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EXECtlTEO by $TRONG A~QR1$1NAL FAMIUES TOGETHER (~AFT) IN,C.(ABN . . -:-- ·)

8946Q940379} Affix Common Seal if applicable.

on this day of

in accordance with its Constitution

Full Name and TiUe

Fulf Name and Title

in the presence pf Mr Michael Jo$eph Murray

Commissioner tor Oaths 1 /12 Charles St

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2012 .,. ·.:

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Signature

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SIGNED for and on behalf of the NorlhfJm Territory of Australia through ~he agency of

Oepa11ment of Children and Families by

I C.l-tJ~£ 6-rl'JDJ)IAJGp_ !3AJeNG:$

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WIT.0304.0001.0096

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Service Plan

Organisation: STRONG ABORIGINAL FAMILIES TOGETHER (SAFT) INC. ABN: 89466940379

Service Name: Aboriginal Child Youth & Family Service (ACYFS) Darwin & Alice Springs

Start Date End Date

Period of Service Agreement: 1/0712012 30/06/2015

Period of Service Plan: 01/07/2012 30/06/2014

SERVICE PLAN FUNDING

Funding Period Program Base Funding (Per Annum) $ GST(10%) Base+ GST

01/07 /2012-30/06/2014 BOI 6.2 ACCA Darwin $1,000,000.00 $100,000,00 $1, 100,000.00

01 /07 /2012-30/06/2014 BOI 6.2 ACCA Alice Springs $1,000,000.00 $100,000.00 $1, 100,000.00

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Department Document ID:CC0000634-AV0002739-SP0004233 Page 23

WIT.0304.0001.0097

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:D.CF ·p:rogram•Outcome

Earlier and Better Quality Support; Keeping Kids Safe; Supporting Children in Care; Strengthening Individuals and Families and Strengthening Communities

:Servfce:.:Qutc.ome.

SAF,T will work in partnership with DCF to foster the development of a culturally competent and responsive service system that promotes the safety and wellbeing of Aboriginal children, youth and families. To achieve this, SAF,T will auspice the establishment and operation of the Aboriginal Child Youth &

Family Services (ACYFS) in Darwin and Alice Springs.

:stand~uds·.& .Quality,Jmproveme~t

SAF,T will ensure that its staff and contracted providers have a valid Working with Children Clearance as per the Care and Protection of Children Act.

SAF,T will have in place an internal complaints mechanism and occupational health and safety policy.

SAF,T will have in place recruitment policies and procedures that ensure the safety and security of all clients and a system of criminal history checks for all

staff working with vulnerable people.

SAF,T will have in place an appropriate Asset Management Policy and will maintain an asset register as per clause 12 of the Agreement (01/07/2012 to

30/06/2015).

SAF,T understands the need to ensure the funded service properly represents its client base and promotes diversity in staffing, management and organisational governance. During the term of this Service Agreement, SAF,T agrees to implement strategies to actively recruit and retain staff and board

members from Aboriginal and Culturally & Linguistically Diverse background into Service Delivery and Senior Management positions and/or into Office Bearer positions, in a way that ensures the most appropriate mix of skill and experience to best manage the service delivery requirements associated with

this funded service

Departmem Document ID:CC0000634-AV0002739-SP00042~3 Page24

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WIT.0304.0001.0098

:Data.:c·ouection ·

Reporting requirements are as per clause 7 of the current Core Agreement. Reports are due on a six-monthly basis unless specified otherwise.

The Organisation will establish a data collection system to enable reporting against agreed service activities and performance measures as required by this service plan

·Fees::Poli'cy-

SAF,T reserves the right to charge fees for membership as well as its cultural brokerage/training services and to utilise any such funds to promote the cultural safety and wellbeing of Aboriginal children, youth and families in the NT.

:Special-Conditions

SAF,T and DCF recognise the value of an external evaluation of the 'Circles of Care' model, which will be separately funded by DCF and jointly led by SAF,T and DCF as a collaborative venture. The evaluation will be conducted by a recognised research or educational organisation and comprise a process

evaluation by 30 June 2013 and an assessment of client and service outcomes by 30 March 2014. Outcomes of the evaluation will inform the ongoing service

delivery arrangements. DCF will work with SAF,T to develop the evaluation project plan, governance and scope by 30 November 2012

It is agree~ that this Service Plan will be in a place for a period of 2 years, subject to meeting the agreed deliverables linked to:

1. Establishing the services, its infrastructure, procedures and staffing; 2. Operating the services and service delivery, including working arrangements and protocols with DCF and other services; and

3. Evaluating the services, processes and outcomes.

It is agreed that during the period of this Agreement ACYFS Services in Darwin and Alice Springs will be established and operated by SAF, T. As per Core

Conditions approval is not given to sub-contract either service.

