Conflict Management Resolution Strategies

Decision Making

◦ Conflict: a disagreement between people with opposing view points, ideas, or goals.

◦ Conflicts can be an exchange of words◦ Group confrontations can be ongoing◦ Conflicts that involve weapons can be serious

What is Conflict

Some conflicts are with YOURSELF!

1. Resources: something usable, such as goods , property, money or time.

Examples??? Couples who fight over finances, which restaurant, study or go mall with mom, fighting over the computer…

2. Values: your beliefs and ideas you consider important

Examples??? Browns fan, daily PE class, politics,

3. Emotional Needs: the need to belong and feel respected and worthwhile

examples??? Left out, dis-respected, put down, feel it’s unfair didn't make the science Olympiad, sports team etc…

What Causes Conflict?

3 major reasons

Think of a conflict you’ve had recently and briefly describe.

Answer the following questions in your notes.

1.What was it about?2. What caused it? (Resources, Values, Emotional)

3. Was it resolved? Explain.

Journal

Managing my Anger/ConflictIf I learn to manage my

anger then…If I don’t and conflicts get

out of hand then…

Release frustrations of life.

Calls Attention to Problems

Helps us understand self and other’s values

Increases motivation to take action

Brings about change Healthier relationships

Anger can build and boil over

Can lead to violence Irrational thinking Not pleasant to be

around Lead to depression

(esp.boys)

You were just presented with a check for:

$1,000.00 List all the things you would do with the

money.

Activity #1

Hypocrite- One who subscribes to one set of values,

and does another.

Immaturity- one who has not defined their values, flighty, drifters, uncertain

Maturity-clear values, life of purpose, meaning and direction

What you choose to do with your time also has everything to do with what you value.

Calm. It. Down.

Brainstorm

Ask Questions; to learn the other

person’s point of view

Attack the Problem- not the

person!

Explain how you feel; Let each

person tell their side

Talk to a trusted adult

Positive Ways to Manage Anger

 

Take a time out        to calm down and think through my anger.

  Allow each person to tell his or her side       then paraphrase the other persons position.

Let each person ask questions       in order to view the issue from the others point of

view.

  Keep brainstorming solutions       either to find the middle ground or creative solution  

Effective Conflict Management or Resolution Strategies T.A.L.K.

1. Identify the Problem◦ (Identify, ask yourself questions, what choices do you need to make and

who else if anyone is involved) What are the choices

◦ (List everything, ask for suggestions and make sure they are safe.) Gather Information- what’s helpful to know before making a

decision

Consider outcomes and values ◦ (honesty, respect and trust) Consequences of each options Healthful

Ethical Legal and Parent approval) Make a decision and act.

◦ (Ready to take action, choose a course that supports your values, the impact of all choices on self and others and ask a trusted adult if unsure.)

Evaluate your decision ◦ (Reach expectations, how did it affect others, how you feel about yourself

and what could you do differently)

Decision-making skills

Communication:The exchange of thoughts, feelings, beliefs

and wants between two or more people.

Communication Skills

Communication SkillsNon Verbal (without words)

Tone of VoiceHow you say something as important as

WHAT you say.

Body LanguageGestures

Facial expressions

posture

Sometimes verbal and non verbal messages can send two different messages. For that reason, be aware of the non verbal messages you send=

MIXED MESSAGE: occurs when your words say one thing but

your body language says another. (i.e. “sorry” while grinning) What does that tell the other person? Other examples??????

Communication Skills

You Messages: (blame /aggressive)“You can’t do anything right!”

I Messages- A statement that presents a situation from the speaker’s personal feelings/viewpoint:

“I’m mad because I wanted to work on the project together”

Communication Skills

Effective Verbal Communication:

Speaking Skills Listening Skills

Be clear Active Listening Use “I messages” Pay attention Stay Calm Use correct BL Stick to the point THINK first Choose the right time/place Ask open Questions Be aware of tone and B Language

Communication Skills

Round 1

Sender:

-Draw a picture on the Receivers back (ex. House , tree) Something recognizable.-Phone #- Pattern on how to get to some place in the classroom.

Write down on a piece of paper what you feel your partner is writing on your back.

Receiver

Round #2 Sender – Whispers-drawing-phone #-instructions on how to get to a place in the

classroom (ex. Under, over, crawling)Receiver- follows directions.

Communication Skills:PRACTICE:

Round #3 Sender – Demonstrates Receiver- Follows Directions.

Reverse roles

Communication Skills

Active Listening is hearing, thinking about and responding to the other person’s message.

More Listening Tips!1. Concentrate on what the other person is saying. Don’t be

thinking about what you are going to say next or interrupt. 2. Nod your head to show you are listening- give feed back”(then

what happened?”3. Let the person finish speaking!4. Stay calm- even if you’re hearing something you don’t like5. Keep an open mind; Listen even if you disagree accept that

others won’t always think the same way you do.

Listening

  Pressure pushed toward making a certain choice.

  A Peer is someone in your own age group.

  Peer Pressure someone your own age, is pushing you

toward making a certain choice

Peer Pressure & Refusal Skills

Spoken vs. Unspoken

Peer Pressure

Spoken: Something said to you directly

Unspoken: When you feel you are supposed to do something

S.T.O.P.Say no in a firm voiceTell why notOffer other ideasPromptly leave

Refusal and Negotiation Skills

Aggressive: Overly forceful, pushy, hostile

PassiveGiving up, giving in, backing down, easy to

persuade.

Assertive Confidence and clearly stating your

intentions

A clear message depends on the way you communicate

Non Verbal http://www.youtube.com/watch?v=VfDWQG

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Verbal http://www.youtube.com/watch?v=D5hMN_

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