® Secure Alarm Signalling SIGNALLING CHANGES DENNIS JUDD HEAD OF CORPORATE RELATIONS 21 ST CENTURY...

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Secure Alarm Signalling

SIGNALLING CHANGES

DENNIS JUDD

HEAD OF CORPORATE RELATIONS

21ST CENTURY TECHNOLOGY OPTIONS

®


SIGNALLING CHANGES

RISK MANAGEMENT CRITERIA

• RELIABILITY AND PEDIGREE• PROVEN TRACK RECORD• HIGH COVERAGE• DUAL PATH• DIVERSE PATH• MANAGED NETWORK• APPROPRIATE FAILURE NOTIFICATION

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SIGNALLING CHANGES

• 83% DIGITAL COMMUNICATOR AND OTHER SINGLE PATH SIGNALLING (REDCARE CLASSIC ETC.)

• 6% REDCARE GSM• 9% DUALCOM• 2% IP INSTALLATIONS• LESS THAN 10% OF FIRE SYSTEMS

REMOTELY MONITORED• 15% RETAILERS SELF INSURE• ACPO FALSE ALARM STATISTICS FOR

INTRUDER AND HOLD UP ALARMS 0.15 PER

SYSTEM PER ANNUM

INDUSTRY STATISTICS®

SIGNALLING CHANGES

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SIGNALLING CHANGES

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• ESTABLISHED 1996• MARKET LEADER IN NEW CONNECTIONS• MANAGED NETWORK• 50+ EMPLOYEES• ALL PRODUCTS DESIGNED AND MADE IN THE UK• PATENTED TECHNOLOGY• PRICE FREEZE EXTENDED TO 2014• DUALCOM INSIDE®• FIVE YEAR WARRANTY• 450 MILLION CALLS HANDLED EVERY MONTH• LARGEST SALES & SUPPORT TEAM• 100% INSURANCE SPECIFIED• GSM BACK-UP• WORLDSIM® .

CSL – PREFERRED PARTNER

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SIGNALLING CHANGES

LPS1277


•NOT A STANDARD•EN50136 FULFILS ALL

REQUIREMENTS•COMMERCIALLY FUELLED•UNSUPPORTED BY ACPO•UNSUPPORTED BY THE BSIA•QUESTIONED BY SSAIB & NSI .

•http://www.info4security.com/story.asp?sectioncode=9&storycode=4127864

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SIGNALLING CHANGES

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• FIRST AGREEMENT 1999• CURRENT AGREEMENT RUNS TO 2019• OVER 120,000 CONNECTIONS• TOP 3 DATA CONNECTORS • ONLY UK COMPANY WITH BASE STATION

MAP• GLOBAL VAR AGREEMENT SIGNED .

CSL & VODAFONE

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SIGNALLING CHANGES

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•DUALCOM IN YOUR FAVOURITE PANEL

•LAUNCHED CASTLE JUNE 2011•TEXECOM LAUNCH NOVEMBER

2011•BOTH PRODUCTS TO HAVE

WORLDSIM .

Secure Alarm Signaling

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SIGNALLING CHANGES

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Secure Alarm Signaling

•SIGNALLING CHANGES

Stealth

• WIRELESS DIGI• POLLING SINGLE PATH (HOURLY

G3)• NON-INFRASTRUCTURE

DEPENDANT.

•G2r Single Path signalling

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SIGNALLING CHANGES

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• INCREASES REVENUE ON DIGIS

• NEUTRALISES NGN/21CN THREAT

• FREEFONE DIALLING

• POLLS EVERY DAY

• SIMPLE TO INSTALL .

“It’s a no-brainer”

DigiPlus•®

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SIGNALLING CHANGES

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• ZERO CONNECTION

• WORLDSIM® AS STANDARD

• POLLS EVERY 1 MINUTE 365 DAYS A YEAR

• NO SMS

• 5 YEAR WARRANTY

• TARGET: < 1 LINE FAULT IN EVERY 3 YEARS .

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SIGNALLING CHANGES


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SIGNALLING CHANGES

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• COMING SOON

• EXTENDED SIGNALLING FORMATS

•CONTACT ID•SIA 3

• UDL/RS OVER DUALCOM GSM AND PSTN

• MODULAR DUALCOM

• GPRS/IP/PSTN YOU CHOOSE .

DUALCOM 5th GENERATION

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SIGNALLING CHANGES

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SIGNALLING CHANGES

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6 ROUTES OUT – 4 ROUTES IN

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SIGNALLING CHANGES•SIGNALLING CHANGES

RELIABILITY AND TRUST


• STANDING OUT FROM THE CROWD• LESS THAN1 LINE FAULT EVERY 3 YEARS• WORLDSIM®• LESS KEYHOLDER CALL-OUTS• LESS COST TO INSTALLERS• 100% INSURANCE RECOGNITION•DRIVING THE 100in100 APPRENTICESHIP PROGRAM• DROPPED PRICE OF THE G4 PRODUCT BY £100• REDUCED THE PRICE OF DIGIPLUS• PRE-DETERMINE FAULTS BEFORE THEY HAPPEN .

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SIGNALLING CHANGES

TO THE FUTURE


• TODAY’S NEW RISKS• METAL THEFT GOING THROUGH THE

ROOF!• OIL THEFT• EXPANSION INTO M2M• THE RIGHT CREDENTIALS• THE NETWORK INTEGRITY• SHOW US THE RISK AND WE’LL

DELIVER THE SOLUTION .

