Define what personality is and how it affects work behaviors

Understand the role of values in determining work behaviors

Explain the process of perception and how it affects work behaviors

Identify the major work attitudes that affect work behaviors

Define the concept of person-organization fit and how it affects work behaviors

Discuss how behaviors have an impact on organizational performance

Chapter 2: Personality, Attitudes, and Work Behaviors Learning Objectives

What is personality?

Trait Description

Openness Curious, original, intellectual, creative, and open to new ideas.

Conscientiousness Organized, systematic, punctual, achievement-oriented, and dependable.

Extraversion Outgoing, talkative, sociable, and enjoys being in social situations.

Agreeableness Nice, tolerant, sensitive, trusting, kind, and warm.

Neuroticism Anxious, irritable, aggressive, temperamental, and moody.

Other Personality Dimensions

• Self-Monitoring

• Proactive Personality

• Self-esteem • Machiavellianism

• Locus of control

Key personality components:

Extroversion/Introversion (E/I) – Social interaction

Sensing/Intuiting (S/I) – Collection of information

Thinking/Feeling (T/F) – Evaluation of information

Judging/Perceiving (J/P) – Decision making

Values Definition

Achievement The desire for personal success

Benevolence The desire to protect the well being of people who are close to the person.

Conformity Being motivated by being self disciplined and obedient. Conforming to others.

Hedonism The desire for pleasure in life

Power The desire for control over others, attaining power and prestige.

Security Valuing safety and stability.

Self direction

The desire to be free and independent

Stimulation The desire for a stimulating and exciting life

Tradition Acceptance of social customs and traditional ideas in a society.

Universalism The desire to protect the well being of all people. Caring about social justice.

Perception and Work Behaviors

The first impression establishes the mental framework in how another person is viewed and later evidence is either ignored or reinterpreted to coincide with this framework

© 2010 Jupiterimages Corporation

What does your attitude What does your attitude communicate? communicate?

Is there a relationship Is there a relationship between your attitudes and between your attitudes and your behaviors?your behaviors?

Factors which have a strong influence over work behaviors

Work Behavior Work Behavior andand Job Performance Job Performance

Job Performance Citizenship Absenteeism Turnover

General mental abilities

How we are treated at work

Health problems Having low performance

How we are treated at work

Personality Work/life balance issues

Negative work attitudes

Stress Positive work attitudes

Negative work attitudes

Stress

Positive work attitudes

Older employee Younger employee

Personality

Personality Younger employee and shorter tenure

Person organization fit refers to the degree to which a person’s values, personality, goals and other characteristics match those of the organization.

Person job fit is the degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands.

Organizational Citizenship Organizational Citizenship and Organizational and Organizational

PerformancePerformance

Behavior and Organizational Performance

Developing Your Personal SkillsDeveloping Your Personal Skills