© 2005 by LVS Consulting Company Overview LVS Consulting.

© 2005 by LVS Consulting

Company Overview LVS Consulting


CompanyOverview


Executive Summary

LVS Consulting as a business partner:

LVS Consulting operates in the Call Centre, Contact Centre and CRM market in the EMEA region and has been turning profit since its start in 1999 and has doubled in turnover over 6 years.

From its start, LVS consulting has been delivering business and consultancy services across the EMEA region. The company offices are located in Belgium (near the German/Holland border), in Germany (near Frankfurt am Main) and Italy (North of Milan). LVS has 20, highly specialised employees with a turnover of >3 MEuro per year

LVS Consulting primarily focuses on assisting their business partners in delivering a competitive edge to their customers

LVS Consulting is primarly working in an indirect go to Market Model as a Service and Support Delivery Partner of Avaya, many Avaya Business Partners and Sophron Partners throughout EMEA


LVS Consultancy offering

LVS Consulting offers an end-to-end services ranging from business consulting and project management down to implementation and support

1. Business consulting

2. Technology consulting

3. Pre-Sales consultancy and Sales Support in complex deals

4. Software Developments & Implementations (customer specific)

5. Project Management

6. Turn Around Management

7. Support


Business consultancy– We mainly analyze the business activities especially on the customer touching

points and the business components on it’s internal alignment across the business activities

– We analyze the competitive position of customers in their market on the service quality and their relationship management approach

– We mainly analyze the business activities especially on the customer touching points and the business components on it’s internal alignment across the business activities

– We analyze the competitive position of customers in their market on the service quality and their relationship management approach


Technology Consultancy

– We evaluate Contact Center systems, their integration (with ERP and other CRM systems) and their competitiveness in the market

– We evaluate Contact Center systems, their integration (with ERP and other CRM systems) and their competitiveness in the market

EricssonEnterprise

Tenovis

Nortel Networks

Siemens Aspect Communications

Altitude Software

Wicom Communications

InIn

Apropos

Concerto Philips Rockwell FirstPointContact

EADSTelecom

CosmoCom

Cisco SystemsAlcatel

Genesys

Avaya

Challengers Leaders

Niche Players Visionaries

Ability to Execute

Completeness of Vision

As of July 2003


Pre - Sales consultancy

– We assist your sales cycle in contact centre projects with:• project analysis and offer design accompanied with customer presentations• demo material: demo on customer site (e.g. we provide a portable Avaya CTI demo

system) or proof of concept! • customer reference visits

– We assist your sales cycle in contact centre projects with:• project analysis and offer design accompanied with customer presentations• demo material: demo on customer site (e.g. we provide a portable Avaya CTI demo

system) or proof of concept! • customer reference visits


Software Developments & Implementations

– We configure, program and integrate contact centre system components like the

– IVR, ACD, PBX, CTI, Front End, Dialer, Voice Recorders, … – with a strong focus on AIC, CCE, CVCT, AIR, PDS, Contact Store

– We develop • customized CTI applications, using TSAPI, JTAPI...• enhancements to CTI software (LVS- AIC Fast Package)• customised Software in all Contact Centre Area’s• customised reports on Avaya’s reporting platforms

– We have worked with multiple Vendors such as Avaya, Genesys, Altitude, Cisco, Alcatel, Nortel, Siemens, a. o.

– Avaya is our one and only Technology Partner in the Contact Center environment

– We configure, program and integrate contact centre system components like the

– IVR, ACD, PBX, CTI, Front End, Dialer, Voice Recorders, … – with a strong focus on AIC, CCE, CVCT, AIR, PDS, Contact Store

– We develop • customized CTI applications, using TSAPI, JTAPI...• enhancements to CTI software (LVS- AIC Fast Package)• customised Software in all Contact Centre Area’s• customised reports on Avaya’s reporting platforms

– We have worked with multiple Vendors such as Avaya, Genesys, Altitude, Cisco, Alcatel, Nortel, Siemens, a. o.

– Avaya is our one and only Technology Partner in the Contact Center environment


Project Management– We manage or assist in the management of projects or sub projects. We

differentiate ourselves through a lot of practical experience and the ability to scale from high level business understanding to low level technical understanding

– We manage or assist in the management of projects or sub projects. We differentiate ourselves through a lot of practical experience and the ability to scale from high level business understanding to low level technical understanding


Turn Around management:

– when things go wrong, we jump in, analyse and revise the whole CTI implementation

– when things go wrong, we jump in, analyse and revise the whole CTI implementation


ReferenceProjects


LVS Consulting helped to win the ‘11833’ Directory Service project of Deutsche Telekom representing a value of 4M Euro+ in revenue to Avaya, to be delivered this year

The 11833 project is the important Directory

Assistance Service in Germany. It is a contact centre of 1700 agents

hence once of the biggest contact centres in Europe

with > 170 Million Calls per year


LVS Consulting deliver the N-Allo IC 7 project in Belgium. This project represents a value of 500K Euro in Services and is delivered this fiscal year

N-Allo is the outsourced contact centre business of

Electrabel. N-Allo requested us to implement

their new contact centre and integrate this with the SAP solution of ElectrabelThis project is an AIC 7 project with 700 Agents,

the first controlled Introduction of AIC 7 in

EMEA


LVS Consulting won the AIC upgrade project of ING Bank in Italy & the AIC new Installation in Germany

ING Direct is the contact centre channel of ING

Bank and is fastly growing around Europe with requires a regular

upgrade of their technology to stay

ahead of competition

In GermanyLVS-C developed the

CTI Integration with the customer front/back end OKIS, the SNMP Server

integration and the Voice Recording

Integration with existing Verint Recorders for

more then 1200 Agents


LVS Consulting delivers the turn around of the Burda AIC project

Burda is a well known Public Media Company in Europe which faced

many old AIC problems over the last years. LVS has been requested to

turn around this situation and is now

excellently positioned to execute this task in the

next 4 months

© 2005 by LVS Consulting Company Overview LVS Consulting.

Documents

Transcript of © 2005 by LVS Consulting Company Overview LVS Consulting.