“ A little knowledge that acts is worth infinitely more than much knowledge that is idle.”

Kahlil Gibran (1883-1931)

1

Knowledge and knowledge sources areidentified and located

Knowledge is translated into explicit form

Networks, practices and incentives are instituted

Knowledge is field tested

Know-how is transferred to organisational knowledge repository

Becomes part of “corporate memory.”

The Knowledge Management Cycle

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Knowledge Management Cycle

Four major approaches

Meyer and Zack, 1996

Bukowitz and Williams, 2000

McElroy, 2003

Wiig, 1993

Dalkir, Kimiz (2205) Knowledge Management in Theory and Practice,

Elsevier, Butterworth Heinemann, pp25-76 3

They are implemented and validated in real world settings

They are comprehensive with respect to the different types of steps found in KM literature

They include detailed descriptions of the KM processes involved in each step.

Dalkir selected these as the four major approaches because they meet the following criteria -

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Wigg 1993 Zack 1996 McElroy 1999 Bukowitz & Williams 2003

Creation Acquisition Individual and group learning

Get

Sourcing Refinement Knowledge claim validation

Use

Compilation Store/retrieve Information acquisition

Learn

Transformation Distribution Knowledge validation

Contribute

Dissemination Presentation Knowledge integration

Assess

Application Build/sustain

Value realisation Divest

A Comparison of Key KM Cycle Processes

5

Knowledge capture and/or creation

Knowledge sharing and dissemination

Knowledge acquisition and application

Dalkir proposes an Integrated KM Cycle

Three major stages : -

6

Wigg 1993 Zack 1996 McElroy 1999 Bukowitz & Williams 2003

Dalkir’s Integrated KM Cycle

Creation Acquisition Individual and group learning

Get Create/capture

Sourcing Refinement Knowledge claim validation

Use Create/capture

Compilation Store/retrieve Information acquisition

Learn Create/capture

Transformation Distribution Knowledge validation

Contribute Create/capture and contextualise

Dissemination Presentation Knowledge integration

Assess Share, disseminate and assess

Application Build/ sustain

Acquisition and application

Value realisation Divest Update

Comparison of Key KM Cycle Processes

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Dalkir’s In

tegrated

Knowledge Management C

ycle

Dalkir, Kamiz (2005) Knowledge Management in Theory and Practice Elsevier Butterworth Heinemann8