© Copyright 2010 Cornerstone Advocacy Service Building Service Capacity through Relationships and...

© Copyright 2010 Cornerstone Advocacy Service

Building Service Capacity through Relationships and Technology


The purpose of Day One®

is to provide immediate access to safety and services

for domestic violence victims and their children.

Purpose…


A Victim-Centered History

1995Day One® formed: partnership of 10 Metro shelters, the United Way (Twin Cities) and

the Allina Healthcare Foundation.

The Problem: Battered women identified placing between 8-15 phone

calls when seeking safety.

Goal: To provide battered women and their children with the right services, at the right place, at the right time—on

“Day One.”


A Victim-Centered History

TODAY… Day One® is a statewide program of Cornerstone

with over 55 domestic violence programs participating in the network:

Emergency Domestic Violence Shelters Emergency Safe Home & Hotel/Motel Programs Community-Based Programs

National Day One®, LLC: In partnership, with the City of Seattle and 3

surrounding counties brought the Day One Program to WA in 2008. 20 domestic violence programs are participating in their network.

Launching new project with King County, City of Seattle and other stakeholders of the Elder Abuse Council. Sharing of service information will strengthen collaboration among county systems, law enforcement and service providers.


MN Day One® Services• Facilitates the network process of connecting

domestic violence victims to services and safety.

• Provides the structure of a secure & confidential website.

• Administers the Day One® MN Domestic Violence Crisis Line which includes language accessibility and automatic connection from 2-1-1.

• Provides contracted transportation services for victims and their children relocating to remain safe.

• Employs various evaluation methods to determine the effectiveness of the model.


The Day One® Model

RelationshipsThe foundation of our model is strong relationships, created by building the

capacity of provider networks.

Technology Use of “real time” technology

featuring detailed service information and bed inventory.

Result: Immediate, seamless access to safety and services.

Process

A process, based on best practice protocols, connecting victims to

services in one call.


Day One® Network Relationships• Network groups

Advocates Network Leadership Network Advisory Council

• Network functions Create strong trusting relationships with each other Develop protocols based on best practices Coordinate seamless access to information and

referrals for all victims from various backgrounds, identities or experiences

Engage other social service networks encountering victims of violence to enhance a streamlined process to safety at various points of entry


Day One® Process: The Call for Safety

The Response: The call is routed to an advocate in the victim’s area who talks with her to make sure she can speak freely.

The Call: A caller dials the Day One® MN Domestic Violence Crisis Line or calls a participating program directly.


Day One® Process: The Call for Safety

The advocate places a three-way call to the program and connects the victim directly to a safe place to stay or receive services. Once connected the first advocate leaves the call.

The Connection: If the advocate’s program is unable to meet the need of the caller, she checks the Day One® online database to find either a safe housing program with open beds or services that best fits the caller’s needs.


• User Friendly

• Advocate & Victim Focused

• Compatible Configuration

• Highly Secure

• Version 3.0

Day One®

Technology


Day One®

Database

Site Demonstration


Colleen Schmitt

Day One® Manager

1000 East 80th Street Bloomington, MN 55420

(952) 646-6545

www.dayoneservices.org

Thank You!

© Copyright 2010 Cornerstone Advocacy Service Building Service Capacity through Relationships and...

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