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Transcript of © 2007 The McGraw-Hill Companies, Inc. All rights reserved. Tools for Assessing & Evaluating Groups...
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Tools for Assessing & Evaluating Groups
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
C H A P T E R 7
Twelfth EditionTheory and Practice
EFFECTIVEGROUPDISCUSSION
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Content
Internal Assessment External Assessment: The Consultant Functions of a Consultant Ethical Principals for Consultants Planning the Consultation Instruments for Observing & Consulting
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Reasons for Research
To benefit yourself To benefit the group To benefit the discipline
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Ask yourself:
What do I want to measure? What observable evidence does that
quality have? Is there an existing instrument I can
use? How can I make the process easy for
the respondent and for me?
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Internal Assessment
Assess: Yourself Others The group
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Self-Assessment
Personality inventories and rating scales
Examples: Grouphate Preference for procedural order Assertiveness Conflict management style Leadership
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Member & Group Assessment
Participant rating scale Leader rating scale Group ratings
Focus on any element of a group
Post-meeting reaction forms
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
External Assessment: The Consultant
Consultants are not group members To become a consultant:
Practice Observation skills
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Functions of a Consultant
Remind group members of communication principles
Teach procedures and techniques
Continued
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Functions of a Consultant
Critique a group’s performance Problem-solving discussion Group process Group product Leadership
Give feedback sensitively
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Ethical Principals for Consultants
1. Do not harm group members
2. Tell the truth
3. Make your criticism constructive
4. Respect the privacy and confidentiality of group members
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Planning the Consultation
Conduct background research Record the group’s discussion Prepare questions to guide observation Focus on aspects of a group
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Instruments for Observing & Consulting
Verbal interaction analysis Content analysis SMYLOG
System for the Multiple Level Observation of Groups
Continued
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Verbal Interaction Analysis
Figure 7.13 Verbal Interaction Diagram
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Verbal Interaction Analysis
Verbal Interaction Worksheet
Brown Jones Lingle Gallo Radeau Marx TotalsBrown
Jones
Lingle
Gallo Radeau
Marx
Group
Totals
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Verbal Interaction Analysis
Figure 7.15 Data Displayed froma Verbal Interaction Diagram
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Content Analysis
Figure 7.16 Content Analysis of Behavioral Functions of Members
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Content Analysis
Figure 7.18 Pie Chart Displaying a Group Member’s Behavioral Functions
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SYMLOG
System for the Multilevel Observation of Groups
Assumes member behavior can be classified on dimensions: Dominant/ submissive Friendly/ unfriendly Task oriented/ emotionally expressive
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SYMLOG
Can be used by observers, or As a rating scale completed by group
members Intended to create “snapshots” of the
group interaction, including cohesiveness
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SYMLOG Diagram
Figure 7.19 SYMLOG Diagram of Noncohesive Group
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SYMLOG Diagram
Figure 7.20 SYMLOG Diagram of a Unified, Productive Group
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.
Groups and group members benefit from evaluation – self-evaluation and evaluation by knowledgeable outsiders.
These scales are useful in themselves and as examples of how such instruments can be constructed.