© 2010 Perceptis, LLC

Perceptis Remedy 7.6Strategic Support Services for Higher Education

Perceptis ADSync

• What is it?– Secure automated methodology for clients to feed

Remedy with LDAP / Directory Services.– AD Sync is a tool utilized by BMC to improve the

management of such feeds• Security

– AD Sync utilizes a Secure Socket for the transmition of the feed

– Client controls what information is sent to Remedy.

04/20/23

ADSync

• How it works

04/20/23

Client LDAP / Directory

Services

ADSync Remedy

Student, Faculty Staff

Tier 2 or any Remedy Resolver

Setting up ADSync

• Information we need to set up ADSync

04/20/23

LDAP Hostname / IP Address: directory.school.edu LDAP Port: 636 Use SSL? Yes LDAP Base DN: DC="school",DC="edu" LDAP Username Field: userid LDAP Email Field: mail LDAP Query User DN: CN="LDAP Binder",OU="Service Accounts",OU="Users" LDAP Query User Password: P@ssw0rd4u!

Alternatively, you are welcome to provide a fully qualified URL such as:

ldap://ldap.school.edu:636/ou=users,dc=school,dc=edu …but we will still need the Distinguished Name (DN) and password for the designated user that will be bound to the queries. ADSync will be connect to your LDAP server from a public IP address of 69.58.115.114. Once we can connect to their directory manually, we will able to set up field mappings and will then set up ADSync to pull the user information into Remedy on a regular basis.