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Transcript of © 2012 IBM Corporation Smarter Computing for Governments Tuesday, October 16th Nikos Maniatis...
© 2012 IBM Corporation
Smarter Computingfor Governments
Tuesday, October 16th
Nikos ManiatisManager of Systems & Technology Group
© 2012 IBM Corporation3
Governments must lead in the face of global challenges
Expanding technology impact
Increased expectations to deliver on mission and
services
Accelerated globalization
Pressure for transparency and accountability
Rising environmental concerns
Continued economic and budgetary pressures
© 2012 IBM Corporation4
of Tweets created daily
Volume Velocity Variety
12 terabytes
Big Data presents a huge new opportunity for governments – if they can harness it
Monitor social media to help identify potential terrorist activities and correlate individuals to events
Monitor social media to help identify potential terrorist activities and correlate individuals to events
Monitor traffic in real-time to enable traffic pattern
management and asset optimization
Monitor traffic in real-time to enable traffic pattern
management and asset optimization
Perform real-time multimodal surveillance and situational analysis to help predict and
prevent crime
Perform real-time multimodal surveillance and situational analysis to help predict and
prevent crime
are images, video, documents…80% data
growth networked sensors worldwide30 million
© 2012 IBM Corporation5
Governments face challenges—and opportunities—in every functional area.
Increase outcome effectiveness
26% to 58%Percent of government spending allocated to social protection
Savings from reduced fraud and error
£ 3.1 billionEstimates of fraud and error across all benefits during 2009/10 in Great Britain
Savings from improved tax compliance
$1.2 billionAmount New York State Department of Taxation and Finance has decreased improper payments since its inception
Conserving energy, increasing productivity
4.8 billion hoursAdditional hours that traffic congestion forced Americans to spend on the roadways, a loss of 3.9 billion gallons of fuel worth $115 billion
Reducing crime’s true cost
$943 per personThe tangible social and economic cost of crime in Canada—$31.4 billion, or $943 for each man, woman and child
© 2012 IBM Corporation6
To ensure the economic health, welfare and security of their citizens, smart governments are focused on 4 business imperatives
Speed Access Intelligence Efficiency
Speed Access Intelligence Efficiency
Move from silos to collaborationMove from silos to collaboration
© 2012 IBM Corporation
To achieve these imperatives governments need to increase the value of the information they generate.
Leveraging information to make better decisions
Anticipating problems to resolve them proactively
Coordinating resources to operate effectively
Optimized Deployment Systems allowing to start small and grow as needed
© 2012 IBM Corporation
These three focus areas drive transformative actions within a City to be smarter which in turn drive demand for new capabilities provided by the IT infrastructure.
Primary Focus Areas Transformative Actions IT System Capabilities Required
Better Decision Making • Shift from paper to digital records• Accurate (cleaned up) and single view of citizen• Analytics to ensure proper citizen to service match• Automated process management
• Digital storage of unstructured data• Federation of data sources• Identity and Relationship analytics• Business Process Management
Resolve problems Proactively
• Analytics to detect fraud & waste• Analysis of streaming data • Instrumentation of systems• Use of complex predictive models
• Data Analytics• Executive & Citizen KPI portals• Data Archiving• Technical Computing Resources
Operate Effectively • Citizen Self-Service• Interagency data sharing• Interagency coordination/collaboration• Asset Management• Data Management (Backup, Security)
• Rapid deployment• Robust Security and Audit • Common applications across agencies• Robust systems
Resulting Impacts on IT Service Delivery and Infrastructure:
•Increased Dynamics and spikes based on events - need elasticity of systems to keep critical workloads performing•Increased Rate of Change – need flexibility to move resources to new uses & demands•Increased dependency on IT systems – need better availability & reliability to keep organizations working & recover from outages
© 2012 IBM Corporation
The result is IT moves to the strategic center of how governments operateThe model must shift to Smarter Computing
Traditional Computing
Bu
sin
es
s in
no
va
tio
n
Technology Innovation
Smarter Computing
Smarter with:
• Built-in expertise
• Ability to sense and anticipate
• Systems of engagement
© 2012 IBM Corporation
Smarter ComputingThe IT Infrastructure that Enables a Smarter Planet
Smarter Computing is realized through an IT infrastructure that is designed for data, tuned to the task, and managed with cloud technologies
Managed with Cloud Technologies
Reinvent IT - 60% of CIOs plan to use cloud technologies and 55% of business executives believe cloud
enables business transformation
Designed for dataHarness all available information
- 89% of CEOs want better insight via Business Intelligence
and analytics
Tuned to the taskDrive greater performance and improve IT economics - total
cost per workload can be reduced up to 55% with optimized systems
© 2012 IBM Corporation
Smarter Computing supports the 21st Century Government Imperatives and their IT infrastructure workloads
