Knowledge Stations Program

Overview, 2001 - 2011

2011 Transformation Project

The Knowledge Stations ProgramThe vision

The Program aims to…

• be the mean for giving all Jordanians, regardless of age, gender, economic status or geographical location, equal access to the digital information highway, and equal opportunity to take advantage of that access to improve their lives.

• Offer IT and community training programs to raise personal and professional opportunities.

The Knowledge Stations ProgramOverview 2001-2011

The Program was …• launched in 2001 by a Royal initiative with 18 KSs &

expanded gradually.• Executed by NITC. (previously NIC 1993-2003).• Steered and supervised by a Royal Committee chaired by

Minister of ICT (re-formed 2006) .• co-funded by UNDP and KAFD 2001 – 2003 .• Funded by KAFD 2003 - 2009.• Funded by MoICT 2009 – Present time.• Structured in a PMU handling core and support functions.• Gave 1.2 ML services and trained 150K citizens

The Knowledge Stations Program Transformation Project: April 2011 – March 2012

• Transform the Knowledge Stations from an IT project to a community development program.

• Make recommendations for governance and leadership of the Knowledge Stations.

• Renovate all aspects of KS internal and external structure, operations and relationships.

• Place the Knowledge Stations on a sustainable basis for the future.

• Create a more entrepreneurial approach, with more partnerships and initiatives.

• Introduce a continuous programs development model.

• Introduce a Management performance policy.

• Bring forward a multi-year strategic plan, supported by a new business model.

The Knowledge Stations Program 2011

The Program now has…• 187 KSs equipped with computer labs and hosted by a

non-for-profit entity under MoUs with NITC.• At least one IT instructor contracted by NITC in every

KS.• 17 clusters covering the kingdom, each consisting 8-

13 KSs. Managed & supervised by 17 Field Coordinators.

• A Program Management Department under NITC OS.• Admin, financial, & Technical Support by NITC.

Knowledge Stations Program

KSs Data

Slides 7 - 14

Program status: Human ResourcesJuly 2011

Program status: Human ResourcesJuly 2011

Annual Budget 1.2 ML*expenditure

2009expenditure

2010expenditure

2011≈

1,289,475 1,439,232 1,500,000

Since 2009 KSs number grew 25% . 15% in 2009 .In 2009 new salary scale was applied with a total raise 17%A stable budget of 1.5ml can cover basic expenditure; HR cost 1.3ml covering 202 employees, Internet 50k, minimum operational 150k (rent & utilities, transportation, maintenance , stationary )A sustainability Model is required for the future Development of the Program Delivery

Knowledge Stations Program

Details on the Transformation Project

1• Organize Current Setup & Operations; Groundwork

2•Strategic Plan w KPIs

3•Business Model & Financial Plan w KPIs

4•Staff Performance Management System w KPIs

Revival of the Knowledge Stations ProgramCIDA Support -DDD Deployment for Democratic Development Expert Resource

(April 2011 – March 2012)Project Deliverables

Revival of the Knowledge Stations ProgramCIDA Support -DDD Deployment for Democratic Development Expert Resource

Project Task Guide

•Provide the means for creating & acquiring Knowledge.• Lead & partner in pro-poor, gender-sensitive, &human-rights based projects & programs.

• Creat & sustain Programs identity

Level 1 core functions;

Program Goals

• Design/ execute training , capacity building & development programs for underprivilaged communities.

• Promote & provide access to information & e –services.

• Promote & provide awareness of ICT tools employment for personal & community development.

• Promote & generate Arabic content.

Level 2 core functions;

Outputs -Objectives

• Prepare for Level 2 functions: (1) Strategic & Financial Plans (2) Performance Management System (3) Stabilize current setup & operations; Groundwork

•Organize financial & admin. relationships w hosting entities; capable MoUs.

•Management & Field Teams Roles & capacity building.

•Human & financial resources proper management & integrate Support to NITC•Documentation, processes mapping , Data collection & analysis.

Level 3 core functions;

Platform & tools

April 2011– March 2012

• Support core functions & redundant operations; Administrative, Technical, HR & financial.

• Audit & documentation.

• Legal / government regulation adherence

Support functions;

Integrated into NITC

Groundwork: Organization

• Reassign staff to program core functions in working teams setup -Done• Management team; key staff to utilize existing experiences & back crucial decisions -Done• Confirm Coordinators, expand & define role & tasks , and regroup field clusters-Done• Issue Operations Guide with full Processes and work path mapping –Done• Integrate Support Functions /staff into NITC Support Departments & divisions. On going

Program Management Department

• Needs mapping . Done• KSs Database. done• Employ solutions to improve competence & productivity . under process -40% complete

E-system

•Employ governing body regulations. DoneRegulate Official

Status

• Define trainer role & tasks. Done

• Solve “Interns”/“temp” trainers situation and adhere to gov. hiring policy . Done

• Create new Salary scale to close gaps and limit raises. *HR

• Organize financial issues with hosting agencies. Pending new MoU

• Budget shortage and KSs revenue spending authorization approvals. Pending (MoICT)

• Audit: first stage under process – 2nd stage January

Financial

• Donors & HA contribution. on-going; secured 15 KSs . 25KSs expected in Jan-March.

• NITC - No Budget available KSs Technical development

Groundwork: Development• Unify / prepare offered courses content/ curricula - Done• Minimum training on courses offered currently - plan in place to launched Dec.• Capacity building: delivery, tech. & community programs design, Identifying /attracting

beneficiaries & knowledge sharing skills. Qualification survey Done. Budget restriction

knowledge team & Programs

Development

• Adjust working hours – Proposal ready• Introduce part-time non-employee system for afternoons- Proposal under process

• Devise course fees system suitable for targeted communities. Done

• Devise Exemption system for deserving groups . Done

Availability of Service

• Widen the platform of the program and strengthen the pillars (organization) to absorb heavy national partnerships – ongoing ; launching 3 projects (IC3-Internet smart user-Chance

4 children) April 2012

• Conference with stallholders & potential partners

Stakeholders /Partnerships

• User Survey. Under process, launch Jan.

• Local publicity campaigns. - June

• A proposal for “marketing strategy and tactical communication plan” was submitted upon recommendation from KAFD with possibility of funding.

Public Interaction &

Promotion

• Reach understanding with hosting agencies to (adopt a business model / share burden from revenue for development) – Pending new MoU and RC decision

Financial

Sustainability *

•Goals: Access to Information , capacity building , Knowledge Building•Values: communities & citizens vs. instructors & hosting agencies

Restore priorities

Management Team

Director

Development Team leader

Field Ops Team leader

Ops Team leader

Development Team

Head + 3

Field Operations Team

Head + 3

Field Coordinators

17 Clusters

Trainers

170 Knowledge Stations

Central Operations Team *

Head + 6

New OS

Offered Work Skills Courses

& Fees System