CUSO Registry Reaffirmation Training...-cus

77
Office of Examination & Insurance Office of Chief Information Officer CUSO Registry Reaffirmation CUSO Registry Training Webinar January 25, 2017

Transcript of CUSO Registry Reaffirmation Training...-cus

Page 1: CUSO Registry Reaffirmation Training...-cus

Office of Examination amp Insurance Office of Chief Information Officer

CUSO Registry Reaffirmation

CUSO Registry Training Webinar

January 25 2017

Agenda bull Introductions

bull Background

bull Preparing for Annual Reaffirmation

bull Annual Reaffirmation Process

bull Amend your Data

bull Update your Password

bull CUSO Frequently Asked Questions

bull QampAFeedback

CUSO Registry Annual Reaffirmation 2

Background

bull NCUA Board approved rule changes

ndash Part 712 - November 2013

ndash Part 704 - May 2015

ndash Agree in writing to provide information to NCUA [70123(d)(3)]

bull Annual reporting (ldquoreaffirmationrdquo) ndash Year-end data

ndash From Feb 1 to March 31

3CUSO Registry Annual Reaffirmation

Preparation for All CUSOs

bull Obtain your most recent financial audit effective date [Part 7123(d)(2)]

ndash Month end

ndash Must be equal to or greater than your last audit date (if you provided one last year)

bull Ensure you have an updated customer list as of December 31 2016

bull Gather loan investment amount and ownership percentages for your owners

4CUSO Registry Annual Reaffirmation

Preparation for CUSOs Required to Provide Expanded Information

bull Gather December 31 2016 volume information

ndash For CUSOs offering investment management or lending services to credit unions

ndash The information you provided as of December 31 2015 will not flow into the 2016 registration file as the data is outdated

bull Gather information related to your most recent audited financial statements

bull Expanded services used by credit unions

5CUSO Registry Annual Reaffirmation

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 2: CUSO Registry Reaffirmation Training...-cus

Agenda bull Introductions

bull Background

bull Preparing for Annual Reaffirmation

bull Annual Reaffirmation Process

bull Amend your Data

bull Update your Password

bull CUSO Frequently Asked Questions

bull QampAFeedback

CUSO Registry Annual Reaffirmation 2

Background

bull NCUA Board approved rule changes

ndash Part 712 - November 2013

ndash Part 704 - May 2015

ndash Agree in writing to provide information to NCUA [70123(d)(3)]

bull Annual reporting (ldquoreaffirmationrdquo) ndash Year-end data

ndash From Feb 1 to March 31

3CUSO Registry Annual Reaffirmation

Preparation for All CUSOs

bull Obtain your most recent financial audit effective date [Part 7123(d)(2)]

ndash Month end

ndash Must be equal to or greater than your last audit date (if you provided one last year)

bull Ensure you have an updated customer list as of December 31 2016

bull Gather loan investment amount and ownership percentages for your owners

4CUSO Registry Annual Reaffirmation

Preparation for CUSOs Required to Provide Expanded Information

bull Gather December 31 2016 volume information

ndash For CUSOs offering investment management or lending services to credit unions

ndash The information you provided as of December 31 2015 will not flow into the 2016 registration file as the data is outdated

bull Gather information related to your most recent audited financial statements

bull Expanded services used by credit unions

5CUSO Registry Annual Reaffirmation

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 3: CUSO Registry Reaffirmation Training...-cus

Background

bull NCUA Board approved rule changes

ndash Part 712 - November 2013

ndash Part 704 - May 2015

ndash Agree in writing to provide information to NCUA [70123(d)(3)]

bull Annual reporting (ldquoreaffirmationrdquo) ndash Year-end data

ndash From Feb 1 to March 31

3CUSO Registry Annual Reaffirmation

Preparation for All CUSOs

bull Obtain your most recent financial audit effective date [Part 7123(d)(2)]

ndash Month end

ndash Must be equal to or greater than your last audit date (if you provided one last year)

bull Ensure you have an updated customer list as of December 31 2016

bull Gather loan investment amount and ownership percentages for your owners

4CUSO Registry Annual Reaffirmation

Preparation for CUSOs Required to Provide Expanded Information

bull Gather December 31 2016 volume information

ndash For CUSOs offering investment management or lending services to credit unions

ndash The information you provided as of December 31 2015 will not flow into the 2016 registration file as the data is outdated

bull Gather information related to your most recent audited financial statements

bull Expanded services used by credit unions

5CUSO Registry Annual Reaffirmation

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 4: CUSO Registry Reaffirmation Training...-cus

Preparation for All CUSOs

bull Obtain your most recent financial audit effective date [Part 7123(d)(2)]

ndash Month end

ndash Must be equal to or greater than your last audit date (if you provided one last year)

bull Ensure you have an updated customer list as of December 31 2016

bull Gather loan investment amount and ownership percentages for your owners

4CUSO Registry Annual Reaffirmation

Preparation for CUSOs Required to Provide Expanded Information

bull Gather December 31 2016 volume information

ndash For CUSOs offering investment management or lending services to credit unions

ndash The information you provided as of December 31 2015 will not flow into the 2016 registration file as the data is outdated

bull Gather information related to your most recent audited financial statements

bull Expanded services used by credit unions

5CUSO Registry Annual Reaffirmation

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 5: CUSO Registry Reaffirmation Training...-cus

