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Strengthening the Queensland Residential Care Workforce – Minimum Qualification Standards Information Sheet UPDATE released October 2021 v8 The Minimum Qualification Standards (MQS) for all residential care staff and their direct supervisors working in Queensland (QLD) took full effect on 1 January 2019. Minimum Qualification Standards* All residential care staff and their direct supervisors employed by licensed residential care services must: hold or be enrolled in and working towards a recognised relevant qualification (Refer to Appendix 1). Staff may be enrolled as part of their recruitment process with the residential care service provider but must be enrolled prior to commencing any unsupervised direct care work with children and young people; for those staff currently enrolled, obtain the qualification within the timeframes determined by the relevant training authority; and complete the online Hope and Healing Framework Foundational Training prior to commencing unsupervised direct care work with children and young people. *Note, as part of the Department of Children, Youth Justice and Multicultural Affairs (DCYJMA) response to the COVID-19 pandemic, some easing of the MQS requirements are available to funded residential care providers. For more information, providers should speak to their contract officer. Licensed Residential Care Licensed residential care is provided at a premises (not a carer’s own home) that is owned or leased for the specific purpose of accommodating children and young people in care. Licensed residential care services are delivered by non-government organisations, funded by DCYJMA and licensed under the Child Protection Act 1999. Services in scope include residential care services, supported independent living services, therapeutic residential care services and individual care arrangements to meet the specific care needs of children and young people. For the purposes of the MQS, Safe Houses are not considered a licensed residential care service. Residential Care Staff The MQS will apply to all residential care staff and their direct supervisors, including agency staff, employed by organisations providing licensed residential care services in QLD, other than those persons employed, contracted or volunteering to provide services to children and young people that do not involve the provision of care or supervision of direct care staff. Staff, such as allied health professionals, Elders and advocates, are excluded from the MQS. Unsupervised Work Unsupervised work refers to any type of work with children and young people were a staff member is not accompanied by either a direct supervisor or another staff member who is employed at a higher level and meets the MQS. Relevant Training Authority Refers to Australian universities, TAFEs and registered training organisations.

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Strengthening the Queensland Residential Care Workforce – Minimum Qualification Standards Information Sheet UPDATE released October 2021 v8

The Minimum Qualification Standards (MQS) for all residential care staff and their direct supervisors working in Queensland (QLD) took full effect on 1 January 2019.

Minimum Qualification Standards* All residential care staff and their direct supervisors employed by licensed residential care services must:

hold or be enrolled in and working towards a recognised relevant qualification (Refer to Appendix 1). Staff may be enrolled as part of their recruitment process with the residential care service provider but must be enrolled prior to commencing any unsupervised direct care work with children and young people;

for those staff currently enrolled, obtain the qualification within the timeframes determined by the relevant training authority; and

complete the online Hope and Healing Framework Foundational Training prior to commencing unsupervised direct care work with children and young people.

*Note, as part of the Department of Children, Youth Justice and Multicultural Affairs (DCYJMA) response to the COVID-19 pandemic, some easing of the MQS requirements are available to funded residential care providers. For more information, providers should speak to their contract officer. Licensed Residential Care Licensed residential care is provided at a premises (not a carer’s own home) that is owned or leased for the specific purpose of accommodating children and young people in care. Licensed residential care services are delivered by non-government organisations, funded by DCYJMA and licensed under the Child Protection Act 1999. Services in scope include residential care services, supported independent living services, therapeutic residential care services and individual care arrangements to meet the specific care needs of children and young people. For the purposes of the MQS, Safe Houses are not considered a licensed residential care service. Residential Care Staff The MQS will apply to all residential care staff and their direct supervisors, including agency staff, employed by organisations providing licensed residential care services in QLD, other than those persons employed, contracted or volunteering to provide services to children and young people that do not involve the provision of care or supervision of direct care staff. Staff, such as allied health professionals, Elders and advocates, are excluded from the MQS. Unsupervised Work Unsupervised work refers to any type of work with children and young people were a staff member is not accompanied by either a direct supervisor or another staff member who is employed at a higher level and meets the MQS. Relevant Training Authority Refers to Australian universities, TAFEs and registered training organisations.

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Compliance with Minimum Qualification Standards

At recruitment, applicants who are applying for a position as a residential care worker, who do not hold a recognised or preferred qualification listed in Appendix 1, are required to:

enroll in the preferred or a recognised relevant qualification and attain the qualification within the timeframes determined by the relevant training authority; or

seek recognition of prior learning against the preferred or a recognised qualification and finalise assessment within the timeframes determined by the relevant training authority ; or

seek assessment of a qualification gained overseas (see below) prior to commencing employment and provide evidence of equivalency within six months of commencing work. If equivalence is not granted, a recognised qualification must be completed within nine months of a decision not to grant equivalence.

