How to be Successful Like Walt Disney Zac Burac, Aaron King, & Katie Lorig October 1, 2014.
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Transcript of How to be Successful Like Walt Disney Zac Burac, Aaron King, & Katie Lorig October 1, 2014.
![Page 1: How to be Successful Like Walt Disney Zac Burac, Aaron King, & Katie Lorig October 1, 2014.](https://reader035.fdocuments.in/reader035/viewer/2022070605/5a4d1b0f7f8b9ab05998e5ed/html5/thumbnails/1.jpg)
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How to be Successful Like Walt
DisneyZac Burac, Aaron King, & Katie Lorig
October 1, 2014
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Walt Disney• An Animator with a
Dream• 32 Academy Awards• 7 Emmy Awards• 5 Resorts, 11 Theme parks…• Movie Studios• Mass Media Network• Cruiseline• The World’s Most Famous
Personality
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“If you can Dream it…”
-Walt Disney
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…You can do it!• Believe
• Stop Talking and Start Doing
• Don’t be Afraid of Failure
• Strong Core Values• The Keys to Success
• Respect• The Magic of Cast• Guestology
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Believe“When you believe in a thing,
believe in it all the way, implicitly, and unquestionably.”
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“The way to get started is to quit talking and begin
doing”
• Walt didn’t wait for opportunities; he went and found them.• He had no set career or profession.• He did however, have his keys and values.
• Took advantage of opportunities and also looked for them
• Courage to dream got the ball rolling.
![Page 7: How to be Successful Like Walt Disney Zac Burac, Aaron King, & Katie Lorig October 1, 2014.](https://reader035.fdocuments.in/reader035/viewer/2022070605/5a4d1b0f7f8b9ab05998e5ed/html5/thumbnails/7.jpg)
“You may not realize it when it happens, but a kick in the teeth
may be the best thing in the world for you.”
• Walt wasn’t afraid to fail.• Oswald• Disneyland
• Walt saw opportunities in midst of failures.• Financial failures eventually lead to success.
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Here’s What You Can Do
• Stop talking and start doing.• Have courage to dream.• Don’t be afraid to fail.• Hold true to yourself.
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Core ValuesSafety, Courtesy, Show, &
Efficency.
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“Whatever you do, do it well. Do it so well that when people see you do it they will want to
come back.”
• Safety• Courtesy• Show• Efficiency
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Safety
• Disney's most important key to success.
• Most universal key• Perception is
reality
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Which Dwarf are You?
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CourtesyBe Happy - make eye contact and smile!
Be like Sneezy - greet and welcome each and every guest. Spread the spirit of Hospitality…It’s contagious!
Don’t be Bashful - seek out Guest contact.
Be like Doc - provide immediate service recovery and be a leader.
Don’t be Grumpy - always display appropriate body language at all times.
Be like Sleepy - create DREAMS and preserve the “MAGICAL” Guest experience.
Don’t be Dopey - thank each and every Guest!
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Show
• Everything has a purpose whether known or hidden.
• On stage or back stage
• Costumes
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Efficiency
• Every cast member matters
• Stay one step ahead
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Respect“My business is making people,
especially children, happy.” – Walt Disney
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“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream
a reality.”
• What a Cast!• The Magic of Cast
• Three Fold Orientation• Organizational Culture• The Show
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“To all who come to this happy place: Welcome. Disney land is your land.”
• Guestology:• The art & science of knowing and understanding customers.
• Quality Standards• Delivery Systems
• Cast, Setting, Process
• Integration• No Strings Attached
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Be a Cast Member in Your World
Be a ‘Cast Member’• Life is a Customer Service
Department• Smile• Seek out Others• Preserve the magic?...
Make Life Sweeter• Make Smart Career Choices
• Employer of Choice• The Power of a Common
Purpose
We create happiness by providing the finest entertainment for all people of all ages,
everywhere.
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“All our dreams can come true, if you have the courage to pursue
them.”
– Walt Disney
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“I happen to be kind of an inquisitive guy and when I see things I don’t like,
I start thing, why do they to be like this and how can I improve them?”
-Walt Disney