...• A shared understanding of future key success factors for leaders within the mining industry...

A complete listing of Queen’s School of Business Executive Education Programs 2014 - 2015

PROGRAM DIRECTORY

qsb.ca/execed

Ranks Queen’s #1 in Canada for Full-Time MBA and Executive Education

Programs by Subject Area

CommunicationCoaching for Challenging Conversations 13

Developing Your Leadership Presence 14

Negotiating and Consensus-Building 15

Finance/GovernanceBusiness Finance for Everyone 13

Finance for the Non-Financial Manager 9

Governance 10

General ManagementQueen’s Executive Program 4

Queen’s Public Executive Program 5

Coaching for Challenging Conversations 13

Enterprise Management 9

Human Resources 10


Strategy 12

Information ManagementIT Management 11

Strategic Analytics 14

LeadershipQueen’s Executive Program 4

Queen’s Public Executive Program 5

International Mining Leadership Program 6


Leadership 11

Managing People/TeamsCoaching for Challenging Conversations 13


Human Resources 10

Leadership 11

Operations Leadership 12

MarketingMarketing 14

Strategic Analytics 14

Strategy 12

MiningInternational Mining Leadership Program 6

NegotiationsCoaching for Challenging Conversations 13


OperationsOperations Leadership 12

Strategic Execution 14

Performance CoachingCoaching for Challenging Conversations 13

Executive Coaching 8

Human Resources 10

Operations Leadership 12

Public Sector/Public PolicyQueen’s Public Executive Program 5

Governance 10

Sales ManagementNegotiating and Consensus-Building 15

Sales Management 15

StrategyStrategic Analytics 14

Strategic Execution 14

Strategy 12

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Gain the knowledge and new skills you need to meet the challenges of today’s dynamic and competitive business environment.

Free Monthly WebinarsJoin QSB faculty as they explore a wide range of business topics in free monthly webinars. Each interactive session will provide you with the latest in business research, concepts and tools that you can apply immediately in the workplace. Sessions conclude with a live Q & A. Register for our next event.

qsb.ca/insight

Queen’s School of Business Executive Education is one of the world’s largest and most respected providers of management education. Over the past 30 years, more than 3,500 organizations from 60 different countries have sent managers and executives to our programs.

Queen’s School of Business is consistently ranked among the best in the world by Financial Times and Bloomberg BusinessWeek and the best in Canada in the Environics Report on Executive Education.

Access to Queen’s School of Business Centres and ServicesIn addition to our outstanding executive education programs, Queen’s School of Business is home to several Centres offering consulting and research support. Visit the website for more information.

qsb.ca/centres

An amazing program. You’ve created a raving fan in me. The whole experience was outstanding.

GARRETT HOLLMAN

Leadership Development Specialist WestJet

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Queen’s School of Business Executive Education has been providing exceptional experiences for 30 years. There are many features that make our programs unique.

Personalized For YouQueen’s creates a personalized experience for each participant. Your objectives are solicited prior to the start of the program and reviewed by the session leaders. Content is then customized to ensure everyone’s objectives are met. Optional lunch-time sessions and one-on-one meetings with session leaders are available to review concepts for which you require further discussion or clarification.

Practical and Relevant ContentWe are committed to deepening your understanding of current issues and concepts. Participants apply these concepts and test their new-found skills and knowledge in an action learning environment.

Multiple Teaching MethodsQueen’s Executive Education Programs leverage the power of multiple teaching tools including: class discussions and seminars; case studies; simulations; small group exercises; and one-on-one coaching.

Action LearningCollaborative and experiential activities are integrated into our programming to ensure a strong connection to content. Experiential learning is a process by which people come together to help each other learn from experience. A defined activity is designed to practice a learned teaching.

Outstanding EducatorsAt Queen’s School of Business, the faculty team is consistently recognized for both excellent teaching skills and significant experience with senior-level managers in many organizations.

