GAPURAOVERVIEW

Profile

BUSINESS

PORTFOLIO

Ground Handling :- More than 55 Airports in Indonesia

- 80 Mio+ Passanger globally

- More than 50 Airlines customers (national & international)

Warehousing & Cargo Handling :- Experts in Air Cargo Handling

- 99,99% rate of Cargo Handling Performance

- Certified and Professional staff

Other Services:- JOUMPA Airport VIP Service

- Aviobridge Operator

- Airport Lounge

- Aviation Security and Flight Approval

Vision

MissionTo Provide Reliable Ground Handling and its Related

Services in Creating Added Value for Customers and

Other Stakeholders.

To be a Leading Strategic Partner of Aviation

Industry in Ground Handling and its Related

Services.

Legal Aspect &

Government Regulation

Gapura has accomplished

Government’s requirement,

certified by The Ministry of

Transportation and assigned

to operate related activities

service of airport, as follows:

1. Cargo and Mail Handling

3. Passenger and

Baggage Handling

2. Aircraft Handling on

The Ground

4. Warehousing

Our Network : more than 55 major airports in Indonesia

Our Customers (alphabetical)

Our Customers (alphabetical)

Handle over 20.795 Wide

Body Flights in 1 year

Production Flight

Help more than 67

million passengers

each year

Passenger

99,67 % rate of On

Time Perfomance at

all branches in 1 Year

On Time Performance

Handle over 264.000 Narrow

Body Flights in 1 year

Production Flight

Handle more than 50

million baggage each

year

Baggage

Serving in more than 55

Major Airports in all over

Indonesia

Our Network

W/B

N/B

Operational

Performance

2019

Commitment

3rd Renewal IATA

Safety Audit For Ground Operation

(ISAGO)

RA 3

Certification

Organization and

Management (ORM)

Load Control (LOD)

Passenger and Baggage

Handling (PAB)

Aircraft Handling and

Loading (HDL)

Aircraft Ground

Movement (AGM)

Cargo and Mail

Handling (CGM)

IATA Ground Handling

Partnership

Validity :

1. HDQ & CGK = until

September, 22nd 2022

2. DPS = until Agustus, 28th

2021

3. RA 3 = RA 3 = until May,

14th 2022

Ground Handling

1. Representation, Administration, &

Supervision

2. Passenger Services

3. Ramp Services

4. Load Control, Communication & Flight Operation

5. Cargo & Mail Servies

6. Support Services

7. Security

8. Aircraft Mechanic

*On Request

Refer to SGHA 2008

GROUND HANDLING

Ground Handling

Experienced in handling

all type of aircrafts:

commercial, cargo, private

jets, and VVIP flights for

heads of state

Based on global

service standards:

IATA (International Air

Transport Association)

Deliver a high-quality

service that trusted by:

National and International

Airlines

Our client’s success

is our success:

Strive to be the best

service provider in the

eyes of our clients

Types of handling:

Un-schedule/Charter/Adhoc

flight, Low Cost Carrier

handling, Premium handling,

and VVIP handling

Airlines served:

More than 50

customers, national and

international

Ground Handling

Ground Support Equipment

Gapura’s commitment to preserving nature is reflected in

the investment of modern GSE equipment with

environmentally-eco friendly technology in the form of

large tonnage equipment that meets Euro 3 emission

standards, and small tonnage electric equipment that is

powered by pollutant-free or zero-emission batteries.

Modernization of GSE also enhances operational & cost

efficiency

Cargo Handling &

Warehousing

Our Warehouse Customers (alphabetical)

Cargo Handling & Warehousing

• Freight Handling (On/Off Airport)

• Mail Handling

• Document Handling (Import/Export)

• Avsec & CCTV monitoring

• Freighter Ramp Services/Transportation

• Call Center and Airline

Customer Services

• Special cargo handling

• Warehousing

• Rush Handling

• Cold Storage Handling

• Strong Room

• 2 Dangerous Goods Rooms

• AVI Room (Live Animal Room)

• Special Load handling

• Cargo Insurance (Export-

Import)

1• Operate 24H/7Days

2• Designed to guarantee

safety and security

3• RA-3 Certified from EU

Regulation 185/2010

Cargo Handling & Warehousing

• We safely handle goods, mail and

documents; starting from the receipt

and acceptance to the delivery for

incoming and outgoing cargo.

• Full accordance with International

Civil Aviation Organization (ICAO)

and International Air Transport

Association (IATA) regulations.

“Strategic location”

Total 3 Warehouses:

8,936 m2

• Integrate a bonded warehouse zone

• Dangerous goods acceptance area

with specially designed storage

facilities.

• Our warehouses are equipped with

Dulal View X-ray scanning systems,

digital scales.