Department Document ID:CC0000634-AV0002739-SP0004233 Page 25

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WIT.0304.0001.0099

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.Specla1·:conditions

It is agreed that the initial year of this agreement will include both service establishment and service delivery elements. It is understood that case

management for families will not commence until October 2012 (Darwin) and January 2013 (Alice Springs). As such, it is it agreed that the number of families

receiving intensive support services during the first year of this Service Plan will be on a pro-rata basis; that is 20-26 families in Darwin and 15-20 families iA Alice Springs.

SAF,T will report on referrals, assessment and client support (client activity) as per the performance measures in this agreement at Item 2 (Service Provision) on a monthly basis for the first 12 months of this agreement. For the second year of operation SAF,T will report on client activity on a quarterly basis.

In the 2013/14 year, the case load of 30-40 families will be the agreed minimum target number for each service location.

DCF and SAF,T agree to develop shared client outcome indicators including client reporting measures by 30 November 2012, and to collaborate on processes

for referral, assessment and support needs as part of operating the ACYFS services, and to support effective case coordination across both organisations.

DCF recognises SAF,T's ownership and intellectual property in relation to the Circles of Care model

Care and Protection of Children (Information Sharing) Amendment Act

SAF,T understands that the Care and Protection of Children (Information Sharing) Amendment Act commenced on 1 July 2012. The new legislation will make

the sharing of information that relates to the safety and well being of a child easier. To achieve this shift in practice, SAF,T will need to ensure that it has

appropriate policies, procedures and record management practices in place to support the implementation of the Act and will ensure that all personal

information is dealt with in a manner which is consistent with the Privacy Laws and any other relevant privacy legislation.

Transfer to Grants Management System (GMS)

The Department of Children and Families and the Department of Health are currently developing and will be transitioning to a new integrated Grants

Management Framework (GMF) which will be supported by a web based Grants Management System (GMS). When the new GMS 'Goes Live' it will phase out

the current Service Agreement Administration System (SAAS) which administers the current Core Agreements, Variation Agreements and Service Plans.

During the term of this agreement SAF,T agrees to negotiate this Agreement in line with the new contract documentation, which include Agreement Details (Part A), Standard Terms and Conditions (Part B) and Specific Conditions of Funding (Part C).

Department Document ID:CC0000634-AV0002739-SP0004233 Page 26

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WIT.0304.0001.0100

:serv.i·cer1Descrjpti.on.

SAF,T will establish and operate the Aboriginal Child Youth & Family Services (ACYFS) from sites in Darwin and Alice Springs.

The ACYFS will: • Provide Case Management and Family Support to vulnerable families referred from DCF from site locations in Darwin and Alice Springs;

• Participate on the Multi Agency Collaboration Team; and ·Provide cultural advise and expertise during Kinship Care Meetings, convened by OCF, to support case planning and placement, including the development

of appropriate tools and processes

Department Document ID:CC0000634-AV0002739-SP0004233 Page 27

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WIT.0304.0001.0101

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Ser.vice Activities.

1. Service establishment: "Aboriginal Child Youth and Family Services"('ACYFS')

1.1) Establish and operationalise services, staffing and infrastructure in Alice Springs and Darwin to support vulnerable and at risk children, young people and families

1.2) Development of performance and outcome measures relating to the ACYFS service and clients to support effective case management, provide a reporting framework and to support service evaluation.

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· PerformancecMeasures Location

Minimum staffing of key personnel to commence services in place, on or before, 30 September 2012 for Darwin and, on or before, 30 November 2012 for Alice Springs.

Darwin and Alice Springs

Finalised service policies and procedures for Circles of Care model on or before 30 September 2012

Finalised referral arrangements with DCF on or before 30 September 2012

Office and service infrastructure in place to enable services to commence on, or before, 30 September 2012 in Darwin; and on, or before, 31 December 2012 in Alice Springs.

By 31 December 2012 report on strategies used to engage and communicate the ACYFS to stakeholders in Darwin and by 31 January 2013 in Alice Springs; including; 1) service model and practice framework, 2) intake, assessment and referral processes, and 3) links to other community based services, including child protection services

Agreed service level and client level outcome measures and indicators related to the ACYFS services developed with DCF for joint SAF,T and DCF endorsement on or before 31 October 2012.

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Department Document ID:CC0000634-AV0002739-SP0004233

:EligibilityfTarget Groups.