Networking OpportunitiesQueen’s Executive Education Programs include numerous formal and informal opportunities to network with fellow executives and managers, as well as faculty and senior administrators from Queen’s School of Business. Because QSB is Canada’s largest provider of executive education, participants benefit from being part of a diverse peer group that reflects the global nature of today’s business landscape. World Class FacilitiesWhile our shorter programs are offered in multiple locations, including our Toronto facility in the heart of the financial district, the majority of our programs are held at the Donald Gordon Conference Centre near the Queen’s campus in Kingston. This world-class facility provides comfortable private guest rooms, great food and executive-level customer service.

Discounts Available• Up to 40% for NGO’s whose major source of

financing comes from charitable donations

• 20% for companies sending 10 or more participants in a single year

• 20% for Queen’s University academic alumni

3

Kingston, ONResidential programs are offered in the highly acclaimed Donald Gordon Conference Centre near the Queen’s campus in Kingston.

421 Union Street

Kingston, Ontario

Canada K7L 3N6

Tel: (888) 393-2338

World ClassFacilities

Toronto, ONOur Toronto facility, in the heart of Canada’s financial district, features state-of-the-art conference and meeting rooms, and an 80-seat tiered classroom.

3020-200 Front Street West

Simcoe Place

Toronto, ON

M5V 3K2

Tel: (416) 214-9655

4

Queen’s Executive Program is our flagship program and one of the world’s most popular general management programs. There are two options for completing this intensive three-week program.

I. Strategy• Strategic planning processes and implementation:

Draft and implement a dynamic and effective strategic plan.

• Leading change: Drive positive change and improve organizational performance.

• Strategic planning and risk management tools: Determine the strategic platform that is right for your organization.

II. Enterprise Management• Finance: Use financial tools to ensure your

decisions are based on the right information.

• Project management and lean innovation: Use leading-edge tactics to prioritize and accelerate projects while minimizing risk.

• Marketing and sales management: Maximize the profit impact of your marketing and sales efforts.

• Information management: Understand IT’s capacity to transform business models, reduce costs, and drive meaningful business value.

III. Leadership• Developing a leadership plan:

Enhance performance by applying the principles of transformational leadership and coaching.

• Creating a high-performance organization: Achieve continuous improvement in work processes, teamwork, and management practices.

• Negotiating and consensus-building: Negotiate effectively with customers, suppliers and internal stakeholders.

This Program is suitable for senior managers and executives of all functional areas. Participants must have managerial experience.

April 27 to May 16, 2014October 19 to November 7, 2014April 19 to May 8, 2015October 18 to November 6, 2015

Kingston

$26,500 Cdn (plus HST)

WHO ATTENDS

DATES

LOCATION

FEES

Covers a private guest room with bath, a broad

range of amenities, parking, world class dining,

learning materials and post-program support.

Queen’s Executive Program

The two options for completing Queen’s Executive Program are:

Participants may complete the program over three consecutive weeks. The 3-week option is offered once in the spring and once in the fall.

Participants may complete the three modules as three stand-alone 5-day programs — the Strategy Program, the Leadership Program and the Enterprise Management Program. Scheduled dates for these programs can be found in this Directory.

OPTION ONE

OPTION TWO

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Public Policy, Strategy and Leadership: an intensive program strategically designed to enable you to take full advantage of the enriched learning environment, powerful networking, and numerous opportunities to develop as an individual and a leader.

Queen’s Public Executive Program

• Policy agenda Discuss the global and domestic forces that shape the Canadian policy agenda

• Policy management Review new ideas for developing and structuring the policy-making process

• Policy instruments Match policy tools to the policy challenges facing governments

• Policy performance Improve public policy implementation and evaluation

• Public-sector management Use leading-edge management techniques to face today’s public-sector challenges

This 2-week program provides a unique opportunity for public-sector managers to address the challenge of leadership in government and to discuss key domestic and external policy issues. The first week focuses on public policy challenges, management, instruments and performance. The second week focuses on the use and implementation of management tools in today’s public sector.