• Web-based security cameras (CCTV)

to provide maximum security

1. Cargo building

2. Cargo building

3. Cargo building

GAPURA WAREHOUSE

510Domestic

511Export

540Import

Security at GAPURA’s WarehouseWeb-based security cameras (CCTV) to provide maximum

security

10 units CCTV at Export Warehouse

20 units CCTV at Import Warehouse

4 units CCTV at Domestic

Warehouse

Length of Recording = 90 Days

Freighter Handling

Experienced

Chopper

Freighter Handling

Experienced

Heavy Cargo

(90 tons)

Other Services

Airport VIP Service

Provides an additional Passenger and Baggage Service

with convenient, comfortable and memorable

experience during departure and arrival as well as on

transfer in more than 55 Airport Nationally.

Services

Fast Track Meet & Greet

Transfer Baggage Delivery

Transportation

Other Services

Airport

Lounge

Aviation

Security

Flight

Approva

l

We make available Airport Lounges in selected airports to provide

guests with a more relaxing atmosphere, more spacious seating

and fast wi-fi access as well as quality food and beverages; all to

ensure an enhanced experience for passengers.

Various aviation security services and additional security service

explosive trace detection in Soekarno – Hatta International Airport

and I Gusti Ngurah Rai International Airport.

We can help you in the handling of Flight Approval clearances in

Indonesia, including: Diplomatic Clearance, Security Clearance,

and Local Slot Time.

Learning Center

As part of our commitment to providing

world-class services, we have opened a

training center that fully complies with

international aviation industry standards:

1. Aircraft Service Course

2. Cargo Handling Course

Gapura Training Center has received

recognition in the form of certification from

the Directorate General of Civil Aviation,

Ministry of Transport of the Republic of

Indonesia, for the following courses:

• Ground Support Equipment Operators

(CASR Part 139)

• Safety & Security of Dangerous Goods

Transportation (CASR Part 92)

Aviobridge Operator

Medan (KNO)

Kualanamu International Airport

Aviobridge Operator

Gapura employs highly trained and certified personnel to operate aviobridge at several airports such as:

Jakarta (CGK)

Soekarno - Hatta International

Airport

Lampung (TKG)

Raden Inten II International

Airport, Tanjung Karang

Pangkal Pinang

(PGK)

Depati Amir Airport

Palembang (PLM)

Sultan Mahmud Badaruddin II

International Airport

Padang (PDG)

Minangkabau International Airport

Pekanbaru (PKU)

Sultan Syarif Kasim II International

Airport

Pontianak (PNK)

Supadio International Airport

Jambi (DJB)

Sultan Thaha Airport

Aceh (BTJ)

Sultan Iskandar Muda

International Airport

Flight Clearance

Aviation licensing services for

non-scheduled flights from

overseas, such as permission:

• Overflying

• Landing and / or

• Remain overnight (RON)

In the territory of Indonesia.

The flight permit is valid for one

flight according to agreed routes

and schedules

Flight Clearance Arrangement

Line Maintenance(Joint Operation with GMF AeroAsia)

GMFAA State of The Art Facility

Hangar 4

66,940 m2

Of built-up floor space

& hangars

GMF Fourth hangar has the capacity

to accommodate up to 16 narrow

body aircrafts undergoing

maintenance at the same time, while 1

line is dedicated for aircraft

painting.

Up-to-date Facilities

Hangar 1 Hangar 2 Hangar 3

22,000 m2

equipped with a purpose

built docking platform for

heavy maintenance of

wide-body aircraft.

23,000 m2

dedicated to minor

maintenance inspections

up to A Checks.

23,000 m2

dedicated for Airbus A330

series and equipped with a

purpose built docking platform

for heavy maintenance.

OUR CORE COMPETENCIESGMFAA Core Competencies

Base Maintenance

Component Maintenance

Line Maintenance

Engine & APU Maintenance

Cabin Maintenance Material & Logistics Services

Engineering Services Learning Services

Achievements

KLM Royal Dutch Airlines

• Appreciation to ‘Great Support during

Audit from DGCA with result NIL Finding’

(DPS)

Korean Airlines

• Certificate of ‘Zero Incident/Accident

June 2013 – June 2016′ (DPS)

• Certificate of ‘Excelent Security

Performance for 5 Years’ (DPS)

Japan Airlines

• Commendation ‘No Ramp Incident for

21 (twenty one) consecutive years’ (CGK)

Royal Brunei Airlines

• Commendation letter of Ground

Handling Agent for Excellent Services

Performances and minimizing

irregularities (CGK)

• Commendation letter of Ground

Handling Agent for on time performance

record and 2 years ramp accident free

(CGK)

Awards received on

2016 Rewards and

Recognitions

Japan Airlines

• Commendation for highly performance

of service provided to Japan Air Self

Defense Force (JASDF) for Japan

Prime Minister Flight Mission (HLP)

• Commendation No Ramp Accident for

21 years (CGK)

Korean Air

• Appreciation for Outstanding

Performance (CGK)

Thai Airways

• Best Ground Handling Performance for

the year of 2017

Air China

• Appreciation for outstanding during

handling VVIP (CGK & SOC)

China Southern Airlines

• Appreciation for best performance

Handling during Mount Agung Eruption

in Bali (DPS)

Awards Received On

2017

Qatar Airways

• Platinum Awards of the Month and 8th

Continuity Platinum Award as a Top

Performing Station, submitted on June

2018 (DPS).

