© 2010 Delta Business Solutions Inc.All Rights Reserved

© 2010 Delta Business Solutions Inc.All Rights Reserved

THE GOOSE THAT LAYS GOLDEN EGGS

Customer-Driven Alliance

© 2010 Delta Business Solutions Inc.All Rights Reserved

Creating A Distinct Market Advantage

© 2010 Delta Business Solutions Inc.All Rights Reserved

The Cheese Moves All The Time

© 2010 Delta Business Solutions Inc.All Rights Reserved

© 2010 Delta Business Solutions Inc.All Rights Reserved

Opportunity!!!

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In a period of rapid change, the only ones who survive are those who

innovate and create change.--Peter Drucker

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Travel Agencies

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Video

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Synergy

Businesses that ally with each other bring more value to their customers than

either one alone could bring.

© 2010 Delta Business Solutions Inc.All Rights Reserved

25 years of change in property claims

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Draft Authority

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Computer Estimation

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Carrier Repair Programs Growth

1980 2004

Property Adjusters 60,000 28,000

$ Volume in Claims

1.2 Billion 5.4 Billion

Work Load 300 CPY 2000CPY

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© 2010 Delta Business Solutions Inc.All Rights Reserved

Substantial Carrier Advantages

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Home Owners

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CUSTOMERMORTGAGECOMPANY

NEED

HO3POLICY

Insurance

Industry

State Fa

rm

Travelers

ChubbSafeco

Agen

t

Agent

Agent

The Problem!

You Don’t Even Need An Agent

© 2010 Delta Business Solutions Inc.All Rights Reserved

Media Advertising

All insurance ad spending: $3.5 billionGeico & Progressive’s share: $1.9 billion

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Auto Insurance Drivers?

Save Money

Better Coverage

Better Customer Experience

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Media AdvertisingAn Agent That Cares

A Claims Process ThatWill Take Care Of You

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Mrs. Jones

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Agent Alliance

• Enhanced Claims Service:– Questionable claims– Deductible controls

• Savings Beyond Policy $:– Prevention– Preparedness– Small claims assistance

• Defined Customer Experience:– Critical help– Critical contact– Claims controls

© 2010 Delta Business Solutions Inc.All Rights Reserved

3 Big Targets

1. Powerfully create loyalty between clients and agents

2. Establish a basis to build personal interaction that follows the market trends in internet and video

3. Create a purpose for referrals

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Loyalty

Expectations Reality EXPERIENCE

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Market Trends

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Buzz

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Build the Alliance