FEES

September 28 to October 10, 2014January 18 to 30, 2015September 27 to October 9, 2015

Public-sector managers at the federal, provincial and municipal levels who are looking for fresh perspectives on policy issues and public-sector management.


DATES

WHO ATTENDS

LOCATION Kingston

Covers a private guest room with bath, a

broad range of amenities, parking, world

class dining, learning materials and post-

program support.

This stream is focused on meeting the leadership challenges of today’s public sector including policy management, policy instruments, policy performance, public sector management, ethics and improving your personal leadership style.

The requirements for the Queen’s Executive Certificate in Public Sector Leadership are:

• Complete this 2-week program: Queen’s Public Executive Program

• Complete this 5-day program: Leadership

Queen’s Executive Certificate in Public Sector Leadership

Kelly Furuya Human Resources Coordinator Secure Energy Services Inc.

The skills and awareness I developed this week are so valuable. I now have the foundation for creating a much more effective and motivated team.

6

Queen’s International Executive Program in Mining Leadership

Module 1Leading In the External Environment

• A shared understanding of future key success factors for leaders within the mining industry — What makes a highly successful mining company from a multiple stakeholder perspective?

• Managing the external environment: Frameworks for building and maintaining successful relationships with communities and governments

• Effective risk management strategies pertaining to the environment, permitting, energy, water, climate change and sustainability

• Corporate social responsibility and stewardship

• Challenges of doing business in an international environment/developing country

• Public versus private ownership and the implications for international development

• The strategic perspective

Module 2 Leading In the Internal Environment

• Leading, managing and integrating operating systems (logistics, contractors, employees, vendors, etc.)

• Leading large-scale strategic projects/operations interfaces

• Defining culture, driving cultural change

• Industrial relations/labour management and negotiations

• Financial/asset management

• Leadership/coaching/mentoring

• Project organization and control

This modular two-week program has been designed for executives within mining and related service industries around the world. It will provide the strategic and operational knowledge and skills required to position your organization for future success.

This program will have significant value for executives in:

• Mining and mining services companies

• Strategic leadership roles in mine/metallurgical facility management

• Exploration, projects, finance, human resources, marketing and sales

WHOATTENDS

Toronto, ON


June 23 to 27, 2014 February 23 to 27, 2015

November 17 to 21, 2014 November 16 to 20, 2015

MODULE 1

MODULE 2

LOCATION

FEESFee covers all books and course materials;

breakfast-lunch-breaks; certification; and

post-program support and services.

7

‘

Custom Programs for Organizations

A Transformational Experience for Your Organization

Queen’s School of Business Executive Education Custom Programs are designed to meet the specific development needs of your organization, applying our expertise to your unique objectives. Our programs provide powerful tools for facilitating meaningful organizational change in important areas such as: improving strategy development and implementation processes, creating a high-performance culture, managing growth and innovation, and developing leadership capabilities.

We provide world-renowned executive education. You set the agenda. Here’s how it works.

In some cases, organizations engage us to address a specific and well-defined development need. In these cases, we work closely with the senior management team to develop an appropriate program. In other instances, we work with the organization to determine what their training and development needs are before developing a program customized to meet these needs. Either way, Queen’s faculty and staff ensure that the program is executed with the extraordinary degree of professionalism and attention to detail that clients have come to expect from Queen’s School of Business Executive Education.

Custom Program Design Process

We asked Queen’s to develop a program for us that was focused on the emerging world of Big Data. They provided a well-organized and focused curriculum, with a good mix of practical and technical, presented in a logical and insightful manner that will undoubtedly result in effective learning and direct application on-the-job.

