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The Importance of Verifying Addresses Through Your Website A Q&A with Experian QAS

Tuesday, April 20, 2010

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Welcome!Introductions and Overview of Today’s Session

Experian QAS reviews customer questions regarding QAS Pro Web

Today’s speakers: Andrew Leigh

Head of Product Management, Experian QAS Elizabeth MacKenzie

Customer Marketing Specialist, Experian QAS

Experian QAS product demonstration

Questions from the audience

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#1: Will you each introduce yourselves and your role and your role at Experian QAS?

Responsibilities Andrew Leigh

As the Head of Product Management, Andrew oversees all of QAS’ products and is responsible for providing new and improved products. Many of the upgrades that occur come from direct feedback from Experian QAS customers.

Elizabeth MacKenzie

As the Customer Marketing Specialist, Elizabeth is responsible for creating programs involving relevant content for Experian QAS customers.

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External Facing websites Shopping Cart (shipping/billing addresses) Catalog Request Account sign up

Internal browser based applications Inbound call center

Order processing

Customer maintenance

Customer service Shipping/logistics

#2: Where is QAS Pro Web typically implemented?

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#3: How are internal and external implementations different for users?

External Facing websites Designed to performs automatic address correction on misspelled

addresses in majority of searches Returns a pick-list of possible matches with simple messaging

where necessary

Internal browser based applications Guides users through capturing an address It returns a complete, correctly formatted, valid address with only

minimal information

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PRODUCT DEMONSTRATIONQAS Pro Web

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#4 What technology is the platform based on?

Platforms On Premises – everything hosted by you (Data and Web Service) On Demand – SaaS where QAS

Sample code: On Premises (C#.NET, VB.NET, JSP, ASP, PHP, C) On Demand (C#.NET, JSP, PHP5)

Data Updates automated through Electronic Updates platform

Locally hosted platform available on Windows, Unix and Linux

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#5 How is QAS Pro Web integrated into existing web applications?

External applications Include integration files to main address

page(s) Configure input address fields

Internal applications Single Javascript line to invoke QAS

window Configure code to return address to

correct fields

Using out of the box code greatly speeds up implementation times

Postal Database

JavaScript/CSS files referenced through

simple include added to page source

0

QAS Pro Web Service/Daemon

Browser based application or website

SOAP/XML

* available in .JSP, PHP, ASPX,.ASP

Proxy File*

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#6 What impact does QAS Pro Web have on drop-off rates?

By providing real-time address validation customers are reassured that the products they are ordering will reach them on time

The tool is configured to work behind the scenes interrupting the order process only when absolutely necessary

Seamless integration so on external facing websites customers aren’t aware of their use

“Our website processes an average of 16,000 transactions each day, and it was essential that the product we chose would make address verification invisible to the customer.”-Ron Kelly, Vice President of Customer and Pharmacy Services, drugstore.com

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#7 What are the alternatives if resources are tight to internally produce and deploy QAS Pro Web?

Offer QAS Pro On Demand Software as a Service (SaaS) version of QAS Pro Web Available for web-driven CRM systems and external facing

websites

Organizational Benefits Fast to evaluate and deploy Less IT hardware and personnel resources needed Reduced operational risk

Professional Services

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Questions

Questions after the event?

Visit: www.qas.com/customers

www.qas.com/eu

Email: andrew.leigh@qas.com

Call: 888-727-3985

?Submit your questions now!