© Schindler | General Management | Jorge Ligüerre | Page 1 Schindler.pdf · Schindler Belgggium &...
Transcript of © Schindler | General Management | Jorge Ligüerre | Page 1 Schindler.pdf · Schindler Belgggium &...
© Schindler | General Management | Jorge Ligüerre | Page 1
Urban MobilityUrban Mobility© Schindler | General Management | Jorge Ligüerre | Page 2
A society that wants to evolveA society that wants to evolve......must always be on the move.
© Schindler | General Management | Jorge Ligüerre | Page 3
© Schindler | General Management | Jorge Ligüerre | Page 4© Schindler | General Management | Jorge Ligüerre
The Schindler GroupThe Schindler Group…
© Schindler | General Management | Jorge Ligüerre | Page 5
Schindler GroupGlobal presence
No.1 supplier of escalators and moving walks worldwide- Design- Installation- Service, modernization, repair
No. 2 manufacturer of elevators worldwide- Design- InstallationInstallation- Service, modernization, repair
© Schindler | General Management | Jorge Ligüerre | Page 6
Schindler GroupGlobal presence
45‘000 l th 140 t i th 1000 b h
© Schindler | General Management | Jorge Ligüerre | Page 7
45‘000 employees – more than 140 countries – more than 1000 branches
Schindler Holding Ltd.g
Executive Committee
Board of Directors
Executive Committeeof the Board
ALSOElevators & Escalators
Management CommitteeALSO
Management Committee El t d E l t ALSOElevators and Escalators
EuropeA i
Distribution (CH, D, East. Europe & Scandinavia )Americas
Asia/Pacific
EMIA
Scandinavia )
EMIA
© Schindler | General Management | Jorge Ligüerre | Page 8
Our product is mobilityp y
AirportsHotels HospitalsOffice Buildings
Shopping CentersShipsFactories Residential Buildings
© Schindler | General Management | Jorge Ligüerre | Page 9
Our VisionOur Vision…
© Schindler | General Management | Jorge Ligüerre | Page 10
Our vision
Leadershipth hthrough serviceservice.
© Schindler | General Management | Jorge Ligüerre | Page 11
We move 900 million people every day worldwidep p y yLeadership through customer service
© Schindler | General Management | Jorge Ligüerre | Page 12
Our MissionOur Mission…
© Schindler | General Management | Jorge Ligüerre | Page 13
Our missionSchindler serves its customers 24 hours a day worldwide through
Our mission
hours a day worldwide through reliability, innovation and leadership.leadership.
Schindler cares for its employees and minds the natural en ironment hile stri ing forenvironment, while striving for profitable growth.
© Schindler | General Management | Jorge Ligüerre | Page 14
Our ValuesOur Values…
© Schindler | General Management | Jorge Ligüerre | Page 15
Our values– Create value for the customer
Our values
– Commitment to people development
– Integrity
– Continuous improvement of products and services
– Ensure the safety of our employees and passengers
– Visible leadership
© Schindler | General Management | Jorge Ligüerre | Page 16
Our Corporate goalsOur Corporate goals and objectivesand objectives…
© Schindler | General Management | Jorge Ligüerre | Page 17
Our corporate goals andOur corporate goals and objectives
– Employee motivation
– Customer satisfaction
– Balanced growth
Continuous improvement of products– Continuous improvement of products and services
– Financial solidityFinancial solidity
© Schindler | General Management | Jorge Ligüerre | Page 18
Schindler Belgium &Schindler Belgium & LuxemburgLuxemburg…
© Schindler | General Management | Jorge Ligüerre | Page 19
Schindler Belgium & Luxemburgg gOrganization & Focus
- Leader on the Belgium / Luxemburg market
W th 17 illi- We move more than 17 million people each day
Our organization has more than- Our organization has more than 700 people, of whom 470 technicians, at your service each dayday
P i itProximityReactivity
Security
© Schindler | General Management | Jorge Ligüerre | Page 20
Schindler Belgium & Luxemburgg gOur Products
For every individual need in the market, Schindler provides an appropriate solution.
Elevators.From residential to commercial, high-rise and special elevators.
E l t d i lkEscalators and moving walks.Up, down or horizontal, Schindler will get you there.
Modernization.From minor improvements to full systemFrom minor improvements to full systemreplacement, Schindler offers a complete range of services.
© Schindler | General Management | Jorge Ligüerre | Page 21
Schindler Belgium & Luxemburgg gOur Products
Schindler 3300Our standard solution for the residential
market
– Highly standardized and flexible to install– Works very silently because of its new traction
blcables– Very spacious cars– Environmental friendly and economical in the
use of energy– Standard automatic evacuation system
A Market Leading Product,gsetting new Standards
© Schindler | General Management | Jorge Ligüerre | Page 22
Schindler Belgium & Luxemburgg gOur Services
Service LeaderA clear view on our customer relationship.
One contact person for service:– who provides quick, clear and relevant
answersanswers– who can guarantee the required and wished
service level– who is responsible for the skills and thewho is responsible for the skills and the
availability of our service teams– who can answers on all your technical and
commercial questions
A Customer CenteredA Customer Centered Approach
© Schindler | General Management | Jorge Ligüerre | Page 23
Schindler Belgium & Luxemburgg gOur Innovations
For every individual need in the market, Schindler provides an appropriate solutionsolution.
Miconic 10 & Schindler IDOptimal traffic managementOptimal traffic management
FieldLinkAll necessary information directlyAll necessary information directly available for each technician
Score CardScore Card.Transparency in our service
© Schindler | General Management | Jorge Ligüerre | Page 24
Some ReferencesSome References…
© Schindler | General Management | Jorge Ligüerre | Page 25
– Atomium – Brussels
© Schindler | General Management | Jorge Ligüerre | Page 26
– Atomium – Brussels– Gare des Guillemins - Liège
© Schindler | General Management | Jorge Ligüerre | Page 27
– Atomium – Brussels– Gare des Guillemins – Liège– Place Poelaert - Brussels
© Schindler | General Management | Jorge Ligüerre | Page 28
– Atomium – Brussels– Gare des Guillemins – Liège– Place Poelaert – Brussels– Dexia Tower - Brussels
© Schindler | General Management | Jorge Ligüerre | Page 29
– Atomium – Brussels– Gare des Guillemins – Liège– Place Poelaert – Brussels– Dexia Tower – Brussels– Mondrian – Brussels
L’Hoist– L’Hoist– Ellipse Building – Brussels– BCEE – Luxemburg– Musée de la ville – LuxemburgMusée de la ville Luxemburg– …
© Schindler | General Management | Jorge Ligüerre | Page 30
Thank youThank you.
References:
- Atomium – Brussels (André Waterkeyn)- Gare des Guillemins – Liège (Santiago Calatrava)- Place Poelaert – Brussels (AVA architectures)- Dexia Tower – Brussels (Philippe Samyn & Partners, M & J.M. Jaspers & Eyers)- Mondrian – Brussels (Assar)- L’Hoist- Ellipse Building – Brussels (Montois Partners)- BCEE – Luxemburg (Tetra Architecture)- Musée de la ville – Luxemburg (Reperages – Conny Letz)
This presentation is our intellectual property.It may not be copied in any manner nor used forin any manner, nor used for manufacturing, nor commu-nicated to any third parties without our written consent.