ACHILLE ETTORRE Senior Director Financial Planning & Analysis, Loblaw Companies

Initial Meeting &Pre-Assessment

Consultation Phase

Development of CurriculumOutline & Budget

Customization & FinalCurriculum Development

Pre-Program Activity

Post-Program Activity

ProgramEvaluation

Discussion of Next Steps

Program Delivery

To find out more, contact our office at (888) 393-2338, or in Toronto at (416) 214-9655

8

Queen’s Executive Coaching Service

From the world of sports, the concept of coaching moved to the executive suite as a means to help senior executives manage a constantly changing business environment and refine their leadership skills. Today, all over the world, people at all levels of the organization are using executive coaches to help them achieve their full potential. The process focuses on the participant’s goals, accelerates movement toward the goals, reinforces learning and change, and increases self-empowerment.

Top athletes need good coaches. Increasingly, executives do too. Achieve your full potential as a leader.

Executive coaching also offers significant benefits to the participant’s organization, including:

Achieving successful organizational change

Building synergies within teams

Developing and retaining effective leaders

Individuals who participate in executive coaching benefit in three important ways:

They have a clearer vision of their development goals

They are significantly more successful in achieving their goals

They are more effective managers and leaders

To find out more, contact our office at (888) 393-2338, or in Toronto at (416) 214-9655

Queen’s Executive Coaching is a highly interactive process that is built on trust. Confidentiality is contracted up front and rigorously adhered to. By creating this trusting environment and following a coaching framework, our coaches lay the foundation for exploring opportunities and creating positive change. Every participant has the opportunity to interview a number of coaches and select the one with whom they feel most comfortable. The initial contract is for six months, with the option to extend.

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Residential Programs in KingstonHeld at the Donald Gordon Conference Centre - qsb.ca/dgcc

Enterprise ManagementAdvance Your Cross-Functional Management Skills

This 5-day program provides a broad overview of strategic execution, innovation and several functional areas which are critical to the success of any organization.

Managers from a variety of functional areas wanting to gain a better grasp of general management.

WHOATTENDS

• Finance: Understanding and applying financial tools to make better business decisions and to quantify and manage risk

• Marketing and sales management: Linking marketing and sales strategies, establishing a clear value proposition, focusing on the right customers and lowering the cost of doing business

• Information management: Justifying and measuring the ROI of IT investments, and maximizing the value of ERP, customer relationship management, supply chain management and knowledge management

• Project management and lean innovation: Using leading-edge tactics to: prioritize and accelerate projects; meet or exceed expectations; and minimize risk in a lean environment

• Human resources management: Attracting, engaging, developing and retaining the best talent

Kingston


June 8 to 13, 2014June 7 to 12, 2015November 15 to 20, 2015

DATES

LOCATION

FEES

This 5-day program may be taken as part of the requirements

for completing Option 2 of Queen’s Executive Program.

* Course content subject to change

Finance for the Non-Financial ManagerDevelop Your Financial Acumen

This 5-day program will demystify financial statements and a variety of finance and accounting tools, enhancing your ability to make better business decisions and to take on more P&L responsibility. This program will increase your confidence and comfort level with financial terminology and tools while providing “must-have” knowledge for anyone who aspires to senior management.

Managers and executives in any functional area who want to strengthen their understanding of finance and accounting tools and how they are used to make better business decisions.

Kingston


June 1 to 6, 2014September 21 to 26, 2014March 8 to 13, 2015May 31 to June 5, 2015September 20 to 25, 2015

DATES

WHOATTENDS

LOCATION

FEES

• Learn how to interpret key financial and accounting statements: Decipher and understand the meaning of income statements, balance sheets, cash flow statements, and statements of retained earnings

• Understand the financial ramifications of your business decisions: Use financial ratios to improve liquidity, profitability, capital structure and asset utilization. Understand cost systems and challenge inappropriate allocations

• Learn to use a variety of financial tools to make better business decisions and smarter business investments: Assess working capital requirements and use tools such as breakeven analysis, sensitivity analysis to improve decision-making and reduce risk

• Capitalize on our optional tutorials, one on-one coaching and elective session: Apply your learning to your own organization

Fees for all of the 5-day programs cover

a private guest room with bath, a broad

range of amenities, parking, world class

dining, learning materials and post-

program support.

