â À p w U · 2016-11-16 · 2016/10/26 1 â À p w U Ø d å À c p ' Ö Í Ý b Ý b Ý b Ý b...
Transcript of â À p w U · 2016-11-16 · 2016/10/26 1 â À p w U Ø d å À c p ' Ö Í Ý b Ý b Ý b Ý b...
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Swiss Re, Life insurance: focusing on the consumer, 2013. 10 8
(The mortality protection gap)
2013 86
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GDP 40
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2001 2011 GDP GDP
2011 10 4.4% 20152014 5.5%
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25.4%
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7,289 8,893
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(Swiss Re) Sigma No.3/2016( ) ( GDP )
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10 CPI
CPI1% 4.28%
Prem% = 0.1532 - 4.2796 * CPI%(t-1) + E R2 = 0.39
L.Prem% = 0.1626 - 4.4381 * CPI%(t-1) + E R2 = 0.38
NL.Prem% = 0.0541 - 3.2290 * CPI%(t-1) + E R2 = 0.57
(t-1) CPI % CPI %(t-1)Prem % 0.299142 -0.472989 -0.351482 -0.630447
L.Prem % 0.275068 -0.464476 -0.356559 -0.613484NL.Prem % 0.359350 -0.107378 -0.247831 -0.758280
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Capgemini 20122014 (22%) (21%)
(20%) (18%) (16%) (15%)
Positive Customer Satisfaction vs. Positive Customer Experience in Insurance, 2012
Source 2012 Insurance Voice of the Customer Survey, Capgemini
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( )ITU( ) 2013 27 68
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GOMAJI 10Gartner( ) 2014 APP 7002014/2/19 Facebook 190 WhatsApp
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