© SITA (Pty) Ltd 2002 – Prepared by Colin van Schalkwyk Parliamentary Portfolio Committee...
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Transcript of © SITA (Pty) Ltd 2002 – Prepared by Colin van Schalkwyk Parliamentary Portfolio Committee...
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Parliamentary Portfolio Committee Presentation
05 June 2002
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Agenda
• Update on the progress of partnership delivery
• SITA finances and cash flow management
• ITAC the means to delivery
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Objectives of Partnership
SITA will use Partnerships to achieve the following:
•Provide access to convenient ,cost effective and high quality Information Technology (IT) services;
•To Partner with the Public (including state owned enterprises) and Private sector to develop innovate IT delivery solutions e.g. Partnership with SABS for providing IS Security solutions
•Develop a positive regulatory environment for IT service Delivery that will ensure that the Social , Economic and Political impact of the regulation of e-Government services are carefully managed
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Areas of Partnerships
SITA Partnership levels will have a strong focus on e-Business solutions and typically operate in the following areas:
- Consulting services- System integration- Evaluation,implementation and continuous improvements on Government initiated projects
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Partnership levels
The SITA service Partnership will be possible at the following levels:
- SITA Global Partnership: Applicable to strong companies who provide comprehensive service offerings and operate with market coverage of the whole entire country
- SITA Alliance Partnership:Applicable to strong consulting companies offering comprehensive services to SITA key accounts in the corresponding market.
- SITA Global Alliance Partnership:The Global Alliance Partnership is the highest partnership level.This level
represents a selected group of companies with a dedicated SITA business focus. Commitment is demonstrated through the significant investment in resources. Participation is offered by invitation through the SITA Board approval process
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
•Service Partners:Applicable to companies offering consulting services in areas like business re-engineering, evaluations, implementation and system integration
•Technology Partners:Applicable to key technology driven vendors who enhance the technological platform for SITA.These are companies offering hardware,operating systems,databases,networks or storage facilities
•Software Partners:Applicable to companies that supply SITA customers with third-party software products and services that may interface or offered as integrated “mini-apps”.This category will also comprise software manufacturers
•Hosting Partners:Applicable to companies with a huge knowledge in areas of application management ,hosting ,service provision ,and market-place hosting
-
TYPES OF PARTNERSHIP
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
TYPES OF PARTNERSHIP (2)
• Channel Partners:• Applicable to BEE / SMME that provide value added service industry specific
solutions and services to Government
• Education Partners:• Applicable to companies that deliver high-quality professional education in and
around the business solutions.
• Support Partners:• Applicable to companies that deliver high quality support through the entire life
cycle of a SITA solution
• Content Partners:• Applicable to industry leaders who offer the best content in terms of information
on companies needed to keep pace with today’s rapidly changing Business landscape
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Partnership update
• SABS - information security• CSIR - technology research• Delloite Consulting – ITAC• AST - security delivery and implementation• CIPAL – International (Belgium) under discussion for
Municipality delivery• EDS under discussion for knowledge share• Arivia.Kom 5 priority projects for delivery of
Transversals
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
CASH FLOW MANAGEMENT PROCESS
Cash flows are bi-weekly compiled by the Divisions and Holding
Consolidated cash flows are approved by
EXCOM - based on the available cash Cash flows are monitored by comparing
the budget to the amount spent and the amount committed
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
0
100
200
300
400
500
Apr'01 - JunJul - SepOct - DecJan'02 - Mar
Bank balanceDebtors
CASH BALANCES vs DEBTORS( per quarter )
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
0
100
200
300
400
500
RM
Apr 2001Jun Aug Oct Dec Feb
Cash book balance
CASH BOOK BALANCEFor the year April 01 to 31 March 02
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
ITAC - Background
• PRC Recommendations suggest ICT procurement
reform as a prime consideration
• Legal framework mandates SITA with this task
• National Treasury transforms into a Common
Service Provider
• SITA in mutual agreement with National
Treasury to address ICT component of
procurement reform.
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
SITA Procurement Policy - Current Focus
• Compile and promulgate a process that
– is legal
– Practical
– Achievable in the current environment
– Addresses as many of perceived shortcomings / challenges as possible
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
National Treasury Delegations up to 31 March 2002
• Current National Treasury IT delegations
– <R100k
• Departmental responsibility
• 3 Quotes
• Procure from lowest quote and in accordance with specification
– <R750k
• Departmental responsibility
• Internal tender
• Lowest and in accordance with specification
– Above R750k
• National Treasury tender
• Departmental procurement
• Departmental contract management
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
ITAC Delegations from 01 April 2002
• <R100k
– Client responsibility
– 3 Quotes process
– Procure from lowest quote and in accordance with specification
– Utilise the ITAC Supplier Database (will include suppliers from provincial databases)
• >= R100k
– Tender process to be followed
– All tenders done via the ITAC process
– Consistent and sufficient consultation with clients
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
ITAC Process Overview
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
The main objective of ITAC is to facilitate ICT acquisitions through effectively managed contracts with vendors
Primarily,
• Negotiate and manage contracts with vendors in accordance with the
needs of government
– Tender evaluations
• Leverage government buying power to increase the value (and reduce
the cost) of all IT investment in government
– Consolidated procurement
• Source and provide technology that serves as a vehicle for enhancing
government service delivery to citizens
– Research, Certification, Enterprise Programme Management and eSolutions
But also,
• Further the government’s initiatives in increasing value-added
presence of BEE and SMME in the sector
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
These objectives will be achieved through managing expectations of the various stakeholders in the process
• Identify and agree on the stakeholder map and expectations of the
relationships
– Role players in the process and their capacities
• Develop a process that will be agreed by all stakeholders
– Define and agree the roles and responsibilities across the process
– Set performance measures for the process aligned to agreed
SLAs to manage stakeholder expectations
• Review expectations on a regular basis to manage deviance from
agreed expectations
– What was the plan?
