived by December 18, 2020. No refunds will be made aftftf er this date. A request for cancellations must be submitted in writing viaemail to meetingplanner@windnetwork.com. Registrants may change their registration without penalty to our in person option andpay the balance.

REGISTRATION FEES - VIRTUAL CONFERENCE

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events.windnetwork.com

WIND 2021 TopGolf Charity TournamentMonday, Feb. 1, 2021

At TopGolf, everyone is a golfer, noexperience is required. TopGolf is an

unforgettable experience of networkingand fun with competitive golf games,

climate-controlled playing "bays" similarto a bowling lane, food and drinks,connecting areas and multi-media

showcase of TVs, music, and more thatwill make you feel like you're at a party on

a golf driving range.

Sponsorship opportunities are available and werecreated with your networking in mind. Player

registration and TopGolf sponsor packages will beopen in October.

WIND 2021 Golf TournamentMonday, Feb. 1, 2021

For those of you who enjoy thetraditional game of golf on a

beautiful course, we will offer thisevent option as well.

5:00 – 6:00 pm Early Registration

6:00 - 7:30 pmPresident’s Reception n

11:30 am – 4:00 pmWIND TopGolf Event w/lunch OR Regular Golf

12:00 pmRegistration Open

1:00 - 3:00 pmSoftware Workshop Sessions:M1 Simsol – Part 1M2 Symbility – Part 1

3:00 - 5:00 pmSoftware Workshop Sessions:M3 Simsol – Part 2M4 Symbility – Part 2

4:30 – 5:00 pmWIND Faculty Meeting

5:00 - 7:00 pmExpo Open - Grand Opening Welcome Receptionn

7:00 amRegistration Open

7:30 - 8:30 amContinental Breakfast in Expo Hall

7:30 am - 4:00 pmWIND Expo Hall Open

8:30 - 9:45 amGeneral Session8:30 - 8:45 am - Welcome8:45 - 9:45 am Keynote Speaker: Admiral Thad Allen

9:45 - 10:15 amGathering Break in Expo Halln

IINNINIINI -N-N PP-P- EEPEPPEP RREREERE SSRSRRSR OOSOSSOS NNONOONO AAGGEEGEGGEG NNENEENE DDNDNNDN AADADDADIN-PERSON AGENDA10:15 am - 12:00 pmBreakout Workshop Sessions:T1 5-Hr. FL Law & Ethics: Curing the Epidemic ofUnlicensed Fraudulent Claims (Part 1 of 3)T3 CSI: Michael - A Mexico Beach Case Study of HurricaneWind & Storm Surge ClaimsT4 Effectively Mediating the First Party Property Cases byVideo ConferenceT5 Gulf Coast Case Law UpdateT6 Negotiating a Flood ClaimT7 Older Structure & Hidden RiskT8 Presentation of Expert Witness Testimony at Trial

12:00 - 1:15 pmNetworking Luncheon

1:15 - 3:00 pmBreakout Workshop Sessions:T9 5-Hr. FL Law & Ethics: 2021 Case Law & LegislativeUpdate (Part 2 of 3)T10 Avoiding the Numbers Game: Calculating the LossT11 Communication Strategies for SuccessT12 COVID-19: A Deep Dive into Coverage & IssuesAffecting Recovery for BI LossesT13 Hurricane Loss Challenges: Coverage, Adjusting,Engineering, & Building Codes IssuesT14 Large Loss: Window & Door AssessmentT15 Policy Construction, Interpretation, & Application inDaily Claims Handling - Back to BasicsT16 The Changing Appraisal Landscape: What are the TopTrends?

3:00 - 3:30 pmGathering Break in Expo Hall

3:30 - 5:15 pmBreakout Workshop Sessions:T17 5-Hr. FL Law & Ethics: Playing by the Rules:Understanding the Insurance Code (Part 3 of 3)T18 Appraisal: The Good, Bad, and Disinterested - APractical & Legal AnalysisT19 Adventures in Insurance Land: A Journey Down theFraud Rabbit HoleT20 Claims Handling Across State LinesT21 Engineering Review of Apparent SettlementProblems: Is it Really Settlement or Another Cause?T22 Recent Trends in First Party Bad Faith ActionsT23 Understanding & Adjusting Business Income ClaimsT24 Wind Damage to Commercial Flat Roofing Systems,Identification, Testing, & Estimating

5:30 - 7:30 pmExpo Reception3REGISTER

NOW

7:30 - 8:30 am Continental Breakfast in WIND Expo Hall

7:30 am - 2:00 pmWIND Expo Hall Open

WIND Registration Open

8:30 - 10:00 amGeneral Session8:30 - 9:00 am WIND Business Meeting9:00 - 10:00 amKeynote Speaker: Josh Morgerman

