QA outsourcing: «The lion is not so fierce ...»

Julia Nechaeva, NixSolutions Ltd.

Statistical data

Sources of problems in outsourcing contracts

Customers

Service providers

Source: KPMG International

Kinds of QA outsourcing

Quick expansion of company’s resources with front-end testers

Performing of complex, non-core, resource-intensive

test investigation Total outsourcing of all effort related with testing and

software quality assurance Support of existing software products with testing of

new releases Performing of independent quality audit

One Project’s history

Age of Waterfall Inheritance

Infrastructure

Distrust

Age of Agile Organization of working process

Dictated tracking system

Lack of communication

Total outsourcing

Inheritance

Total outsourcing

Lack of trust to outsourcing team at the beginning

Difference in mentality

Total outsourcing

e-Communication

Language barrier Difference in time zones

Total outsourcing

Infrastructure Irregular loading of resources

Total outsourcing

Organization of working process

Difference in conceptions of testing goals

Performing of specific kind of testing

Customer doesn’t understand what he wants from specific kind of testing

Does life confirm statistic?

Life confirms statistic!

Guarantee of success

Competent management

Adaptive team

Thank you for attention!

Julia Nechaeva, NixSolutions Ltd.