10

• Building an integrated HR strategy: Successfully integrate the HR strategy into the overall business strategy

• Attracting, engaging, developing and retaining the best talent: Develop leading-edge practices for employee selection, development and retention

• Designing an effective performance management system: Design a performance management system that accelerates development and improves performance

• Managing the HR function: Manage the HR function as a profit centre and create value for your organization

Human ResourcesCreate Value and Drive Performance Through Strategic HR Management

This 5-day program will help you better understand the critical role that HR must play in successful organizations. It provides valuable insights into managing the HR function as a profit centre, designing performance management systems that increase productivity and creating a high-performance culture.

Managers and executives who have responsibility for any or all aspects of the Human Resources function in their organization.

Kingston


November 16 to 21, 2014April 12 to 17, 2015

DATES

WHOATTENDS

LOCATION

FEES

Governance For Executives and Board Members in Government and Not-for-Profit Sectors

This 4-day program will provide you with concepts, frameworks and techniques that will enable your Board to be more effective and increase the value of your personal contribution.

• Governance and the role of the board: Understand current expectations of boards and how the role of the board has evolved over time

• Board accountability for financial reporting and audit: Review key financial statements and the role of the auditor and the audit committee

• Risk management and boards: Clarify the role of the board of directors, key board committees and senior executives in risk management

• The board and strategic planning: Understand how the Board can review and contribute to the organization’s strategic plan

FEES

November 3 to 6, 2014April 7 to 10, 2015November 9 to 12, 2015

Board members and senior executives of municipal, provincial and federal agencies, Not-for-Profits, Crown Corporations, government departments, and oversight bodies.


DATES

WHO ATTENDS

LOCATION Kingston

Residential Programs in Kingston - Held at the Donald Gordon Conference Centre - qsb.ca/dgcc

11

• Understand your leadership capabilities: Achieve a better understanding of your leadership capabilities through a series of personal assessments, including 360° Feedback

• Analyze and reflect on your leadership style: Experienced coaches will provide personalized, one-on-one feedback and insights into your personal effectiveness as a leader

• Develop a personal leadership plan: Working with your Leadership Coach, you will develop an action plan of personal and professional renewal

• Enhance your leadership skills: Practice skills in coaching for high-performance, communicating more authentically, bringing out the best in others and giving or receiving feedback

LeadershipRealize Your Leadership Potential

This intensive 5-day program will change the way you think about leadership and provide insights and coaching that will enable you to grow as a leader.

Managers and executives in any functional area of their organization who want to strengthen their leadership skills.

Kingston

$8,900 CDN (plus HST)

June 15 to 20, 2014September 14 to 19, 2014November 30 to December 5, 2014February 22 to 27, 2015June 14 to 19, 2015September 13 to 18, 2015November 29 to December 4, 2015

DATES

WHOATTENDS

LOCATION

FEES



• Understand the impact of emerging technologies Explore the implications and opportunities of cloud and mobile computing and discuss how the internet and social media have redefined relationships with customers and suppliers

• Ensure that your IT strategy is integrated with the organization’s strategy and goals Understand how the disruptive technologies have transformed strategic options

• Learn how to reduce costs and improve information management Discuss the cost saving opportunities presented through new technologies, data centre consolidation and shared services

• Understand how to create competitive advantage Learn how data analytics can be applied across the organization to improve business performance

• Discover ways to build on legacy systems Discover ways to build on legacy systems while prioritizing and planning for future IT investments

IT ManagementCreate Competitive Advantage Through Information Technology

This 5-day program focuses on integrating the IT function across the organization and demonstrates how effective IT management can transform business models, reduce costs and create competitive advantage.

DATES

WHOATTENDS

FEES

LOCATION

Managers and executives who are involved in IT decisions and investments.