10:00 - 10:30 amGathering Break in Expo Hall

10:30 am - 12:15 pmBreakout Workshop Sessions:W2 Claims Handling Across State LinesW3 CSI: Michael - A Mexico Beach Case Study ofHurricane Wind & Storm Surge ClaimsW4 Gulf Coast Case Law UpdateW5 Large Loss: Window & Door AssessmentW6 Older Structure & Hidden RiskW7 WIND Umpire Certification (Part 1 of 2)W8 WIND Umpire RE-Certification (Part 1of 2)

12:15 - 1:30 pmNetworking Luncheon

1:30 - 3:15 pmBreakout Workshop Sessions:W9 Communication Strategies for SuccessW10 Curing the Epidemic of Unlicensed FraudulentClaim ActivityW11 Policy Construction, Interpretation, & Application inDaily Claims Handling - Back to BasicsW12 Presentation of Expert Witness Testimony at TrialW13 WIND Umpire Certification (Part 2 of 2)W14 WIND Umpire RE-Certification (Part 2of 2)W15 Understanding & Adjusting Business Income ClaimsW16 Wind Damage to Commercial Flat Roofing Systems,Identification, Testing, & Estimating

3:15 - 3:45 pmGathering Break

IINNINIINI -N-N PP-P- EEPEPPEP RREREERE SSRSRRSR OOSOSSOS NNONOONO AAGGEEGEGGEG NNENEENE DDNDNNDN AADADDADIN-PERSON AGENDA

7:30 - 8:30 amContinental Breakfast

8:30 am - 4:30 pmTH1 NFIP

8:30 - 10:15 amBreakout Workshop Sessions:TH2 WIND Appraiser Certification (Part 1 of 2)TH3 WIND Appraiser RE-Certification (Part 1 of 2)TH4 Avoiding the Numbers Game: Calculating the LossTH5 Hurricane Loss Challenges: Coverage, Adjusting,Engineering, & Building Codes Issues

10:15 - 10:30 amNetworking Break

10:30 am - 12:15 pmBreakout Workshop Sessions:TH6 WIND Appraiser Certification (Part 2 of 2)TH7 WIND Appraiser RE-Certification (Part 2 of 2)TH8 COVID-19: A Deep Dive into Coverage & IssuesAffecting Recovery for BI LossesTH9 Negotiating a Flood Claim

End of WIND 2021

3:45 - 5:30 pmBreakout Workshop Sessions:W17 Appraisal: The Good, Bad, and Disinterested - APractical & Legal AnalysisW18 2021 Case Law & Legislative UpdateW19 Adventures in Insurance Land: A Journey Down theFraud Rabbit HoleW20 Effectively Mediating the First Party Property Casesby Video ConferenceW21 Engineering Review of Apparent SettlementProblemsW22 Recent Trends in First Party Bad Faith ActionsW23 The Changing Appraisal Landscape: What are theTop Trends?W24 Xactimate

6:30 - 10:30 pmWIND Theme Party

10:15 am - 12:00 pmVirtual Breakout Workshop Sessions:

T1v 5-Hr. FL Law & Ethics: Curing the Epidemic ofUnlicensed Fraudulent Claims (Part 1 of 3)T3v CSI: Michael - A Mexico Beach Case Study ofHurricane Wind & Storm Surge ClaimsT4v Negotiating a Flood Claim

12:00 - 1:15 pm Lunch Break

1:15 - 3:00 pmVirtual Breakout Workshop Sessions:T5v 5-Hr. FL Law & Ethics: 2021 Case Law & LegislativeUpdate (Part 2 of 3)T6v  Avoiding the Numbers Game: Calculating the LossT7v  COVID-19: A Deep Dive into Coverage & IssuesAffecting Recovery for BI LossesT8v  Hurricane Loss Challenges: Coverage, Adjusting,Engineering, & Building Codes Issues

3:00 - 3:30 pm Break

10:30 am - 12:15 pmVirtual Breakout Workshop Sessions:W1v Claims Handling Across State LinesW2v Gulf Coast Case Law UpdateW3v  Large Loss: Window & Door AssessmentW4v  Older Structure & Hidden Risk**W5v  WIND Umpire Certification (Part 1 of 2)**W6v WIND Umpire RE-Certification (Part 1of 2)

12:15 - 1:30 pmLunch Break

1:30 - 3:15 pmVirtual Breakout Workshop Sessions:W7v  Communication Strategies for SuccessW8v  Policy Construction, Interpretation, & Applicationin Daily Claims Handling - Back to BasicsW9v   Presentation of Expert Witness Testimony at Trial**W10v WIND Umpire Certification (Part 2 of 2)**W11v WIND Umpire RE-Certification (Part 2of 2)W12v Understanding & Adjusting Business IncomeClaims

3:15 - 3:45 pmBreak

3:45 - 5:30 pm Virtual Breakout Workshop Sessions:W13v Effectively Mediating the First Party PropertyCases by Video ConferenceW14v Engineering Review of Apparent SettlementProblemsW15v Recent Trends in First Party Bad Faith ActionsW16v The Changing Appraisal Landscape: What are theTop Trends?

