© Aastra 2012 CMG 7.5 Speech Attendant Sales Presentation.
-
Upload
kailey-maycroft -
Category
Documents
-
view
215 -
download
1
Transcript of © Aastra 2012 CMG 7.5 Speech Attendant Sales Presentation.
© Aastra 2012
CMG 7.5 Speech Attendant
Sales Presentation
© Aastra 2012 2
Unified Collaborative Business Communications
04/11/23
Communication Platform & Servers
Attendant
• Attendant Console• Visit Management Tool
Business users
• Office Web• Calendar Connection• Office Quick
Speech services• Speech Office• Speech Attendant• InConference
Administrator• Quality Manager• System Management
Enables Attendant and office users to control their presence and availability, as well as access and manage advanced services.
© Aastra 2012 304/11/23
CMG Speech Attendant is an automated attendantapplication offering:
24/7 access to your organization
Relieving of the attendants workload
A natural dialogue with the caller
Automatic speech recognition, ASR
Attendant services
Presentation of activities
Customized recording options
CMG 7.5 Speech Attendant
© Aastra 2012 404/11/23
The concept
1. Welcome to Aastra Telecom! Say the name of the person you want to speak with, or say ‘operator’.
CMG Speech server
-IVR-Voicemail-Speech Attendant
Jane Matthews2. I would like to talk to Jane Matthews.
3. Jane Matthews is in a meeting until 6 PM. Would you like to record a voicemail or transfer the call to an operator?
© Aastra 2012 504/11/23
3. Jane Matthews, one moment please.
Speech Attendant Jane Matthews
Call transfer
1. Say the name of the person you want to speak with, or say ‘operator’.
2. Jane Matthews.
© Aastra 2012 604/11/23
5. Jane Matthews in Human resources, one moment please.
Speech Attendant
Jane Matthews
Human resources
Several persons with the same name
1. Say the name of the person you want to speak with, or say ‘operator’.
2. Jane Matthews.
3. Jane Matthews. There is more than one person with that name. Do you mean Jane Matthews in Development, Training or Human resources?”
4. Human resources.
© Aastra 2012 704/11/23
3. Support, one moment please.
Speech Attendant
Calling a department
1. Say the name of the person you want to speak with, or say ‘operator’.
2. Support.
Support department
© Aastra 2012 804/11/23
3. Jane Matthews, ... lunch until 12.30. Would you like to record a voicemail or transfer the call to an operator?
Speech Attendant
When a person has a CMG activity
1. Say the name of the person you want to speak with, or say ‘operator’.
2. Jane Matthews.
4. Voicemail.
5. One moment please.
Voicemail
© Aastra 2012 904/11/23
3. The mobile phone number for Jane Matthews … <number>”. Would you like me to repeat the number?
Speech Attendant
Number information
1. Say the name of the person you want to speak with, or say ‘operator’.
2. What’s the mobile phone number for Jane Matthews?
5. Say the name of the person you want to speak with, or say ’operator’.
4. No.
© Aastra 2012 1004/11/23
Call transfer through speech recognition of:• Given name and family name• Department name• Nick name
Call transfer to:• Extension• Mobile phone• Operator
Phone number guidance• Say for example “What’s the phone number for John Smith?”• Extension• Mobile number
Functions
© Aastra 2012 1104/11/23
Change language easily • Just say the name of the language
Fallback to attendant• Automatically if Speech Attendant does not understand user• By saying “operator”
Activity presentation• The person is in a meeting and will be back..
A-number identification of caller• Shorter dialog for known users
Functions
© Aastra 2012 1204/11/23
Speech enabled call handling functionality
Automatic and seamless dialog • Automatic Speech Recognition (ASR) for natural language understanding
• Synthetic voice (TTS) for repetition of names and departments
Supported Languages• Danish, English, Norwegian, Swedish
Functions
© Aastra 2012 1304/11/23
Statistics
Statistics from Speech Attendant queues in CMG Quality Manager e.g.
• Number of calls handled • Average answer time• Average call duration• Abandoned calls
04/11/23
© Aastra 2012 1404/11/23
Example of system setup for CMG Speech
SIP trunk interface
© Aastra 2012 1504/11/23
Highlights
Keep your business open 24/7 for an affordable cost
Relieve the attendants in their work
Speak naturally- The speech recognition software is designed to handle natural speech.
Saves time for callers- When the Speech Attendant is saying something the caller can interrupt.
Reduce manually transferred calls
Use your existing call manager and integratewith your IT platforms
© Aastra Doc no: ASE/APP/PLM/0179/EN Rev 2 1604/11/23
Thank you !