Preparation for CUSOs Required to Provide Expanded Information

bull Gather December 31 2016 volume information

ndash For CUSOs offering investment management or lending services to credit unions

ndash The information you provided as of December 31 2015 will not flow into the 2016 registration file as the data is outdated

bull Gather information related to your most recent audited financial statements

bull Expanded services used by credit unions

5CUSO Registry Annual Reaffirmation

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 6: CUSO Registry Reaffirmation Training...-cus

CUSO REAFFIRMATION PROCESS

6CUSO Registry Annual Reaffirmation

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 7: CUSO Registry Reaffirmation Training...-cus

httpscusoregistryncuagov

7CUSO Registry Annual Reaffirmation

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 8: CUSO Registry Reaffirmation Training...-cus

Login Page

Additional Resources under Help

You will need the username and password you

initially established

Use Forgot your username or password You will need your Security

Question Answers 8

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 9: CUSO Registry Reaffirmation Training...-cus

ANNUAL REAFFIRMATION (BASIC SERVICES)

9CUSO Registry Annual Reaffirmation

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 10: CUSO Registry Reaffirmation Training...-cus

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

10

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 11: CUSO Registry Reaffirmation Training...-cus

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 12: CUSO Registry Reaffirmation Training...-cus

Annual Reaffirmation Decision

12

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 13: CUSO Registry Reaffirmation Training...-cus

General Information

13

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 14: CUSO Registry Reaffirmation Training...-cus

General Information Continued

14

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 15: CUSO Registry Reaffirmation Training...-cus

Services Provided

15

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 16: CUSO Registry Reaffirmation Training...-cus

Services Provided Continued

16

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 17: CUSO Registry Reaffirmation Training...-cus

Navigation Tip

17

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 18: CUSO Registry Reaffirmation Training...-cus

Customers Edit Decision

18

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 19: CUSO Registry Reaffirmation Training...-cus

Customers Basic Services

Note Invalid Charter rsquos identified in Red

Charter Number Lookup can be used to find current Charter

for CUrsquos

Options are available to start fresh with your

customers or export last years information

19

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 20: CUSO Registry Reaffirmation Training...-cus

Owners Edit Decision

20

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 21: CUSO Registry Reaffirmation Training...-cus

Owners Edit Initial

21

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 22: CUSO Registry Reaffirmation Training...-cus

Owners Edit Filled

22

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 23: CUSO Registry Reaffirmation Training...-cus

Owner Edit Message

23

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 24: CUSO Registry Reaffirmation Training...-cus

Certify and Submit

24

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 25: CUSO Registry Reaffirmation Training...-cus

Certify and Submit

25

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 26: CUSO Registry Reaffirmation Training...-cus

Annual Registration Complete

26

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 27: CUSO Registry Reaffirmation Training...-cus

Confirmation Email

27

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 28: CUSO Registry Reaffirmation Training...-cus

Landing Page After Reaffirm

28

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 29: CUSO Registry Reaffirmation Training...-cus

CUSO Details after Reaffirm

29

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 30: CUSO Registry Reaffirmation Training...-cus

ANNUAL REAFFIRMATION (COMPLEX SERVICES)

30

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 31: CUSO Registry Reaffirmation Training...-cus

Landing Page

CUSOs assigned to your Username

Task Column is new and indicates if any action needs to be taken on the CUSO

Available Actions 1) Start Reaffirmation 2) Continue Reaffirmation 3) Continue Amendment 4) Continue Registration

31

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 32: CUSO Registry Reaffirmation Training...-cus

-cusltfi CUSO Sample 01

Registry Number Certified By Date Certified Status

111-0000036 Ann Belair 1212212016 Registered

General lnfomlation Services Customers Owners Financial Audit lnfOnnation

CUSOs Information EIN 11-1111111

Type of Legal Organization

Does a corporate CU or a corporate CUs No

CUSO have an investment in your

organization

Mailing Address 1775 Duke Street

Alexandria VA 22314

Physical Address same As Mailing Address

Phone Number

Year

2015

Account Users

Note Until you certify and submit all data presented in each tab is the prior years data

-amp Ann Belair -

Start ReaffirmaUon List of CUSOs

~nload cuso (Excel) bull

2015- Registered

Individual CUSO Record

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 33: CUSO Registry Reaffirmation Training...-cus

Annual Reaffirmation Decision

33

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 34: CUSO Registry Reaffirmation Training...-cus

General Information

34

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 35: CUSO Registry Reaffirmation Training...-cus

General Information Continued

35

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 36: CUSO Registry Reaffirmation Training...-cus

Services Provided

36

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 37: CUSO Registry Reaffirmation Training...-cus