8:30 - 8:45 am - General Session - Welcome8:45 - 9:45 am Keynote Speaker: Admiral Thad Allen

9:45 - 10:15 am Breakn

3:30 - 5:15 pmVirtual Breakout Workshop Sessions:T9v 5-Hr. FL Law & Ethics: Playing by the Rules:Understanding the Insurance Code (Part 3 of 3)T10v Appraisal: The Good, Bad, and Disinterested - APractical & Legal AnalysisT11v Adventures in Insurance Land: A Journey Down theFraud Rabbit HoleT12v Wind Damage to Commercial Flat Roofing Systems,Identification, Testing, & Estimating

9:00 - 10:00 amKeynote Speaker: Josh Morgerman

10:00 - 10:30 am Break

8:30 - 10:15 amVirtual Breakout Workshop Sessions:**TH1v WIND Appraiser Certification (Part 1 of 2)**TH2v WIND Appraiser RE-Certification (Part 1 of 2)

10:15 - 10:30 amBreak

10:30 am - 12:15 pmVirtual Breakout Workshop Sessions:**TH3v WIND Appraiser Certification (Part 2 of 2)**TH4v WIND Appraiser RE-Certification (Part 2 of 2)

VIRTUALVIRTUAL AGENDAAGENDA

**WIND is working on a virtual option for a limitednumber of attendees in the certification classes. To beone of those allowed to attend virtually, you must seek awaiver from in-person participation by completing awaiver request. You will be notified if your request isgranted.

WIND Appraiser CertificationImportant: This is a two-part course and you must takeboth sessions.

The goal of this workshop is to prepare a professional toact as an appraiser in the appraisal process. The first partof the session will deal with ethics. The mechanics of theappraisal process will be discussed at length. Thisdiscussion will include everything from choosing anumpire, to how to bring the appraisal to a successfulconclusion, by either agreeing with the other appraiser orpresenting your position at the umpire meeting. The finalsession will address the ramifications of the statutes andcase law in the various states and how it impacts theappraisal process.

Faculty: John Voelpel, Voelpel Claim Service Inc.; Jon Doan,Claims Consultants Group; Peter Kapas, Onsite ClaimsService, Inc.; Javier Delgado, Merlin Law Group

After successful completion of this double-session workshop,the attendees are eligible to proceed to the next step and beincluded in the WIND Certified Appraiser Directory. A separateapplication and fee are required.

WIND Appraiser RE-CertificationImportant: This is a two-part course and you must takeboth sessions. This is intended for those who have alreadytaken the WIND Appraiser Class previously. WINDAppraiser's need to be RE-certified every three years.

This workshop is designed to provide an interactivelearning experience. Real-life scenarios will be utilized topromote discussion of the duties and responsibilities ofthe appraiser.

Faculty: John Voelpel, Voelpel Claim Service Inc.; Daniel J.Luby, Precision Advisors, LLC; Rami Boaziz, Stellar PublicAdjusting Services, LLC; Justin Whedbee, FrontierAdjusters; Javier Delgado, Merlin Law Group

After successful completion of this double-session workshop,the attendees are eligible to proceed to the next step and beincluded in the WIND Certified Appraiser Directory. A separateapplication and fee are required.

WIND Umpire CertificationImportant: This is a two-part course and you must takeboth sessions.

The purpose of this workshop is to prepare aprofessional to act as an umpire when appointed by theappraisers in the appraisal process. The panel will discussall aspects of being an umpire from the time of theinterview by the appraisers through signing an award.position at the umpire meeting. There will be specialemphasis on how to conduct an appraisal focusing onethics, procedural, and legal issues.

Faculty: John Voelpel, Voelpel Claim Service Inc.; Jon Doan,Claims Consultants Group; Janet Brown, Esquire; WayneTaylor, Mozely, Finlayson & Loggins, LLP

After successful completion of this double-session workshop,the attendees are eligible to proceed to the next step and beincluded in the WIND Certified Umpire Directory. A separateapplication and fee are required.