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SIGNALLING CHANGES

SECOM PRESENT AT THE INSURERS FORUM

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SIGNALLING CHANGES

• CUSTOMER TAKE-UP LESS THAN ORIGINAL EXPECTATIONS

• IT DEPARTMENT RESISTANCE

• NETWORK POINT INSTALLATION ISSUES

• CONFLICT BETWEEN IT AND SECURITY

• NETWORK DOWNTIME

• EQUIPMENT COST

“IP THE NEXT BIG THING”

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SIGNALLING CHANGES

UPGRADEABLE PRODUCTS

• ABILITY TO MEET CHANGES IN DEMAND

• MINIMAL DISRUPTION

• MORE EFFECTIVE UTILISATION OF LABOUR

• CARBON FOOTPRINT

• FAST IMPLEMENTATION

• COST EFFECTIVE

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SIGNALLING CHANGES

• CUSTOMER DRIVEN TO ACHIEVE COST REDUCTIONS

• MORE EFFECTIVE AND EFFICIENT USE OF LABOUR

• LESS DISRUPTION TO CUSTOMER’S BUSINESS

• COST EFFICIENT

REMOTE MAINTENANCE / DIAGNOSTICS

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SIGNALLING CHANGES

AXA PRESENT AT THE INSURERS FORUM

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SIGNALLING CHANGES

ABI Theft Losses

0

200

400

600

800

1000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Year

Domestic

Commercial Other Theft

Commercial Money

• INSURANCE MARKET REMAINS VERY SOFT• NO SIGNS OF MARKET HARDENING IN THE NEAR FUTURE• RIOTS UNLIKELY TO IMPACT MARKET IF RECOVERIES MADE• THEFT LOSSES REMAIN FAIRLY STATIC• FIRST HALF OF 2011 IS, HOWEVER, SHOWING SIGNS OF

INCREASES IN COMMERCIAL THEFT

CHALLENGES

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SIGNALLING CHANGES

• NO REAL DRIVERS CURRENTLY IN INSURANCE MARKET FOR NEW ALARMS, NEW REMOTE SIGNALLING OR INCREASES IN SIGNALLING

• SLOW UPGRADE OF DIGICOM’S BUT OFTEN OUTSIDE OF INSURERS RISK CONTROL PROCESS

• LIKELY ONGOING COST BASED SIGNALLING SWAP OUTS WILL CONTINUE

• INSURERS SHOULD STILL BE NOTIFIED OF THESE WHERE THEY ARE OCCURRING

MARKET FORCES

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SIGNALLING CHANGES

• THE RIOTS WITHIN LONDON, BIRMINGHAM, CROYDON AND OTHER PLACES WERE A STARK REMINDER OF THE RISK OF CRIME IN UK

• WITH SUCH WIDESPREAD LOOTING, VERY ROBUST PHYSICAL SECURITY WAS THE MAIN TOOL IN PROTECTING STOCK AND CONTENTS

• IT HAS SHOWN THAT MANY PREMISES LACK THE LEVELS OF PROTECTION FOR SUCH INTENSE ATTACKS

• INTRUDER ALARMS WERE HAMPERED BY THE LEVEL OF VIOLENCE WITH LACK OF “FORMAL” RESPONSE FROM POLICE

AUGUST RIOTS

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SIGNALLING CHANGES

• MANY LOSSES OCCURRED AT RELATIVELY LOW VALUES BUT MANY ARE MULTI -MILLION POUND LOSSES

• MANY INCIDENTS TURNED FROM LOOTING TO ARSON

• WITH THE PROFILE OF THEFT BEING RAISED, INSURERS COULD TURN TO HIGHER LEVELS OF PROTECTION FOR KEY TARGET RISKS

AUGUST RIOTS

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SIGNALLING CHANGES

• LPS1277 REMAINS A SLOW BURN• CURRENTLY 3 APPROVED PRODUCTS, 2 FROM 1 COMPANY•SOME INSURERS MAY REQUEST LPS1277 ON NEW BUSINESS, OR POTENTIALLY WHERE NEW ALARM PROTECTION IS REQUIRED •HOWEVER, WITH SO LITTLE APPROVED TO DATE, THIS CREATES ISSUES ITSELF•THERE WOULD ALSO BE DIFFICULTIES ON EXISTING BUSINESS WITH CURRENT PROTECTION/SIGNALLING – WOULD YOU INSIST ON CHANGE?•ALTERNATIVES TO LPS1277 – WILL INSURERS APPROVE NON UK TESTED PRODUCTS IF “OVERSEEN” BY BRE (OR IS STIPULATING BRE ONLY A RESTRAINT TO TRADE)?

THIRD PARTY TESTING

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SIGNALLING CHANGES

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•SIGNALLING CHANGES

GEMINI THE ENGINE THAT POWERS CSL DUALCOM SIGNALLING


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SIGNALLING CHANGES

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LEADING THE MARKETWITH THE

TRUSTED SOLUTION

THANK YOU

® Secure Alarm Signalling SIGNALLING CHANGES DENNIS JUDD HEAD OF CORPORATE RELATIONS 21 ST CENTURY...

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