© Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 1 Fundamentals of...
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© Prentice Hall, 200 5 Excellence in Business, Revised Edition Chapter 4 - 1 Fundamentals of Fundamentals of Information Information Management, Management, the Internet, and E-Commerce
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Transcript of © Prentice Hall, 2005Excellence in Business, Revised Edition Chapter 4 - 1 Fundamentals of...
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 1
Fundamentals of Fundamentals of Information Information
Management,Management,the Internet, and E-Commerce
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 2
Managing InformationManaging Information
• Information systems
• Internet technology
–Boost organizational efficiencies
–Beat the competition
–Find new customers
–Keep existing customers
–Develop new products
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 3
Using Information Using Information SystemsSystems
• Data– Databases– Data warehousing– Data mining
• Information– Solve problems– Answer questions–Make decisions
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 4
Data versus InformationData versus Information
• Data
–Raw statistics
–Answer no question
–Solve no problem
• Information
–Specific data
–Graphic form
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 5
Types of Information Types of Information SystemsSystems
• Operations information
• Management support
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 6
Operations Information Operations Information SystemsSystems
• Transaction processing (TPS)
• Process and production control
• Office automation (OAS)
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 7
Management Support Management Support SystemsSystems
• Management information systems (MIS)
• Decision support systems (DSS)
• Executive information systems (EIS)
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 8
Artificial IntelligenceArtificial Intelligence
• Expert systems
• Speech recognition systems
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 9
Information ManagementInformation Management
• Hardware
• Software
• Networks
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 10
Computer Hardware Computer Hardware
• Disk drive• Keyboard• Modem• Printer• Scanner• Fax machine• Pager• Personal digital assistant
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 11
Computer SoftwareComputer Software
• Operating systems– MS-DOS– Unix– OS/2– Macintosh
• Application software– Word processing– Spreadsheets– Database management– Desktop publishing
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 12
Types of NetworksTypes of Networks
• Local area network (LAN)
• Wide area network (WAN)
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 13
Transmission MediaTransmission Media
• Modem
• Digital subscriber line (DSL)
• Fiber optic cable
• Wireless
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 14
How Businesses Use the How Businesses Use the InternetInternet
• Generating new Revenue
• Cutting costs
• Enhancing communication
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 15
E-Commerce: Generating E-Commerce: Generating New RevenueNew Revenue
• Business-to-consumer – Separate physical store and web – Integrate physical store and web
• Business-to-business– Buyer exchanges– Supplier exchanges
• Consumer-to-consumer– Swap exchanges– Auction sites
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 16
Cutting CostsCutting Costs
• Searching for best prices
• Managing inventories
• Telecommuting
• Recruiting and training
• Reducing travel expenses
• Distributing information
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 17
Enhancing Enhancing CommunicationCommunication
• Conduct meetings
• Collaborate with others
• Distribute internal data
• Announce business developments
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 18
Greatest Internet Greatest Internet BenefitsBenefits
• Revenues
• Time to market
• Innovation
• Products & services
• Globalization
• New markets
• Cost control
• Knowledge sharing
• Customer service
• Communication
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 19
Online Communication Online Communication ChoicesChoices
• E-mail• Discussion mailing lists• Newsgroups• Instant messaging and chat• Telnet• Internet telephony• File transfers• Intranets and extranets
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 20
What is an Intranet?What is an Intranet?
• Policy manuals
• Employee benefits information
• Presentation materials
• Company records and information
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 21
What is an Extranet?What is an Extranet?
• External communication– Clients– Suppliers– Colleagues
• Electronic data interchange (EDI)– Critical business documents– Payment information– Products and services
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 22
Finding InformationFinding Information
• Select appropriate databases
• Use short phrases and single terms
• Use multiple search engines
• Avoid stopwords
• Replace concepts with key words
• Avoid words in the database’s name
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 23
Finding InformationFinding Information
• Use variations of search terms
• Use proximity operators
• Specify logical relationships
• Use wildcards
• Use Boolean operators
• Refine searches as needed
© Prentice Hall, 2005 Excellence in Business, Revised Edition
Chapter 4 - 24
Challenges to BusinessChallenges to Business
• Privacy
• Productivity
• Technology costs
• Data security
• Cyberterrorism