WIND Umpire RE-CertificationImportant: This is a two-part course and you must takeboth sessions. This is intended for those who havealready taken the WIND Umpire Class previously. WINDUmpire's need to be RE-certified every three years.

This workshop is designed to provide an interactivelearning experience. Real-life scenarios will be utilized topromote discussion of the duties and responsibilities ofthe umpire. Common issues and problems that oftenarise during an appraisal will be addressed, as well aseffective methods and techniques to facilitate anappraisal from beginning to conclusion. The workshopwill also include a discussion of ethical considerationsand changes in case law impacting the appraisal process.

Faculty: Art Newman, Belfor USA; Wayne Taylor, Mozely,Finlayson & Loggins, LLP; Janet Brown, Esquire; DickTutwiler, Tutwiler & Associates Public Adjusters

After successful completion of this double-session workshop,the attendees are eligible to proceed to the next step and beincluded in the WIND Certified Umpire Directory. A separateapplication and fee are required.

Simsol SoftwarePresenter: Danny Sutliff(Please note: Software training classes will not be certifiedfor CE)

Symbility SoftwarePresenter: James Williams(Please note: Software training classes will not be certifiedfor CE)

National Flood Insurance Program (NFIP)Presenter: David Serfass, NFIP TrainerThis multi-session program will update the current statusof claims handling of the National Flood InsuranceProgram policies and provide an opportunity forparticipants to renew or obtain certification foradjustment of flood claims. (NFIP Certification and CEcredits will be provided separately)

Xactimate Skill BuildingPresenter: Jeffrey Scott MillerThis course will concentrate on drawing the roof,specifically roof types, overbuilds, rafter locking, and multisloped elevations; creating the parapet wall; and exteriorelevations; creating the parapet wall; including how toquickly dimension exterior elevation for faster and moreprecise estimates.(Please note: Software training classes will not be certifiedfor CE)

5-Hour FL Law & Ethics Class (Must Take All 3 Parts)

Part 1 - Curing the Epidemic of UnlicensedFraudulent ClaimsPresenter: Kenneth Shriberg, The Adjusters Group, LLPCo-Presenter: Adrian Neiman Arkin, Mintz Truppman; JohnMinor, Complete General Contractors; Dennis Frantzman,Southeast Law Group

Part 2 - 2021 Case Law and LegislativeUpdatePresenter: Michael Cassel, Cassel & Cassel, P.A.Co-Presenters: Amy Boggs, Boggs Law Group;Fred Zinober, Zinober Diana; John Riordan, KellyKronenberg

Part 3 - Playing by the Rules: Understandingthe Insurance CodePresenter: Gina Clausen Lozier, Berger Singerman, LLPCo-Presenters: Luis R. Esteves, Jansen/AdjustersInternational; David Alvarez, Engle Martin; ChristopherCooper, Esquire, Chartwell Law

REGISTER

NOW

**WIND is working on a virtual option for a limited number ofattendees in the WIND Umpire & Appraiser certificationclasses. In order to be one of those allowed to attend virtually,you must seek a waiver from in person participation bycompleting a waiver request. You will be notified if yourrequest is granted.

2021 Case Law and Legislative UpdatePresenter: Michael Cassel; Cassel & Cassel, P.A.Co-Presenters: Amy Boggs; Boggs Law GroupFred Zinober; Zinober DianaJohn Riordan; Kelley Kronenberg

Laws are constantly changing. Legal opinions and legislativeamendments create a maelstrom of new information whichcan affect the handling of property damage claims.  Let ourpanel help you weather the storm.

 Adventures in Insurance Land: A JourneyDown the Fraud Rabbit HolePresenter: Kelly Fantetti; Stockham Law GroupCo-Presenters: Jennifer Barnes; United Property & CasualtyInsurance CompanyHazel Turner Plyer; Andrews, Biernacki, Davis

This presentation will explore facts and issues that raise redflags of potential fraud for insurance carriers. We will discussSIU departments investigating potential fraud, and how publicadjusters can avoid triggering a potential fraud investigation. We will also explore how claims of fraud often play outthroughout the course of litigation.

Appraisal - The Good, Bad, and the"Disinterested"- A Practical and Legal AnalysisPresenter: Robert Kingsford; Alfano Kingsford, P.A.Co-Presenters: Christopher Goodrum; Alfano Kingsford, P.A.Hans Kennon; Morgan & MorganHenry Diaz; Precision Claim Associates

Speakers will address the cutting edge issues involvingappraisal in Florida, including the recent case law on the"disinterested" requirement for appraisers and umpires. Thediscussion will include DFS Mediation notice requirements,appraisals with AOB vendors, demands and motions toCompel appraisal and responses thereto, whether insureds orvendors are entitled to recover attorney's fees and post-appraisal coverage issues and litigation. Practical examples ofeach problem area will be covered from both the insurancecompany perspective and insured/vendor perspective.