March 30 to April 4, 2014May 10 to 15, 2015

Kingston

Executive Certificate Options — Details on pages 4 and 5

Fees for all of the 5-day programs cover

a private guest room with bath, a broad

range of amenities, parking, world class

dining, learning materials and post-

program support.

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• Thinking strategically: Assess your operational performance, and develop the appropriate strategy for performance improvement

• Enhancing performance: Create an actionable plan to achieve continuous improvement in team performance and management practices

• Implementing the performance plan: Measure and track performance, improve quality, remove barriers to effectiveness and build an infrastructure for collaboration

• Leadership: Effectively lead a high-performance team

Operations LeadershipCreate and Manage High-Performance Teams

This 5-day program will show you how to create a workplace characterized by innovation, customer focus and a continuous improvement mindset. You will learn how to set challenging targets and work effectively with your staff to achieve them.

Managers and executives in any functional area of their organization who are looking to improve performance within their operating group.

Kingston


June 1 to 6, 2014September 21 to 26, 2014January 25 to 30, 2015May 10 to 15, 2015September 20 to 25, 2015

DATES

WHOATTENDS

LOCATION

FEES

StrategyCreating and Implementing Winning Strategies

This 5-day program provides a structured and disciplined approach to strategic planning and effective techniques for successful implementation and integration across the organization.

FEES

May 25 to 30, 2014November 9 to 14, 2014March 1 to 6, 2015May 24 to 29, 2015November 8 to 13, 2015

Managers and executives who are involved in their organization’s strategic planning process.


DATES

WHO ATTENDS

LOCATION Kingston

• Creating an effective strategic planning process: Develop a structured and disciplined approach to strategic planning

• Strategic planning and risk management tools: Identify make-or-break issues and opportunities, understand the levers of profit, analyze the competitive landscape, and capitalize on synergies

• Leading organizational change: Build a flexible organization capable of rapid and successful change

• Implementing the strategic plan: Use proven techniques for successfully implementing the strategic plan and maintaining momentum



Residential Programs in Kingston - Held at the Donald Gordon Conference Centre - qsb.ca/dgcc

Fees for all of the 5-day residential

programs cover a private guest room

with bath, a broad range of amenities,

parking, world class dining, learning

materials and post-program support.

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Non-Residential Programs Across Canada

Non-Residential LocationsFor your convenience, our non-residential programs are held in two major cities across Canada: Calgary and Toronto.

Business Finance for EveryoneIn this one-day workshop, you will learn how to complete the financial statements, monitor cash flow, make resource utilization improvements, and evaluate results in the balance sheet and income statement. Participants explore the cause-and-effect relationships that govern a company’s financial statements – and develop a financial appreciation and an intrinsic business sense that will govern their future decisions in every day work.

FEES

September 18, 2014 - CalgaryNovember 13, 2014 - Toronto

$975 Cdn (plus HST)

DATES

This program will enable you to:• Read and interpret financial statements

• Identify critical elements affecting profitability, cash flow and growth

• Analyze financial ratios and key performance indicators

• Determine the ROI of investments and initiatives

• Make decisions and establish priorities according to financial value

• Discuss financial issues and requirements with your colleagues, management, consultants and professionals

Coaching for ChallengingConversationsThis 2-day program provides a road map and skills for effectively handling challenging conversations, and the ability to access those skills when the pressure is on. No matter how effective you are as a coach and manager, you will face situations that require tough conversations. This program is offered in partnership with Performance Coaching Inc.

This program will enable you to:• Improve your coaching ability

• Challenge people in a productive way that builds trust and confidence

• Positively resolve differences


April 23 to 24, 2014 – CalgaryOctober 1 to 2, 2014 – TorontoNovember 25 to 26, 2014 – Calgary

DATES

FEES

Calgary Toronto

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Developing Your Leadership PresenceThis 2-day program teaches senior managers and executives to communicate more effectively, develop their executive presence, and forge higher quality relationships with customers and colleagues. The program, offered in partnership with The Ariel Group, employs theatre-based, experiential techniques combined with practice and personal coaching.