© 2012 IBM Corporation
Designed for data
Align your business around information
Align
InfoSphere Streams
DB2 Analytics Accelerator
SAP HANA Appliance
Optimized for IBM Systems
Netezza Smart Analytics System
Custom Warehouse Implementations
IBM Watson
Predict and drive business outcomes
AnticipateTake action with confidence in real-time
Act
Manage and store large, complex data sets more cost effectively
Integrate and govern data Deliver a single, trusted source of
information
Address scale and complexity Model business trends and
simulate scenarios Predict business outcomes
Embed analytics
Real-time decision making
Systems that reason and learn
© 2012 IBM Corporation
Chinese Insurance Company accelerated time-to-market by 75% with IBM analytics on Power
•Automatically recommends insurance products according to customers’ last policy and past claim records
•An automated “black-list” feature enables the company to lower its risk and cost of insuring “problem” customers
Leading insurer uses Cognos-based analytics solution to dynamically recommend insurance products according to customers’ last policy and past claim records
© 2012 IBM Corporation
Managed with cloud technologies
Build an efficient IT infrastructure
IntegrateImprove speed and dexterityAutomate
Deliver IT without boundariesOrchestrate
IBM SAN Volume Controller Systems Storage
IBM Systems Director VMControl
IBM BladeCenter Foundation for Cloud
IBM SmartCloud Provisioning
IBM SmartCloud Entry
zEnterprise StarterEdition for Cloud
System z Solution Edition for Cloud
Active Cloud EngineSystems storage
Tivoli Automation & Delivery Manager
Consolidate and virtualize servers, storage and networking
Reduce operating and capital expenses Streamline systems management
Deliver self-service provisioning Automate IT service deployment Simplify administration
Deploy IT services more rapidly Increase agility by managing multi-
tenant environments Speed innovation through seamless
orchestration
© 2012 IBM Corporation
TU München reduced VM provisioning by 90% with IBM cloud technologies
Leading technical university created a state-of-the-art research environment with a cloud-enabled infrastructure based on IBM technology.
•Enabled provisioning of a new LPAR in just 30 minutes, 90 percent less time than before.
•Reduced data center footprint by 85%.
•Cut energy usage by approximately 80 %.
•Delivered storage savings of 45 percent.
© 2012 IBM Corporation
Tuned to the task
Consolidate workloads to improve economics
Consolidate
System z, Power, System x, Storage, Networking,
Systems Management
IBM WatsonExpert Integrated
Systems &Storage
Netezza
Storwize V7000with EasyTier
zEnterprise with zBX
Deploy new workloads
InnovateOptimize existing workloadsto improve performance
Optimize
Reduce total cost of ownership Manage data center complexity Enable workload growth while
streamlining management
Simplify the delivery of IT Deploy new applications and services
more rapidly Accelerate time to value with
embedded expertise
Improve performance at reduced cost Improve storage efficiency Meet customer service levels as
demand grows
© 2012 IBM Corporation
Altus IT – Cloud Service Provider – allows its clients to reduce their product development time for new services by up to 60 percent
Altus IT, one of the key IT service providers in Croatia,
selected PureSystems to help transform it from a data
center services provider to a cloud services provider.
•Better performance
•Easier management of the IT infrastructure
•Ability to consolidate of scattered infrastructure into one chassis
•Fully integrated solution to accommodate future growth
© 2012 IBM Corporation20
Governments are turning to analytics to deliver smarter outcomes
What if …
Transportation department
…could improve traffic flows and reduce
emissions?
Programs and services delivery…could predict current and future needs of citizens and design programs accordingly?
Government agencies…could gain critical insights to manage and maximize resources—people, capital and processes?
Mayor, governor or executive branch…could see how every tax dollar is spent?
Budgeting and finance…could have real-time insights into program budgets across jurisdictions to reduce spending responsibly?
Public Safety…could have insights to beat criminals
and terrorists to the scene?
Human resources…could attract and retain top-performing
employees by understanding drivers behind employee satisfaction?
20
© 2012 IBM Corporation
The most successful Government CIOs will be those who understand anddeliver on their mandates, aligned with the organization’s strategy
21
Leverage mandateStreamline operations and
increase organizational effectiveness
Expand mandateRefine business processes and
enhance collaboration
Transform mandateChange the industry value chainthrough improved relationships
Pioneer mandateRadically innovate products, markets,
business models Use “Big Data” and real-time info Simplify for clients/partners Enhance and expand the value chain Use risk management frameworks
Outsource to focus on differentiators Communicate & collaborate internally Focus on business process management Review and update legacy environment
Standardize infrastructure & processes Control legacy costs Implement collaboration tools Conservative introduction of technology
Pilot technology for social value Explore new sources of revenue Enhance customer experience Pursue non-stop growth
Source: IBM CIO Study, Global Public Sector 2011