Administrative Services is a support organization. Customer satisfaction via customer service is our responsibility.

We recognize that whenever we interact with a customer, through a

phone call, letter, e-mail or meeting, an impression is made. Every interaction is a reflection of ourselves as well as a

reflection of the university.

Administrative Services will provide high-quality customer service via fair, courteous, and professional treatment by providing accurate,

current and consistent information in a timely manner and being

considerate of customer concerns and needs.

The goal for Administrative Services is for all of our customers to receive

quality service that meets or exceeds their expectations.

CourteousAttentiveRespectfulExcellence

Courteous

Attentive

Respectful

Excellence

Direct in Person AssistancePerforming Service in an Office

EmailFacsimilesMeetingsTelephoneWritten Correspondence

Direct In-Person

Assistance

Performing Service

in an Office

General GuidelinesOut-of-office e-mail Procedure

RepliesSignature

Email GeneralGuidelines

Out-of-office E-mail

Procedure

Email Replies

Email Signature

Facsimiles

Scheduling and Facilitating

Attending

Incoming CallsLeaving a Voicemail MessageOn-holdResponding to MessagesTransferring CallsVoicemail/Out-of-office Procedure

Incoming Calls

Leaving a Voicemail Message

On-hold

Responding to Messages

Transferring Calls

Voicemail/Out-of-office Procedure

Written Corresponde

nce