The program is built on 4 modules:• Honing personal style for projecting

confidence and competence

• Forming relationships through self-reflection, listening and empathy

• Using story-telling to make communications compelling

• Integrating personal presence into client, colleague or employee interactions


May 21 to 22, 2014 – TorontoSeptember 16 to 17, 2014 – CalgaryOctober 21 to 22, 2014 – Toronto

DATES

FEES

Non-Residential Programs Across Canada

Marketing This 3-day program will enable you to design, communicate and deliver customer value and enhance your ability to build powerful, innovative marketing plans that drive profitable growth.

• Aligning marketing with the business strategy: Choose a strategic platform that aligns with the business strategy, articulate your value proposition, target the right customers, and differentiate yourself from the competition

• Effective marketing tools and techniques: Understand highly effective marketing tools and techniques from the traditional to leading-edge web-based initiatives

• The marketing plan – Putting it all together: Develop, write and implement a fully-integrated marketing plan and gain buy-in across the organization

May 13 to 15, 2014 - TorontoNovember 25 to 27, 2014 - TorontoJune 9 to 11, 2015 - TorontoNovember 24 to 26, 2015 - Toronto

DATES

$3,500 Cdn (plus HST)FEES

In this program you will learn how to: • Embrace advances in technology to execute

strategic initiatives more effectively and efficiently

• Create an “execution culture” through a robust strategy, adaptive structure, and loyal leadership

• Deliver radical versus incremental change

• Utilize lean improvement systems to build best practices in execution systems

FEES

April 22 to 24, 2014 - Toronto


DATES

Strategic ExecutionThis 2-day program provides you with the concepts and tools needed to effectively manage strategic change. The task of executing strategies and major projects in today’s business environment is substantial, with increasing levels of complexity and uncertainty; rapid rates of change, and short-term performance versus long-term considerations. Add to this, the needs of diverse stakeholder groups and the task becomes much more challenging.

Strategic AnalyticsThis 2-day program will show you how to gain competitive advantage by deploying analytics in new and powerful ways. You will enhance your ability to oversee evolving challenges and make measured responses. The program is designed for decision-makers and analysts from a variety of backgrounds including: marketing and sales managers; senior operations, transportation, and logistics managers; accounting and financial services managers and analysts; web analytics specialists; and senior IT managers.

In the program, you will learn to:• Identify the right opportunities for analytical

decision-making

• Ensure that you are collecting the right data to guide decision-making

• Extract critical information from complex data sources

• Create an organizational culture that embraces analytics and fact-based decision-making

May 20 to 21, 2014 – CalgaryOctober 15 to 16, 2014 – TorontoDecember 1 to 2 , 2014 – Calgary

DATES


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Negotiating andConsensus-BuildingThis 2-day program provides a variety of practical strategies to become a successful negotiator in any context. From negotiating with customers, strategic partners and suppliers to building internal consensus around a vision or strategy, negotiating skills are a required core competency for any successful executive.

This program will enable you to:• Change confrontation into problem-

solving and discuss creative options that maximize the interests of all parties

• Build collaborative relationships and management systems

• Develop the ability to recognize and deal with different styles of thinking, decision-making, conflict management, and emotional behaviour


May 27 to 28, 2014 – TorontoDATES

FEES

Sales managers and executives at all levels of the organization.

April 29 to May 1, 2014 – TorontoNovember 10 to 12, 2014 – TorontoMarch 10 to 12, 2015 – TorontoOctober 6 to 8, 2015 – Toronto

DATES

WHOATTENDS

• Building an effective sales strategy: Successfully integrate the sales strategy into the overall business strategy

• Creating value for your customer: Differentiate yourself from the competition by creating long-term value for your customers

• Leading a high-performance sales team: Use proven coaching and performance management techniques to create a motivated and effective sales organization


Sales ManagementThis program is a 3-day immersion in cutting-edge sales management concepts, tools and methods. It will enhance your ability to create and lead a high-performance sales organization.

