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Talking on the phone

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1 Talking on the phone

2 Language of telephoning

3 Guiding a phone call

4 Getting information / taking messages

5 Arranging meetings / solving problems

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7.1:

Talking on the phone

Repeat!

More slowly!

Again, please!

Speak up!

Please spell!

: Have you ever made a phone call in English? Who did you speak to? Did you have any problems?Look at what a student of English says on the phone. What problems is he having?

7.1: Talking on the phone

2. : Make what he says more polite and friendly. Put the words in the right order to make useful telephoning language expressions.

3.: Match the telephoning verbs with the nouns.

4. : Listen and decide what to do ( you can sometimes do more than one thing).

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7.2:

Language of telephoning

7.2: Language of telephoning

1.: Use the verbs in the box to complete the phrasal verbs in these telephone situations.

2. : a. Complete the missing words and phrases in these telephone conversations. b. Mark the sentences C for the caller and A for the person answering.

3. : Decide what you would do in the following telephone situations. Use the phrasal verbs above.

4. : a. Put the conversation in the correct order. b. Listen and check.

5. : Listen to another conversation and complete the sentences.

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7.3:

Guiding a phone call

7.3: Guiding a phone call

1.: Look at these phrases. Which are said by a person and which by a machine?

2. : Standard expressions and responses used to guide the stages of an informal phone call.

3. : Use the standard expressions and responses to complete the table.

4. : Listen to another call Tom makes. Complete the gaps.

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Julian, . . .

. Julian, . / .

. / Julian. / . .

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7.4: Getting information /

taking messages

Getting information / taking messages

: Listen to two telephone calls Peter Blake gets about a training course. Write the number of the call next to the information below. Write x if the information isnt in either call.

caller reason result

Jake Roberts__

Jane Dawson__

Julie Simpson__

Cancel training__

Discuss a problem__

Give help__

Call back in ten minutes__

No action talk next week__

Send email with information__

7.4: Getting information / taking messages

2. : Listen again and tick the sentences you hear.

3. : Which call do you prefer call 1 or 2? Why?

4. : Look at these abbreviations. Do you know what they stand for?

PA EU CNN CIA JIT VP VIP HR WTO PR

5. : Could you repeat that? Could you spell that? Did you say 17 or 70? Is that with capital a or lower case? Did you say b or p?

6. : a. Ask the persons next to you for their office addresses and write them down. Ask them to repeat or clarify if you are not sure. b. Now ask them for their email addresses.

7.4: Getting information / taking messages

7. : We usually say phone numbers individually. People in the UK say oh and people in the USA say zero. Both say double when two numbers are the same. We usually say the international/country code first, followed by the area/city code and then the phone number. Ex. 0044 01904 6775688.

8. : a. Listen to how we say these phone numbers.

678586 784367 488598 598889 584989

b. Repeat the numbers to the person next to you.

c. Ask the persons next to you for their office, home and mobile numbers.

9. : a. Choose four of these sentences (a-h) to complete the phone conversation below.

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7.5:

Arranging meetings solving problems

7.5: Arranging meetings solving problems

1.a. : a. Listen to three people arranging three meetings with Jim, an operations controller. Match the people with the correct day and time. b. Listen again and tick the sentences you hear.

1.b. : Use the notes in your diary and the diagram for arranging meetings on the phone to write the dialogue.

2. : a. Complete the three conversations with words and phrases from each group below.

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. . .

. Chris Kim. .

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