Preferred qualification A Certificate IV in Child, Youth and Family Intervention (Residential Care) is the preferred qualification for residential care staff who do not hold a recognised qualification as the skills and knowledge required are most relevant to the residential care setting.

Timeframes for completion of qualification Staff must obtain the qualification within the timeframes determined by the relevant training authority (this may include part-time arrangements as determined by the relevant training authority). In extenuating circumstances (for example where workers are on extended leave) the timeframe for completion can be extended for a reasonable period. An individual learning plan should be in place to identify the expected timeframe for completion, based on the staff member’s needs.

Recognition of prior learning Residential care staff who hold a qualification not listed in Appendix 1, or who have relevant experience, may utilise recognition of prior learning processes in accordance with a relevant training authority’s requirements to enable their previous training and/or work experience to be considered for the purpose of gaining credits towards the qualification.

Assessment of overseas qualifications (including New Zealand qualifications) The QLD Government’s Overseas Qualification Unit (OQU) provides free general academic assessments of higher education and post-secondary school technical and vocational qualifications for QLD residents. Assessments are based on guidelines developed by the Australian Government and expressed in Australian Qualifications (AQF) terms. For further information on applying for an assessment, contact the department through the OQU webpage, telephone 1300 369 935 or email [email protected].

Other relevant qualifications For other Australian qualifications not listed in Appendix 1, organisations wishing to have qualifications assessed as relevant can refer to the nationally recognised training search website (Training.gov.au) to determine currency and equivalency of Certificate IV and Diploma level qualifications consistent with the recognised qualifications in Appendix 1. If an organisation assesses an Australian qualification as having the same components as any qualification listed in Appendix 1, the organisation’s human resource (HR) manager can document their justification for approval on the staff member’s HR file which will need to be made available to auditors upon request. Due to qualifications being superseded over time, new qualifications emerging, and differences across states, DCYJMA recognises this process as appropriate, however, clear internal processes should be well documented. Organisations can email the Non-Family Based Care and Tertiary Support team, Investment and Commissioning, DCYJMA, at [email protected] should further assistance be required. Refer to Appendix 3 for further guidance.

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Appendix 1 Recognised qualifications While residential care specific vocational pathways are critical to the development of the workforce, it is recognised that residential care staff with qualifications in related disciplines bring knowledge, skills and experience that also provide a solid foundation for achieving outcomes for children and young people experiencing vulnerability. The table below outlines the qualifications that are recognised as meeting the MQS.

Minimum Qualification Standards for Residential Care Staff in QLD

Preferred Qualification

Certificate IV in Child, Youth and Family Intervention (Residential Care) Additional Mandatory Training - Hope and Healing online Framework Foundations Training While the recognised qualifications support a number of skills relevant to residential care work, completion of additional mandatory training ensures a consistent baseline of skills and knowledge across the workforce.

Recognised Qualification

Certificate IV Alcohol and Other Drugs Community Development Community Services

Community Welfare Disability Aboriginal and/or Torres

Strait Islander Primary Health Care

Youth Justice Youth Work Mental Health

Additional Mandatory Training - Hope and Healing Foundational Training E-Learning Modules

Diploma Aboriginal and Torres Strait Islander

Education Aboriginal and/or Torres Strait

Islander Primary Health Care Alcohol and Other Drugs Applied science (Community and

Human Services) Behavioural Science Child, Youth and Family Intervention Children Services

Community Development Community Sector

Management Community Services Community Services

Coordination Community Welfare and

Development Community Welfare Work Counselling

Crime and Justice Studies or Justice Studies

Early Childhood Education and Care

Mental Health Nursing Psychology Secure Services Youth Justice Youth Work Additional Mandatory Training - Hope and Healing Foundational Training E-Learning Modules

Degree (Australian Qualification Framework Level 7) Aboriginal and Torres Strait

Islander Advocacy Alcohol and Other Drugs Allied Health Applied Social Science or Arts

- Psychology or Criminology Behavioural Sciences Child and Family Studies Community Development Community Welfare

Community Services Counselling Criminology Disability Education Health Science Human Services Justice (Policy) Mental Health Nursing

Nursing & Midwifery Occupational Therapy Paramedic Science Psychology Psychological Science Social Work Speech Pathology Youth Justice Youth Work & Youth Studies Youth Work

Additional Mandatory Training - Hope and Healing Foundational Training E-Learning Modules

Other Qualifications Graduate Certificate / Post Graduate Diploma / Masters in the following disciplines: - All Psychological Studies Clinical Child and Adolescent

Studies Counselling

Criminology Education Health Promotion Positive Psychology

Nursing and/or Mental Health Nursing

Social Work Teaching/Education

Additional Mandatory Training - Hope and Healing Foundational Training E-Learning Modules

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Appendix 2 Implementation requirements The following table outlines the implementation requirements for individual employment types.