– What was the target?
– What is the actual?
– If not met, what are we going to do differently?
PLAN
DO
REVIEW
PDR methodology
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Also, they will be achieved if certain fundamental principles are agreed to by the stakeholders
• Government departments (clients) have ultimate decision
making power in the expenditure of their IT budgets
• ITAC facilitates client needs through effective acquisitions and
integrated contract management
• Once the contract has been setup, the client then interacts with
the vendor directly
– SITA is involved on an ad hoc basis
• Clients feed all their requirements to SITA to leverage (in reality)
on economies of scale when negotiating contracts with vendors
ITAC is based on the fundamental principles that …
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
The visible value add of ITAC is to setup ICT contracts for government, everything else must be ‘behind the scenes’
Government
(client)Vendor
ITAC
3
1 24
1) Contract Definition
• Do we understand what the customer wants/needs?
2) Contract Development
• Who is best suited to render the solution/service to the customer?
3) Procurement from contract
• ITAC disappears from the day-to-day procurement from the contract
• But behind the scenes, keeps track of customer satisfaction and supplier performance
4) Contract Review / Contract Definition
• On review/renew of contracts, ITAC prepares the required information and manage the process
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
To deliver to expectation, we’ve had to define a stakeholder map so as to manage those relationships clearly
SITAHoldings
SITA C SITA D
eSERVICES
AccountingOfficer
CIO / IT DirPurchasing
Officer
CabinetDPSA
CoreSuppliers VARs
SMMEBEE
Government Departments
VENDORS
41
2
3
5
GITOCouncil
NationalTreasury
ITAC
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
The relationships between ITAC and SITA C & D in particular, are critical and require thorough understanding
ITAC
SITA D
SITA C
Accounting
Officer
(National)
Accounting
Officer
(Provincial)
Accounting
Officer
(Local)
IntermediateCustomer
End Customer
• Expectations• Relationship
• Expectations• Relationship
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
The ITAC value chain helps us to clearly define our relationships with the stakeholders and thus manage them
Develop
Business
Case
Register
Business
Case
Certify
against
(IT House
Of Values)
Manage
Tender
Process
Setup
Contract
Procure
From
Contract
Manage
Delivery
• ITAC and Certification take full
accountability and
responsibility
• But, CONSULTS the client
BEFORE decisions are made
• Client has full
accountability and
responsibility
• SITA C & D support the
client
• SITA E consulted so
the process is
expedited (eg. CERT)
CERT/ITAC delegationClient delegation• Client has full responsibility and
accountability
• ITAC (Contract Management) is
involved in order to monitor and
manage vendor performance
against agreed SLAs
• SITA C and D involved from a
delivery point of view
Client delegation
CLIENT SITA (CERTIFICATION & ITAC) CLIENT
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
ITAC process is aligned to the government IT House of Values
Service Delivery (User Welfare)
Production Cost
Inter-o
perab
ility
Eco
no
mies o
f Scale
Elim
inatio
n o
f Du
plicatio
n
IT S
ecurity
Primary elementsof IT Value
Enabled by …
Key StrategicFocus Areas
Cost of Access & DeliveryIn-service delivery
Convenience, Choice and Control
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
It’s important to highlight that in the ITAC process, there is sufficient involvement of clients in tender evaluations
Sign-off By
AccountingOfficer
ConsultationWith
AccountingOfficer
tenderevaluation committee
(incl. client) evaluates andrecommends
to SSB
supplier selectionboard (incl. client)assesses risk andreviews process
conformance
supplierselection authority
(incl. National Treasury)awards tenderto successful
bidder
TEC SSB SSAAO AO
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Basic operational capability is in place, we need to deliver on the medium/long term goals
Completed …
• The process and procedures have been
developed and are being reviewed today
• Documentation for the process has been
developed
– Policy, brochure and “How to Guide”
• Logistics have been put in place for the
process to be operational
– Interim Staffed Call Centre - 0800 33
itac - (0800 33 4822)
– www.sita.co.za/itac
– Contracts have been ceded from
National Treasury
• Interim capacity to run the process has
been put in place
– Consultants for a 3 month period
– We are soliciting assistance from
National Treasury staff for contract
migration
… still to do … • The 7 key projects
• Licensing
• Seat Management
• Disaster Recovery Management
• Etc.
• Skills development in ITAC to ideal levels to
meet customer requirements
• Technology research, development and
implementation for ITAC, SITA and
Government
• ITAC Call Centre migration to an E-Services
Call Centre
• Communication Sessions
• National Road shows
• Content Workgroups
• Cross Functional Sourcing teams
• Industry Sessions
• ICT Definition Guidelines
© SITA (Pty) Ltd 2002 – www.sita.co.za Prepared by Colin van Schalkwyk
Thank you for all the support and guidance