Avoiding the Numbers Game “Calculating theLoss”Presenter: Christopher Petersen; VeriskCo-Presenters: Terry Flenniken Jr; TFCC, Inc.Daniel J Rheaume; Welt & Rheaume, P.A.Timothy Wieneke; Weineke Insurance Consulting

This presentation will highlight all sides of the claim processwith an emphasis on calculations. We will focus on themethods for quantifying damages, and supporting theestimate through line items, notes, photos, and depreciation.We envision this panel being a fun, interactive discussion ofthe approaches, pitfalls, challenges, and capabilities tocomplete their jobs and service the policyholder. Claims Handling Across State LinesPresenter: Melissa Sims; Berk, Merchant & Sims, PLCCo-Presenters: Meghan Moore; Weisbrod Matteis & CopleyPLLCKathleen Spinella; AIGClaim Morrison; Morrison & Morrison, Inc. This workshop will take participants through claims handlingacross state lines from the mountains of Colorado, past theplains of Texas, down Florida’s coastline, and to the island ofPuerto Rico.

Communication Strategies for SuccessPresenter: Donna Stockham; Stockham Law GroupCo-Presenters: Jerry Albrecht; Albrecht Mediation ServicesPatrick McCrink; ASI Insurance GroupDick Tutwiler; Tutwiler Public Adjuster

The business of claims is conducted through words. From thefirst notice of loss, the assignment of a claim, the investigationof coverage, the negotiations, and ultimately, the settlement,all turn on oral and various forms of written words.Unquestionably, words can make the difference in thesuccess or failure of your goals in dealing with mattersassigned to you by your principals, clients, and others whohave given you responsibility to act on their behalf. Thiscourse will discuss effective communication strategies that willlead to greater success for you and your clients.

REGISTER

NOW

COVID-19: A Deep Dive Into Coverage and IssuesAffecting Recovery For BI LossesPresenter: Hugh Lumpkin; Reed Smith, LLPCo-Presenters: Jill Dalton; AonRonald L. Kammer; Hinshaw & Culbertson, LLPJohn Ellison; Reed Smith, LLP The global pandemic has caused trillions of dollars in losses, billionsin this country alone. While governmental solutions may ultimatelybe the answer, those solutions lie in the future requiring that peopleand businesses seek financial relief from their insurers. Litigation hasalready erupted around the country as policyholders and insurersstake their positions, a battle the early results of which will inform inthis seminar, and the working relationship of the industry, both onCOVID recoveries, but analogous claims. The panel is comprised ofexperts on these issues from both sides of the dispute.

Curing The Epidemic of Unlicensed FraudulentClaim ActivityPresenter: Kenneth Shriberg; The Adjusters Group, LLCCo-Presenters: Adrian Neiman Arkin; Mintz TruppmanJohn Minon; Complete General ContractorsDennis Frantzman; Southeast Law Group

Policyholders are bombarded with an assault of unlicensed activityby roofers, contractors, and "loss consultants" after a loss. Theseindividuals often perform shoddy repairs, illegally adjust claims, overcharge, and very often, over promise and under deliver, or takethe money and run.  All of these activities are anti-consumer andfraudulent. This educational course will help licensees identify andreport fraudulent unlicensed activity for the benefit of the insuringpublic and those professionals who obtain and maintain properregulatory required licenses. The panel will consist of licensedprofessionals, legal counsel, and representatives from regulatoryagencies to help guide attendees through a checklist of unlicensedanti-fraud best practices in claim handling.

CSI: Michael – A Mexico Beach Case Study ofHurricane Wind and Storm Surge ClaimsPresenter: Howard Altschule; Forensic WeatherConsultantsCo-Presenters: Larry Bache; Merlin Law GroupHeather Fleming; Traub LiebermanGreg Kaszas; GRK Consulting Services