Aboriginal Community, DCF, NGOs and other Providers

Page28

--WIT.0304.0001.0102

2. Establishment training Initial report due on or before 31 December 2012 to include:

2.1) Provide initial training in Care Needs * Number of training sessions held; location of training; and Alice Springs and SAF,T staff Framework & Circles of Care to SAF,T number of SAF,T attendees by position held; and training Darwin personnel involved in the ACYFS services) evaluation summary;

2.2) Provide presentations to DCF (practice * Number of presentations given; location of training and Aboriginal advisors, case-workers, team leaders and number of DCF attendees by position (e.g. practice advisors, Communities, DCF, senior management senior managers, case managers, team leaders, Other providers

management) (NTG, NGOs and other providers)

3. Service provision: Client Services

Deliver comprehensive case management Use client outcomes measures (to be provided in accordance Darwin & Alice Vulnerable Aboriginal and family support services to vulnerable with agreed outcomes as identified by 30 November 2012) to Springs Families from Darwin Aboriginal Families in both the Greater report six-monthly by service location (Alice Springs and and Alice Springs Darwin and Alice Springs regions Darwin). Families will be referred from DCF, but not on 2012/13 child protection orders · NB Report to include areas such as number of clients * Darwin 20·26

assisted by support needs (by agreed categories); and families Services fo commence: referral source and destination; referral outcome; number of * Alice Springs 15-20

family assessment undertaken; timeliness of assessment; families *Darwin by 31October2012 number of families engaged; open and closed cases; length

2013/14 *Alice Springs by 31 January 2013 of time/intensity of service for families. Duration of case support by days; and *Darwin 30-40

families Narrative report on successes achieved; issues encountered *Alice Springs 30-40 and strategies used to address barriers families

4. Ongoing Training Provision of a six-monthly report that includes:

4.1) Provide ongoing training in Care Needs 1) Number of training sessions held; location of training; and Alice Springs and SAF,T & DCF staff Framework & Circles of Care to SAF,T & DCF number of SAF,T and DCF attendees by position held; and Darwin involved in ACYFS personnel involved in the ACYFS services) training evaluation summary; and services

4.2) Provide presentations to DCF (practice 2) Number of presentations given; location of training and Aboriginal advisors, case-workers, team leaders and number of DCF attendees by position (e.g. practice advisors, Communities, DCF, senior management senior managers, case managers, team leaders, management Other providers

(NTG, NGOs and other providers

Depattment Doct1ment ID:CC0000634-AV0002739-SP0004233 Page 29

WIT.0304.0001.0103

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5. Cultural advice and expertise Report on participation and activities to support service and model evaluation within the reporting period. Report to include:

5.1) ACYFS will participate on the Multi * Number of meetings attended by location (Darwin and Alice Darwin and Alice Agency Collaboration Team (MAC Team) in Springs) and primary outcomes achieved Springs Darwin and in Alice Springs

5.2) ACYFS will participate in kinship care * Number of cases where cultural advice is provided to meetings and associated activities to provide support the assessment, planning, tool development and cultural expertise and advice to support DCF service delivery in a way that best meets cultural needs and in its care planning and placement practice is culturally secure and in the development and implementation of culturally appropriate tools

6. Service Evaluation

Participate in service evaluation around the Provision of six monthly client and service outcome NT Wide Care Needs Framework and Circles of Care measures and indicators to the approved research entity Model evaluating the ACYFS, on or before 31 December 2012.

Summary of participation in service evaluation

Appendices: ------------------------------ ---- - - -- · - - - --- .. --

NA

Department Document ID:CC0000634-AV0002739-SP0004233

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Multi Agency Collaboration Team

DCF staff

SAF,T; DCF and Identified Evaluation body

Page 30

WIT.0304.0001.0104

· Confact:Offil¢'.e~~I Department of Children and Families

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, .. ':N.ctl;!Je;~IWendy Portlouis

.... ... :po$itiod!;INGO Service Development Officer . '•' . . . ., '

. ', · ' " 'h' .· ·.·,189244088 . . ,, :_ ·:·: •. r::. : .O~~~~

.: .''F.ax-:.:1 s94203s1

: t;ma:i~id wen dy.portlouis@nt.gov.au

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Department Document ID :CC0000634-A V0002731-SP0004233

" .. '.Cont~Ct~Officer.:1sTRONG ABORIGINAL FAMILIES TOGETHER (SAFT) . . :. ·~ INC.

..... ,JN~me~;IJosie Crawshaw

·Position!]Chief Executive Officer

Phonei.189446668 . ';,

. · ·:i:ax~1sga14s2s . •Eqiail;)ljosie.crawshaw@saf,t.org.au

, :.sr1;1iiature:. @~

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WIT.0304.0001.0105