2016 Intercultural Services | About us Culture Matters Numerous studies have highlighted the many...

2016 Intercultural Services | About us

Culture MattersNumerous studies have highlighted the many levels cultural intelligence is crucial for business success.

Languagemeaning (determined by the cultural context not just words)

Productsproducts, packaging, color and shape, instructions, etc.

Marketingaudiovisuals, layouts, greetings, humor, connotations, etc.

Operationswork schedules, benefits, incentives, employee’s motivation, etc.

Organizationstructures, policies, procedures, leadership styles, etc.

Culture’s impacts Companies’

CONSULTING • TRAINING • PROJECTS

In today’s diverse world companies need to

➤ Integrate cultural factors in all policies, processes, and communications

➤ Develop the workforce’s cross-cultural (leadership) competencies

www.InterculturalServices.com

http://www.interculturalservices.com/


to help companies

attract and integrate culturally diverse talent efficiently

cultivate and develop cross-cultural (leadership) competencies

boost the collaboration between culturally diverse employees

tap into the creativity and innovation potential of intercultural teams

resolve intercultural conflicts between team members

communicate and negotiate successfully with international partners

improve relocation competencies of international assignees

strengthen and grow business in unfamiliar markets Your Key to Successin a global World


Cultural Intelligence



Our Intercultural Services

Assessments of socio-cultural context in which employees, clients and business partners interact

Design, development and implementation of cross-cultural projects(e.g. strategies, processes, structures and networks)

Support for staff involved in cross-cultural business negotiations or international assignments

Support with the selection of assignees working across cultures

Development of customized intercultural training materials

Organization of fun cross-cultural team events

Customized intercultural presentations, lectures and workshops

For more information about our standard modules download our workshop brochure.www.InterculturalServices.com



Our Standard Modules

Intercultural Communication: How do you communicate?

What do Assignees need to know before going Abroad?

Culture Key in Diversity & Inclusion

Cross-cultural Team Building and Conflict Management

Global Manager: What skills do I need?

United States of America: Truly a well-known culture?

What are the Challenges of Local and Global HR management?

International Assignment Management:Why do expats still have problems abroad?

For more information about our standard modules download our workshop brochure.

Fields of ExpertiseCross-cultural Communication

Skills

Global Leadership Competencies

Culture Change Management

Intercultural Conflict Management

Onboarding across Cultures

Cross-cultural Relocation Competencies

Cultural Aspects of Diversity & Inclusion

Team-building across Cultures




CompanyIntercultural Services helps optimize your company’s cross-cultural processes and boost the workforce’s intercultural (Leadership) competencies.

The founder of Intercultural Services, Claude Koehl is an internationally acclaimed consultant, speaker and trainer. Her multi-cultural and polyglot background (French, German Italian, English, Swiss German, Spanish) as well as her passion for cross-cultural topics are at the heart of the company’s success.

Claude Koehl received her Master in Social Psychology from the University of Zurich in Switzerland, and holds post-graduate degrees in Health Promotion (University of Lausanne), Human Capital and Organizational Development (University of Applied Sciences Northwestern Switzerland), as well as a Teaching Degree (University of Zurich). She keeps up to date by lecturing at universities like the Swiss Institute for Business Administration and the University of Applied Sciences and Arts Northwestern Switzerland.

Intercultural Services works exclusively with qualified contractors (e.g. trainers, translators, interpreters) from around the world, who are dedicated to building bridges across cultures.




Testimonials

Thank you for the great presentation and team training you provided last Friday. Attendees enjoyed it a lot, and I received very positive feedback from all participants. Intercultural Services has done an outstanding job throughout, thank you for your effort and professionalism. HR Director, Zurich

Your presentation was very inspiring, and I loved the examples given. This workshop will stay with me for a long time and help me negotiate better with my foreign business partners. Transferee from India

Intercultural Services was really helpful to me, they were there from start to end, and they gave me the support and tools needed to manage my relocation successfully. Transferee from China

Intercultural Services has done an outstanding job throughout, thank you for your effort and professionalism. HR Director, San Diego




Take the Organizational Culture TestIf the answer to any of the following questions is in the affirmative, your company will profit greatly from developing the workforce's intercultural (leadership) competencies and foster it’s cross-cultural diversity management.

Yes

Difficulties working with foreign language speaking staff, clients, or business partners?

High number of difficult or rather inefficient international assignments?

High absenteeism rates show a correlation to specific cultural communities?

Inappropriate content circulating within the company (e.g. ethnic, racial slurs or jokes)?

Insufficient development of new ideas or marketing strategies by heterogeneous teams?

Insufficient integration / participation of employees from unfamiliar cultures?

Low upward mobility rates show a correlation to specific cultural communities?

Number of (internal or external) grievances high for specific cultural communities?

Personnel recruitment / turnover rates correlate to specific cultural communities?

Rate of discrimination complaints high in employee groups from unfamiliar cultures?

Unfavorable company image in specific cultural markets?

Unsatisfactory penetration of culturally unfamiliar market segments and channels?

Unsatisfactory productivity in teams with heterogeneous employee mix?



2016 Intercultural Services | About us Culture Matters Numerous studies have highlighted the many...

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