The number of hurricane wind and storm surge claimscontinue to increase as more land-falling hurricanesaffect the U.S. coastlines. Isaias, Irma, Michael, Harvey,Florence, Laura, and others have resulted in billions ofdollars in damages.  With recent storms reigniting windversus water debates, this has become a hot topic onceagain. More than ever, insurance carriers, engineers, andattorneys need reliable weather data and storm surgeinformation to help resolve claims.  Whether it's in theclaims stage or in litigation, accurate information fromreliable sources and reliable experts has proven to beinstrumental.  To prove causation or theories of liability,attorneys and insurance adjusters have found greatsuccess recently in obtaining reliable, hour-by-hourweather information and timelines to help prove a case.   We will use a Hurricane Michael case study involving aWind versus Storm Surge case in Mexico Beach, Floridato demonstrate the proper way to investigate and build acase, no matter which side of the fence a professional ison.  New technological advances help meteorologistsdetermine the timing of the highest winds each hour,how the storm surge heights built each hour, and if oneor both affected the property and when.  Examples ofthe kinds of data used by meteorologists (Surfaceobservations, mesonets, storm reports, storm surge andwater sensors, Doppler radar) and the industry-acceptedmethodologies to make these determinations will beaddressed.  We will also discuss how adjusters andengineers use this data to corroborate their findings andobservations.  Engineering examples from this case andothers will be discussed and how engineers cancorroborate their visual findings to the weather data. For attorneys, the use of public adjusters, insuranceadjusters, engineers, and meteorologists will bediscussed and how they each play a role in documentingand supporting a claim or lawsuit.  Recent issuesinvolving case law and the Daubert Standard will bediscussed and how it has been applied in recent cases.REGISTER

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Effectively Mediating First Party PropertyCases by Video ConferencePresenter: Eric Kleinman; K&A MediationCo-Presenters; Lenox Godfrey, FIGAHugh Connolly; Stone, Glass & ConnollyValerie Chavin; Chavin Mitchell Shmuely

You can more effectively mediate your windclaims.  Present more effectively, prepare moreeffectively, communicate more effectively and employmore effective strategies to help you accomplishyour goals, gain credibility with your client andadversaries, and, build relationships.  While the toolsmay be a bit different when mediating over Zoom, youcan mediate as effectively over a remote format as youcan in person.

Engineering Review of ApparentSettlement Problems: Is it ReallySettlement or Another Cause?Presenter: Hal Cain; Cain and Associates Engineers andConstruction, Inc.Co-Presenters: Larry Evers; Florida Farm BureauLarry Nobles; Senior Geotechnical EngineerTed Taylor; Kaleb Blake Company LLC

The workshop will review types of apparent settlementor soil heave and review of the appearance of thedamage that looks like settlement or heave.  Questionswill be answered: What has really caused thesettlement, and how is it explained to the insurancecompany and to the insured risk, to be believable? Istesting needed, and if so, what kind of testing? Whatkind of damage can the settlement cause?

Gulf Coast Case Law UpdatePresenter: Christina May Bolin; Christian & Small, LLPCo-Presenters: Susan Harwood; Kaplan ZeenaNicole Vinson; Merlin Law Group

A case by case update from AL, MS, LA, and Texaspresented in a fun and engaging way.

 

Hurricane Loss Challenges: Coverage,Adjusting, Engineering, and Building CodesIssues Answered!Presenter: Scott Dutton; Dutton Law Group, PACo-Presenters: Sean Tobe; Brown & Brown InsuranceMichael Batcho; Michael C. Batcho, Inc.Ron Haynes; Christopher Ligori  &  Associates

The presentation will cover various aspects ofhomeowners and commercial coverage challenges,both before and after hurricane loss, presented by adefense attorney,  a policyholder's attorney,and an insurance policy specialist. It will also coverproper adjustment of hurricane losses, as well asevaluation of causation, damages, and buildingcode issues  to be addressed by  an experiencedadjuster/trainer and engineer.

Large Loss - Window and Door AssessmentPresenter: Anthony Tinelli; Tinelli Fernandez, PLLCCo-Presenters: Dr. Shane M. Palmquist, Ph.D.,P.E.; Vindue LabsFrederick "Beau" Kron; Kron Insurance ServicesKathleen Rogers; Smith Bigman Brock

As recent hurricanes have taught us, large lossesinclude the replacement of windows and doorsthroughout commercial residential buildings.  Theinclusion of this element of damage normallycomprises a large percentage of the overall damagesbeing claimed.  Windows and doors are oftentimes amajor point of contention that is contested. Unfortunately, these items are negotiated andconceded because of the approach taken during theinvestigation of the claim.  This presentation is intended to address damageassessment and causation which includes engineeringand construction principles.  The panel will consist ofengineers, contractors, and attorneys who assist policyholders and insurers.  The proposed format will be around table discussion, which includes a moderatorwho will ask several questions to ensure a concise andfocused session. 