Leading-edge research and ideas have made Queen’s School of Business one of Canada’s leading business schools.

We’re proud to announce a new platform to better share these insights with the world. QSB Insight is frequently updated with useful articles, thought-provoking white papers, and a library of live and archived webinars; all optimized for both desktop and mobile browsers.

Join our growing business community

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Program Dates 2014 2015

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Queen's Executive Program 27-16 19-7 19-8 18-6

Queen's Public Executive Program 9-21 28-10 18-30 27-9

International Mining Leadership Executive Program 23-27 17-21 23-27 16-20

Enterprise Management 8-13 7-12 15-20

Finance for the Non-Financial Manager 2-7 1-6 21-26 8-13 31-5 20-25

Governance 3-6 7-10 9-12

Human Resources 16-21 12-17

IT Management 30-4 10-15

Leadership 23-28 15-20 14-19 30-5 22-27 14-19 13-18 29-4

Operations Leadership 2-7 1-6 21-26 25-30 10-15 20-25

Strategy 9-14 25-30 9-14 1-6 24-29 8-13

Business Finance for Everyone 18 13

Coaching for Challenging Conversations 23-24 1-2 25-26

Developing Your Leadership Presence 28-29 11-12 21-22 16-17 21-22

Marketing 13-15 25-27 9-11 24-26

Negotiating and Consensus-Building 27-28

Sales Management 29-1 10-12 10-12 6-8

Strategic Analytics 25-26 20-21 15-16 1-2

Strategic Execution 22-24

3-WEEK PROGRAMS 2-WEEK PROGRAMS 5-DAY PROGRAMS

Residential Programs - Kingston, ON - Donald Gordon Conference Centre

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Program Dates 2014 2015

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

Queen's Executive Program 27-16 19-7 19-8 18-6

Queen's Public Executive Program 9-21 28-10 18-30 27-9

International Mining Leadership Executive Program 23-27 17-21 23-27 16-20

Enterprise Management 8-13 7-12 15-20

Finance for the Non-Financial Manager 2-7 1-6 21-26 8-13 31-5 20-25

Governance 3-6 7-10 9-12

Human Resources 16-21 12-17

IT Management 30-4 10-15

Leadership 23-28 15-20 14-19 30-5 22-27 14-19 13-18 29-4

Operations Leadership 2-7 1-6 21-26 25-30 10-15 20-25

Strategy 9-14 25-30 9-14 1-6 24-29 8-13

Business Finance for Everyone 18 13

Coaching for Challenging Conversations 23-24 1-2 25-26

Developing Your Leadership Presence 28-29 11-12 21-22 16-17 21-22

Marketing 13-15 25-27 9-11 24-26

Negotiating and Consensus-Building 27-28

Sales Management 29-1 10-12 10-12 6-8

Strategic Analytics 25-26 20-21 15-16 1-2

Strategic Execution 22-24

TORONTO CALGARY

Non-Residential Programs

In business, no one gives a recommendation lightly. In Canada, no other executive education centre receives more recommendations than Queen’s. We invite you to contact any past participant of our programs to find out why more senior managers maintain that “Queen’s is the place to go.” Please call our office for contact information. If you prefer, we can customize your contact list to include executives from a specific region, industry, or program.

A14.0005Information in this brochure is accurate at time of publication.

qsb.ca/execed

Queen’s Executive Education

Queen’s School of BusinessGoodes HallQueen’s UniversityKingston, OntarioCanada K7L 3N6

Toll-free: 1.888.393.2338Voice: 613.533.2371Toll-free fax: 1.888.498.1755QSB Toronto Office: 416.214.9655Email: [email protected]

...• A shared understanding of future key success factors for leaders within the mining industry...

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Transcript of ...• A shared understanding of future key success factors for leaders within the mining industry...