© 2013 Cengage Learning Chapter 1 Organizational Behavior and Opportunity 1.Define organizational...

© 2013 Cengage Learning

Chapter 1Organizational

Behavior and Opportunity

1. Define organizational behavior.

2. Identify four action steps for responding positively in times of change.

3. Identify the important system components of an organization.

4. Describe the formal and informal elements of an organization.

5. Identify factors that contribute to the diversity of organizations in the economy.

6. Describe the opportunities that change creates for organizational behavior.

7. Demonstrate the value of objective knowledge and skill development in the study of organizational behavior.L

earn

ing

Ou

tco

mes


Learning OutcomeLearning Outcome

Define organizational behavior.

1

Clockworks or Snake pit?


the study of individual behavior and

group dynamics in organizations

Organizational Behavior


Psychosocial

BehavioralInterpersonal

Organizational Behavior: Dynamics in Organizations

OrganizationalBehavior


Organizational Variables that Affect Human Behavior

OrganizationalDesign

JobsWorkDesign

PerformanceAppraisal

OrganizationalStructure

Communication

Human Behavior

External and Internal Perspectives


External PerspectiveUnderstand behavior in terms of external

events, environmental forces, and behavioral

consequences.

InternalPerspective

Understand behavior in terms of thoughts,

feelings, past experiences, and needs.

Explain behavior by examining individuals’

history and personal value System.

Both perspectives have produced motivational & leadership theories.

Explain behavior by examining surrounding external events and environmental forces.


Psychology the science

of human behavior

Management the study of overseeing

activities and supervising people in organizations

Anthropologythe science of the learned behavior of human beings

Medicine the applied science of healing or treating diseases to enhance

health and well-being

Engineering the applied science of energy & matter

Sociology the science

of society

Interdisciplinary Influences on Organizational

Behavior



Identify four action steps for responding positively in times of change.

2


Reactions to Change

Rigid andReactive

Open andResponsive



Identify the important system components of an organization.

3


Components of an Organization

Task – an organization’s mission, purpose, or goal for existing

People – the human resources of the organization

Technology – the tools, knowledge, and/or techniques used to transform inputs into outputs

Structure – the wide range of tools, knowledge, and/or techniques used to transform inputs into outputs

Open Systems View of Organization

© 2013 Cengage Learning.



Describe the formal and informal elements of an organization.

4


Formal vs. Informal Organization

Formal Organization – the official, legitimate, and most visible part of the system

Informal Organization – the unofficial and less visible part of the system

Hawthorne Studies: studies conducted during the 1920’s and

1930’s that suggested the importance of informal organizations

Formal & Informal Elements of Organizations




Identify factors that contribute to the diversity of organizations in the economy.

5

Sectors of the U.S. Economy


Manufacturing

Service

Nonprofit organizations

Government



Describe the opportunities that change creates for organizational behavior.

6


Global Competition in Business

Increased Global Competition

Radical Change

[QUALITY]

• Can give organizations in viable industries a competitive edge in international competition

• A rubric for products and services of high status

• A customer-oriented philosophy of management with implications for all aspects of organizational behavior

• A cultural value embedded in successful organizations


Three key questions in evaluating quality-improvement ideas

1. Does the idea improve customer response?2. Does the idea accelerate results?3. Does the idea raise the effectiveness of resources?



Six Sigma

a high-performance system for

executing business strategy that is

customer-driven, emphasizes

quantitative decision making, and

places a priority on saving money.

Six Sigma vs. Total Quality Management


Seven Categories in the Malcolm Baldrige National Quality Award

Examination

• Leadership• Information and analysis• Strategic quality planning• Human resource utilization• Quality assurance of products and services• Quality results• Customer satisfaction


Challenges to Managing Organizational Behavior

1. Increasing globalization of organizations’ operating territory

2. Increasing diversity of organizational workforces3. Continuing technological innovation with its

companion need for skill enhancement4. Continuing demand for higher levels of moral and

ethical behavior at work




Demonstrate the value of objective knowledge and skill development in the study of organizational behavior.

7

Learning about Organizational Behavior

Learning Activity

Development of specific skills and abilities

Development of specific skills and abilities

Mastery ofbasic objective

knowledge

Application of knowledge

and skills

Application of knowledge

and skills

ScienceScience

The Real WorldThe Real World

YouYou

Theories, Research, Articles

Organizational and Work Context

Assessments & Exercises© 2013 Cengage Learning

Objective Knowledge

Research FindingsResearch Findings

ConceptualModels

Cognitive mastery of theories


Three Assumptions Required for Learning

from Structured Activity

• Each student must accept responsibility for his/her own behavior, actions, and learning.

• Each student must actively participate in the individual/group structured learning activity.

• Each student must be open to new information, new skills, new ideas, and experimentation.


Application of Knowledge and Skills

• With structured, experiential learning, people can explore new behaviors and skills in a comparatively safe environment.

• Students are “educated” rather than “trained” in organizational behavior and are coproducers in learning.


In Good Company

1. The film sequence shows three people interacting in a work environment. Which aspects of organizational behavior and management discussed earlier in this chapter appear in this sequence?

2. The three people in this sequence represent different management levels in the company. Which levels do you attribute to Carter Duryea, Dan Foreman, and Mark Steckle?

3. Critique the behavior shown in this sequence. What are the positive and negative aspects of the behavior shown.


http://www.thomsonedu.com/resource_uploads/static_resources/0324595840/17821/ch01.html

Holden Outerwear

1. Using the open systems view of organizations, describe Holden Outerwear’s internal and external environment.

2. How has globalization influenced Holden’s business and created opportunity?

3. What are some challenges of globalization for managers at Holden?


http://www.cengage.com/management/webtutor/daft_mgt10e/video/ojt/ch04.html

© 2013 Cengage Learning Chapter 1 Organizational Behavior and Opportunity 1.Define organizational...

Documents

Transcript of © 2013 Cengage Learning Chapter 1 Organizational Behavior and Opportunity 1.Define organizational...