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Negotiating A Flood ClaimPresenter: Curtis Hutchens; CHMediationCo-Presenters: Taylor Ryan; Freeborn PetersSusan Sajadi; Wesibrod, Matteis & CopleyScott Holmes; Wright National Flood Company The panel will explore the many misconceptions andchallenges involved in presenting a flood claim fromthe perspective of what happens during the mediationof a F.E.M.A, private, or surplus lines flood policy.Speakers will review the federal statutory backgroundof the N.F.I.P. policy and the specific hurdles that mustbe overcome to achieve the best possible recovery.The panel will also discuss the significant differencebetween a N.F.I.P policy and private or surplus lines.

Older Structures and Hidden RiskPresenter: John Mercedes; Fast Claim Consultants, IncCo-Presenters: Charles Baker; Peninsula InsuranceBureauAndy Rock; The Rock GroupTy Tyler; Tyler & Hamilton, P.A.

This type of claim is very unique. It's a property thatwas insured under an umbrella policy. The home wasbeing renovated at the time and was nearing thefinal phase of completion when disaster struck andeverything came to a abrupt halt due to the collapse ofthe roof, then a subsequent shift of the load-bearingwalls. The home was a risk to the neighborhood and aclear risk of liability to the owner and the City of Tampawanted the structure condemned.

Presentation of Expert Witness Testimonyat TrialPresenter: Michael Higer; Berger SingermanCo-Presenters: Paul Beers; GCI

The speakers will discuss direct examination of anexpert witness, cross-examination of an expertwitness, and the Daubert argument for and  againstthe allowance of expert testimony.

Playing By the Rules: Understanding theInsurance CodePresenter: Gina Clausen Lozier; Berger Singerman LLPCo-Presenters: Luis R. Esteves; Jansen/AdjustersInternationalDavid Alvarez; Engle MartinChristopher Cooper, Esquire; Chartwell Law This course will provide attendees with anunderstanding of what the insurance industry isfounded on by presenting an overview of the rulesgoverning insurance companies, insureds. andinsurance claims, as outlined in the Florida and TexasInsurance Codes. The workshop will focus on how tounderstand these rules and their application tofacilitate a professional and fair resolution of theclaim. The course will discuss examples and scenarioswhere different statutes and rules come into play anda discussion will be held as to the applicability of eachof these rules and regulations to the fictionalscenarios. The course will satisfy Parts I and II of theregulatory awareness and licensing sections of thecontinuing education ethics requirements for licensedadjusters pursuant to Florida Statute. The content ofthe course will address all lines of insurance for whichexamination and licensure are required by Fla. Stat.Sec. 626.2815.

Policy Construction, Interpretation, &Application in Daily Claims Handling -Back to the BasicsPresenter: Karl Bach; Synthesis Solutions, Inc.Co-Presenters: Kurt Keefer; Goede, Adamczyk,DeBoest & Cross, PLLCDavid Salmon; Groelle & Salmon, PA

Discussion will focus on proper policy constructionand interpretation; application of the policy terms andconditions to the claims investigation, documentation,and settlement process; and more detailed analysisand discussion of specific post-loss duties andobligations.

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Recent Trends in First Party Bad FaithActionsPresenter: Arya Li; Ver Ploeg & MarinoCo-Presenters: Paul Nettleton; Carlton FieldsGeorge Keys; Keys Claims Consultants, LLC

The panel will present different perspectives regardingrecent trends in first-party bad faith actions, includingthe requirements for filing Civil Remedy Notices,procedure, and damages recoverable.

The Appraisal Landscape – What Are theTop Trends?Presenter: William Merlin; Merlin Law GroupCo-Presenters: Steven Badger; Zelle, LLPJonathon Held; J.S. Held Engineering Services Discussion and debate on current issues, that ariseduring the appraisal process, will be discussed. Theclass is designed to inform attendees of recent caselaw and trends in the use of appraisal in propertydamage claims and how to ethically handle appraisals.Learning from this presentation will aid in processingclaims in the future.

Understanding and Adjusting BusinessIncome Claims: Policy Considerations andAdjustment MechanicsPresenter: William Collum; Butler Weihmuller KatzCraig LLPCo-Presenters: Mike Giasi; Giasi Law, P.A.Patrick H. Garrett; Garrett Claims GroupKristine Elkind; Matson, Driscoll & Damico LLP

This presentation aims to give the professional asolid foundation for understanding and adjustingbusiness income claims. We will discuss variousbusiness income provisions prevalent in windstormclaims, along with associated adjustment issues andinsight from industry professionals. Topics, such asunderstanding who and what is covered under acommercial policy, potential exclusions/limitationsapplying to business income claims, and adjustmentmechanics, featuring insurer and insuredadjustment professionals addressing their advicefrom years of commercial claim experience, will bediscussed. 

