© British Telecommunications plcPlease see the notes pages for more detail 1 Field Engineering...

© British Telecommunications plc

Please see the notes pages for more detail

1

Field Engineering North and South Update on organisational changes

Paul Holl and Mick Bourne

15 June 2011

1600



2

Agenda

The next stage of our transformation

New organisation charts

The regional changes

Benefits

Impact to individuals

Next steps

Q&A



3

The next stage of our transformation



4

New organisational structure from 4 JulyDirector FE North

Paul Holl

PA

North EastCarol Baxter

North WestTBC

ScotlandMal Cowie

R&R – Q2 Jim Murray

Allan Ryan Controls

Central Functions Alignment from PolicyComplex

Enablement

Director FE SouthHeide Baumann

PA

South West Malcolm Leonard

NHCIan Blackburn

Outer LondonSteve Dibley (temp)

SHCPaul Hendy (temp)

Inner London & London TradingCarl Moorhouse

Controls Paul Hiscocks

Central Functions Alignment from PolicyComplex

Enablement



5

New regional structure

Outer LondonSteve Dibley (temp)

Scotland,Mal Cowie

Inner London,

Carl Moorhouse



6

New regional structure

North East, Carol

Baxter

North West, TBC

Wales and West Midlands,

Bob Teagle

South West, Malcolm Leonard

SHC,Paul Hendy

(temp)

Midlands,Mick Bourne

NHC,Ian Blackburn



7

Benefits

There are many benefits to integrating at a regional level, including:

• Placing all work into the same region, with a common approach to work allocation, means we can make better use of our combined resources.

• We can properly review the time we spend traveling across a region because of localised skills shortages, and then train more people with those skills to reduce unnecessary travel time.

• Whilst engineers will continue to do the same work as they are currently doing, what this new organisation gives us is the opportunity to skill at base level in the power and build space. This will ultimately help with peaks / troughs of work and vice versa.

• We will have one system to manage all our customers’ work, giving us full visibility of those customer demands and meaning we can manage our own resources more effectively.



8

Impact to individuals

We want to have consistent ratios of team members to FLMs across all of the regions

This will mean some small reductions to FLM numbers in certain regions

The way in which we will do this has been designed to have minimum impact to you as individuals

Summary of general changes:

Your own team may change and you may have different team members to manage

FLM Impact

Operations For the majority of FLMs, your manager will not change

London TradingYou move to the inner London RBL but keep your existing tier two

Build, EvoTAMs, and Power You will move to a region and have a new RBL



9

Next steps

1. Your RBL will have an initial 121 conversation with you over the next few days to discuss how these changes will impact on you

2. By the end of next week (24 June) your RBL will share with you the final organisational structure

3. You will then be required to have a 121 conversation with each of your new team members by the end of the month

Other important information:• Tuesday 21 June – temporary OUCs will be visible on NJR – please note

that these are draft only in order to ensure everyone is assigned to the correct region and will be updated following the various activities over the next 2 weeks (on the system first week in July)

• Tuesday 21 June – There will be an email briefing to all of your team members alerting them to the potential errors on NJR

• Monday 4 July – New organisation formally in place



10

Q&A



11

BACK UP



12

Service DeliveryMark Whitley

Energy & Carbon - Richard Tarboton

Service Enablement - Tim Springham

BTW Mobile - Mike Cook

UK Data - Pete Stewart

UK Voice - Pete Stewart (covering)

International Delivery - Dave Dobson

Complex Customer & Migrations - Neeraj Khanna

MSL - Nigel Thorne

Field Engineering (North) - Paul Holl

Field Engineering (South) - Heide Baumann

Ser

vice

Per

form

ance

Pau

l Tay

lor

Ser

vice

Dev

elop

men

t (T

rans

form

atio

n)M

iche

lle v

an d

er P

eet

Pro

duct

ion

Pla

nnin

gC

olin

She

arn

© British Telecommunications plcPlease see the notes pages for more detail 1 Field Engineering...

Documents

Transcript of © British Telecommunications plcPlease see the notes pages for more detail 1 Field Engineering...