2014 Diagnotes, Inc. – Confidential & Proprietary Beyond HIPAA Compliance: How Efficient Care Team...
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Transcript of 2014 Diagnotes, Inc. – Confidential & Proprietary Beyond HIPAA Compliance: How Efficient Care Team...
2014 Diagnotes, Inc. – Confidential & Proprietary
Beyond HIPAA Compliance:How Efficient Care Team Collaboration
Improves Patient Care
November 17, 2015
2015 Arizona Health-e Connection Western States Summit & Trade Show
2014 Diagnotes, Inc. – Confidential & Proprietary2
Welcome
Dave WortmanChairman, CEO and [email protected]
2014 Diagnotes, Inc. – Confidential & Proprietary3
Communication gaps affect everyone
Lack of documentation leads to prescription
duplication, putting a child in danger
Caregiver with
incorrect patient
medical history
risks serious
allergic reaction
Nurses lose critical time
in delivering patient care
due to delay in
communication with
physicians
2014 Diagnotes, Inc. – Confidential & Proprietary4
Communication impacts cost & quality
Healthcare providers waste 91 minutes per day with inefficient communication and workflows, costing hospitals $1,750,000 annually. $900,000 could be saved with secure texting.
Ponemon Institute, The Economic Impact of Inefficient Communications in Healthcare, 2014
The primary root cause of over 70% of treatment delays and sentinel events was a breakdown in communications.Joint Commission, Sentinel Event Data Root Causes by Event Type, 2004-2013
49% of discharged patients experienced a medical error from a breakdown in communications and were 6.2 times more likely to be rehospitalized.Kripalani, et all. Journal of Hospital Medicine, 2007
Only 5% of charts with calls had telephone notes, which leads to medical errors.
Killip, et all. Family Medicine, 2007
2014 Diagnotes, Inc. – Confidential & Proprietary5
Diagnotes is a HIPAA-compliant platform that advances care team communication & collaboration
Providers and staff can communicate with
individuals or groups via secure text messages and
phone calls
Alerts and messages can be routed to providers based on specialty, care location and availability by schedule
Activity can be documented, reviewed and archived for care continuity, billing and chronic care management
Patients can be engaged directly via bi-directional
secure text messages and phone calls, with
flow controlled by providers
Key patient data from medical records can be automatically retrieved and delivered to message participants
2014 Diagnotes, Inc. – Confidential & Proprietary6
Case Study 1: Care Team Collaboration
• Acute care hospital with a multi-specialty physician group and affiliated physicians
• Teams coordinate care across multiple locations using a multitude of devices
Situation• Need to send and receive messages that include
PHI• Must ensure positive patient identification and
continuity of care• Photos and other documents required for
completeness
Problem• Alerts clinicians immediately to a patient
call/encounter • Enables real-time care team communication and
collaboration• Remote documentation, ensuring patient care and
revenue cycle management
Solution
2014 Diagnotes, Inc. – Confidential & Proprietary7
HIPAA-compliant, BYOD communication
2014 Diagnotes, Inc. – Confidential & Proprietary8
Case Study 2: Patient Engagement
• Large, multi-hospital system• Working to fully engage patients in their own
care and drive increased patient satisfactionSituation
• Patients and physicians need to easily communicate with each other at any time
• Multiple channels of communication required to fully engage patients
• PCP not always on-call when patients need them
Problem
• Physicians engage with patients in real-time via secure texting and telephony
• Patients able connect with physician on-call using their preferred device without downloading an app
Solution
2014 Diagnotes, Inc. – Confidential & Proprietary9
Providers control patient communications
2014 Diagnotes, Inc. – Confidential & Proprietary10
Case Study 3: Chronic Care Management
• Physician practice with numerous Medicare patients having 2+ chronic conditions
• See significant revenue opportunity in pursuing Medicare CCM reimbursement
Situation
• Monitoring CCM activities across the practice is labor-intensive and time-consuming
• Special monthly reports need to be prepared to support reimbursement requests
Problem
• Mobile clinical communication solution that identifies CCM patients, tracks activities and delivers required documentationSolution
2014 Diagnotes, Inc. – Confidential & Proprietary11
Automated tracking & reporting allows Medicare CCM reimbursement to be cost-effective
2014 Diagnotes, Inc. – Confidential & Proprietary12
Our customers are driving revenue, reducing costs and improving provider & patient satisfaction
2014 Diagnotes, Inc. – Confidential & Proprietary
visit us in the Innovations Hall or at www.diagnotes.com