© 2012 ISACA. All Rights Reserved. Topic Leader Training 2012.
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Transcript of © 2012 ISACA. All Rights Reserved. Topic Leader Training 2012.
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Topic Leader Training2012
© 2012 ISACA . All Rights Reserved.
Welcome!Today’s Agenda:
• Topic Leader Role • Metrics• Knowledge Center Features• Topic Leader Teams • Questions• Wrap- Up
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
The Role of A Knowledge Center Topic Leader
© 2012 ISACA . All Rights Reserved.
The Objective is Participation
The Goal is Community
ISACA Topics
© 2012 ISACA . All Rights Reserved.
ExpectationsTopic Leader Expectations of ISACA ISACA Expectations of Topic Leaders
ISACA will provide support, guidance and assistance to topic leaders.
Topic leaders will communicate with ISACA when there are issues, time constraints or other problems.
ISACA has dedicated resources to its online communities
Topic leaders will communicate with each other including topic leader teams
ISACA will communicate with topic leaders several times per month
Topic leaders will drive discussions and contribute to links, documents, and wikis
ISACA will provide statistics to help measure success of topics
Topic leaders serve as subject matter experts to insure correct information.
ISACA will initiate Knowledge Center marketing and publicity
Topic leaders act as ISACA liaisons and help promote the community including new topic leaders and members
Topic Leaders are responsive to all discussions especially those remaining unanswered.
© 2012 ISACA . All Rights Reserved.
Active Participation• If there are no discussions in your topic or it has been a while
since a new one was begun, START a new discussion.
• When starting a discussion make it OPEN-ENDED. Ask a question to members that can have multiple answers.
• ALWAYS respond to a discussion.
• Help other topic leaders by
RESPONDING to their posts.
© 2012 ISACA . All Rights Reserved.
Active Participation Active Topic Leaders…. • RATE good discussions. Ratings draw attention. • Set up ALERTS to make sure you are aware of all
discussions within your topic. • Redirects conversations from other sites to the
Knowledge Center • Tells friends and colleagues about their topic and asks
them to participate. • Represents the Knowledge Center at local events.
© 2012 ISACA . All Rights Reserved.
Discussion Example
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The 90-9-1 Rule: •90% of members look at a topic but never engage, •9% contribute occasionally, and •Only 1% of members account for the majority of contributions
The key to a successful online community is to engage those users that make up the 1%
•Indentify our 1% of active participants •Encourage the 1% to participate which will entice the occasional contributors •Grow the 1% by growing the community as a whole •Encourage the 9% to participate more often
Role Overview
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Metrics and Reviews
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Topic Metrics The Knowledge Center
Has
8149 Unique Members
Totaling
20,089 Topic Members
This Month’s Most Active Topic:
Young Professionals
Congratulations to Leaders Jason and Isa
General Knowledge Center Metrics
Ratio of topic members to 1 discussion post
© 2012 ISACA . All Rights Reserved.
Topic Metrics Topic Activity in the past 30 days Percentage of
Discussions Requiring Attention
© 2012 ISACA . All Rights Reserved.
Topic Metrics & Communication
• 2 emails per month – Topic Leader newsletter for general updates – Metrics specific to your topic
• Online Communities Coordinator is a dedicated resource to the Knowledge Center
• Community Leader Topic
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Knowledge Center Features
© 2012 ISACA . All Rights Reserved.
Features
Questions about Topic Leader Demonstration?
New Features Available: • Immediate = email enabled • Daily digest • Weekly digest
*Only Immediate Alerts are Email Enabled*Please note: alerts are not automatic. To learn how to set up please watch the
“Discussion alerts and email participation” demonstration video
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Topic Leader Teams
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Topic teamsWhy work as a team?
Get Started by: Step 1: Introduce yourselvesStep 2: Share Ideas with your fellow topic leadersStep 3: Join Community Leader Topic
Support each other by can working together to create buzz around a topic by asking and responding to questions
Get Help By: 1)Community Topic Leader Topic 2)ISACA Staff
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Questions
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Questions?
Open For Your Questions
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Wrap-Up
© 2012 ISACA . All Rights Reserved.
Wrap-Up • Always respond to discussions
• When starting a discussion the best questions are open-ended
• Set up alerts for your topic
• Participate in the community of topic leaders by helping one another
• ISACA staff is here to help – let us know what you need.
• Set up alerts for your topic
• Utilize Knowledge Center Features such as
rating, posting links and documents,
contributing to wikis, and others
© 2012 ISACA . All Rights Reserved.© 2012 ISACA . All Rights Reserved.
Thank You!Contact Tammie Josifovic at
[email protected] with questions