' v ] , o Z ^ Ç u E } v r u o } Ç t } l ( } } u µ U P U W Z Ç - Genesis … · 2020-05-18 ·...

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020 1 Genesis Health System Non-Employee Workforce Computer, Badge, Physical Access Request & Termination Process Genesis Health System is changing the way you request computer, badge & physical access for your staff. Purpose: 1) Streamline access request process for delegated staff. 2) Completion by security administration in a timely manner. 3) Emails are sent with closed ticket information of user name and password for each application back to requestor. 4) One email confirmation of closed ticket. Requirement: Requirements: 1. Submit all access requests online at www.ghsconnect.com. 2. To log in, everyone must have: a. a Genesis login with user name and password and b. completed the Multi-Factor Authorization (MFA) enrollment so that a text is sent to their phone every time they attempt to log in. 3. Before submitting access requests, you must: a. be designated as a Delegated Access Coordinator – this is the office manager or designated person in your office who is authorized to request the access (computer, badge, physical) b. have these two icons on your GHS Connect screen: 4. To submit access requests, follow the steps below, which must include Multi-Factor Authorization enrollment for each person. After each person is authorized for the enrollment process, the process will automatically start the first time the person attempts to log in.

Transcript of ' v ] , o Z ^ Ç u E } v r u o } Ç t } l ( } } u µ U P U W Z Ç - Genesis … · 2020-05-18 ·...

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Genesis Health System Non-Employee Workforce

Computer, Badge, Physical Access Request & Termination Process Genesis Health System is changing the way you request computer, badge & physical access for your staff.

Purpose:

1) Streamline access request process for delegated staff. 2) Completion by security administration in a timely manner. 3) Emails are sent with closed ticket information of user name and password for each

application back to requestor. 4) One email confirmation of closed ticket.

Requirement:

Requirements:

1. Submit all access requests online at www.ghsconnect.com. 2. To log in, everyone must have:

a. a Genesis login with user name and password and b. completed the Multi-Factor Authorization (MFA) enrollment so that a text is sent

to their phone every time they attempt to log in. 3. Before submitting access requests, you must:

a. be designated as a Delegated Access Coordinator – this is the office manager or designated person in your office who is authorized to request the access (computer, badge, physical)

b. have these two icons on your GHS Connect screen:

4. To submit access requests, follow the steps below, which must include Multi-Factor

Authorization enrollment for each person. After each person is authorized for the enrollment process, the process will automatically start the first time the person attempts to log in.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Non-Employee Name Changes:

Please have the employee of your organization contact the Genesis IT Help Desk 563-421-4357 and note their name has changed. The Help Desk will need former name, physician practice name and/or organization. Your name will then be changed on the Lawson Non-Employee record. You will receive a new logins to computer applications noted as assigned to the non-employee.

Non-Employee Badge Issues Procedure to replace Lost/Damage Badge for Non-Employee Inform the user that there is a $20 fee to replace Lost Badge. Instruct the Non-Employee/DAC/Manager to request a Badge Replacement by contacting Karen Shull by email at [email protected]

STEP 1 – Account Activation Request – Non Traditional-Employee

A Non-Employee record identifier number is required for the person you are requesting. You MUST complete The Account Activation Request-Non Traditional Employee. Non-Employee indicator is required by placing a period in the correct field, Student/Instructor, Volunteer, Other. Complete each field in the form; Click the Submit button. DIRECTIONS: A PDF document will be sent to your email upon request.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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If a Genesis ID badge is required, you must select YES, if a badge is not needed, please select NO NOTE: Cardiovascular Medicine PC will select YES – their badges have a unique logo on the badge and Bettendorf Pediatric Family Practice Group will select YES for Genesis ID badge

The Account Creation Screen will appear with the same information you entered in the form. Click OK

STEP 2- Sample of E mail to Genesis IT to Process Lawson Number

Your request comes to Genesis IT for processing to create a Lawson Non Employee record number – you MUST have a record number for the person you are requesting to continue the access process.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Step 3 – Reply to your Request for Non Employee Lawson Number Once the Lawson record number is assigned, you will receive a message from the IT Analyst or from [email protected] with the Lawson Record number and the employee name. You are now authorized to begin requesting access by using the Access Request-Nontraditional employee. Step 4 – Access Request-NonTraditional Employee Completion of the Access Request – Nontraditional employee

1) Enter the Lawson number in the field Lawson Number 2) Select “GET User” 3) Access Like: enter First Name (space) and Last Name like the person you are requesting access.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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4) REQUIRED: Multi Factor Authorization-Enrollment (Keyword Search=Imprivata or Keyword Search=GHSConnect) the groups available will appear below. Select the appropriate item that would be needed for your person.

For instance - when External GHSConnect Access for All Other Users is selected, you will get all the correct groups added for the user. Once group is selected, move to the right. No access to the network will be granted without this addition.

5) Modify-Add Comment: Click on a specific line of the access being requested to enter a comment. 6) Building Access: to request physical access for badge you requested on the Account Activation

Request- click this link – enter the information. 7) View H Drive access: click this link – enter the information noted in the fields – requesting this access is

limited to only staff working as contracted here at Genesis. 8) Click the Send Request 9) Confirm the Request is for a New Hire, Transfer. Etc. 10) You will receive a confirmation email of the request

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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11) Each Security Administrator will be sending you an email of the user name and password for system(s) you requested.

Step 5 -Building Access (Request Physical Access for Badge)

Enter the Locations and Departments that will be accessed. If you have an “Access Like” person, you can enter that into the “Access Like” textbox. Please be sure to click “Name badge door access” for badge. Left click “Add to request” when completed.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Step 6 – H Drive Access (only for Genesis Contracted staff)

If H drive access is required, you will left click the “Request H Drive Access” button.

Example of a “browse” for folder for Contracted Employee staff is shown. Select the folder from the browse folder box, then click OK. OR…..click cancel, to get the “Free Text Path” box.

Enter the free text path, if so desired. (If you have selected from the browse option, you will not need to populate this free text box.) Click OK.

Submit – Once all selections have been completed and the request is ready to submit, click the “Send Request” button. NOTE: This will turn yellow to remind you to submit.

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Step 7 Sample of Closed ticket – in form of email to requestor

Termination of Computer, Badge and Physical Access

Step 1 Enter Employee number and click Get User; Select TERM

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Step 2- If you don’t have the Lawson number for termination;

a. Use the Pre-loaded users: dropdown – non employee should be in your group and the Lawson Non Employee Number is displayed after the name.

b. Complete a Account Activation Request and enter in the comments “Termination of Employee need the Lawson Number”.

Step3- You will receive a email response of the Lawson Number for termination.

Step 4 – Enter date of Termination to remove all computer/badge access>Send Request

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Revised: January 16, 2018; July 20, 2017 Revised 8/2/17; Revised 9/21/17, Revised 10/2/17 Revised: 4/19/2018, 11/1/2018, 05/18/2020

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Notification Email of Termination to Genesis IT System Administrator and HR Partnership.

Genesis IT System Administrator receives your email to process the termination of the Lawson Non Employee

Notification is sent to each Security Administrator (s) to remove computer/physical access the following day of the processed termination.


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