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Transcript of © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 CISCO'S SERVICE...
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER
Miles Frederick – Cisco SSC B2B Program Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Cisco – Service Supply Chain (SSC)
“Deliver World-class Hardware and Technical Field Services that Exceed our Customers Standards for Deployment of Cisco Products and Network Availability”
Service Supply Chain (SSC) Mission Statement
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco B2B: Integrated Value Chain View
END
USERS
M2OM2O
QTCQTC
I2RI2R
Channel Partners(Direct, Tier 1 & 2)
MaintenanceService Providers
Logistics Service Providers
Contract Manufacturers
Suppliers
Prepare Order
(Prod., Pricing, Config.)
Submit Order
(Quote, Verify, PO)
Invoice
Work Orders
Supply Chain Visibility
Shipment
(Docs., Instruct., Status)
F2DF2DOrder Status
(Changes, Ship Status)
Invoice
POS Report (Disti)
Inv. Report (Disti)Forecast & PO
Forecast & PO
Parts Orders, Inv. MgmtFinancial Svc. Provider or Bank
Credit Approval
Backlog, AVP
Payment Advice
STB
STB
Parts Logistics Providers
Delivery Status
FE Service Requests
FE Activity Status
Request Status
Order Acquisition & Management
Order Fulfillment & Supply Chain
Mgmt.
Shipment, Receipts
CustomsBrokers
Customs Docs.
Spare Parts Replacement & Service Maintenance
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
SSC B2B
Large Volume 24x7 Transactions
Speed (2 Hr SLA for Part/FE delivery)
Data Accuracy
Business ReportingHands free and Extensible
B2B – A Key Enabler
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
12:00 PM12:00 PM 4:00 PM4:00 PM
Moving from Manual to Integrated
XML
Customer Initiates Request
for Service
Customer Initiates Request
for Service
Part & FE Arrive at Customer
Site
Part & FE Arrive at Customer
Site
TACLaunchedPremiumService
Request
TACLaunchedPremiumService
Request
PartnerStatus
Timestamps Reported
PartnerStatus
Timestamps Reported
Automated TPL / TPM
Select
Automated TPL / TPM
Select
TPLNotification/ DispatchRequest
TPLNotification/ DispatchRequest
CustomerSelf Service
Launchvia Web
CustomerSelf Service
Launchvia Web
TPM Notification/ Dispatch Request
TPM Notification/ Dispatch Request
Dispatch,Status,Update
Dispatch,Status,Update
PSD
XML
Web SVOSubmit SVO Submit XML Feed
XML
SVO Submit XML Feed
8 Minutes8 Minutes
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
How We used Oracle
Business Events
Out of the box APIs (when possible)
XML Mapping using XML Gateway
Use of Trading Partner forms to manage relationship
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Cisco’s B2B Architecture
CEPS FAX Server
sj-fax-01
CTSPRDDB
C3 11i DB & Apps servers
11i Apps
SHELL
HTTPS
Par
tner
's B
2B
Sys
tem
(T
PL
s/T
PM
s)
Inte
rnet
XML Gateway
JDBC
JDBC
FAXEMAIL
WM - WebSphereCEPS - Cisco Enterprise Print System
HTTP - sync response for carrier status
CISCO INTERNAL
JDBC
High Availability
P1 DB
DMZ FirewallInternal-DMZ FirewallInternal Firewall
Enterprise B2B Architecture
(Rnet)
Enterprise B2B Architecture
(Rnet)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Third Party Logistics (including CB and FF) Third Party Logistics (including CB and FF) Third Party MaintanceThird Party Maintance
Shipping Order (3B11)
Shipping Order Status(3B3)
TPMDGI ReceivingFulfillment
Customs Complaince(3B18)
I2R – EB2B TransmissionsI2R – EB2B Transmissions
ShipmentConfirmation(3B13)
ASN(3B2)
ReceiptConfirmation(4B2)
Order Cancel(3B14)
Cycle Count(4C1)
Part MasterUpdate(2A1)
Requistion(3A4)
MaterialAdjustments(4B3)
Export
SubinventoryTransfer(3B12)
ServiceRequest(9Z8)
ServiceRequestStatus(9Z9)
ServiceRequestUpdate(9Z10)
Repair
RepairOrder(7B5) WIP
Data(7B1)
RepairRepair
Inventory Mgt
QualityData(7C6)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Cisco Service Supply Chain – Symphony
Repair
3PL
Carrier (CB, FF)
Third Party Maintenance
Reverse Logistics
Repair
7B5 – Work Order7B1 – WO Status7C6 – Quality Data
Reverse LogisticsReturn ASN - 3B2Receipts - 4B2Repair Shipping - 3A4Product Update - 2A1
Field Service9Z8 – FE Request9Z9 – FE Status9Z10 – FE Update
Logistics3B11 – Ship Request3B13 – Ship Confirm3B14 – Ship Cancel3B18 – Shipping Doc3B2 – ASN3B3 – Shipping Status4B2 – Receipt Notice4C1 – Cycle Count
7B57B1
3B2
4B23A4
2A1
Custom
3B4B 4C
3B18
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11