Wind Damage to Commercial Flat RoofingSystems, Identification, Testing, andEstimatingPresenter: Tara Stone; Your Private Adjuster Inc.Co-Presenters: Ed Badiu; CEBBLarry Mccallister; LBJ ConstructionJeremiah Kiefer; DEFT Group Hurricane Michael caused damage to high rise flatroofing systems down the coast of Panama CityBeach. In looking back on lessons learned during thisCat 5 hurricane, we saw adjusters are not as familiarwith these roofing systems and it is harder to identifydamages were overlooked by adjusters andpresented estimating challenges.  This classreviews flat roof material identification, decking andunderlayment makeup, identification of winddamage, different types of testing, and what thosetests discover. The panel will review how to properlyestimate these roofing types, building, andenergy code considerations and how to determinewind load requirements. We will have the actualphotos and damage and roof installation in process.The panel will review and debate different Xactimatelines code that could be considered to allow forcorrect and compliant installation.

 

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Renaissance Orlando SeaWorld6677 Sea Harbor Drive

Orlando, FL 32821

Complimentary internet in guest rooms and hotel public space.Complimentary self-parking for overnight hotel guests. Day guests will be at the2021 daily parking rate with in and out privileges.Complimentary entrance to fitness center for overnight guests

DISCOUNTED RATES FOR WIND 2021 CONFERENCE ATTENDEES

Deadline to book is January 8, 2021.

WIND 2021 Conference standard rooms start at $220 for single/double plus currenttaxes at 12.5 percent.

Our special rate will be offered three days prior and three days after the meetingsubject to availability of rooms at the time of the reservation. You may alsoupgrade to other room types for an additional cost.

MARRIOTT'S COMMITMENT TO CLEAN

ExhibitSponsor

Booth Space Packages

INTERESTED IN JOINING OUR WIND TEAM?

Sponsor Packages

Regular Booth$1750

Prime Booth$1995

Booths are 8'x10', pipe anddraped spaces and include a

6' table, 2 chairs,wastebasket, and two

complimentary fullconference registrations.

Bronze: $875Silver: $1875Gold: $2875

Platinum: $3875Exclusive: $4875Keynote: $12,000

Too many benefits to list here areincluded for all levels or sponsorship.

The number of full complimentaryregistrations vary according to the

sponsor level. For the full list ofsponsor benefits, visit the website.

PresidentKen Gilvary, PE, Revision Engineering Inc.

First Vice PresidentMelissa Sims, Esquire, Berk, Merchant & Sims, PLC

Second Vice PresidentChristina May Bolin, Esquire, Christian & Small LLP

SecretaryCharlie Baker, AIC, Peninsula Insurance Bureau

TreasurerDavid Cowheard, CPA

Cowheard, Singer and Company, P.A.

Executive DirectorMarty Streeper, Windstorm Insurance Network, Inc.

WIND BOARD OF DIRECTORS

WIND Directors

Michelle Bratcher, ASI/Progressive InsuranceMichael Capilli, Metro Public Adjustment, Inc.

John Carroll, Jr. PE, Twenty First Century Engineering Corp./JS HeldLori Flenniken, Florida Intracoastal Underwriters, Ltd.

Illon Kantro, Esquire, Berk, Merchant & Sims, PLCGina Clausen Lozier, Esquire, Berger Singerman LLP

Tara Stone, Your Private Adjuster, LLCDonna DeVaney Stockham, Esquire, Stockham Law Group, P.A.

Rick Tutwiler, P.C.L.S, Tutwiler & AssociatesNicole Vinson, Equire, Merlin Law Group

Jay Voelpel, CPCU, AIC, CJW/Sedgwick CompanyBrent Winans, Clear Advantage Risk Management

2021 Conference Planning CommitteeChair

Michelle Bratcher, ASI/Progressive Insurance

Committee MembersIllon Kantro, Esquire, Berk, Merchant & Sims, PLC

Gina Clausen Lozier, Esquire, Berger Singerman LLPJustin Whedbee, Frontier Adjusters

Bethany Beccue, Katie Murphy, & Katie Mical, Progressive HomeJeremiah Kiefer, Deft Claims

Dan Rheaume, Welt & Rheaume, P.A.Ted Taylor, Kaleb Blake Company, LLC

Howard Altschule, Forensic Weather Consultants, LLCRichard Hunter, Hunter Claims Public Adjusters

David C. Neuhaus, Insurance Claims Unlimited, Inc.

Meeting Management Group, WIND Meeting Planner

2020 - 2021WIND

Officers

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