• Well-desrved Staff Recognition for DPS

Team, submitted on September 2018

Vietnam Airlines

• “The Best Abroad Ground Handler” for

period October 2017 until September 2018,

submitted on November, 7th 2018 (CGK)

China Southern Airlines

• Certificate of Achievement for Supporting

China Southern Airlines, submitted on July,

18th 2018

Embassy of The People’s Republic of China

• Appreciation to Gapura for the warm

hospitality and strong support accorded to

the Chinese delegation during the visit of

China Ambassador, submitted on May, 22th

2018

Awards Received On

2018

Thai Airways

• Award for Outstanding Cargo Operations

Ground Handling Performance for the year of

2017, submitted on July 2018 (CGK)

Japan Airlines

• Commendation No Ramp Accident for 22

years, submitted 01 February 2018 (CGK)

Korean Air

• Award for Outstanding Performance,

recognition of excellent service in the

cargo handling performance during the

year of 2017. The Award submitted

on January 23, 2018 by K.H Park as a

Area Manager Indonesia for Korean Air

Cargo. (CGK)

Garuda Indonesia

• Recognition of Honesty of performing

Task, submitted on 09 February 2018

(UPG)

Awards Received On

2018

KLM Royal Dutch Airlines• Certificate of Achievement for Zero Incident & Accident 2017-

2018 KLM Royal Dutch Airlines at Ngurah Rai International

Airport, submitted on January 21st, 2019 (DPS)

• Gapura Denpasar as a KLM Team Denpasar received an

achievement from KLM as a 1st Rank of KPI courtesy smile,

eye contact and address by name region South East Asia

and Oceania on July 22nd, 2019.

Royal Brunei Airlines• Award of Excellence to PT Gapura Angkasa Denpasar

Branch for Excellent Services, Continuous Support, and On

Time Performances Throughout Year 2018, submitted on

January 20th, 2019 (DPS)

• Award of Achievement Ramp Accident Free 2014-2018 to PT

Gapura Angkasa Denpasar Branch for Outstanding

Performances in Ramp Activities and Achieving Ramp

Accident Free for Four Consecutive Years 2014-2018,

submitted on January 20th, 2019 (DPS)

• Certification of Appreciation from Royal Brunei Airlines to Gapura CGK on July 27th, 2019 for Recognition of an Exemplary Contribution for Royal Brunei Airlines achievement of the 4-Star Rating Airline awarded by Skytrax.

Garuda Indonesia• Certificate of Appreciation to certify that PT Gapura Angkasa

has been Most Improvement OTP for the Month September

to December 2018, submitted on January 3rd, 2019 (DPS)

• Certificate of Appreciation to certify “Zero Incident and

Accident 2018” to PT Gapura Angkasa, submitted on

January 3rd, 2019 (DPS)

Awards Received On

2019

Japan Airlines

• Certificate Commendation for ’Zero Incidents’, May

28th, 2019. (CGK)

• Commendation for ‘Year Target Achieved Station’,

May 29th, 2019 (CGK)

Thai Airways

• Appreciation for Excellent Service to Gapura

Denpasar in Year 2017-2018, submitted on January

2019 (DPS)

• Certificate of Appreciation for Performance

Excellence in Ground Handling to PT Gapura

Angkasa. Gapura receiving an Outstanding Quality

Ground Handling and Customer Service in 2018,

submitted on February 1st, 2019 (CGK)

Hongkong Airlines

• Certificate of Appreciation granted to PT Gapura

Angkasa for “Zero Incident & Accident 2018”,

submitted on January 26th, 2019 (DPS)

China Airlines

• 27 Years of Loyal Business Partnership with China

Airlines

• Gapura Angkasa DPS received the first rank as a

Great Airport Services Support 2014-2018

• The Most Progressive Ground Handler fo China

Airlines

Awards Received On

2019

Terima Kasih

THANK YOUDAPENRA Building, 2nd Floor

Jl. Angkasa, Blok B-12, Kav.8,

Kota Baru Bandar Kemayoran,

Jakarta 10610

T : 021 – 654 5410

www.gapura.id / marketing@gapura.id