© 2013, Bright Horizons Family Solutions LLC

Presented by:

Jenny Brown, Director at Bright Horizons Irvine Back Up Center

Back-Up Care Advantage®

October 14, 2013

© 2013, Bright Horizons Family Solutions LLC 2

Today’s Agenda

Introduction to Bright Horizons®

What is the Back-Up Care Advantage Program®?

How can I register and reserve care?

Program policies

Additional resources

© 2013, Bright Horizons Family Solutions LLC 3

Back-up Client Relations

Jenny Brown Joined Bright Horizons in 2011 as a Director at the Irvine

Back Up Center

Proud Mom of a Bright Horizons graduate!

Have worked with children ranging in ages from 3 months to 18 years old for the past 16 years

Graduate of California State University Fullerton with a Bachelor’s Degree in Child and Adolescent Studies

© 2013, Bright Horizons Family Solutions LLC

Partner of choice 26 years of providing work/life services Industry leader in employer-sponsored dependent care; 900 partner organizations Leading provider of employer-sponsored

- Child care centers- Back-up child and adult/elder care programs- Educational advising

Responsive and flexible in creation of services that extend clients’ missions Financial accountability, information security, cost predictability, liability risk insulation

Provider of choice Full range of services and support for children and families Commitment to continuous quality improvement Only dependent care network with access to Bright Horizons centers

Employer of choice Result of our commitment to a strong culture consistently recognized by leading external

sources, including being named for the 14th time to FORTUNE Magazine’s“100 Best Companies to Work For®” 2013

Companies that Care Honor Roll for 5th Straight Year (as of March 2012)

Bright Horizons Partnership

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© 2013, Bright Horizons Family Solutions LLC

What is the Back-Up Care Advantage Program?

child care

centers

in-home child care

in-home adult care

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© 2013, Bright Horizons Family Solutions LLC

Reasons to Use Back-Up Care

Caregiver vacations

School breaks

After minor surgery

Business travel

Planned School closed due to weather

Mild illness

Provider quit

In between care

Un-Planned

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© 2013, Bright Horizons Family Solutions LLC

Center-Based Child Care

Bright Horizons and network centers

Infants through preschool (some

school age)

Licensed and accredited

References verified

CPR and First Aid training

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© 2013, Bright Horizons Family Solutions LLC

In-Home Child Care

Mildly ill care– Common cold

– Low grade fever

– Ear infection

Well care too!

Quality nanny and home health

agencies

Home health aides, personal care

assistants and nannies

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© 2013, Bright Horizons Family Solutions LLC

In-Home Adult/Elder Care

Not just for children!– Spouse/partner– Adult children– Parents

Recovering from illness, surgery or

injury

Primary caregiver unavailable

Assist with activities of daily living

Caregiver sent to the home

Care is available nationwide9

© 2013, Bright Horizons Family Solutions LLC

In-Home Care FAQs

What criteria is required for inclusion in the network?

– Meet state requirements

– Must validate hiring practices

– Appropriate background screening

Can I meet a caregiver in advance?

– Yes! A “meet and greet” can be scheduled

If I like a caregiver, can I request them in the future?

– Yes! Bright Horizons will work to secure a preferred caregiver

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© 2013, Bright Horizons Family Solutions LLC

Registration & Reservations

No fee to register

Reserve care one month in

advance

877-BH-CARES

(877-242-2737)

http://back-up.brighthorizons.com

Username: Harvey

Password: backupcare6

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© 2013, Bright Horizons Family Solutions LLC

Program Policies

Uses and Fees

80 hours of back-up family care year

Co-pay structure

oCenter care: $2.50/child/hour

o In-home care: $5/hour, per caregiver

(Copayments are collected by Bright Horizons)

Cancellation Policy

After 5:00 p.m. counts as use with co-pay

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© 2013, Bright Horizons Family Solutions LLC

Bright Connections

Bright Connections is a web resource that provides relevant information for employees and their family’s caregivers:

New and archived webinars on relevant family topics Upcoming Bright Horizons and center events Additional child and adult/elder care resources Visit Bright Connections

© 2013 Bright Horizons Family Solutions LLC 13

© 2013, Bright Horizons Family Solutions LLC

First Time User – Center Based No Co-Pay promotion

Bright Horizons will waive an employee’s center based co-pay if they choose center based care the first time they use the Back-Up Care Advantage Program.

The promotion is done at the employee level (not the dependent level) so if an employee’s first reservation request of the program year is for well child care, and they choose center based care, they will have their co-pay waived.

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© 2013, Bright Horizons Family Solutions LLC

Questions?

Call 877-BH-CARES (877-242-2737)

or visit

http://back-up.brighthorizons.com

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