Services Provided Continued

37

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 38: CUSO Registry Reaffirmation Training...-cus

Additional Service Information

38

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 39: CUSO Registry Reaffirmation Training...-cus

dditional Service Info Contrsquod

39

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 40: CUSO Registry Reaffirmation Training...-cus

Navigation Error

40

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 41: CUSO Registry Reaffirmation Training...-cus

Customers Edit Decision

41

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 42: CUSO Registry Reaffirmation Training...-cus

Customers Complex CUSO

42

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 43: CUSO Registry Reaffirmation Training...-cus

Customer Loan Amount

43

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 44: CUSO Registry Reaffirmation Training...-cus

Customer Investment Amount

Use Excel

44

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 45: CUSO Registry Reaffirmation Training...-cus

Upload Customers with Excel

45

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 46: CUSO Registry Reaffirmation Training...-cus

Customers Excel Instructions

46

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 47: CUSO Registry Reaffirmation Training...-cus

Customers Prefilled Template

47

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 48: CUSO Registry Reaffirmation Training...-cus

Upload Customers with Excel

48

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 49: CUSO Registry Reaffirmation Training...-cus

Customer Upload

49

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 50: CUSO Registry Reaffirmation Training...-cus

Customer Upload Error

50

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 51: CUSO Registry Reaffirmation Training...-cus

Customer Error Report

51

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 52: CUSO Registry Reaffirmation Training...-cus

Customer Upload Success

52

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 53: CUSO Registry Reaffirmation Training...-cus

Customer Review

53

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 54: CUSO Registry Reaffirmation Training...-cus

Owners Edit Decision

54

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 55: CUSO Registry Reaffirmation Training...-cus

Owner Edit Initial

55

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 56: CUSO Registry Reaffirmation Training...-cus

Owners Edit Filled

56

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 57: CUSO Registry Reaffirmation Training...-cus

Owners Upload with Excel

57

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 58: CUSO Registry Reaffirmation Training...-cus

Owners Excel Instructions

58

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 59: CUSO Registry Reaffirmation Training...-cus

Owners Prepopulated Template

59

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 60: CUSO Registry Reaffirmation Training...-cus

Owners Upload with Excel

60

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 61: CUSO Registry Reaffirmation Training...-cus

Owners Upload Success

61

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 62: CUSO Registry Reaffirmation Training...-cus

Owners Review

62

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 63: CUSO Registry Reaffirmation Training...-cus

Financial Audit Information

63

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 64: CUSO Registry Reaffirmation Training...-cus

Certify and Submit

64

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 65: CUSO Registry Reaffirmation Training...-cus

Certify and Submit

65

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 66: CUSO Registry Reaffirmation Training...-cus

Annual Registration Complete

66

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 67: CUSO Registry Reaffirmation Training...-cus

Confirmation Email

67

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 68: CUSO Registry Reaffirmation Training...-cus

Landing Page After Reaffirm

68

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 69: CUSO Registry Reaffirmation Training...-cus

AMEND AND CHANGE YOUR PASSWORD

69

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 70: CUSO Registry Reaffirmation Training...-cus

Amend Your Data

70

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 71: CUSO Registry Reaffirmation Training...-cus

Change Password

71

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 72: CUSO Registry Reaffirmation Training...-cus

Change Password

72

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 73: CUSO Registry Reaffirmation Training...-cus

FREQUENTLY ASKED QUESTIONS

73CUSO Registry Annual Reaffirmation

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 74: CUSO Registry Reaffirmation Training...-cus

CUSO Frequently Asked Questions

74

My CUSO closed during the year Do I need to do anything in the registry

Do subsidiary CUSOs need to register or ldquoreaffirmrdquo

Do I have to update my customer list throughout

the year as things change

s a shell CUSO thatrsquos currently inactive do

we need to affirm

What do I put in the investment and loan

fields on the customer and owner pages

Why canrsquot I upload my Excel file

CUSO Registry Annual Reaffirmation

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 75: CUSO Registry Reaffirmation Training...-cus

QampAFeedback Time

75CUSO Registry Annual Reaffirmation

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 76: CUSO Registry Reaffirmation Training...-cus

References

1 LCU 13-CU-13 Changes to NCUA Regulations Related to Credit Union Service Organizations

2 LCU 14-CU-07 Contractual Agreements with Credit Union Service Organizations (CUSOs)

3 LCU 16-CU-02 Online CUSO Registry to Open for Registrations in February

4 NCUA Rules amp Regulations Part 712

5 NCUA Rules amp Regulations Part 70411

6 NCUA Rules amp Regulations Part 741222

7 CUSO Registry httpscusoregistryncuagov

8 CUSO webpage on ncuagov

9 Corporate CUSO webpage on ncuagov

76

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77

Page 77: CUSO Registry Reaffirmation Training...-cus

Office Contact Page

Feel free to contact us with questions or comments

Policy Questions Office of Examination amp Insurance

cusoregistryncuagov

703-518-6360

Technical Support Office of Chief Information Officer

ServiceDeskncuagov

800-827-3255

77