Employment type Minimum Qualification Standards Hope and Healing

Foundation Training e-learning modules

Full time, part time and casual staff employed by the non-government organisation

Hold or be enrolled in and working towards a recognised relevant qualification. For those staff currently enrolled, they must obtain the qualification within the timeframes determined by the relevant training authority, unless exempted due to extenuating circumstances. Staff can be enrolled as part of their recruitment process with the residential care service provider but must be enrolled prior to commencing any unsupervised direct care shifts.

Must complete all modules prior to unsupervised direct care of young people.

Supervisor Hold or be enrolled in and working towards a recognised relevant qualification if they supervise residential care staff or work directly with young people. For those staff currently enrolled, they must obtain the qualification within the timeframes determined by the relevant training authority, unless exempted due to extenuating circumstances.

Must complete all modules prior to unsupervised/direct care of young people.

Part time/Casual staff employed by the non-government organisation after 1 January 2019 (with exception of highly irregular, urgent emergent engagement of individuals)

Hold or be enrolled in and working towards a recognised relevant qualification. For those staff currently enrolled, they must obtain the qualification within the timeframes determined by the relevant training authority, unless exempted due to extenuating circumstances. Staff can be enrolled as part of their recruitment process with the residential care service provider but must be enrolled prior to commencing any unsupervised direct care shifts.

Must complete all modules prior to unsupervised/direct care of young people.

Staff engaged through a labor hire company

Hold or be enrolled and working towards a recognised relevant qualification. For those staff currently enrolled, they must obtain the qualification within the timeframes determined by the relevant training authority, unless exempted due to extenuating circumstances. Staff can be enrolled as part of their recruitment process with the residential care service provider but must be enrolled prior to commencing any unsupervised direct care shifts.

Must complete all modules prior to unsupervised/direct care of young people.

Staff recruited to support a time-limited Immediate Needs Placement and Support Arrangement funded from Child Related Costs – Placement and Support (CRC- PaS) after 1 January 2019 and within Child Safety Licensing (CSL) requirements

Must hold or be enrolled in and working towards a minimum qualification within six weeks of placement commencing. Note – new Business Rules for Individualised Placement and Support packages are being piloted in a range of locations throughout QLD with implementation expected from April 2019.

Must complete all modules within six weeks of placement commencing.

Placements outside of scope of CSL requirements

Placements outside of scope of CSL requirements will not be required to hold or be working toward a minimum qualification but must have other safeguards in place.

Not required to complete modules for these placements.

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Appendix 3 Process to seek further assistance from the Department of Children, Youth Justice and Multicultural Affairs Organisations can email the Non-Family Based Care and Tertiary Support team, Investment and Commissioning, DCYJMA, at [email protected] should further assistance be required in determining if a residential care worker applicant meets the MQS guidelines. Please note the following process:

1) The Non-Family Based Care and Tertiary Support team is unable to accept direct email requests from residential care worker applicants.

2) The organisation is required to provide the Non-Family Based Care and Tertiary Support team with a clear rationale regarding their assessment and justification as to why the applicant meets the necessary MQS guidelines and that their qualification is similar to the Certificate IV in Child, Youth and Family Intervention (Residential Care). The organsiation is required to provide the following completed table which should be used as a guide to record the subjects /units that are comparable to the required certificate.

3) Please include the applicant’s name in the subject heading of the email.

Cert IV in Child, Youth and Family Intervention (Residential Care)

Name:

Qualification(s): Overview Refer to TAFE QLD for further detail and guideline. Core units Applicant’s qualification(s) units/

subjects– assessed by the organisation

CHCCCS006 - Facilitate individual service planning and delivery CHCCOM002 - Use communication to build relationships CHCDEV001 - Confirm client developmental status CHCDIV001 - Work with diverse people CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCLEG001 - Work legally and ethically CHCPRT001 - Identify and respond to children and young people at risk.

CHCPRT003 - Work collaboratively to maintain an environment safe for children and young people.

CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units Refer to TAFE QLD elective unit’s course overview.


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